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Shangri-La Surabaya
5.0 star property

Family-friendly hotel with 5 restaurants and full-service spa

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your current months are April, 2024 and May, 2024.
April 2024
May 2024

Shangri-La Surabaya

Photo gallery for Shangri-La Surabaya

Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Outdoor pool, open 6:00 AM to 8:00 PM, free pool cabanas, pool umbrellas
Hypo-allergenic bedding, in-room safe, desk, blackout curtains
Bar (on property)
5 restaurants, breakfast served

Overview of Shangri-La Surabaya

Reviews
8.8

Excellent

Popular amenities

  • Spa
  • Hot tub
  • Breakfast available
  • Pool
  • Parking included
  • Parking available

Check out the area

JL. May. Jend. Sungkono 120, Surabaya, East Java, 60256
  • Popular LocationLounge & Bar Shangri-La Hotel1 min walk
  • Popular LocationShang Palace1 min walk
  • Popular LocationJamoo Restaurant2 min walk
  • Popular LocationDesperados Bar & Restaurant2 min walk
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Room options

Horizon Club Executive 1 King

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room - Playful Staycation

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bidet
  • Sleeps 3
  • 1 King Bed

Executive Suite

cleanliness

Highlights

Separate dining area
Separate sitting area
Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
  • 84 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Deluxe Room, 2 Single Beds

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 2 Single Beds

Deluxe Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Private bathroom
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Executive Room, 1 King Bed

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Smart TV
Hypo-allergenic bedding
Blackout curtains
Bathrobes
  • 49 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Horizon Club Deluxe 1 King

cleanliness

Highlights

Soundproofed
Air conditioning
Connecting rooms available
Fridge
Free minibar items
Smart TV
Hypo-allergenic bedding
Blackout curtains
  • 35 sq m
  • City view
  • Sleeps 3
  • 1 King Bed

Similar properties

About the area

Surabaya

Located in Surabaya, Shangri-La Surabaya is in the business district and near a metro station. The area's natural beauty can be seen at Taman Bungkul and Korea Park, while House of Sampoerna and Mpu Tantular Museum are cultural highlights. Travelling with kids? Consider Surabaya Zoo, or check out an event or a game at Lapangan Thor Stadium. Spend some time exploring the area's activities, including golfing.

What's nearby

  • Ciputra World Mall - 8 min walk
  • Surabaya Zoo - 2 min drive
  • Surabaya Plaza Shopping Mall - 6 min drive
  • Tunjungan Plaza - 7 min drive
  • Pakuwon Mall - 8 min drive

Getting around

  • Margorejo Station - 5 min drive
  • Surabaya Pasar Turi Station - 17 min drive
  • Surabaya (SUB-Juanda) - 36 min drive

Restaurants

  • Rumah Makan Ramayana - 7 min walk
  • Ah Yat Abalone - 10 min walk
  • Tahu Campur Lamongan Pak Sadak - 6 min walk
  • Baik Su Korean Restaurant - 6 min walk
  • The Cafe - 10 min walk

About this property

Shangri-La Surabaya

Family-friendly hotel in the business district
Consider a stay at Shangri-La Surabaya and take advantage of a nightclub, a poolside bar and a terrace. Treat yourself to a body wrap, a body scrub or a massage at the on-site spa. Be sure to enjoy a meal at any of the 5 on-site restaurants. Yoga classes are offered at the health club; the property also has a coffee shop/cafe, a garden and a playground. Stay connected with free in-room WiFi, and guests can find other amenities, such as a hair salon and dry cleaning/laundry services.
You'll also enjoy the following perks during your stay:
  • An outdoor pool and a children's pool, with a waterslide, free cabanas and sunloungers
  • Free self-parking, plus valet parking (surcharge)
  • Limo/town car service, buffet breakfast (surcharge) and a free local area shuttle
  • 3 outdoor tennis courts, an electric car charging station and express check-out
Room features
All 368 rooms feature comforts such as 24-hour room service and air conditioning, as well as perks such as late-night room service and free WiFi.
Extra amenities include:
  • Recycling, LED light bulbs and eco-friendly cleaning products
  • Bathrooms with eco-friendly toiletries and bidets
  • 49-inch Smart TVs with premium channels
  • Fridges, free tea bags/instant coffee and electric kettles

Languages

English, Indonesian

Property amenities

Internet

  • Available in all rooms: Free WiFi and wired internet
  • Available in some public areas: Free WiFi

Parking and transport

  • Electric car charging station on site
  • Free area shuttle
  • Area shuttle
  • Limo/town car service
  • Free self parking on site
  • Valet parking on site (USD 5 per day)
  • Limited on-site parking
  • Wheelchair-accessible parking available

