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Reviews of The Club Residences by Capella Singapore

5 out of 5
The Club Residences by Capella Singapore
1 The Knolls, Sentosa Island, Singapore

Reviews

9.2

Wonderful

Rating 10 - Excellent. 58 out of 78 reviews" "
Rating 8 - Good. 14 out of 78 reviews" "
Rating 6 - Okay. 2 out of 78 reviews" "
Rating 4 - Poor. 2 out of 78 reviews" "
Rating 2 - Terrible. 2 out of 78 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

Reviews

10/10 Excellent

Verified traveller

Liked: Cleanliness, room comfort
Will love to come back again!
Great residence n service!
Stayed 2 nights in Oct 2021

10/10 Excellent

MARIE

Travelled with family
Liked: Cleanliness, room comfort
Capello birthday was a huge success
Special birthday and kindly upgraded to two bedroom. Fantastic service and would rebook.
Stayed 1 night in Sep 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Great stay, 5 stars!!
Great overall experience at the hotel; The staff at the Knolls restaurant was super accommodating and they even let us order off the menu!
Stayed 3 nights in Aug 2021

10/10 Excellent

Riccarda

Liked: Cleanliness, room comfort
Stayed 1 night in Aug 2021

4/10 Poor

Verified traveller

Disliked: Cleanliness, room comfort
Disappointing, poor communication and service
The property is disappointing, we stayed for a birthday. The birthday was highlighted via email prior to arrival, and while we tried to arrange something special to be placed in the room prior to arrival this went ignored despite being charged for extra amenities. On arrival (the day of the birthday), despite supplying our IC and CC, the birthday went overlooked (Its on the IC!) and to make things worse the receptionist attempted to check us into someone else's reservation, as such we were given ALL of their information (PDPA Violation). The couples details were EU/SG, same as us. Racial profiling? No empathy or apology. No room orientation several features were not easy to use, the room was dirty (smears in the shower, debris on the floor throughout the room, etc.) F&B options are poor, quality of food tastes frozen and premade. Service is extremely slow, no anticipation offered why sit families with crying babies right next to couples. Zero tact when upselling. Order from Panamericana. The culturalist mentioned the hotel was full, she made us feel like we were pestering her. The activities program had not been expanded to accommodate COVID or Occupancy. I understand we have restrictions due to COVID, no effort had been made to offer guests a 5* experience. It can not be because they are short-staffed, breakfast had a crew of over 12 for 30(?) tables Yet another poor corporate chain pretending to be 5*. Wait until borders open and go to Maldives, Dubai, or Phuket.
Stayed 2 nights in May 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2021

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
Wonderful staycation at Capella. Credit goes to the warm and personable staff who made this an unforgettable experience - from the attentive and unhurried check-in process by Chai, the birthday cake, cards and balloons, the surprise villa upgrade by Agnes, the sustainable art program for our kids by Mitra, Cheryl and Nurul, the delicious brunch at the Knolls, dim sum at Cassia.... I think a lot of care and thought had gone into creating the best possible experience for their guests. This is one of the best hotels in the world. We're already making plans to return!
Stayed 1 night in May 2021

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
We loved the whole experience and most importantly it’s quiet n homely. We loved the kitchen n it’s so convenient to get simple quick food prepared
Stayed 3 nights in May 2021

10/10 Excellent

Paerin

Travelled with family
Liked: Cleanliness, room comfort
Excellent Service
The service was excellent and attentive. It was my mother’s birthday and she was given a cake when we had our meal at the Knolls and Cassia. Dinner at the Cassia was one of the best I had in a long time
Stayed 2 nights in Apr 2021

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
The Capella Hotel is really one of the best in Singapore. Impressive property. Excellent service despite the pandemic. Impressive dining experience. And the very helpful Whatsapp concierge which is super handy. Highly appreciate the friendly staff. Excellent stay. Will come back.
Stayed 1 night in Apr 2021

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Amenities
avoid the residences … stay at the main hotel complex or villas if for a short stay!
Stayed 2 nights in Sep 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Well serviced, excellent place for a retreat
Stayed 1 night in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2019

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Dusty, guests kept sneezing, floor was dusty as well.. overall service was good, responsive, room was spacious.
Stayed 1 night in May 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
It was exceptional. Only slight issue was that many of the service staff did not speak adequate English.
Stayed 2 nights in Feb 2019

10/10 Excellent

RUI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
BEST LOVE HOTEL IN SINGAPORE
Stayed 1 night in Feb 2019

10/10 Excellent

Loy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Capella - an unforgettable experience
Capella is a physically magnificent colonial building, located in beautiful Sentosa. The hotel is surrounded by wonderful greenery and soothing to be in. The room is equally pleasing. Really enjoyed ourselves thoroughly.
Stayed 1 night in Dec 2018

