3 restaurants, breakfast, lunch, dinner served; international cuisine

Reviews of Pan Pacific Suzhou

4.5 out of 5
Pan Pacific Suzhou
259 Xin Shi Road, GuSou District, Suzhou, Jiangsu

Reviews

8.8

Excellent

Rating 10 - Excellent. 178 out of 321 reviews" "
Rating 8 - Good. 95 out of 321 reviews" "
Rating 6 - Okay. 34 out of 321 reviews" "
Rating 4 - Poor. 13 out of 321 reviews" "
Rating 2 - Terrible. 1 out of 321 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

9.2/10

Amenities

8.6/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

10/10 Excellent

Wei

Liked: Cleanliness, staff & service, property conditions & facilities
The breakfast is super!
Stayed 2 nights in Mar 2024
Response from Hotel Management on 23 Mar,2024
Thank you for staying with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here, wish to see you soon.

10/10 Excellent

Gennie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful architecture and delicious breakfast buffet
Stayed 2 nights in Feb 2024
Response from Hotel Management on 23 Mar,2024
Dear Guest:Thank you for choosing Pan Pacific Suzhou, we are a garden hotel combining Chinese classical architecture and elegant Su-style gardens. It is one of the few existing water-land gates-Pan’men in China, which is close to the back garden of our hotel, and you can visit for free with your room key. Here, you can appreciate the charm of Suzhou gardens and enjoy the tranquility and elegance without leaving the hotel. Looking forward to exploring the beauty of Wu Palace with you next time!

10/10 Excellent

Grace

Travelled with family
Liked: Cleanliness, amenities
Stayed 2 nights in Jan 2024
Response from Louis on 6 Feb,2024
Dear Grace, Thank you for staying with us and for taking your time to share your experience with other travelers. We were pleased to hear that you enjoyed your stay with us. We look forward to welcoming you back to Suzhou and stay with us in your next trip. Best regards

6/10 Okay

Lan

The rooms we had were noisy and mine had an old carpet smell. This hotel is due for a renovation and upgrades.
Stayed 15 nights in Nov 2023
Response from Louis on 8 Dec,2023
Dear Lan,Thank you for your feedback, and so sorry for the unpleasant experience this stay, hotel was opened in 1998, and renovated for few times, however some facilities may not been replaced to the newest one, do apologize for the inconvenient you have had. Wish all the best!

8/10 Good

Rong, Portland

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful landscaped SuZhou style garden, very relaxing, staff was friendly and accommodating. The only negative we encountered was poor air conditioning performance. Not cooling the room at all.
Stayed 2 nights in Nov 2023
Response from Louis on 8 Dec,2023
Dear Rong,Thanks for your kind feedback, and really appreciated that you are satisfied with our hotel! Sorry for the inconvenience the AC caused, we will make sure it be improved. Looking forward to staying with us again!

10/10 Excellent

Zi Yi

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The front porter was extremely friendly
Stayed 1 night in Oct 2023
Response from Hotel Management on 23 Oct,2023
Dear Zi Yi,Thank you for your kind review of PanPacific Suzhou, and thank you for your praise to our staff, we looking forward to your next visit to us!

10/10 Excellent

Jun Yi

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very historical and pretty hotel. Impressive service too!
Stayed 3 nights in Sep 2023
Response from Hotel Management on 23 Sept,2023
Thank you for stay with us and for taking your time to share your experience with other travelers. We're really glad to know that you had a great time here and were satisfied with our hotel and service, which is the key motivation for our staff to deliver consistent excellent service to guests. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

10/10 Excellent

Jason

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Hotel Management on 23 Sept,2023
Dear Jason, Thank you for staying with us and for taking your time to share your experience with other travelers. Thank you for your feedback. We look forward to welcoming you back to Suzhou and stay with us in your next trip.

8/10 Good

fatiha

Liked: Cleanliness
The hotel is beautiful and unique . Far from the downtown. No room service and very limited foreign langage speakers among the staff.
Stayed 2 nights in Jun 2023
Response from Louis on 9 Jul,2023
Dear Fatiha,Thank you for your feedback and sorry for the uncomplete service we provided, we will keep improving in the future. Wish to see you again in the future.