Food and drink

  • Buffet breakfast breakfast available for a fee 6:00 AM–10:00 AM on weekdays and 6:00 AM–10:30 AM on weekends; USD 24.63 per person
  • 5 restaurants
  • A bar/lounge
  • A coffee shop/cafe
  • A poolside bar
  • Coffee and tea in common areas
  • Snack bar/deli

Restaurants on site

  • Desperados Bar & Grill
  • JAMOO
  • Nishimura
  • Sapore Osteria
  • Shang Palace

Things to do

  • 3 outdoor tennis courts
  • Children's pool
  • Free children's club
  • Full-service spa
  • Health club
  • Nightclub
  • Outdoor pool
  • Playground
  • Sauna
  • Spa tub
  • Steam room
  • Tennis lessons
  • Waterslide
  • Yoga classes

Family friendly

  • Children's games
  • Children's pool
  • Free area shuttle
  • Free children's club
  • In-room refrigerator
  • Laundry facilities
  • Lifeguards on site
  • Outdoor pool
  • Playground
  • Snack bar/deli
  • Soundproofed rooms
  • Waterslide

Conveniences

  • 24-hour front desk
  • ATM
  • Gift shop/newsstand
  • Hair salon
  • Laundry facilities
  • Luggage storage
  • Safe at front desk
  • Water dispenser

Guest services

  • Change of bedsheets on request
  • Change of towels on request
  • Concierge services
  • Daily housekeeping
  • Dry cleaning/laundry service
  • Multilingual staff
  • Porter/bellhop
  • Tour and ticket assistance
  • Turndown service
  • Wedding services

Business services

  • 14 meeting rooms
  • Business centre
  • Conference centre (17,255 square foot of space)

Outdoors

  • Free pool cabanas
  • Garden
  • Picnic area
  • Pool loungers
  • Pool umbrellas
  • Terrace
  • Vegetable garden

Full-service spa

  • 6 treatment rooms
  • Aromatherapy
  • Body scrubs
  • Body wraps
  • Couples treatment rooms
  • Facials
  • Hot stone massages
  • In-room massages
  • Manicures/pedicures
  • Reflexology
  • Sauna
  • Spa open daily
  • Spa tub
  • Steam room
  • Swedish massages

Accessibility

  • If you have requests for specific accessibility needs, please contact the property using the information on the reservation confirmation received after booking.
  • Handrails in stairways
  • In-room accessibility
  • Lift
  • Visual alarms in hallways
  • Well-lit path to entrance
  • Wheelchair accessible (may have limitations)
  • Wheelchair-accessible business centre
  • Wheelchair-accessible concierge desk
  • Wheelchair-accessible gym
  • Wheelchair-accessible lounge
  • Wheelchair-accessible parking
  • Wheelchair-accessible path of travel
  • Wheelchair-accessible path to lift
  • Wheelchair-accessible pool
  • Wheelchair-accessible public washroom
  • Wheelchair-accessible registration desk
  • Wheelchair-accessible restaurant
  • Wheelchair-accessible spa
  • Wheelchair-width doorways
  • Wheelchairs on site

More

  • 17 floors
  • At least 80% lighting from LEDs
  • At least 80% of food locally-sourced
  • At least 80% organic food
  • Ballroom
  • Banquet hall
  • Biodegradable coffee stirrers available
  • Biodegradable drinking straws available
  • Built in 1995
  • Comprehensive food waste policy
  • Comprehensive recycling policy
  • Designated smoking areas
  • Double-glazed windows
  • Humane treatment of captive wild animals
  • Lifeguards
  • Local culture and ecosystem education
  • No plastic coffee stirrers
  • No plastic drinking straws
  • No plastic soft drink bottles
  • No plastic water bottles
  • Reusable cups
  • Reusable tableware
  • Vegan dining options
  • Vegetarian breakfast available
  • Vegetarian dining options

Room amenities

Bedroom

  • Bedsheets provided
  • Blackout drapes
  • Hypo-allergenic bedding

Bathroom

  • Bidet
  • Dressing gowns
  • Free toiletries
  • Hair dryer
  • Private bathroom
  • Shampoo
  • Slippers
  • Soap
  • Toilet paper
  • Toothbrush and toothpaste
  • Towels

Entertainment

  • 49-inch Smart TV with premium cable channels

Food and drink

  • 24-hour room service
  • Electric kettle
  • Free bottled water
  • Refrigerator
  • Restaurant dining guides
  • Tea bags/instant coffee

More

  • Air conditioning
  • Connecting rooms available
  • Desk
  • Eco-friendly cleaning products available
  • Eco-friendly toiletries
  • Energy-saving switches in guestrooms
  • Iron/ironing board
  • LED lighting
  • Phone
  • Recycling
  • Safe
  • Soundproofed rooms
  • Water-efficient showers

Policies

Check-in

Check-in start time: 2:00 PM; check-in end time: midnight
Early check-in subject to availability
Contactless check-in and check-out are available
Express check-in available
Minimum check-in age - 17

Check-out

Check-out before noon
Contactless check-out
Late check-out subject to availability
Express check-out available

Special check-in instructions

The check-in location differs from the property location; to check in, go to Horizon Lounge for Horizon Guests
Front desk staff will greet guests on arrival
Guests who book breakfast-inclusive rate plans will receive breakfast for guests age 12 and older.

