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Reviews of ibis budget Singapore Joo Chiat

2 out of 5
ibis budget Singapore Joo Chiat
219 Joo Chiat Road, Singapore

Reviews

7.8

Good

Rating 10 - Excellent. 167 out of 512 reviews" "
Rating 8 - Good. 196 out of 512 reviews" "
Rating 6 - Okay. 93 out of 512 reviews" "
Rating 4 - Poor. 33 out of 512 reviews" "
Rating 2 - Terrible. 23 out of 512 reviews" "

8.4/10

Cleanliness

8.0/10

Staff & service

7.2/10

Amenities

8.0/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

4/10 Poor

Amirhossain

Liked: Staff & service
Disliked: Cleanliness
The property is reasonable for the price. But the rooms are dusty and caused my itchiness after one night of sleep.
Stayed 1 night in Mar 2024

10/10 Excellent

sahat

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good customer service. Nice and clean property! Will come back again
Stayed 2 nights in Mar 2024

8/10 Good

KOK WAH

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Near ti Airport for early flights
Stayed 1 night in Mar 2024

10/10 Excellent

Katie

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

8/10 Good

Rodney

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an easily accessible quiet area with some nice cafes and local cuisine close by. Rooms are small but clean and quiet. Staff are very helpful and friendly.
Stayed 1 night in Mar 2024
Response from Roland on 11 Mar,2024
Dear Rodney,Thank you for your kind compliments. We are thrilled that we are able to meet to your stay expectations with our accessible location, clean rooms and warm service. You are indeed correct to point out that our hotel is in the vicinity of some really great local food and nice instagrammable cafes. It is our pleasure to be of service to you and we look forward to serving you again!Warm Regards,RolandGuest Experience Executive

8/10 Good

Dennis

Travelled with partner
Not enough appropriate towels
Stayed 2 nights in Jan 2024
Response from Roland on 3 Mar,2024
Dear Dennis,It is heartening to hear that your stay had been a wonderful one and that we had met to your expectations. Extra towels can be requested from my friendly colleagues at the Front Desk. We look forward to welcoming you back and experience our hospitality again!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

ah

Stayed 4 nights in Jan 2024

2/10 Terrible

Maria

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
this hotel is extremely dirty and has a strong smoke smell everywhere. it is so far from the city as well. stay away and expedia should pull this hotel out of their choices
Stayed 2 nights in Jan 2024
Response from Roland on 21 Jan,2024
Dear Maria,Ibis budget Singapore Joo Chiat is a non smoking hotel. Guests are always welcome to inform our front desk staff of any smoke smell and we will work to resolve the smoke smell rapidly. Joo Chiat is in fact a fantastic estate which is popular with many tourists as they can discover the Perankan culture from the row of heritage shophouses, quaint stores and eateries in this part of Singapore. Bus 33 right outside our hotel goes to Dakota MRT station and from there allows easy access to city center and attractions. Our hotel is also near the airport.Warm Regards,RolandGuest Experience Executive

8/10 Good

Nenny

Travelled with family
The rooms were good
Stayed 1 night in Nov 2023

8/10 Good

Dennis

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We were very impressed with so many dining options so close by the hotel. Staff was wonderful.
Stayed 6 nights in Dec 2023
Response from Roland on 11 Jan,2024
Dear Dennis,We are heartened to hear that your stay was a wonderful one, from the location of the hotel to the services of the staff. You are indeed correct to point out that our hotel is in the vicinity of some really great food and we hope you have found time to explore the various cuisines. We look forward to welcoming you back to our hotel in the future.Warm Regards,RolandGuest Experience Executive

8/10 Good

Angela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fairly interesting areas with lots of little stores and eating places. Felt safe walking around. Nice quiet clean room. A bit disappointed that there is no body lotion provided at the hotel.
Stayed 2 nights in Nov 2023

10/10 Excellent

Shu Guan

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

10/10 Excellent

Shu Guan

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Oct 2023
Response from Roland on 17 Dec,2023
Dear Shu Guan,The Hotel Team is delighted to receive your perfect rating! It is our great pleasure to have exceeded your expectations during your stay with us. We would love to welcome you back for another wonderful experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

8/10 Good

Myo

Stayed 1 night in Dec 2023
Response from Roland on 17 Dec,2023
Dear Myo, Thank you for your awesome rating. Your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. We look forward to serving you again.Warm Regards,RolandGuest Experience Executive

6/10 Okay

Joe, Port Orange

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Joaquim

Stayed 1 night in Nov 2023

2/10 Terrible

Rhett

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
Pick anything else
The hard product is okay and what one would expect of a budget Ibis, perfectly fine for a brief overnight. However when a very basic booking scenario arose and Hotels.com attempted to both phone and email this Hotel manager over an extended period, they were incapable of replying, in any capacity, to these communications. It’s very strange how somebody so lazy, slow and work-shy could remain employed at all, but for this person to occupy a management position discloses some level of nepotism being active in that hotel. Eventually Hotel.com and myself came to a solution and resolved the situation. I have lodged a formal complaint with Ibis about this clown show of a hotel.
Stayed 1 night in Nov 2023