10/10 Excellent

dorcas , singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was overall great! However , the residence ‘s check in is at the Capella main lobby . We were directed to the wrong place towards the residence compound and couldn’t find the check in reception counter . It took us 15 minutes and driving up and down to find the right place to check in as there were no signage around to guide us .
Stayed 2 nights in Dec 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location is very private great for couples who want a getaway, I didnt really liked the idea of climbing the stairs for 3 stories down to reach my unit. Room was not as nice as I would expect. But overall, Capella provides great service, especially the poolside staffs were extremely warm and welcoming. Everything from the fridge was free flow, great point as the way out to vivocity is quite a far one!
Stayed 1 night in Nov 2017

8/10 Good

Jerry

Liked: Staff & service, room comfort
Stayed 1 night in Nov 2017

10/10 Excellent

Yong xiang

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super great starvation!!!
I will say it is one of the best hotel stay I experience in Singapore. Superb friendly staff and clean environment
Stayed 1 night in Oct 2017

10/10 Excellent

Lyn, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Just. Fantastic.
There was a little hiccup during check-in, and the Manager (I think), John, offered to upgrade us from a one-bedroom suite to a three-bedroom suite. Initially, we were hesitant to accept the offer as it was not what we had booked for. John and his colleague, Julienna, were nice enough to tell us that they would be able change rooms for us if we were not comfortable. We were really amazed by the sheer size of the room, and decided to stay on. The room was comfortable and large, and that gave the three of us space to relax and do our own things in our own spaces. I particularly liked the Bose sound system. A few days before arrival, our PA, Ms. Yoshie, emailed me to ask if I had any special requests. She was very prompt in her responses. Upon knowing that we had a little unpleasant experience at check-in, she offered us complementary breakfast at The Knolls, which we really appreciated. She was prompt and polite in all her responses, and the best thing was that we got to meet her in person. The hotel grounds is very well-maintained and the proximity to Palawan Beach means our whole family could go for our morning and night walks/jogs. Lots of greenery on the grounds helps us relax. We loved that our suite faces lots of greenery. For more than a decade, we would spend at least one of our holidays each year at another resort at the other end of Sentosa, but after the stay at Capella, my husband has decided THIS will be our designated family "retreat" venue from now on.
Stayed 2 nights in Aug 2017

10/10 Excellent

Shi zhi

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upgrade
The hotel was nice to offer a free upgrade
Stayed 1 night in Aug 2017

10/10 Excellent

Michael, Los Angeles

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent Experience All Around
We had a wonderful stay at The Club Residences at Capella. I was there for a conference, and my wife and son accompanied me. From the moment we arrived to the time we checked out, the service was impeccable. All of the staff we encountered were friendly and attentive. I'd especially like to thank Peggy Koh, Assistant Manager of Personal Assistants, for taking such good care of us. We had booked a one bedroom residence and Peggy, seeing that there were 3 of us, kindly upgraded us to a 2 bedroom. Peggy also spent a good deal of time with my wife, recommending places to go, things to see, restaurants and so on, plus advising on transportation options. She was very helpful throughout our stay, and we are so glad to have met her upon our arrival. The room was quite spacious and well-appointed, with a nice garden view. It was just a few minutes walk from the main hotel (we preferred to walk, but there are also buggies on call). The beach is also only a few minutes walk down the hill. We thoroughly enjoyed our stay and highly recommend! The only downside I can see is that the resort is a bit away from the city center, but that worked out fine for us. There is a free shuttle van from the hotel to the Vivo City mall, where you can catch the MRT to take you all over Singapore. I've traveled all over the world for the past 30+ years, and I have to say that our stay at Capella was one of the most memorable.
Stayed 4 nights in Jul 2017

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic peaceful stay - restaurant service ave
Amazing resort with fantastic service. The restaurant facilities do have a little way to go in terms if there overall food delivery service but the hotel staff were fantastic. Definitely felt at peace during our stay
Stayed 4 nights in Jul 2017

8/10 Good

Soh, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel close to beach but far from attractions
Great hotel to stay in if you want an quiet getaway. Not suitable for family with toddler as it is quite a distance to attractions. Although they have a toddler menu, the meals are pathetic.
Stayed 2 nights in Jun 2017

8/10 Good

Soh, SG

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Apartment close to beach but far from attractions
Great hotel to stay in if you want an quiet getaway. Not suitable for family with young children as it is quite a distance to attractions.
Stayed 1 night in Jun 2017

10/10 Excellent

Jorge, Adelaide

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel and great service
We expended in Capella Sentosa one full week. It was a great experience. The facilities are very well cared and the atmosphere quite relaxing. We stayed in a two bedroom apartment. The size of the rooms is big. It had two bathrooms what is quite convenient when travelling with the family. The apartment was serviced twice a day and every day they provided some ammenities such as cookies or fruit. The rest of the facilities are also impressive; the hotel has three big pools, two restaurants (we went to The Knolls for dinner and it was a very good one) and a bar, very well served with cocktails, beers, liquors, just over the two main pools. The staff was extremely kind and eager to satisfy our needs. They have as well a free shuttle service to go from the hotel and back to Resorts World and ViVo city with services every 30 minutes. As a summary, a very good choice that we would be more than happy to repeat.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Exclusive but can be slow for check out
Check out took too long. Call for buggy , waited more than half and hour so decided to walk to main lobby. Check out process also took very long at main lobby.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, room comfort
The only downside is that we found a centipede in the bath tub one morning and proceeded to flush it down the drainhole (city people are not used to visits from arthropods). The flooring can also be a bit cleaner and the we understand the property is a bit old, therefore the brown stains along the sides of the sinks. Service impeccable and property is beautiful and relaxing. They also provided a cot with baby bath products complimentary. Would definitely return!

