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Reviews of Resorts World Sentosa - Hotel Michael

5 out of 5
Resorts World Sentosa - Hotel Michael
8 Sentosa Gateway, Sentosa Island, Singapore

Reviews

8.2

Very good

Rating 10 - Excellent. 283 out of 724 reviews" "
Rating 8 - Good. 255 out of 724 reviews" "
Rating 6 - Okay. 124 out of 724 reviews" "
Rating 4 - Poor. 43 out of 724 reviews" "
Rating 2 - Terrible. 19 out of 724 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.6/10

Amenities

8.0/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

CHI HONG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good location in Sentosa and easy to access all attractions
Stayed 3 nights in Mar 2024
Response from Vincent Ong - Duty Manager on 6 Apr,2024
Dear CHI HONG,Thank you for leaving a perfect rating. We're delighted to hear about your positive experience!We're glad you found our location in Sentosa very good and easy to access all attractions. Providing convenience to our guests is a top priority, and we're thrilled that you enjoyed it.Thank you for your review, and we look forward to welcoming you back for another pleasant stay in the future.Best regards,Vincent OngDuty ManagerHotel Michael - Resort World Sentosa

4/10 Poor

laura, lockport

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
Location is great but thats it, customer service for 5 star hotel nonegsistant, first and only hotel here where we were not greeted, attended or helped upon arrival. Bar area was closed and noone advised. Rooms old and upkeep medioker. Would not condsider a 5 star hotel.
Stayed 1 night in Jan 2024

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

8/10 Good

Wee Liang

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
It's getting old
The sofa was cracked. Hotel needs better upkeep.
Stayed 3 nights in Dec 2023

10/10 Excellent

Paul

Stayed 3 nights in Nov 2023

10/10 Excellent

Rachel

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My family enjoyed the stay there. The staff and service is very good. And the place is clean and comfortable. Highly recommend.
Stayed 1 night in Nov 2023

8/10 Good

Karen

Liked: Cleanliness, staff & service, property conditions & facilities
Room had an unusual smell like stale cigarettes. Staff very friendly and helpful.
Stayed 7 nights in Sep 2023

10/10 Excellent

Glenn

Liked: Cleanliness, staff & service, property conditions & facilities
Great holiday stay for 5 days
Stayed 4 nights in Jul 2023

10/10 Excellent

sanghyuck

Stayed 2 nights in May 2023

8/10 Good

SHUNCHIEH, Evanston

Travelled with family
Liked: Cleanliness
Great location, right next to University Studio, food streets, and candy shops. The hotel rooms and decorations are a bit dated. Checkin speed was very slow. If location is top consideration, pick Hotel Michael. Otherwise can compare with other hotels.
Stayed 1 night in May 2023

2/10 Terrible

JUNG WON

Stayed 2 nights in Feb 2023

8/10 Good

Lay Muay

Travelled with family
Liked: Property conditions & facilities
feedback for proper service
Rooms are great except our request for rooms near the lift for the oldies was not reserved for us despite the fact that we book many days before our trip. some of the servicing staffs are good but some needs more improvement as they are not paying attention on customer. They work & jokes with one another while serving.
Stayed 2 nights in Feb 2023

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2022

10/10 Excellent

Scott

8/10 Good

YUKIHITO

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Nov 2022

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay. Staff were helpful, location is great. Bed was super comfy!
Stayed 6 nights in Oct 2022

10/10 Excellent

Rolyna

Stayed 2 nights in Sep 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Birthday stay
We arrived early and it was raining. Amelia the lady who checked us in chatted to her manager who kindly upgraded us so we could check in straight away. The staff always had a smile on their faces. It is so well situated, walking distance to SEA aquarium, waterworld and universal. The express is right outside and takes you everything else. Would recommend this hotel
Stayed 4 nights in Sep 2022

8/10 Good

Tze Wei

Stayed 1 night in Aug 2022

6/10 Okay

osama

Travelled with family
Disliked: Amenities
Good for pass by
Stayed 6 nights in Jul 2022

6/10 Okay

mohammad

Travelled with family
Disliked: Property conditions & facilities
Stayed 5 nights in Jul 2022

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

8/10 Good

Louie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Jun 2022

10/10 Excellent

Kelly

Stayed 2 nights in Jun 2022

8/10 Good

Amanda

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2022

10/10 Excellent

Heike

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 9 nights in Jun 2022

10/10 Excellent

Jacqueline

Stayed 1 night in Jun 2022

10/10 Excellent

Joon Khoi

Stayed 1 night in May 2022

10/10 Excellent

Siew Hong

Stayed 1 night in Apr 2022

10/10 Excellent

P

Stayed 2 nights in Apr 2022

10/10 Excellent

MUI HUANG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Overall its good, except for the parking. We were told by the staff at the entrance that we need to park before we can proceed to checkin. We did so but it was a 20 minutes walk and we had to go round the building with our luggage, becos most entrances from the carpark were locked. Wished it was more convenient.
Stayed 2 nights in Apr 2022

