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Reviews of V Hotel Bencoolen

3.5 out of 5
V Hotel Bencoolen
48 Bencoolen Street, Singapore

Reviews

7.8

Good

Rating 10 - Excellent. 254 out of 1001 reviews" "
Rating 8 - Good. 430 out of 1001 reviews" "
Rating 6 - Okay. 213 out of 1001 reviews" "
Rating 4 - Poor. 73 out of 1001 reviews" "
Rating 2 - Terrible. 31 out of 1001 reviews" "

7.8/10

Cleanliness

8.2/10

Staff & service

7.6/10

Amenities

7.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

8/10 Good

Wayne

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good central location and clean. Room small buut ok for short stay
Stayed 2 nights in Feb 2024
Response from Philomena on 3 Mar,2024
Dear Wayne,We appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

8/10 Good

Ukritkarn

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
All good
Stayed 2 nights in Feb 2024
Response from Leon on 22 Feb,2024
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Alyssa Jessica

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
good stay. convenient location. really nice staff. daily housekeeping.
Stayed 4 nights in Feb 2024
Response from Philomena on 17 Feb,2024
Dear Alyssa Jessica,Thank you for your positive review of your stay at V Hotel Bencoolen. We are delighted to hear that you found our location convenient and our staff to be really nice. We take pride in providing daily housekeeping to ensure a comfortable stay for our guests.

6/10 Okay

Devi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a great location. Near to the train station and the buses there gets you to lots of places. local food around the area are readily available at a very low cost. The rooms are very small though. Toilets are small too. You can’t even open a luggage and still be able to walk around in the room. The toilet is very small so everything gets wet when you shower, even the toilet bowl.
Stayed 1 night in Feb 2024
Response from Philomena on 10 Feb,2024
Dear Devi,Thank you for taking the time to share your thoughts on your recent stay at V Hotel Bencoolen. We appreciate your feedback on our convenient location, which is close to various modes of transportation and local dining options.However, we regret to hear that the room size and toilet facilities did not meet your expectations. We understand that the space may feel cramped, especially when trying to move around with luggage. We apologize for any inconvenience this may have caused.We appreciate your feedback regarding the shower area and its proximity to the toilet bowl. We will take this into account as we continue to evaluate ways to improve our guests' experience.Thank you once again for your review, and we hope to have the opportunity to welcome you back to V Hotel Bencoolen in the future.

10/10 Excellent

Venkata Vamsi K

Stayed 7 nights in Dec 2023
Response from Philomena on 24 Jan,2024
Dear Venkata Vamsi K,We appreciate your valuable rating and we look forward to welcoming you again on your next visit to Singapore again.

10/10 Excellent

Yoshihisa

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023
Response from Philomena on 31 Dec,2023
Dear Yoshihisa,V Hotel Bencoolen thanks you for your awesome rating.We hope to see you again in the near future.

10/10 Excellent

Darlene

Stayed 3 nights in Dec 2023
Response from Philomena on 24 Jan,2024
Dear Darlene,We appreciate your valuable rating and we look forward to welcoming you again on your next visit to Singapore again.

10/10 Excellent

Annie

Stayed 1 night in Dec 2023
Response from Philomena on 24 Jan,2024
Dear Annie,We appreciate your valuable rating and we look forward to welcoming you again on your next visit to Singapore again.

8/10 Good

Wei

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Worth a try
Better than expected. Room small but bed was comfortable. Very close to food court, MRT and shopping. Very clean.
Stayed 1 night in Dec 2023
Response from Philomena on 31 Dec,2023
Dear Wei,V Hotel Bencoolen appreciates your support and review.We are glad that you have enjoyed your overall stay here with us and we look forward to seeing you again in the near future.

