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Reviews of Sofitel Singapore Sentosa Resort & Spa

5 out of 5
Sofitel Singapore Sentosa Resort & Spa
2 Bukit Manis Road, Sentosa Island, Singapore

Reviews

8.4

Very good

Rating 10 - Excellent. 474 out of 1000 reviews" "
Rating 8 - Good. 317 out of 1000 reviews" "
Rating 6 - Okay. 119 out of 1000 reviews" "
Rating 4 - Poor. 52 out of 1000 reviews" "
Rating 2 - Terrible. 38 out of 1000 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

2/10 Terrible

Kim Kong, Kowloon

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a terrible experience! The very first step into the hotel was shouted by the receptionist "HOLD, HOLD, HOLD..........." He was also using a hand gesture to push me back! There were no other guests in the reception desk, and I saw no reason for him to shout at me! Well, it happened that he was waiting for the prior guest to come back. A more polite gesture and explanation can help! I wonder if this is the way how they greet their guests. This was just the beginning! When I finished check-in, the reception sent us to the villa by car but forgot to give us the keys! The driver had to go back and get them. When we entered the villa, we realized that a construction site was just next to it. Machines operated loudly and we could hear workers talked to each other. Noisy and annoying! How can the guests relax and enjoy in a resort hotel like this??!! Facilities in the villa were all worn out. Not worth for a dime, definitely no return and highly not recommend.
Stayed 1 night in Feb 2024
Response from Benny Wong on 27 Feb,2024
Bonjour Kim Kong,Thank you for sharing your feedback with us regarding your recent experience at Sofitel Singapore Sentosa Resort & Spa.We sincerely apologise for the disappointing encounter you had upon arrival. It is certainly not the Magnifique experience we aim to provide to our guests. Rest assured, we will address this matter with our reception team to ensure that such incidents do not occur in the future. Your comments regarding the lack of politeness and the oversight with the villa keys have been duly noted, and we will take immediate steps to rectify these shortcomings in our service.Regarding the construction noise near the villa, we understand how disruptive this must have been to your stay. We apologise for any inconvenience caused and assure you that we are working to minimise the impact on our guests.Please know that we take all feedback seriously as we continuously strive to improve our guests' experiences. We hope you will consider giving us another opportunity to exceed your expectations in the future.Warm regards,Benny WongRooms Division Manager

8/10 Good

Jenny

Travelled with family
Liked: Cleanliness, staff & service, amenities
The property is a bit run down, the pillow was too soft.
Stayed 2 nights in Feb 2024
Response from Sofitel Singapore Sentosa Resort & Spa on 14 Feb,2024
Dear Jenny, Thank you for taking the time to share your feedback with us. We genuinely appreciate your comments, as they provide valuable insights into areas where we can improve.We are committed to ensuring the comfort and satisfaction of our guests, and we will be conducting a thorough inspection of our property to identify and rectify any areas that may be in need of improvement. Regarding the soft pillow, we will certainly look into providing a range of pillow options to better accommodate our guests' preferences in the future.We appreciate your patronage and hope to have the chance to exceed your expectations in the future.Warm regards, Sutha KatreddiDirector of Front Office

8/10 Good

Jerome, Tsujigado

Liked: Cleanliness, staff & service
Great Italian food at Cliff restaurant
Stayed 2 nights in Jan 2024
Response from Sofitel Singapore Sentosa Resort & Spa on 23 Jan,2024
Dear Jerome, Bonjour from Sofitel Singapore Sentosa Resort & Spa. Thank you for sharing your dining experience at The Cliff.We look forward to welcoming you back again soon.Warm regards, Sutha KatreddiDirector of Front Office

2/10 Terrible

Stephen

Disliked: Cleanliness
Very poor infrastructure and management. The management tried to make up for it by offering a huge suite which was equally rum down
Stayed 6 nights in Jan 2024
Response from Sofitel Singapore Sentosa Resort & Spa on 22 Jan,2024
Dear Stephen, Thank you for taking the time to share your feedback with us. We understand the impact that your experience may have had on your impression of our resort, and we would like to extend our sincere apologies. We value your feedback as it provides us with an opportunity to make the necessary changes and improvements to better serve our guests.Once again, we apologise for any inconvenience, and we hope to have the opportunity to welcome you back in the future, allowing us the chance to provide you with a more positive and enjoyable experience.Warm regards, Sutha KatreddiDirector of Front Office

