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Booked a 2nd floor room. They gave me a 1st floor. Desk attendant said 2nd floor was the bottom floor. ???!!!! Hotel had 4 cars on my side and she said No 2nd floor rooms available.
Not helpful and would not fix their error and wouldnt compensate me. Trim falling off around door, bathroom door comoletely bent and top portion of hallow door would not fit/close. Cold air poured in through windowsills and outside door frame. Not a 8.2 rating Expedia. Sorry.
Ruth
Response from Tim on 22 Jan,2024
We are sorry to hear your experience didn’t live up to expectations. Please contact our front desk to address any further issues with the manager.
Older property but check in fast. Clean room. Comfortable bed. Breakfast was good for a continental free breakfast. I would stay again !
Valerie
Stayed 1 night in Sep 2023
Response from Tim on 18 Sept,2023
Thank you for your feedback!
6/10 Okay
Christina
Travelled with family
11 Sept,2023
Need more cameras outside to show full view of the all parking areas. Had property stolen out of our boat during our stay.
Christina
Stayed 2 nights in Sep 2023
Response from Tim on 12 Sept,2023
We are sorry to hear your expectations weren't met. Please contact us at our front desk to solve these issues.
4/10 Poor
Kristie
5 Sept,2023
Kristie
Stayed 1 night in Sep 2023
Response from Tim on 28 Sept,2023
We are sorry to hear that your experience wasn't satisfactory. Please contact us at your earliest convenience to help further.
8/10 Good
Thomas
30 Aug,2023
Liked: Cleanliness, staff & service
Disliked: Amenities
Temperature settings in room are unclear how to work
Mattresses, towel need replacing
After getting there we had dinner and then returned to find out the guest laundry closes at 8pm just as i walked in
The laundry is also advertised as a public laundry
Thomas
Stayed 2 nights in Aug 2023
Response from Tim on 30 Aug,2023
Thank you for the feedback!
6/10 Okay
Rodney
Business traveller
26 Aug,2023
Clean and adequate
Our one night stay in Soldotna Alaska was easy enough, the staff were all friendly and gave prompt service.
Rodney
Stayed 1 night in Aug 2023
Response from Tim on 28 Aug,2023
We apologize that your stay didn't live up to expectations. Please contact us at your earliest convenience to solve any issues.
Property provided bare minimum necessities. Way overpriced and the poorest hotel of our entire 3 week trip. Did not give any service to room over our 3 day stay. Didn’t even bring new towels. Did provide a breakfast that was mediocre depending on which attendant you got that morning. Stay somewhere else if can find better.
James
Stayed 3 nights in Jul 2023
Response from Tim on 30 Jul,2023
We are sorry to hear that you didn't have a great experience. Please contact us at your earliest convenience to further discuss.
Close to recreation. Very clean & well maintained. Both fridge and microwave in room. Sorry was out of milk at breakfast & sausages undercooked. Probably a rare event. I’d stay there again.
The stay was great other than the showers were only warm. The water never got hot which was disappointing after being out in the rain all day.
Ron
Stayed 1 night in Jul 2023
Response from Tim on 17 Jul,2023
We appreciate your kind feedback!
2/10 Terrible
Kernell
15 Jul,2023
Kernell
Stayed 1 night in Jul 2023
Response from Tim on 9 Aug,2023
We are sorry to hear your experience didn't live up to expectations. Please contact as soon as you can to resolve any issues.
10/10 Excellent
Dwight
1 Jul,2023
Nice place
Dwight
Stayed 1 night in Jun 2023
Response from Tim on 3 Jul,2023
Thank you for your feedback!
10/10 Excellent
Alvin
28 Jun,2023
Alvin
Stayed 1 night in Jun 2023
Response from Tim on 29 Jun,2023
Thank you for your kind review!
8/10 Good
Linda
Travelled with family
27 Jun,2023
Liked: Cleanliness, staff & service
The manager was very helpful and friendly. The room and outside of building were rundown.
Linda
Stayed 1 night in Jun 2023
Response from Tim on 28 Jun,2023
We appreciate your feedback!
10/10 Excellent
Werner
21 Jun,2023
Werner
Stayed 1 night in Jun 2023
Response from Tim on 26 Jun,2023
Thank you for your feedback!
6/10 Okay
Jeanne, Wasilla
Business traveller
19 Jun,2023
Liked: Cleanliness
I have stayed here many times. I was disappointed in the cleanliness of the room this time especially, the remote was visibly sticky, items were still in the freezer/fridge, crumbs in the drawers, and rings on the bedside table.
Jeanne
Stayed 2 nights in Jun 2023
Response from Tim on 19 Jun,2023
We are sorry to hear your experience wasn't satisfactory. We look forward improving on your next stay.
8/10 Good
Sara
16 Jun,2023
Sara
Stayed 1 night in Jun 2023
Response from Tim on 19 Jun,2023
We appreciate your feedback!
2/10 Terrible
Nicole
3 Jun,2023
Nicole
Stayed 1 night in May 2023
Response from Tim on 26 Jun,2023
Thank you for your feedback, please let us know what we can do to make your experience better next time!
10/10 Excellent
ALEXANDER
19 May,2023
ALEXANDER
Stayed 1 night in May 2023
Response from Tim on 22 May,2023
Thank you so much for your kind feedback! We hope to see you back again soon!
To start the people were nice but I couldin the behind the front desk is an addict there is multiple traffic coming to and from around laundry area clearly indicating drug trafficking completely unsafe the second night of my stay there was no heat from like 9:00 to 6:00 in the morning but they were very rude when I stated it t they also have not went to issue my deposit back even though we have made sure that the room was fine because they were mad
Joshua
Stayed 2 nights in Feb 2023
Response from Tim on 27 Feb,2023
We are sorry to hear that you had a negative experience. Please let us know if there is anything we can do to earn back your business.
This was a great place to stay in Soldotna! My wife and I were down there on business and found the staff very friendly, the room clean and ready when we arrived, and the breakfast very nice!