8/10 Good

Evelyn

Liked: Cleanliness, staff & service, property conditions & facilities
Nice hotel but super small room!!
We enjoyed our stay here. The staff were so friendly and helpful. The pool area was a bit small. Also our room was super small and the bathroom was tiny!! The view from our window was the cement wall of the hotel. No sky or view of anything. Basically just some daylight. The location was good. A 15 min walk to Little India.
Stayed 2 nights in Oct 2023
Response from Philomena on 31 Dec,2023
Dear Evelyn,V Hotel Bencoolen appreciates your time taken to review on your recent stay here with us.We are pleased to know that you have enjoyed your overall stay here with us, despite the less than favorable room size.We look forward to your continuous support and patronage.

8/10 Good

Generoso

Liked: Cleanliness, staff & service, property conditions & facilities
I liked the location staff was excellent hotel was clean. Lots of restaurants within walking distance. Rooms are very small and they lack amenities
Stayed 4 nights in Nov 2023
Response from Philomena on 31 Dec,2023
Dear Generoso,Thank you for taking the time to share your feedback about your recent stay at V Hotel Bencoolen. We are glad to hear that you enjoyed our hotel's convenient location and the excellent service provided by our staff. It's also great to know that you found our hotel to be clean and appreciated the nearby restaurants.We apologize for any inconvenience caused by the size of our rooms and the lack of amenities. We value your feedback and will take it into account as we strive to improve our guests' experience.Thank you once again for your valuable review. We hope to have the opportunity to welcome you back in the future.

10/10 Excellent

H

Great location right next to the MRT station, 711 within premises. Facility is clean and organized. Quick check in and check out. Very friendly staff.
Stayed 5 nights in Nov 2023
Response from Philomena on 31 Dec,2023
Dear H, Thank you for taking the time to share your positive experience at V Hotel Bencoolen. We are delighted to hear that you enjoyed our convenient location near the MRT station and the presence of a 711 within our premises. It is wonderful to know that you found our facilities clean and organized and that you had a quick check-in and check-out experience. Our friendly staff will be thrilled to receive your kind words. We look forward to welcoming you back soon.

10/10 Excellent

Leonie

Stayed 2 nights in Nov 2023
Response from Philomena on 31 Dec,2023
Dear Leonie,V Hotel Bencoolen thanks you for your awesome rating.We hope to welcome you back again in the near future.

8/10 Good

Verified traveller

Travelled with family
Liked: Staff & service
Its an ok stay.
First room had water leaking from ceiling around midnight however the staff is really nice to let us switch room. Customer service here is pretty good but the rooms are kinda small and condition wise is not very good.
Stayed 5 nights in Nov 2023
Response from Leon on 19 Nov,2023
Dear guest, we appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

6/10 Okay

Anant

Business traveller
Liked: Cleanliness, staff & service
Overall good.
Stayed 3 nights in Nov 2023
Response from Philomena on 14 Nov,2023
Dear Anant,V Hotel Bencoolen appreciates your rating.We hope to extend our warm welcomes to you again in the near future.

8/10 Good

HJ, Bandar Seri Begawan

Liked: Cleanliness, staff & service, property conditions & facilities
Nice easy to find foods and transportation may it be MRT Bus or Taxi.
Stayed 3 nights in Oct 2023
Response from Philomena on 12 Nov,2023
Dear HJ,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Gene

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent from desk service
Stayed 2 nights in Oct 2023
Response from Philomena on 12 Nov,2023
Dear Gene,What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Mari

Stayed 2 nights in Oct 2023
Response from Leon on 19 Nov,2023
Thank you for choosing VBencoolen as your choice of stay. See you soon!

10/10 Excellent

Jacqueline Patricia

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Room size smaller than we are used to.
Stayed 4 nights in Oct 2023
Response from Philomena on 27 Oct,2023
Dear Jacqueline Patricia,We appreciate your valuable feedback and we look forward to welcoming you again on your next visit to Singapore again.