Access methods

Staffed front desk

Pets

No pets or service animals allowed

Children and extra beds

Children are welcome
Rollaway/extra beds are available for USD 450000.0 per night.
Cots (infant beds) are not available

Payment types at the property

Important information

Optional extras

  • Fee for buffet breakfast: from approximately USD 24.63 per person
  • Valet parking fee: USD 5 per day
  • Rollaway bed fee: USD 450000.0 per night

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

You need to know

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards and cash
Cashless transactions are available
Safety features at this property include a carbon monoxide detector, a smoke detector, a security system and window guards
This property affirms that it follows the cleaning and disinfection practices of Shangri-La Cares (Shangri-La)
Please note that cultural norms and guest policies may differ by country and by property; the policies listed are provided by the property
The listed child breakfast fee applies to guests age 11 and younger.

We should mention

Pool access available from 6:00 AM to 8:00 PM
Only registered guests are allowed in the guestrooms
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation
No pets and no service animals are allowed at this property

Property is also known as

Hotel Shangri-la Surabaya
Shangri-la Hotel Surabaya
Shangri-la Surabaya
Shangri-la Surabaya Hotel
Surabaya Shangri-la
Surabaya Shangri-la Hotel
Shangri La Surabaya
Shangri-La Hotel Surabaya Java
Surabaya Shangri La
Shangri-La Surabaya Hotel
Shangri la Hotel Surabaya
Shangri-La Surabaya Surabaya
Shangri-La Surabaya Hotel Surabaya

Frequently asked questions

Does Shangri-La Surabaya have a pool?

Yes, this property has an outdoor pool and a children's pool. Pool access is from 6:00 AM to 8:00 PM.

How much does it cost to stay at Shangri-La Surabaya?

As of 28 Mar,2024, prices found for a 1-night stay for 2 adults at Shangri-La Surabaya on 5 Apr,2024 start from S$97.19, including taxes and fees. This price is based on the lowest nightly price found in the last 24 hours for stays in the next 30 days. Prices are subject to change. Choose your dates for more accurate prices.

Is Shangri-La Surabaya pet-friendly?

No, pets are not allowed at this property.

How much is parking at Shangri-La Surabaya?

Self-parking is free at this property.

What time is check-in at Shangri-La Surabaya?

Check-in start time: 2:00 PM; check-in end time: midnight.

What time is check-out at Shangri-La Surabaya?

Checkout is at noon.

Where is Shangri-La Surabaya located?

This family-friendly Surabaya hotel is located in the business district, within 1 mi (2 km) of Ciputra World Mall and Al-Akbar Mosque. Surabaya Zoo and Surabaya Town Square are also within 2 miles (3 km).

Shangri-La Surabaya Reviews

Reviews

8.8

Excellent

Rating 10 - Excellent. 105 out of 202 reviews" "
Rating 8 - Good. 73 out of 202 reviews" "
Rating 6 - Okay. 17 out of 202 reviews" "
Rating 4 - Poor. 5 out of 202 reviews" "
Rating 2 - Terrible. 2 out of 202 reviews" "

9.0/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Richard

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very welcoming hotel. Clean, spacious and wonderful staff. Food is good with plenty if choice for everyone. The gym is a bit dated but has enough equipment. Calm atmosphere all around.
Stayed 1 night in Mar 2024

10/10 Excellent

Nickol

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff are excellent, the property is beautiful, the pool is very nice and there are 4 places to eat inside the hotel. The breakfast buffet is very nice with a wide variety of options. I would stay here again.
Stayed 2 nights in Nov 2023

8/10 Good

Norman, Rhodes

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff are fabulous, hotel is aging a bit But overall it’s good ambiance and value for Surabaya
Stayed 1 night in Sep 2023

10/10 Excellent

Heesung

Stayed 2 nights in Jun 2023

10/10 Excellent

Jinhao

Stayed 4 nights in Apr 2023

8/10 Good

Ramasamy

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2022

6/10 Okay

Rohit

Stayed 3 nights in Sep 2022

10/10 Excellent

Elaine

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2022

8/10 Good

Terry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
전체적으로 환경은 좋았습니다. 에어컨 온도조절이 중앙집중식이어서 그런지 힘들어 취침시 추웠습니다.
Stayed 2 nights in Jun 2022

10/10 Excellent

Heesung

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2022