Lobby

Reviews of Orchard Rendezvous Hotel by Far East Hospitality

4 out of 5

Reviews

8.0

Very good

Rating 10 - Excellent. 320 out of 1009 reviews" "
Rating 8 - Good. 437 out of 1009 reviews" "
Rating 6 - Okay. 157 out of 1009 reviews" "
Rating 4 - Poor. 61 out of 1009 reviews" "
Rating 2 - Terrible. 34 out of 1009 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

4/10 Poor

howchee, Bayan Lepas

Business traveller
internet not functioning in room. missing toiletries items.
Stayed 1 night in Mar 2024
Response from Orchard Rendezvous Hotel on 19 Mar,2024
Dear Guest,Thank you for sharing your feedback about your recent stay at Orchard Rendezvous Hotel. We sincerely apologize for any inconvenience you may have experienced during your time with us. Your comments are valuable, and we are committed to addressing and improving the issues you've highlighted.Thank you for bringing this to our attention, and we hope to have the opportunity to welcome you back for a more positive experience in the future.Best regards,Orchard Rendezvous Hotel Team

8/10 Good

Timothy, DOLLAR

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central hotel with excellent facilities.
Stayed 3 nights in Mar 2024
Response from Orchard Rendezvous Hotel on 19 Mar,2024
Dear Guest,Thank you for taking the time to share your positive experience at Orchard Rendezvous Hotel. We're thrilled to hear that you enjoyed your stay with us! Your kind words are truly appreciated, and it was our pleasure to provide you with a memorable experience. We look forward to welcoming you back for another delightful stay in the future.Warm regards,Orchard Rendezvous Hotel Team

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Orchard Rendezvous Hotel on 19 Mar,2024
Dear Guest,Thank you for taking the time to give us a good rating at Orchard Rendezvous Hotel. We're thrilled to hear that you enjoyed your stay with us! Your kind words are truly appreciated, and it was our pleasure to provide you with a memorable experience. We look forward to welcoming you back for another delightful stay in the future.Warm regards,Orchard Rendezvous Hotel Team

8/10 Good

Timothy, DOLLAR

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Orchard is a good hotel in a very convenient area with decent facilities including a great swimming pool. Worth booking a club room so that you get access to lounge on top floor.
Stayed 2 nights in Mar 2024
Response from Orchard Rendezvous Hotel on 7 Mar,2024
Dear Guest,Thank you for taking the time to share your positive experience at Orchard Rendezvous Hotel. We're thrilled to hear that you enjoyed your stay with us! Your kind words are truly appreciated, and it was our pleasure to provide you with a memorable experience. We look forward to welcoming you back for another delightful stay in the future.Warm regards,Orchard Rendezvous Hotel Team

8/10 Good

Monica Yi Kiu

Business traveller
Liked: Cleanliness, staff & service, amenities
The hotel is old even though the rooms seem like it got renovated. And it is clean. I had to change my room and front desk Ruby was helpful to accommodate. I stayed 1 night due to location only.
Stayed 1 night in Feb 2024
Response from Sao Kimsang on 2 Mar,2024
Dear Guest,Thank you for taking the time to share your positive experience at Orchard Rendezvous Hotel. We're thrilled to hear that you enjoyed your stay with us! Your kind words are truly appreciated, and it was our pleasure to provide you with a memorable experience. We look forward to welcoming you back for another delightful stay in the future.Warm regards,Orchard Rendezvous Hotel Team

10/10 Excellent

Elvin

Stayed 4 nights in Jan 2024
Response from Orchard Rendezvous Hotel on 20 Mar,2024
Dear Guest,Thank you for taking the time to share your positive rating for Orchard Rendezvous Hotel. We look forward to welcoming you back for another delightful stay in the future.Warm regards,Orchard Rendezvous Hotel Team