8/10 Good

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is so close to two MRT stations and buses which we found very convenient. It has a swimming pool and washing/dryer machines. We slept well once we had conquered the air conditioner thanks to the staff member who promptly came to adjust it and showed us how to use it. Room was cleaned daily.
Stayed 7 nights in Oct 2023
Response from Philomena on 23 Oct,2023
Dear Mary,Thank you for your review and for choosing our hotel. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This quaint, but clean and convenient hotel was in a great location, having access to plenty of shopping and dining. As a bonus it is right next to an MRT station! The staff was very friendly and accommodating, allowing us to check in a bit early as a courtesy. The room was a bit small, but I had expected as much, however, it was very clean and provided a very comfortable bed and shower. I spent most of my time exploring the city. The pool is nice and clean as well. I will definitely look at staying here again on my next visit.
Stayed 3 nights in Oct 2023
Response from Philomena on 23 Oct,2023
Dear Mark,What a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

RAFEEQ

Stayed 8 nights in Oct 2023
Response from Philomena on 12 Nov,2023
Dear Rafeeq,V Hotel Bencoolen thanks you for your rating.We hope to see you again in the near future.

10/10 Excellent

Varangkana

Liked: Cleanliness
Stayed 2 nights in Oct 2023
Response from Philomena on 1 Nov,2023
Dear Varangkana,V Hotel Bencoolen thanks you for your rating.We hope to see you again in the near future.

8/10 Good

Donovan

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The service at this property was really good, we arrived early and since we have a young child, the staff allowed us to check in to our room a few hours before the official time. The beds are quite firm, but the sheets are quite comfortable. The room is quite small, so we could only put down one large luggage bag on the floor. The Bathroom is also quite small, where you MAY need to open the shower door, just to sit on the toilet LOL. The location is great, right next door to Bencoolen MRT and around the corner from Bras Basah MRT Stations. There is a "Food Dynasty" Food Hall and a 7Eleven just down the street. Overall it was a good hotel and we would stay there again.
Stayed 9 nights in Sep 2023
Response from Philomena on 14 Oct,2023
Dear Donovan,V Hotel Bencoolen appreciates your rating and review.We are glad that you have enjoyed your overall stay here with us and we look forward to welcoming you back again in the near future.

6/10 Okay

Mace

Stayed 4 nights in Sep 2023
Response from Philomena on 14 Oct,2023
Dear Mace,V Hotel Bencoolen thanks you for your neutral rating.We hope to see you again in the near future.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
Small rooms, needs better clean.
The overall is ok. Centeraly located and nice staff. However the room was super tiny, msking it inconvenient for a couple and suitcase. No one cleaned below the bed, with the result of items from previous guests and a lot of dust.
Stayed 4 nights in Sep 2023
Response from Philomena on 14 Oct,2023
Dear Sir/Mdm,We thank you for sharing about your stay at V Hotel Bencoolen and we apologise that we did not meet your expectations on this stay. We will surely look into our process to ensure that our guest's needs are met and how we can improve on ourselves.We hope to welcome you back again in the near future.

6/10 Okay

Toshiyuki

Business traveller
Liked: Cleanliness, staff & service
Stayed 2 nights in Sep 2023
Response from Philomena on 20 Sept,2023
Dear Toshiyuki,V Hotel Bencoolen thanks you for your neutral rating.We hope to welcome you back again in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Centrally located
I was on a short trip to watch a show and the hotel was centrally located to almost everything. Very safe place & very clean. The staff were nice and helpful with queries. Bus stop and train station is just few steps from the hotel.
Stayed 2 nights in Sep 2023
Response from Philomena on 20 Sept,2023
Dear Sir/Mdm,Thank you for choosing V Hotel Bencoolen as your preferred choice of accommodation.We are delighted to know that you found our hotel's location excellent and that you enjoyed your stay with us. It is always a nice feeling to know that our guests are happy with their stay. My team and I thank you for your compliments.We look forward to your continued patronage and support.