8/10 Good

Nic, Singapore

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room I got was a bit old and need some refurbishment. But the building itself is gorgeous. Value for money.
Stayed 1 night in Sep 2019
Response from Marcom on 26 Sept,2019
Thank you for sharing your stay with us on Expedia. At Pan Pacific Suzhou, we know that how our guestrooms look is very important. Our focus on a great guest experience and reviews like yours have led us to improve our guestrooms conditions continousely. We hope that the next time your travels bring you to us you’ll stay with us and tell us what you think about your experience. We hope you’ll be the one to enjoy our improvements. Thank you!

6/10 Okay

MGF, New York, NY

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Beautiful decor; lovely garden; fun architecture, though hotel is laid out like a maze and walking distances rooms can be vast. Pools (in-door and out) are very nice. Hotel needs maintenance. Carpets dirty and worn. Furniture in room worn. Windows dirty. Staff very warm and super helpful. Eric, at Concierge desk, was particularly good. Special access to Pan Men Garden a big plus.
Stayed 2 nights in Sep 2019
Response from Marcom on 26 Sept,2019
Thank you for your review of your experience with your guest room. We’ve reviewed your feedback with our hotel team and are now actively taking steps to freshen our guestrooms. We appreciate your time in reviewing our hotel and look forward to seeing you during your next visit to Suzhou China.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I really liked the service, quality, pace, integrity, rapport and atmosphere.
Stayed 2 nights in Aug 2019
Response from MARCOM on 2 Sept,2019
Thank you for giving us a perfect rating and for recommending our hotel to other travelers. I'm sure our entire hotel staff enjoyed catering to your needs as much as you enjoyed your stay. Take care!

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful property, and convenient access to the Panmen Gardens. Quite a number of the staff can speak English, some can read English, all were helpful. Only complain is the front lobby was undergoing renovations, so space to move inside the front lobby was limited. Front lobby is on the third level, so if you did not encounter a staff upon arrival, you may get lost.My friend who arrived later got lost trying to find the lobby for the first time. He did not encounter the staff at level 1 when he arrived.
Stayed 1 night in Jun 2019
Response from Vera on 4 Jul,2019
Thank you for your positive comments and I am pleased that you had a good stay overall.However, I apologize for the inconveniences caused by the undergoing renovations in the front lobby during your stay. Your concern has also been passed on to our staff. Despite this, we hope to be able to welcome you back on a return visit to Suzhou.

8/10 Good

Verified traveller

Stayed 2 nights in Jun 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The building is fascinating and the direct access to the gardens at Pan Men Gate is a wonderful amenity. The concierges were very helpful too. The #2 bus, which takes one to many of the tourist sites, stops just outside the door and runs reasonably frequently during the day and evening. We used it constantly. Do not have the Dim Sum lunch in the hotel's Chinese restaurant. It was overpriced and not very good. Also, the waiter offered us a pot of "new tea," which was wildly overpriced . We spent more on that one meal than we spent on all of the other four delicious meals we ate during the rest of our visit to Suzhou.
Stayed 2 nights in Apr 2019
Response from Vera on 27 May,2019
Thank you for your positive comments and I am pleased that you had a good stay overall. However, I apologize for the inconveniences that you experienced during your stay and don't hesitate to call me to share more information and I will try my best to rectify the situation.

10/10 Excellent

Chee Kwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel with a Great Garden
Garden and service is excellent.
Stayed 1 night in May 2019
Response from Flora Yu, Marcom Manager on 20 May,2019
Thank you for choosing to stay with us. We feel really honored that you had a great stay here, and hope to see you again.

8/10 Good

nur ammal

Liked: Cleanliness, property conditions & facilities, room comfort
Lovely Stay!
It was a very nice hotel, lovely breakfast, we love the panmen garden.
Stayed 2 nights in Apr 2019
Response from Vera on 23 Apr,2019
Thank you for choosing to stay with us. We're looking forward to seeing you again!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 7 nights in Apr 2019
Response from Vera on 18 Apr,2019
Thank you for staying with us and hope to see you again.