8/10 Good

Linda Marlene

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
UNFORTUNATELY, there was only 2 dining options, not like advertised. To get to the beach, you had to climb down 132 stairs. No bidet in the bathrooms
Stayed 4 nights in Dec 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 24 Dec,2023
Bpnjour Linda Marlene,Thank you for having taken the time to share your invaluable feedback with us, and I apologise for the shortfalls that you had experienced. As our guests’ experience is of paramount importance to us, we would like to reassure you that we share your feedback with the respective departments, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us. Warm regards,Sutha KatreddiDirector of Front Office

8/10 Good

KAI ZHONG

Stayed 1 night in Nov 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 24 Dec,2023
Bonjour Kai Zhong,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Sutha KatreddiDirector of Front Office

8/10 Good

Cherminn

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The peacocks were beautiful :)
Stayed 1 night in Nov 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 29 Nov,2023
Bonjour Cherminn, Warm greetings from Sofitel Singapore Sentosa Resort & Spa!Thank you for your gracious rating, and we are glad the peacocks had made your stay memorable. On behalf of my team, I look forward to welcoming you back to Sofitel Singapore Sentosa Resort & Spa.Warm regards,Sutha KatreddiDirector of Front Office

2/10 Terrible

Riady

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worst place ever
It was the Worst experince i ever had on the hotel That Calls themselves 5 stars.The House Phone is not working.the Service Lead time takes ages.pls Dont recommend anyone to this place.its the Worst venue in singapore.I am Talking with the manager as we speak for The full refund.pls stay away from this place!!!!i have no choice if i have the Luxury to know the condition of the villa That i Paid,i Would Definitely take a Rain check.i Will not be back!
Stayed 1 night in Nov 2023

4/10 Poor

Sohyun

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Nov 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 13 Nov,2023
Dear Sohyun,Thank you for having taken the time to share your invaluable feedback with us and we sincerely apologise for the disappointing experience you had faced. As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. Kindly advise us of the date and time of your convenience as well as the way of communication for us to further understand the experience you have had and this will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.Once again please accept our sincerest apology for the service shortfall and we look forward to connecting with you further.Warm regards,Sutha KatreddiDirector of Front Office

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 12 Oct,2023
Bonjour Anonymous,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for connecting with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Sutha KatreddiDirector of Front Office

6/10 Okay

Angela Jayne

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Sep 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 4 Oct,2023
Bonjour Angela Jayne, Tropical greetings from Sofitel Singapore Sentosa Resort and Spa!Thank you for selecting the Resort as your preferred accommodation of choice and for connecting with us through expedia.com. We look forward to welcoming you back in the near future. Warm regards,Sutha KatreddiDirector of Front Office

4/10 Poor

Amine

Business traveller
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
No value for money
This so-called resort is under staffed. Team is not professional (except very few) and not convenient at all for a business stay. Would be a disaster for tourists. SPA is the worst I every had.
Stayed 6 nights in Sep 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 18 Sept,2023
Dear Amine, Thank you for having taken the time to share your invaluable feedback with us on Expedia, and we regret to learn that you have given us a lower rating. We sincerely apologise for the disappointing experience you had faced. The management team have personally reviewed your feedback with our colleagues and emphasised the importance of warm and proactive service to ensure a memorable stay for all our guests. As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. Kindly advise us of the date and time of your convenience as well as the way of communication for us to further understand the experience you have had and this will enable us to continuously improve upon our standards to provide our guests with an exceptional stay.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Once again please accept our sincerest apology for the service shortfall and we look forward to connecting with you further.Sincerely,Matthew LeesbourneDirector of Quality Assurance