8/10 Good

Thomas

Travelled with partner
Liked: Cleanliness, staff & service
The hotel is very conveniently located; close to 2 MRT stations and other public transport. The people working there were very helpful and offer their services cheerfully. Worth a return visit.
Stayed 4 nights in Sep 2023
Response from Philomena on 20 Sept,2023
Dear Thomas,We are delighted to know that you had an enjoyable stay with us and to find the location strategic as well as the staffs friendly. Your encouragement goes a long way in inspiring our team to keep doing our best.Thank you for choosing V Hotel Bencoolen as your preferred choice of accommodation and we look forward to your next visit again in the near future.

4/10 Poor

Peter, Singapore

Liked: Cleanliness
Disliked: Staff & service
Stayed 2 nights in Aug 2023
Response from Philomena on 2 Sept,2023
Dear Peter,V Hotel Bencoolen thanks you for your time taken to rate on your recent stay here with us.We hope to be given the opportunity to welcome you back again in the near future.

8/10 Good

Huynh

Stayed 3 nights in Aug 2023
Response from Philomena on 20 Sept,2023
Dear Huynh,V Hotel Bencoolen thanks you for your rating.We look forward to welcoming you back again.

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Aug 2023
Response from Philomena on 13 Aug,2023
V Hotel Bencoolen thanks you for your perfect rating.We look forward to extending our warm welcomes to you again in the near future.

10/10 Excellent

Kenneth

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2023
Response from Philomena on 28 Jul,2023
V Hotel Bencoolen appreciates your positive rating about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great, conveniently located beside MRT
The hotel is conveniently located right beside the Bencoolen DT MRT Line, Bencoolen area is very nice. Room is small but up to the standards if you are just looking for a place to stay, sleep and rest. Will stay again when I am back in Singapore
Stayed 2 nights in Jun 2023
Response from Leon on 22 Jun,2023
Thank you for taking the time to provide your valuable feedback. We want you to know that we value your comments and will work towards improving our service standards.

10/10 Excellent

FREDDIE

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
great very clean hotel close to mrt downtown blue line. commute is easy breezy!! will come back again.
Stayed 3 nights in Jun 2023
Response from Philomena on 14 Jun,2023
We appreciate your positive feedback about our hotel. We do take pride in catering to our guests' needs the best way we can. When you're traveling to our area again soon, do not hesitate to stay with us.

10/10 Excellent

Peter

Stayed 1 night in Jun 2023
Response from Leon on 10 Jun,2023
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Zelko

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Small bed. Small room.
Stayed 4 nights in Jun 2023
Response from Leon on 6 Jun,2023
Thank you for taking the time to provide your valuable feedback. We want you to know that we value your comments and will work towards improving our service standards.

10/10 Excellent

Maria

Stayed 3 nights in Jun 2023
Response from Leon on 30 Jun,2023
Thank you very much for placing your review regarding your stay with us. We are pleased to read that you were satisfied with your recent stay and that everything suited you perfectly.

8/10 Good

Radhima

Travelled with partner
Liked: Staff & service
Property in a very good location, walkable, next to mrt. Hotel overpriced. Room way 2 small. The rooms cannot accomodate 2 ppl. We couldn’t open our 2nd suitcase. The only thing we didnt like was the size of the room.
Stayed 2 nights in May 2023
Response from Leon on 29 May,2023
We are sorry that you had found the room size small to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.

8/10 Good

Andrew

Stayed 3 nights in May 2023
Response from Leon on 22 Jun,2023
Thank you for choosing VBencoolen as your choice of stay. See you soon!

10/10 Excellent

Jeffrey

Liked: Cleanliness, staff & service, property conditions & facilities
The property had everything that I needed and expected,thank you.
Stayed 13 nights in May 2023
Response from Philomena on 23 May,2023
V Hotel Bencoolen thanks you for your rating and review.We look to welcoming you back again in the near future.

10/10 Excellent

Lalith

Liked: Cleanliness, staff & service
Stayed 3 nights in May 2023
Response from Philomena on 21 May,2023
V Hotel Bencoolen thanks you for your rating.We look to welcoming you back again in the near future.