6/10 Okay

Loan

Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
The hotel itself was not bad and was alright for what we needed. The deluxe room was spacious enough for 2 people. They hold our luggage for us even after we check out. Check in was easy enough but it was a little slow because the employee that was helping us kept getting interrupted by multiple employees with other issues which slowed down the process. They do not provide bath robes, which I was counting on when packing. They do provide toothbrushes. However, I do not believe that housekeeping was very good. Some of the towels smelled like they had been used. They do not always provide you with additional toiletries everyday. We ended up running out of their body gel because they never provided us with additional ones when they cleaned our room so we had to wait until the next day when they came back. They don't provide you with cold complimentary bottled water and ask that you use sink water since their water is clean. I understand they want to conserve water but it was not convenient. Since it was so hot we ended up buying our own bottled water from being so thirsty. They give you an empty glass bottle to fill up with water. But since we were exploring most days I was worried the bottle might break since it did not look durable. I also thought the plumbing could be better. You have to hold the toilet button down for a while to flush everything. I also wished they had a jacuzzi.
Stayed 3 nights in Jan 2024
Response from Your Rendezvous Host on 14 Feb,2024
Dear Loan,Thank you for the review.We will also review the areas of concern that you highlighted to ensure that corrective measures are implemented where applicable for our improvement.Thank you once again for sharing your thoughts with us and we hope to welcome you back soon.Regards,Your Rendezvous Host

8/10 Good

Yanjun

Stayed 3 nights in Jan 2024
Response from Orchard Rendezvous Hotel on 20 Mar,2024
Dear Guest,Thank you for taking the time to share your positive rating for Orchard Rendezvous Hotel. We look forward to welcoming you back for another delightful stay in the future.Warm regards,Orchard Rendezvous Hotel Team

8/10 Good

Azhar, Ewa Beach

Liked: Cleanliness, staff & service, property conditions & facilities
Good location and very convenient.
Stayed 2 nights in Jan 2024
Response from Your Rendezvous Host on 14 Feb,2024
Dear Azhar,Thank you for the lovely review.It was my pleasure to learn that you had enjoyed the stay with us and liked our location. Rest assured that your encouraging comments were shared to the entire team and are appreciative of your kind compliments.Thank you once again for sharing your thoughts with us and we hope to welcome you back soon.Regards,Your Rendezvous Host

6/10 Okay

Christopher

Liked: Cleanliness
The location of the property was good
Stayed 5 nights in Jan 2024
Response from Your Rendezvous Host on 14 Feb,2024
Dear Guest,Thank you for the review.It was my pleasure to learn that you liked our location. Thank you once again for sharing your thoughts with us and we hope to welcome you back soon.Regards,Your Rendezvous Host

10/10 Excellent

Aaron

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Response from Your Rendezvous Host on 14 Feb,2024
Dear Mr Aaron,Thank you for the lovely review.It was my pleasure to learn that you had enjoyed the stay with us. Rest assured that your encouraging comments were shared to the entire team and are appreciative of your kind compliments.Thank you once again for sharing your thoughts with us and we hope to welcome you back soon.Regards,Your Rendezvous Host

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous stay (again!). Love everything about this hotel. thank you for looking after us so well.
Stayed 7 nights in Dec 2023

6/10 Okay

julianna

Liked: Staff & service
Disliked: Property conditions & facilities
A bit too old
Stayed 2 nights in Nov 2023

10/10 Excellent

Jerry, Glenwood

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice hotel with a kind and helpful staff for anything we were asking about. Safe and more reasonably priced. Walking distance to the botanical gardens
Stayed 4 nights in Oct 2023

4/10 Poor

massimo

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Room was very dark with strong smell of mould. Internet connection was very poor Coffe machine was broken, same as the landline phone Location is excellent but there are better options nearby for similar price and newer hotels
Stayed 2 nights in Oct 2023

6/10 Okay

Karthigeyan

Liked: Cleanliness, staff & service, property conditions & facilities
No compilentary drinking water in bottle ..
Stayed 1 night in Oct 2023

6/10 Okay

Morshed Hassib

Ok
Stayed 3 nights in Sep 2023

10/10 Excellent

Andrew

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff and nice big rooms. Excellent location for transport and shopping but also a huge pool if you want don’t want to go out. Purchase a Club room if you can afford it - the extras you get are worth it.
Stayed 5 nights in Sep 2023