10/10 Excellent

Christopher

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were unbelievably charming and helpful. Nothing was too much trouble for them, from reception to the restaurant staff.
Stayed 1 night in Sep 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 18 Sept,2023
Dear Christopher, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking the time to leave us with this fantastic review. We will convey your appreciation to our ambassadors, and thank you once again for the kind words of encouragement. We look forward to having you again soon.Warm regards,Matthew LeesbourneDirector of Quality Assurance

8/10 Good

Chris

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Great, but
Excellent but website and chat app both terrible, very difficult to get right information and could not order room setvice before 12 pm
Stayed 5 nights in Aug 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 4 Sept,2023
Dear Chris,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will share your feedback on the website, chat app, and in-room dining hours with the respective department, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Matthew LeesbourneDirector of Quality Assurance

10/10 Excellent

Vincent

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The team was amazing. They take time to listen to individual needs. Great atmosphere. Breakfast team, porters, pool side team the greatest, bar staff the best. Words can not describe how amazing the whole team is. Marcus and Peter stood out. Five start service
Stayed 10 nights in Aug 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 28 Aug,2023
Bonjour Vincent, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking the time to leave us with this fantastic review. We will convey your appreciation to our ambassadors, especially Marcus and Peter, and thank you once again for the kind words of encouragement. Our ambassadors look forward to having you again soon.Warm regards,Matthew LeesbourneDirector of Quality Assurance

10/10 Excellent

Koichi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 21 Aug,2023
Dear Koichi,We very much appreciate your rating regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Matthew LeesbourneDirector of Quality Assurance

10/10 Excellent

Monica

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 21 Aug,2023
Bonjour Monica, Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Expedia.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Matthew LeesbourneDirector of Quality Assurance

2/10 Terrible

Jinjun

Travelled with family
Disliked: Staff & service
The staff at check in counter had horrible attitude. They are very slow in handling check in process and very arrogant and rude to customers. The service is worse any star hotels you can get in Singapore.
Stayed 1 night in Aug 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 7 Aug,2023
Dear Jinjun,Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to share your invaluable feedback with us, and I regret to learn that your overall experience had fallen short of your expectations. We sincerely apologise for the disappointing experience you had faced. I have personally reviewed your feedback with our colleagues and emphasised the importance of warm and proactive service to ensure a memorable stay for all our guests.As the guest experience and satisfaction are of paramount importance to us, please rest assured we value your invaluable feedback. This will enable us to continuously improve upon our standards to provide our guests with an exceptional stay. We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Warm regards,Matthew LeesbourneDirector of Quality Assurance

8/10 Good

Oluseun

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Quiet, leafy, hotel in Sentosa
Lovely hotel, tucked away on the quieter side of Sentosa Island. Warm and attentive staff. The fauna, style and decor of the hotel felt native to the island and we were rewarded with some interesting animal sightings including a family of otters.
Stayed 14 nights in Jul 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 1 Aug,2023
Dear Oluseun,We very much appreciate your comments regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I will share your comments with our Ambassadors and am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Caveliere Giovanni ViteraleCluster General Manager

10/10 Excellent

Sally

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an excellent hotel. The staff were friendly and couldn’t do enough for us. Peter and his team in the main dining area stood out for us catering for our son’s allergies. Only criticism is more tourist information is needed to help get around Sentosa efficiently.
Stayed 9 nights in Jul 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 24 Jul,2023
Dear Sally,We very much appreciate your comments regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I will share your comments with our Ambassadors and am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Stephen

Business traveller
Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 4 nights in Jul 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 16 Jul,2023
Dear Stephen,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Hotels.com.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Lynette

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 10 Jul,2023
Dear Lynette, We very much appreciate your review regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Jason

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a wonderful break. The staff were excellent and the buffet breakfast was outstanding (best bread pudding ever). The pool and surrounding area is lovely. There is some construction going on next to the hotel but this is not obvious and didn’t cause an real disturbance. We also enjoyed a very good meal at the golf club next door.
Stayed 4 nights in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 4 Jul,2023
Dear Jason,We very much appreciate your comments regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I will share your comments with our Ambassadors and am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

