10/10 Excellent
kathryn
12 Dec,2023
Liked: Cleanliness, property conditions & facilities, room comfort
Parking can be a big problem
Lovely hotel. Suite was huge as was bathroom. Bed was comfortable. Relaxing bar offered a free welcome drink. The problem was that we booked parking for a car of unknown size as we were renting it the day before. They left it out on the street not in a parking spot which they said was ok as it was Sunday. They promised to park it the next day but it was still there Monday morning. They refused to park it as it had turned out that the car was bigger than they anticipated. They did not reach out to us to tell us they were not parking it. They would have let us get a ticket even though was in their possession and they had the keys. If you want to book parking, tell them it is a larger car when you book the room. Btw it was a bmw 350, not some giant truck. They offered nothing for our inconvenience and no apology for leaving the car on the street in what was obviously not a parking spot. We asked for our keys and took the car to a garage a 15 minute walk away (closest one). This left us with a bad feeling about the hotel which should not have happened.
kathryn
Stayed 2 nights in Dec 2023