6/10 Okay

Oi Ming

Travelled with group
Disliked: Room comfort
Stayed 4 nights in Nov 2023
Response from Roland on 10 Dec,2023
Dear Oi-Ming,Thank you for choosing our hotel as your preferred accommodation choice. We hope to have the opportunity to welcome you back to enjoy the cosy and affordable accommodations which our hotel is known for.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Marlon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Hotel is clean and quiet and its nearly to shopping and restaurants, we really enjoy our stay. The staff are polite and friendly.
Stayed 1 night in Nov 2023

10/10 Excellent

Shu Guan

Stayed 1 night in Nov 2023

2/10 Terrible

Mohammad

Stayed 1 night in Nov 2023

8/10 Good

Laurell

Travelled with family
Liked: Staff & service, amenities
The bathroom in the lobby was wet, water flowing, plumbing work badly needed. In hotel room bathroom there was no hot water.
Stayed 2 nights in Nov 2023
Response from Roland on 20 Nov,2023
Dear Laurell,Thank you for your valuable feedback. Unlimited hot water is available in the room, the heater needs to be switched on via a switch just outside the bathroom. We hope to have the chance to welcome you back in the near future.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

MOHIUDDIN

Liked: Cleanliness, staff & service, property conditions & facilities
Like this hotel due to cleanliness.
Stayed 2 nights in Nov 2023
Response from Roland on 13 Nov,2023
Dear MOHIUDDIN,The Hotel Team is pleased to hear of your positive feedback. Our hotel goal is 100% customer satisfaction and it sounds like we achieved that goal with our cleanliness! We would love to welcome you back for another awesome experience with us on your next visit!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Aisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable budget hotel
Very convenient place for airport. Staff were helpful and let me check in a little earlier. Room was comfortable and clean.
Stayed 1 night in Oct 2023
Response from Roland on 5 Nov,2023
Dear Aisha,Thank you for giving us a perfect rating and for recommending our hotel to other travellers. We are delighted that we are able to fulfil all expectations of your stay, from the service of our team, our excellent location and clean rooms! We look forward to welcoming you back for another lovely stay!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

David, San Francisco

Stayed 1 night in Oct 2023

10/10 Excellent

CYNTHIA

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staffs are excellent. Only have bus route 33 to China town. If the house keeping keep an eye on the shower tiles mold, don’t let it worsen. That will be perfect! Yes , I will return to stay again.
Stayed 2 nights in Oct 2023
Response from Roland on 3 Nov,2023
Dear CYNTHIA,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! Bus 33 and 154 goes to Dakota and Paya Lebar MRT stations respectively, and allows for easy access to popular tourist spots in Singapore. We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Mellanie

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Happy with hotel
Very nice room, very clean. Good price.
Stayed 4 nights in Oct 2023

10/10 Excellent

David

Liked: Cleanliness
Stayed 3 nights in Oct 2023

2/10 Terrible

Fehan

Disliked: Staff & service, amenities, property conditions & facilities
The hotel was the worse ive stayed in , you could here the toilet flush next door the shower from the room above , every door slam and the noise overall was so bad it keep waking you up through the night would never stay there again and never recamead it to anyone .
Stayed 7 nights in Oct 2023

8/10 Good

Kelly

Liked: Cleanliness, staff & service, property conditions & facilities
Good
Stayed 6 nights in Sep 2023
Response from Roland on 8 Oct,2023
Dear Kelly,Thank you for your kind compliments. We are thrilled that we are able to meet to your stay expectations and we look forward to welcoming you back for another splendid stay!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Kelly

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We enjoyed our stay (couple), good location and we were happy with our stay as it is walkable distance from shops and near a bus stop.
Stayed 1 night in Sep 2023
Response from Roland on 8 Oct,2023
Dear Kelly,Thank you for leaving a five star review for ibis budget Joo Chiat, and loving the great accessibility we provide for our guests with our convenient location! It has definitely been our immense pleasure to have provided you with an excellent hotel experience and we certainly look forward to another opportunity to do so again soon.Warm Regards,RolandGuest Experience Executive

4/10 Poor

Daniel

Business traveller
Liked: Staff & service
Disliked: Property conditions & facilities
No opening windows, not sufficent clean oxigen
Stayed 1 night in Sep 2023
Response from Roland on 8 Oct,2023
Dear Daniel,Thank you for your feedback. Similar to many of the hotel properties in Singapore, the room windows cannot be opened for the safety and security of the hotel guests, which has always been our top priority. Our aircon system is efficient and able to provide adequate room ventilation.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Shu Guan

Stayed 1 night in Sep 2023

2/10 Terrible

peter henry

Stayed 1 night in Sep 2023

10/10 Excellent

MASAYUKI

Liked: Cleanliness, property conditions & facilities, room comfort
Just necessary for sleep, Good location.
Good location near the peranakan houses. It has the minimum necessary equipments. There was a shower booth and a toothbrush. Only one bath towel is provided.
Peranakan Houses near the hotel
Stayed 1 night in Sep 2023