4/10 Poor

Ken

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Check-in time was 3pm but the room wasn't ready till 6pm. I've also received an offer via email for an upgrade to a premium room of my choice if it were available on the day of check in, with the promise that I would retain my original room reservation at the same price if the upgrade was not available. On the day of the check-in, i was informed that there was no room available for upgrade. I was happy to stay in the original room that was booked. At the end of the stay however, I was surprised that the additional cost for upgrade was still charged to my credit. I informed the staff of the error and was told that the additional payment would be refunded to my credit card in a few days. That was not the case. I've contacted the customer service multiple times, and was told that the management would look into this, but nothing's been done.
Stayed 2 nights in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 6 Jul,2023
Dear Ken, Thank you for taking the time to tell us about your experience at Sofitel Singapore Sentosa Resort & Spa. Please accept my sincere apologies that your experience did not meet your expectations. We strive to provide an exceptional level of service for every guest, therefore your feedback is very important to us. Please rest assured that we are taking the appropriate measures to address the issue in order to prevent future occurrence. We appreciate you sharing your concerns. Sincerely, Matthew Leesbourne Director of Quality Assurance

8/10 Good

adela

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Great dining options and attentive staff
Stayed 3 nights in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 28 Jun,2023
Dear Adela, We very much appreciate your comments regarding your visit to Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I will share your comments with our Ambassadors and am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Naiyeak

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel allows pets which is great…although it was peak season the staff managed to Hold the fort.
Stayed 1 night in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 26 Jun,2023
Dear Naiyeak,We very much appreciate your comments regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I will share your comments with our Ambassadors and am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

10/10 Excellent

How Teng

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very restful and close proximity to the beach was a plus. Children and pet friendly.
Stayed 2 nights in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 19 Jun,2023
Dear How Teng,We very much appreciate your comments regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I will share your comments with our Ambassadors and am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

2/10 Terrible

Nijamuddeen

Travelled with family
Disliked: Staff & service, property conditions & facilities
Dated hotel. No proper info given at check in. Staff just answers any queries with please check via QR code in the room. No way to get proper food or snacks after 10 though they claim they have all day dining. Complete let down. Room was dusty and we had the junior suite. We did massages at the spa and the shuttle service timing was horrible. Prepare to waste about 3 hours including travel time for a 1 hour session
Stayed 1 night in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 19 Jun,2023
Bonjour Nijamuddeen,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to share your invaluable feedback with us. I regret to learn that your stay had fallen short of your expectations. Our guests’ satisfaction is of paramount importance to us, and your comments will certainly help us to continuously improve upon the experience for all our valued guests. We have taken note of your feedback and these have been shared with the relevant teams and will be useful in our continuous efforts to enhance our services.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Warm regards,Robert GauerGeneral Manager

8/10 Good

DAVID GA

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great rooms ,restaurants and pool.Need to improve check in which was slow and one room given very kate.
Stayed 2 nights in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 17 Jun,2023
Dear David Ga.Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will share your feedback on the check-in experience with the respective department, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Robert GauerGeneral Manager

4/10 Poor

Mei San Jessica

Travelled with family, Travelled with pets
Liked: Cleanliness, property conditions & facilities
I booked a 4D3N stay with my doggy (3-6 Jun) On 3 Jun, We reached at ard 1.30pm and Ms Ella helped me to checked in and procesed payment. We came back at 3pm, hoping to get our room key as we have planned for a family activity with other family members before our 6pm Father's day dinner, they purposely drove in for the family activity & dinner. To our disappointment, we waited and only managed to get our room key before 5pm. We had no choice but to cancel our family activity. Great disappointment for the whole family. Our 2nd disappointment kicks in when we were given a room with no air condition! And a drooping bedside reading lamp. As the check in experience was extremely disappointing and frustrating, I had intention of checking out of hotel the next day. Much improvement is needed for check in process. This is the start of a guest's hotel stay experience and can leave a lasting impression. It's the hotel staff who gave my family including my doggy a welcoming feeling through these 2 days. Special mention to Le Bar staff, Mei, she was so warm and friendly with an excellent attitude. Front desk Ms Ella was so apologetic and mentioned she went to "beg" housekeeping to get my room ready asap. Seems like she really tried her best. She gave us the option to check out late at 3pm. We didn't as not to create repercussion and caused the next guest to have the same unpleasant experience.
Stayed 3 nights in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 14 Jun,2023
Bonjour Mei San Jessica, Greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to share your invaluable feedback with us. I believe our Sofitel Ambassador has reached out to you too.Our guests’ satisfaction is of paramount importance to us, and your comments will certainly help us to continuously improve upon the experience for all our valued guests. We have taken note of your feedback and that this has been shared with the relevant teams and will be useful in our continuous efforts to enhance our services.We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Warm regards,Robert GauerGeneral Manager

