In-room safe, desk, laptop workspace, iron/ironing board

Reviews of One15 Marina Sentosa Cove Singapore

4 out of 5
One15 Marina Sentosa Cove Singapore
#01-01, 11 Cove Drive, Sentosa Cove, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 141 out of 315 reviews" "
Rating 8 - Good. 116 out of 315 reviews" "
Rating 6 - Okay. 36 out of 315 reviews" "
Rating 4 - Poor. 13 out of 315 reviews" "
Rating 2 - Terrible. 9 out of 315 reviews" "

8.2/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

Ann

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet, big rooms, nice view even in garden view rooms, the cafe restaurant is very nice and the pool area was not busy
Stayed 3 nights in Mar 2024

10/10 Excellent

Fang Ling

Liked: Cleanliness, staff & service
Stayed 2 nights in Mar 2024

10/10 Excellent

Mary Anne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazing view of the hotel overseeing the beach waterfront from hotel room, beautiful landscape great for walking, first class breakfast buffet, free shuttle bus around Sentosa Island, and clean beautiful hotel room!
Stayed 2 nights in Mar 2024

10/10 Excellent

Donald, Dallas

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

10/10 Excellent

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Truely amazing hotel
Stayed 2 nights in Feb 2024

8/10 Good

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jan 2024
Response from Mujad Yasin - Manager, Rooms on 6 Feb,2024
Dear Kathryn,Warmest Greetings from ONE15 MARINA, Sentosa Cove.Thank you for choosing our Club during your recent visit to Singapore.We trust that you had enjoyed your stay and experiencing our product and services.Warmest regards,

10/10 Excellent

See Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2023
Response from Mujad Yasin - Manager, Rooms on 6 Feb,2024
Dear See Wan,Warmest Greetings from ONE15 MARINA, Sentosa Cove.Thank you for your rating and we trust that you had an enjoyable stay and experience. Warmest regards,

10/10 Excellent

Alvin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall a nice place but quite limited facilities. Good for the price i paid but honestly don't think worth the original price unless you're very keen on upscale and posh place.
Stayed 1 night in Dec 2023
Response from Mujad Yasin - Manager, Rooms on 6 Feb,2024
Dear Alvin,Warmest Greetings from ONE15 MARINA, Sentosa Cove.Thank you for your rating and feedback about your recent stay the Club. We trust you had an enjoyable stay and experience.Warmest regards.

8/10 Good

Kia Wee

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Kia Wee,Thank you for your time to give us your favorable ratings.

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Karim,Thank you for your time to give us your favorable ratings.

8/10 Good

Paula

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
The hotel is lovely, very modern, clean and a nice location. However it appears they rent out the pool for a local kids swimming school. So our relaxing time poolside was disturbed considerably at 4pm with the arrival of 20 kids plus parents, maids and swimming instructors. It was very noisy and it wasn’t even as if there was a separate area for them. I don’t go in holiday to share the pool with a swimming school…..
Stayed 2 nights in Sep 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Paula,Warmest Greetings from ONE15 MARINA, Sentosa Cove.Thank you for your feedback and glad to know that you have a lovely stay, clean and nice location.To clarify about the swimming pool, the Club did not rent out indeed it is a Club activity for member's children. We apologize if the activity had caused you inconvenience. Thank you.

10/10 Excellent

Karim

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Sep 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Karim,Thank you for your time to give us your favorable ratings.

10/10 Excellent

Ellen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing Sentosa Resort Hotel
What a lovely spot. Fantastic holiday feel at the marina with massive infinity pool. Very relaxing small hotel. The staff were so friendly and our rooms were spacious and comfortable. Perfect stop over on our way home to NZ
Stayed 2 nights in Aug 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Ellen,Thank you for your time to give us your favorable ratings and feedback.

10/10 Excellent

Lorelyn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staffs are very welcoming. The rooms and surroundings are well maintained.
Stayed 2 nights in Jul 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Lorelyn,Thank you for your time to give us your favorable ratings and feedback.

10/10 Excellent

Blakesley James Henderson

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Big rooms. Attentive staff and great location. Very nice stay
Stayed 1 night in Jun 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear James,Thank you for your time to give us your favorable ratings and feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast included very handy
Stayed 4 nights in May 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Sir/Madam,Thank you for your time to give us your favorable ratings and feedback.

10/10 Excellent

Hyder

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
If added microwave
Stayed 1 night in Apr 2023
Response from Mujad Yasin on 30 May,2023
Hi Hyder,Thank you for your note but unfortunately the hotel room was not designed to have the kind of equipment.Warmest regards,Mujad Yasin

10/10 Excellent

LYNN

Stayed 3 nights in Mar 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Lynn,Thank you for your time to give us your favorable ratings.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Sir/Madam,Thank you for your time to give us your favorable ratings.