10/10 Excellent

Sarah

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed four nights in the Club double room for our babymoon. Clean and good location. Spacious room, great pool and friendly, helpful staff. Club deal Included daily breakfast, minibar refreshments and two pieces of laundry each day which was a bonus. Would definitely recommend!
Stayed 4 nights in Aug 2023

10/10 Excellent

JALE

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms were ok and service staff at the counter were very helpful and assisted me alot when i need assistance.
Stayed 7 nights in Jun 2023

6/10 Okay

Bella

Liked: Staff & service
excellent location, very fast processing at arrival, very friendly staff.
Stayed 1 night in Jun 2023

10/10 Excellent

Steven

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great friendly people great food
Stayed 4 nights in Apr 2023

10/10 Excellent

Stefan

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and very professional staff.
Stayed 4 nights in Apr 2023

10/10 Excellent

Patrick

Liked: Property conditions & facilities
Stayed 2 nights in Feb 2023

10/10 Excellent

CHIOKE

Stayed 2 nights in Jan 2023

10/10 Excellent

svajune

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2023

8/10 Good

svajune

Stayed 1 night in Jan 2023

6/10 Okay

JAck HEE

Liked: Cleanliness
Stayed 2 nights in Jan 2023

10/10 Excellent

Yong

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly Staff & nice environment!

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Great location. Dissatisfied with room
We stayed three nights at the hotel. Great location. Good sized room. However the bath didn’t drain and we noticed the staff after our first night. Nothing was done to try and fix the problem. The room was also freezing despite the thermostat reading 25°c! They provided extra blankets for the room and we even put the temp to 30°c, however it remained quite cold at night. Disappointed that both issues weren’t attempted to be fixed whilst we were there.
Stayed 3 nights in Dec 2022

8/10 Good

Carol

Travelled with partner
Liked: Cleanliness, staff & service, amenities
The sound proofing was non existent between the rooms. I could hear every word of the phone conversation in the next room on several occasions. The staff were great though. Very friendly and welcoming.
Stayed 1 night in Nov 2022

6/10 Okay

Randall

Travelled with family
Disliked: Amenities, property conditions & facilities
It's not as good as it used to be
Stayed 1 night in Oct 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location and comfortable bed
Thank you for the warm hospitality and great services at front desk (special shout out to Ryan).
Stayed 2 nights in Oct 2022

2/10 Terrible

Ranjit

Travelled with partner
Disliked: Property conditions & facilities
The property is Great. We have always stayed here. This year we booked to stay at Orchard , Jetstar airline cancelled our flights due to no fault on our part. We couldn't get a refund for the booking or a credit voucher. We are deeply upset & disappointed with the Terms & Conditions!!!!!. We've always stayed at the Orchard. We were so looking forward to stay there. Ranjit Darkadakis 19/9/22
Stayed 1 night in Aug 2022

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
because late check in. room not so good
Stayed 6 nights in Aug 2022

10/10 Excellent

Dorothy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I wish there was seating near the front door. Older people can get aches and pains waiting for cabs.
Stayed 1 night in Aug 2022

8/10 Good

Shawn

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jun 2022

8/10 Good

Yogesh

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2022

10/10 Excellent

Kim Sye

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well located hotel
Enjoyable stay at this hotel. Friendly and helpful staff. Spacious lobby and clean room. 2 good Chinese restaurants located in the hotel. Walking distance to shopping centres, restaurants and buses and MRT station.
Stayed 28 nights in May 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good location, clean & comfort
Stayed 2 nights in Jun 2022

8/10 Good

JACK HEE

Stayed 8 nights in May 2022

10/10 Excellent

Ernesto

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect hotel and location. Perfect stay.
Stayed 3 nights in May 2022

10/10 Excellent

Hon Wai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2022

6/10 Okay

Robert

Stayed 1 night in Feb 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesome Doorman!!! 👍👍👍 Overall stay was great
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing stay as always!
Stayed 1 night in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Jan 2022

8/10 Good

angeline

Stayed 2 nights in Dec 2021

10/10 Excellent

YUET FONG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 12 nights in Dec 2021

6/10 Okay

Marcella

Disliked: Amenities
Stayed 2 nights in Dec 2021