8/10 Good

Yu Yen

Stayed 1 night in Jun 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 23 Jun,2023
Dear Yu Yen,We very much appreciate your rating regarding your stay at Sofitel Singapore Sentosa Resort & Spa. Thank you for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

6/10 Okay

Wiann

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Overall nice property, able to relax and there’s a fish spa that’s very interesting. Food at restaurant was good n delicious too. Outdoors chairs n benches could be better maintained
Stayed 1 night in May 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 18 May,2023
Bonjour Wiann,Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for your gracious feedback, we are delighted to hear that you had a pleasant experience with us. As guest experience is of paramount importance to us, we would like to reassure you that we will convey your feedback toon the outdoor furniture to the respective department. Thank you once again and we look forward to welcoming you back for your next stay. Warm regards,Robert GauerGeneral Manager

8/10 Good

Jonathan Yu Jin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Clean and spacious, friendly staff
Overall we had a pleasant stay, the rooms were spacious and clean, bed was comfortable, and staff were very friendly and generally quite helpful. The check in process took forever (due to high occupancy rate) but the small enclosed room where the front desk was reeked of sweat and was pretty stuffy on a warm afternoon. The room was also too cold despite us setting the AC at 28 degrees, that we needed to turn the AC on and off a few times throughout the night. The towels were also rather malodorous - maybe due to the high occupancy rate and high towel turnover? Seemed like it was just next to the beach, but it was a decent walk down a few flights of stairs and along the road before you'd reach the beach.
Stayed 3 nights in Apr 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 18 May,2023
Dear Jonathan Yu Jin,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will also share your feedback with the respective departments, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Rasheen Jean

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 24 May,2023
Bonjour Rasheen Jean,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through Expedia.We are look forward to welcoming you back in the near future for another magnifique experience. Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Hassanali

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely place
Stayed 5 nights in Apr 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 18 May,2023
Dear Hassanali,We very much appreciate your comments regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. .We hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

8/10 Good

ROBERT

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was very comfortable, plenty of places to eat and it had a lovely relaxing feel
Stayed 2 nights in Apr 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 20 May,2023
Dear ROBERT,We very much appreciate your comments regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I will share your comments with our Ambassadors and am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Kenneth

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
First class hotel
Stayed 4 nights in Apr 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 20 May,2023
Dear Kenneth,Thank you very much for your gracious rating regarding your stay at Sofitel Singapore Sentosa Resort & Spa. It is always a pleasure to receive positive feedback such as yours. I am certain your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.Thank you again for sharing your experience, and we hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Imelda

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very kind, efficient and personalized service. Most excellent service I've received in a hotel so far. Kudos to the team. The grounds are also beautiful.
Stayed 1 night in Apr 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 20 May,2023
Bonjour Imelda,Warm greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for taking time to share you review on your recent stay, we are delighted to hear that you had a pleasant time with us. As guest experience is of paramount importance to us, we will convey compliments to our Ambassadors.Thank you and we look forward to welcoming you back in the near future. Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Weiliang