10/10 Excellent

Liz

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I like the flooring The spacious in the room and how clean it is.
Stayed 1 night in Mar 2023
Response from Steffie on 28 Mar,2023
Dear Liz,Thank you for your 5 stars review here and we hope to have the chance of hosting you again soon.Best Regards,

8/10 Good

beat

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 8 nights in Feb 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Beat,Thank you for your time to give us your favorable ratings.

2/10 Terrible

Izzy

Stayed 1 night in Jan 2023
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Izzy,Thank you for your time to give us your ratings.

6/10 Okay

Rickard

Stayed 1 night in Dec 2022
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Rickard,Thank you for your time to give us your favorable ratings.

8/10 Good

Lim

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Environment is good.
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Lim,Thank you for your time to give us your favorable ratings and feedback.

10/10 Excellent

Whun Chee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything went smoothly from check in to check out.
Stayed 1 night in Dec 2022

10/10 Excellent

angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2022
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Angela,Thank you for your time to give us your favorable ratings.

8/10 Good

Gina

Stayed 6 nights in Sep 2022
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dea Gina,Thank you for your time to give us your favorable ratings.

8/10 Good

William

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great clean room and comfortable bed. Had balcony with view of the marina. Lots of places to eat within walking distance
Stayed 3 nights in Aug 2022
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear William,Thank you for your time to give us your favorable ratings.

10/10 Excellent

Kamarudin Neo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Feels like Australia!
Super excellent place for staycation. The hotel is clean, comfortable and located at Sentosa Cove. The balcony overlooks the harbour and yacht! There is a swimming pool on the ground floor and a counter where you can rent a bicycle. The staff were helpful and courteous. Even though our check in was delayed till 3.20pm due to "room not ready", we are still happy. The surroundings have many restaurants, Cold Storage, 7/11 and Jason's. Thank you for the 'Birthday Chocolate'!
Stayed 1 night in Jul 2022
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Kamarudin,Thank you for taking your time to share beautiful pictures during your stay. We are looking forward to your return stay..

8/10 Good

Tay Yiu

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Marine view is nice. Restaurants and supermarket nearby.
Stayed 2 nights in Dec 2021
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Tay Yiu On,Thank you for your feedback and we are looking forward for your return.

4/10 Poor

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
NA
Stayed 1 night in Jun 2021
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Thank you for your time to give us your favorable ratings.

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2021
Response from Mujad Yasin - Manager, Rooms on 15 Feb,2024
Dear Sir/Madam,Thank you for your time to give us your favorable ratings.

8/10 Good

Zhilei

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
No clear instructions given for shuttle services pick up and drop off
Stayed 1 night in Jan 2020
Response from Steffie on 3 Feb,2020
Dear Zhilei, Thank you very much for taking the time to share your feedback. I would like first to express my sincere apologies for not being able to meet your expectations all the way. Your comment that you have brought to our attention will indeed be addressed in order to avoid any re-occurrence. We are committed to providing a high level of service to every guest and your feedback will indeed assist us in adjusting our processes and training. The team and I sincerely hope you will visit us again in the future, and enjoy a seamless, relaxing stay with us. Best Regards, Steffie Honadi Service Quality Assistant Manager

8/10 Good

Jolinda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful hotel on the water.
Stayed 1 night in Oct 2019
Response from Steffie on 18 Nov,2019
Dear Jolinda, Thank you for your compliment and we are looking forward to welcoming you again. Best Regards, Steffie Honadi Service Quality Assistant Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Having only 26 rooms the staff get to know you and you them creating a very friendly atmosphere. Some areas of the club are tired and need some TLC and based on the what we witnessed that appears to be happening. We're not big fans of climbing into a bath to have a shower, would prefer a seperate shower.
Stayed 7 nights in Oct 2019
Response from Steffie on 18 Nov,2019
Dear Sir/Madam, We are pleased to learn that overall you had a good and relaxing stay with us and the personalize service extended by our team contributed to a memorable stay. Thank you for your constructive feedback about our bathtub. Your comments has been cascaded accordingly to the management team for future consideration. Thank you once again - the team and I look forward to having you back very soon. Best Regards, Steffie Honadi Service Quality Assistant Manager

10/10 Excellent

Verified traveller

Stayed 4 nights in Oct 2019
Response from Frontdesk Team on 28 Nov,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2019
Response from Frontdesk Team on 28 Nov,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

DT

Liked: Staff & service, amenities, property conditions & facilities
Quiet and clean room Facing clean view. If can free upgrade to suite would be a nice touch
Stayed 1 night in Sep 2019
Response from Steffie on 1 Nov,2019
Dear DT,     We're happy to hear that you had a pleasant stay with us. It's wonderful to know that you appreciated our clean rooms as well as the view from our prime location.We look forward to hosting you again the next time you're in town. Best Regards, Steffie Honadi Service Quality Assistant Manager