8/10 Good

Matthew Nolan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff. Very friendly and helpful. Plenty of restaurants and shops nearby. However, quality of local businesses was mixed and overall atmostphere was a little... rough.
Stayed 2 nights in Aug 2023
Response from Roland on 14 Aug,2023
Dear Matthew,Thank you for your compliments! We are glad to hear that you had enjoyed warm service from our staff and close proximity to many eateries and amenities. There is some really great and affordable food in the vicinity and please do not hesitate to approach my colleagues at the front desk for their recommendations! We hope to have the opportunity to welcome you back the next time you return to our beautiful city. Warm Regards,RolandGuest Experience Executive

10/10 Excellent

suthakar

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
overall good
Stayed 3 nights in Jul 2023

6/10 Okay

Guy

Travelled with family, Business traveller
Liked: Cleanliness
The room was fine, though the toilet plumbing faulty. Quite a bit of noise from down the hall.
Stayed 1 night in Jul 2023
Response from Roland on 7 Aug,2023
Dear Guest,Thank you for choosing to stay with us. Your feedback has been forwarded to the appropriate department to review and rectify accordingly. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed.Warm Regards,RolandGuest Experience Executive

6/10 Okay

Naheed, Villa Park

Travelled with family and small children
Staff very nice and helpful. Room seemed clean but my daughter and I both experienced itchy legs for 24 hrs during and after we left. Not sure what that was…
Stayed 1 night in Jul 2023
Response from Roland on 23 Jul,2023
Dear Naheed,The Hotel Team is humbled and grateful to receive your kind words for our hotel and wonderful team. We are sorry to hear about the itching that you have experienced. Our hotel maintains a very high cleaning and housekeeping standards which includes replacing all linen (bedsheets, duvet covers, pillowcases and towels) with clean ones upon the check out of every guest. Hence, we do not think that our room was the cause of the condition. We hope to see you again on your next visit to Singapore.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Esther

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jul 2023
Response from Roland on 23 Jul,2023
Dear Esther,We are happy to hear of your compliments. We strive to provide great value and we are always here to ensure that your stay with us is comfortable. It is a delight to hear we made an impression! We hope you will think of us the next time you are making a trip to Singapore.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Marius, Narre Warren

Liked: Cleanliness, staff & service, property conditions & facilities
Response from Roland on 17 Jul,2023
Dear Marius,Thank you for leaving a glowing review! We take pride in catering to our guests’ needs the best way we can and your positive rating is the best motivation for our staff to continue delivering service excellence to all our valued guests. Thank you again for giving us a perfect rating and for recommending our hotel to other travellers. Warm Regards,RolandGuest Experience Executive

8/10 Good

Mariusz

Stayed 4 nights in Jun 2023

8/10 Good

Thomas

Stayed 1 night in Jun 2023

8/10 Good

KH

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Simple, no frills accommodation. Hotel should have provided adjustable shower head, but good water pressure and temperature. Internet (WIFI) a bit slow.
Stayed 2 nights in Jun 2023
Response from Roland on 9 Jul,2023
Dear KH,We value your patronage and we are happy that you have enjoyed the comfortable and affordable accommodation which our hotel has been known for. Our WiFi facility has been set up to support our guests’ needs for connectivity. However, during peak periods such as in the evenings, the sheer amount of connections being made may result in slightly reduced surfing speeds. We hope to have the chance to welcome you back in the near future.Warm Regards,RolandGuest Experience Executive

8/10 Good

Shyr Lynne

Stayed 5 nights in May 2023
Response from Roland on 12 Jun,2023
Dear Shyr,Thank you for your patronage. We look forward to welcoming you back for another lovely stay and to delight you with our hospitality!Warm Regards,RolandGuest Experience Executive

10/10 Excellent

chye chuan

Liked: Staff & service, property conditions & facilities
Stayed 1 night in May 2023

2/10 Terrible

Ayesha

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2023
Response from Roland on 4 Jun,2023
Dear Ayesha,We value feedbacks from our guests. However, we are not able to retrieve any details of your stay with us nor able to find any useful comments in your review that can help us identify any area for improvement. Thank you.Warm Regards,RolandGuest Experience Executive

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good for short stay
Great hotel for a short stay. Clean has what you need close to amenities
Stayed 1 night in May 2023
Response from Roland on 2 Jun,2023
Dear Guest,Thank you for giving us a perfect rating and for recommending our hotel to other travellers! We are delighted to hear that you have enjoyed our hotel's cleanliness and great accessibility to a wide range of amenities. We look forward to welcoming you back for another great stay with us!Warm Regards,RolandGuest Experience Executive

6/10 Okay

Frederick

Travelled with family
Liked: Cleanliness
Very near sites
Stayed 6 nights in Apr 2023
Response from Roland on 14 May,2023
Dear Frederick,Thank you for choosing to stay with us. We hope we will have the opportunity to serve you again in the future and that you will enjoy the comfortable and affordable rooms that many of our returning guests have always enjoyed. Warm Regards,RolandGuest Experience Executive

10/10 Excellent

ZENIA

Stayed 1 night in Apr 2023