Travelled with family, Travelled with pets
Liked: Cleanliness, amenities, property conditions & facilities
Ideal place for quiet staycation. The place is beautiful. Service was slow and staff came across as inexperienced. Lobby staff told me my room wasn’t ready at 3pm but he can’t promise me a timing and I should just wait for his phone call. Waiters kept informing me they weren’t the one on duty, he need to tell his colleague, need to go to the bar counter to pay etc. The concierge wasn’t sure whether the Cliff was pet-friendly… first said no, then said yes, and when we showed up, it turned out the main dining area wasn’t, and the area in front of the bar was, but only had bar bites and drinks. Scanning the QR code in the room to request for more water and pillows seemed like a redundant endeavour, since I had to call 45min later when nothing arrived (the person I spoke with didn’t seem to even have noted the online request). The pillow menu was also redundant cos I asked for an ergonomic pillow and a firm pillow and got two soft pillows. In summary, impeccable hardware but incompetent software. I’d suggest more training in hospitality (impressions count ultimately), doing away with unnecessary shenanigans (why have a QR code in the room when clearly no one checks who orders anything), and simple enhancements that are sustainable (like since you went thru the trouble of putting together a furkid basket of goodies, why don’t just add a piece of paper detailing which eateries are pet-friendly or pet-friendly with conditions so that your concierge doesn’t need to scramble?)
Stayed 1 night in Apr 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 20 May,2023
Bonjour Weiliang,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will share your feedback with the respective departments, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Robert GauerGeneral Manager

8/10 Good

Keng Kuan

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quiet and nice place for staycation. Hotel didn't reply to any of requests made before check in
Stayed 1 night in Apr 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 20 May,2023
Dear Keng Kuan,Thank you for having taken the time to share your invaluable feedback with us, and I am heartened to know that your overall stay experience was enjoyable. As our guests’ experience is of paramount importance to us, we would like to reassure you that we will convey your feedback with the respective department, and we will take steps to ensure that the offerings are improved upon.We appreciate the time and effort you have taken to contact us and we look forward to welcoming you back in the near future. Warm regards,Robert GauerGeneral Manager

2/10 Terrible

Fiona

Stayed 1 night in Mar 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 20 May,2023
Bonjour Fiona,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa. Thank you for having taken the time to share your invaluable feedback. I regret to learn that your stay had fallen short of your expectations.Our guests’ satisfaction is of paramount importance to us, and your feedback will certainly help us to continuously improve upon the experience for all our valued guests. We appreciate the time and effort you have taken to contact us and I sincerely hope that you will give us another opportunity to restore your confidence in us.Warm regards,Robert GauerGeneral Manager

10/10 Excellent

Kathy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 20 May,2023
Dear Kathy,Tropical greetings from Sofitel Singapore Sentosa Resort & Spa!We would like to thank you for your support, and for making our resort your preferred accommodation of choice.Thank you for making our day and for going out of your way to connect with us through this review on Hotels.com.We look forward to welcoming you back in the near future for another Magnifique experience. Warm regards,Robert GauerGeneral Manager

8/10 Good

Shimei Bennie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2023
Response from Sofitel Singapore Sentosa Resort & Spa on 20 May,2023
Bonjour Shimei Bennie,Thank you very much for your gracious rating regarding your stay at Sofitel Singapore Sentosa Resort & Spa. Your compliment will serve as an encouragement to our team as we strive to continuously improve the quality of our services.We hope to welcome you back in the near future.Warm regards,Robert GauerGeneral Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay
Good staycation with great customer service. Room was spacious and clean. Perhaps only improvement is the breakfast quality.
Stayed 2 nights in Mar 2023

6/10 Okay

Foo

Disliked: Cleanliness
Stayed 1 night in Feb 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2023

6/10 Okay

Jonalis

Travelled with family
Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
It's a bit run down. Rain or air con water dripping from roof to the living room,
Stayed 1 night in Jan 2023

8/10 Good

JongMin

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfort and quiet. My two boys loved Doctor fish!
Stayed 3 nights in Jan 2023

6/10 Okay

Ismail

Stayed 2 nights in Jan 2023

10/10 Excellent

Nicholas Thomas, Singapore

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Stayed during CNY, as a staycation. Friendly staff, great service, nice rooms - all good.
Stayed 2 nights in Jan 2023
Response from Rhea - Director for Quality Assurance on 25 Jan,2023
Dear Mr Thomas,Thank you so much for your compliments and feed back with regards to our team and service. I will share the positive news with my colleagues. Looking forward to welcome you in the near futureKind Regards,Rhea