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location and amenities. Love that they have free shuttle going to vivo city. Room’s a/c air felt bit moldy.
Stayed 2 nights in Sep 2019
Response from Steffie on 1 Nov,2019
Dear Sir/Madam,     We're thrilled you enjoyed our prime location and shutte bus service to Vivo city.Thanks again for providing us with your feedback and we look forward to hosting you again.     Best Regards, Steffie Honadi Service Quality Assistant Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2019

2/10 Terrible

Ting

Travelled with group
Disliked: Cleanliness
Hi Mr Alvin, i am ting. I booked a stay at ONE 15 Marina on the 21st Sep 2019 hoping to enjoy a stay here. There were many problems with the room 25.15 . Firstly the air condition was not working since the time I checked in. I tolerated the air conditional condition while being in the room. I then decided to approach your reception counter to enquire on how to go about with this. Your receptionist told me over a phone to send an engineering team to try to fix the air condition. Then after close to an hour, there is no result and your engineering team headed out. To my astonishment, the manager in charge, Wendy , told me that she would send your technician team to see again. This time your technician team is back up again. The more important fact is that this entire situation happened in the room, with us being the guest in the room. The manager in charge told me that fans will be provided to compensate the room heat, but it took another 45 minutes and after a second call to the reception before the arrival of one fan. This is the first thing I would like to highlight about your service in One 15 Marina. Then after 2 hours, your manager in charge, told me that there was nothing that they can do. To my amazed, there was nothing done or any arrangements that she can help us with. With the effort and time I spend to plan this stay for my partner's birthday celebration, has just gone to waste. And at a oddly time in the middle of the night, we firstly need to find transport out of
Stayed 1 night in Sep 2019

10/10 Excellent

Verified traveller

Stayed 8 nights in Sep 2019

8/10 Good

Verified traveller

Liked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019

2/10 Terrible

Verified traveller

Stayed 2 nights in Aug 2019

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Pool area. Breakfast was very plain with very little western cruise.
Stayed 4 nights in Aug 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The breakfast, location, pool etc were all fantastic. Having a shower bath was a little bit of a concern with the deep bath and the large step down/up (okay for anyone that is able bodied and sprightly). Rooms were clean and comfortable but the noise can be loud at times.
Stayed 4 nights in Jul 2019
Response from Charmain on 22 Aug,2019
Dear user, thank you for your feedback. We are glad that you enjoyed our facilities and found our breakfast fantastic. We would also like to thank you for appreciating the room cleanliness. We hope to see you again in the future. Best regards, Charmain Phor Service Quality Manager

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service
Property location is reasonable. The transport offered is good. We had a marina view room which is a premium room. The noise from the marina walkway ramps used by bikes etc is an issue however.
Stayed 2 nights in Jul 2019
Response from Charmain on 19 Aug,2019
Dear user, thank you for your feedback. We are glad that you enjoyed your stay. We will forward your feedback to the Marina team for their review. Thank you for staying with us and we hope to see you again. Best regards, Charmain Phor Service Quality Manager

4/10 Poor

Toh

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Not so pleasant stay
Hygienic is bad! Toilet was not properly cleaned. There is an left over toothpaste cap from the previous stayer. Hairs are found on TOP of the basin, etc. Late check in at 3pm And checkout at 12 noon! Not even a 24 hrs stay!
Stayed 1 night in Jul 2019
Response from Charmain on 19 Aug,2019
Dear Toh, please accept our apology for the service lapse. I understand your disappointment and this is not the experience we want our guests to have. I will ensure the team know about your feedback for necessary improvements. We hope that we will have the opportunity to host you again soon. Best regards, Charmain Phor Service Quality Manager

8/10 Good

CW, San Francisco

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall I am satisfied with my stay at One15. The property is starting to show signs of dated designs, furniture and building fixtures...although a quick refresh would certainly brings back it's former glory. The buffet breakfast is decently good but not spectacular...no one is expecting that. The property location at Sentosa Clove is a perfect getaway from the busy/noisy city life.
Stayed 6 nights in Jun 2019
Response from Charmain on 19 Aug,2019
Dear CW, we are glad that you were satisfied with your stay at ONE°15. We acknowledge that the premise is getting old and we have arranged for renovation to be done in phases. Thank you for staying with us and we hope to welcome you back in the future. Best regards, Charmain Phor Service Quality Manager

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Room is big and buffet bfast is excellent . Except the front desk lady staff was not friendly and helpful and didnt check my booking properly. I think her name is faizha if im not mistaken
Stayed 2 nights in Jun 2019
Response from Charmain on 19 Aug,2019
Dear Sir/Madam, we are glad that you enjoyed the breakfast and found our room spacious. I have informed our Front Office Manager to look into your feedback. Thank you for staying with us and we hope to serve you better in the future. Best regards, Charmain Phor Service Quality Manager