6/10 Okay

Graham

Liked: Cleanliness
Staff adjusted air con everyday after being set to what i like. Breakfast facilities are next door and often ran out of item or cold. Could provide map of area on arrival. Rooms small but adequate. Rooms are kept clean.
Stayed 5 nights in May 2023
Response from Philomena on 20 May,2023
Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted.We appreciate your honest feedback and hope to have another opportunity to regain your trust again.

8/10 Good

Robert

Stayed 4 nights in May 2023
Response from Leon on 10 Jun,2023
Thank you for taking the time to provide your valuable feedback. We want you to know that we value your comments and will work towards improving our service standards.

8/10 Good

Munira binti Ahmad Mustaffa

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The room I got was a little too small for my liking, and it was almost impossible to use the desk because it's too small and narrow to accommodate the room. Nevertheless, the staff were pleasant. Room was cleaned daily. It's also a good area - very convenient especially since the hotel is right on top of the Bencoolen MRT station. Easy to find meals around the place - plenty of dining options to choose from. One suggestion: it would be good if the reception places a notice in the area that could inform guests where would be best to send their rideshare service to wait for them as theyr'e not allowed in front of the hotel.
Response from Leon on 11 May,2023
We are sorry that you had found the room size small to your expectations. We would like to extend our utmost sincere apology for the frustration that this has caused as we believe in creating a positive and memorable hotel experience for all our guests.

10/10 Excellent

Yajie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Fantastic experience. The hotel is located in a great area, with a train station, plenty of shops, restaurants, and attractions nearby. The staff were all very friendly and accommodating. The room itself was clean and well-appointed.
Stayed 7 nights in Apr 2023
Response from Leon on 11 May,2023
Dear Yajie, what a wonderful review, we truly appreciate your business and your trust in us. We are very happy to hear that our staff and services met your needs and expectations. We look forward to welcoming you back to the hotel in the near future.

10/10 Excellent

Mei Ying

Liked: Cleanliness, staff & service, property conditions & facilities
Location is great, right beside Bencoolen MRT (blue line), and very short walk to Bras Basah MRT (orange line) and Dhoby Ghaut MRT (red line). There’s a bus stop just right ahead. The room is small, but good enough for 1 person to do solo stay. The mattress is very comfortable and the toilet is clean. Staff is very friendly and helpful too. I will definitely stay here again. And this hotel is around the cheapest for a 4-star hotel. Definitely will recommend. If you want a clean, convenient no-frills stay this is for you.
Stayed 2 nights in Apr 2023
Response from Philomena on 6 May,2023
Dear Mei Ying,V Hotel Bencoolen is glad to hear that you enjoyed your stay with us and that you would recommend us to a friend. We hope to welcome you back to the hotel in the near future.

8/10 Good

Marlon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Hotel locates in a convenience area where public transport are available and near shopping. The room is quiet small, and I guess this what you pay for. I lost my night teeth guard, and I believe the room cleaner threw it away. Anyway, they replied to me on the same day, and at least they did followup.
Response from Philomena on 6 May,2023
Dear Marlon,Thank you for taking the time to provide your valuable feedback. We appreciate you sharing your accommodation experience with us and we regret for the inconvenience caused. We have shared your comments with our team, who will look into the above-mentioned areas which you have highlighted. We hope to be given the opportunity to be of service to you again in the near future.

10/10 Excellent

Mohammad, Houston

Travelled with group
Liked: Cleanliness, staff & service, amenities
I find it at a good location
Stayed 1 night in Apr 2023
Response from Philomena on 6 May,2023
Dear Mohammad,Thank you for your review and for choosing V Hotel Bencoolen as your preferred choice of accommodation. We are happy that you enjoyed your stay and we're looking forward to having you again as a guest in our hotel.

10/10 Excellent

Mohammad, Houston

Stayed 5 nights in Apr 2023
Response from Philomena on 23 May,2023
V Hotel Bencoolen thanks you for your rating.We look to welcoming you back again in the near future.