6/10 Okay

shirley

Liked: Cleanliness, property conditions & facilities, room comfort
Plus: Had a wonderful dinner at Bob's bar and a fantastic breakfast at the knolls, FnB director Dennis made our family felt very welcome and service staff was prompt, cheerful and professional. Minus: No indication during the non-refundable booking at your website that there is no lift access for all one bedroom apartments, feedback to guest relations during check out and received an unprofessional reply of we did informed you A DAY earlier prior your check in. Asked for luggage assistance thru guest relations officer thru the phone but no one showed up after half hr, decided to take the luggages up from 3 storeys of stairs. Not a pleasant experience in that regards.

10/10 Excellent

Xavier, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Luxurious Hotel Stay
Visitors are transfered via a free buggy service. Upon arrival, every single service staff seems to be on cloud 9. They are very polite. There is a library that provides for drinks and some snacks at the main lobby. The apartment was superb ! Neat finishing. Toilets were clean and grand. Kitchen was well kept and stocked with drinks. My friends and I had a wonderful staycation. Will be back again !!!

8/10 Good

Ivan, HK

Liked: Cleanliness, staff & service, room comfort
Good, can be better
Nice and comfortable. Cleaning can be improved. Breakfast is good, Laksa is amazing.

10/10 Excellent

Daniel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent place for rest and relax
Prompt services, good food from room service. Housekeeping prompt and allow us to have ample time to relax and do whatever we enjoy and like. Greatly recommend those who are newly wed, family with small kids, great apartment with full facilities, nice kitchenette, etc.

10/10 Excellent

theo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent staycation
Great staff and a beautiful hotel. The bed is so comfortable that you could just spend the whole day in your room. Room service was decent but not cheap. Thank you Yoshi for calling before the stay, love the personal service that made for an excellent customer experience and a relaxing weekend.

10/10 Excellent

Daniel, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great getaway with style
Great place to spend time with loved ones, quiet and comfortable. Just the utensils offered in the room were not well maintained, knives not sharp, pans and pots slightly worn out, lights at kitchen hob not functioning well. Overall, great place to get away for 2 nights.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff with quiet environment. Highly recommended for a relaxing escape!

10/10 Excellent

Desmond

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent stay at Capella - we enjoyed ourselves thoroughly.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
6 star service hotel!
The service received was fantastic, definitely live up to its name (6 star hotel)! Free buggy service within the hotel area too and I like the way they sent you directly to your hotel room and welcome you warmly. Will definitely come back for a stay or even marriage in future! :)

2/10 Terrible

Verified traveller

Disliked: Staff & service
Bad Service Mind Staff
All staff there do not have service mind and service is extremely slow.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staycation experience

10/10 Excellent

Daphne

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth every cents spent. Awesome services!
Great personalised services. Very fast check in. Was at the pool and the staff delivered few bottled drinks in ice bucket for us because it's a hot day. Totally impressed!

10/10 Excellent

Solomon, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great resort to rest and relax.
Must try their Library, ie. lounge, located at the main hotel building, attentive staff and peaceful environment, in a old English setting, with nice tea and coffee, a great place for guests to relax and feel welcomed by the hotel. Nice swimming pools as well, though not large, they are surrounded by greenerys, trees, over looking the sea, takes you away from the hectic city, nice place to spend the afternoon with family. If you are planning a family holiday, consider their Club Residence, it provides twin bedrooms suites complete with a kitchen, dining and living area for family activities.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel and resort. Great service.
I stayed for one night. Everything is good except for the shuttle service. When I checked out, I had to wait for 10 minutes in my room before they sent out a shuttle. But overall, it's a great hotel.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic
It's our 20th stay here since Capella opened in Singapore. We had stayed in the sea view, garden view, and villa before, but this is our First time trying the club residence. It was meant to be a surprise, and the staff really made the stay memorable. The one-bedder club residence is really spacious for two people and the place is well-equipped if you plan to cook. Service is tip-top(as usual).

10/10 Excellent

Nicola, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel with a great restaurant!
The restaurant and pool area was probably our favourite part of the hotel. The restaurant staff were incredibly friendly and helpful, and always offering guests free ice lollies and canapés. We were less impressed with the buggy service which never seemed to be available to pick us up, but thankfully the walk was much shorter than they had originally let on. They also told us they had booked a restaurant for us on Sentosa but when we got there we had no booking. Luckily the rest of the hotel was so great that we weren't too phased by either of these matters.

10/10 Excellent

Clement

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A peaceful and quiet sanctuary in Sentosa
Peaceful quiet break away from the city, while still enjoying the main Sentosa attractions. Club Residences are away from the main hotel hence you get absolute peace and quiet.