6/10 Okay

Woo

Travelled with family
Disliked: Staff & service
The guest services are terrible. Staffs are not friendly and some are really rude. I definitely won’t be a returning guests.
Stayed 2 nights in Apr 2022

6/10 Okay

Chee Seng

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Stayed 1 night in Apr 2022

8/10 Good

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great location
I appreciate the accessible accommodations. Location was fantastic. Breakfast was limited and not kid friendly.
Stayed 3 nights in Mar 2022

4/10 Poor

Phyllis Yien Min

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cockroach in the room running around on the floor after we checked in ......
Stayed 2 nights in Mar 2022

6/10 Okay

Yong Qin

Travelled with family and small children
Liked: Cleanliness
Disliked: Staff & service, amenities
The checkin took way too long and simple booking of the hotel pool took us round in circles with the staff at checkin asking us to book at the pool, and then the pool guy told us to book from the phone is our room and the call didnt get us any booking as the staff told us to then scan the QR code at the back of our room key, which didnt bring us to the pool booking page either. The F&B voucher was another round and round with poor service from the staff who gave the wrong voucher amount and told us to requeue to have the problem fix when its their fault in the first place. The service totally felt nothing like its worth $500 /night.
Stayed 2 nights in Mar 2022

6/10 Okay

Nicolette

Stayed 1 night in Mar 2022

8/10 Good

Chong Ping Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 2 nights in Mar 2022

8/10 Good

Simon

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close enough to most of the activities.
Stayed 1 night in Feb 2022

8/10 Good

Wye Ling Victor

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The chairs in the hotel including in the bedroom does not have good back rest.
Stayed 2 nights in Jan 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Room is very clean, including the bath room and bed sheets. Comfortable bed. Lots of things to do in the resort for all ages. We spent 2 hours in SEA Aquarium, visited Fort Siloso via cable car and sky walk. Plenty of choice for food if you are willing to walk a bit. "Malaysian Food" is disappointing. Spent an evening shopping at Vivo City via monorail. Wifi is good all over. Downside is TV channels without program guide and casting, quite useless.
Stayed 2 nights in Jan 2022

4/10 Poor

ACACIA

Stayed 1 night in Jan 2022

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Review of Hotel Michael
Check-in process was terrible and slow as the automated check-in counters were full of technical issues.
Stayed 2 nights in Jan 2022
Response from Cecilia Liew on 5 Mar,2022
Dear Guest, We have received your comment pertaining to the Self Service Kiosk. Please accept my sincerest apologies for all the discomfort it may have had caused and we have taken all necessary corrective measures to rectify the said issues. Thank you for highlighting it to our attention, this will certainly assist us in better providing guest satisfaction on all future stays. We look forward to your continued support and hope to welcome you back again. Sincerely, Cecilia Liew Senior Manager

10/10 Excellent

Elaine

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2022

8/10 Good

Lau

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Have good amenities and restaurants for a good holiday
Stayed 1 night in Jan 2022

6/10 Okay

Tee Rong

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Air con is not cold and is breaking down soon. Loud vibration can be heard from the air-con.
Stayed 1 night in Jan 2022

4/10 Poor

Duane

Liked: Cleanliness
Disliked: Staff & service, room comfort
Was-A-Resorts-World
Upon arrival, the greeters and reception were not that welcoming. We expected at least someone asking, "How can we help you?" Being new to the Resorts World especially during the pandemic, we hoped we would have been asked about what attractions were open and how to get around and book a date and time to visit them. As well as what safety protocols are in place. Also, since it was still the holiday season, there were a few attractions closed for maintenance that we had paid a booking for and didn't find out about until we arrived at the attraction and they were closed. The room was a little run down with parts in shower detached and old shower curtain. The toilet was hard to flush and overall smell and air quality was musky.
Stayed 3 nights in Jan 2022
Response from Cecilia Liew on 5 Mar,2022
Dear Duane, We have noted your feedback and sincerely apologize that it was not as pleasant as it should be. We have shared your comments with our team so as to continue to enhance the level of service and guest experience in Hotel Michael. We look forward to your continued support and hope to welcome you back again in the near future. Sincerely, Cecilia Liew Senior Manager

4/10 Poor

Angie

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Spotted the room connector door cleanliness is not up to mark, filled with dust. I did took some pic of them to prove my saying.
Stayed 2 nights in Dec 2021
Response from Cecilia Liew on 5 Mar,2022
Dear Angie, We have noted your feedback with regards to the room cleanliness issue that you have experienced during your stay. We sincerely apologize for the inconvenience you have experienced and hope this will not mar your impression of the hotel. We wish to reassure you that your feedback has been highlighted to the department concerned for reviewing, so as to continue to enhance the level of service and guest experience in Hotel Michael . We look forward to your continued support and hope to welcome you back again in the near future. Yours sincerely, Cecilia Liew Senior Manager

4/10 Poor

Edmund

Stayed 1 night in Dec 2021

6/10 Okay

Teck Keong,

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Liked the size of the room but didn’t like the fact that construction was ongoing and it continued past midnight. That was pretty disturbing and couldn’t sleep well.
Stayed 2 nights in Dec 2021