6/10 Okay

Jill

Liked: Staff & service, room comfort
Pan Pacific
The hotel is in Avery good location, but it is tired and needs updating.
Stayed 1 night in Apr 2019
Response from Vera on 18 Apr,2019
Thank you for choosing to stay with us and your feedback has been concerned for our service improvement. Thank you again and we're looking forward to seeing you again.

10/10 Excellent

Natalie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2019
Response from Vera on 18 Apr,2019
Thank you for staying with us and looking forward to seeing you again.

10/10 Excellent

Crystal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful grounds! Loved strolling through the massive garden in the evening. The location is also quite good, and being able to enter Panmen Scenic Area for free was wonderful. We did so in the morning and were able to the area in its morning quiet before the tourist crowds came.
Stayed 2 nights in Mar 2019
Response from Vera on 18 Apr,2019
Thank you for choosing to stay with us and we're really happy that you had a great experience in Suzhou. Hope we could see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent customer service and excellent location
Stayed 1 night in Mar 2019
Response from Vera on 1 Apr,2019
Thank you for your stay with us and for taking your time to share your experience with other travelers. We're happy that you had a great experience here and looking forward to seeing you again.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Vera on 26 Mar,2019
Thank you for choosing to stay with us and we're happy that you had a pleasant experience here. Looking forward to seeing you again.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
A good hotel but not good service
The hotel is in a quite good condition, but staffs were not that nice, some of who were very indifferent. The breakfast food were about average, nothing exciting. The service staffs in dining hall were slow, and saw no smiles on their faces. Not sure if they were not treated well, or not trained well. Anyway their attitude towards guests were not warm at all.
Stayed 2 nights in Feb 2019
Response from Vera on 4 Mar,2019
Thank you for taking your time to share your feedback with us. It is an essential reference for us to know whether we deliver a great service for our valued guests. Your feedback has been forwarded to F&B department for improvement. Hope you could give us a chance to deliver a better service for you in the future. Thank you.

10/10 Excellent

Man Wey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff is very friendly and efficient. Breakfast is good and hotel facilities is excellent. Overall very satisfying
Stayed 2 nights in Feb 2019
Response from Vera on 4 Mar,2019
Thank you for choosing to stay with us and we feel really honored that you had a wonderful stay at our hotel. Hope we could see you again.

8/10 Good

KHOO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jan 2019
Response from Vera on 22 Feb,2019
Thank you for choosing to stay with us and we're looking forward to seeing you soon.

6/10 Okay

Verified traveller

Business traveller
Disliked: Amenities, property conditions & facilities
Architecture is interesting. Did not like layout as it is very confusing and a long walk to anywhere you need to go. Rooms old, worn out and dirty furniture. No adapters in rooms and plugs not suitable for the in room appliances. Food cost high in the restaurant and quality medium. Staff very slow and hard to find.
Stayed 3 nights in Feb 2019
Response from Vera on 22 Feb,2019
Thank you for choosing to stay with us. We feel really sorry that our service failed your expectation. Your feedback has been forwarded to related department for improvements and hope we could bring your better experience for your next trip here.

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We could see much of the Panmen scenic area from our window, and also took advantage of the free admission that the hotel provides.
Stayed 3 nights in Jan 2019
Response from Vera on 25 Jan,2019
Thanks for your kind comments and we're really happy that you have a great experience by staying in our hotel. Hope we could see you again!

10/10 Excellent

Karl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A Rare Beauty
The hotel itself is a stunner, sprawling rather than towering, beautifully designed, fitting Suzhou's relaxed feel, and sidled up right next to a gorgeous, historical park that your stay gets you free entry to. It's not located in the most exciting part of town, but there are some solid restaurants around, convenience stores, and a quaint little bar across the street aimed, I think, at foreign guests of the hotel (the staff was very friendly and informative; I dare you not to go in there when you see how they advertise themselves and how clearly they want international clientele). The food was none too good - my girlfriend wanted to order room service the first night and everything that came was a letdown after the quality of the hotel space had raised expectations. The dish I can speak on with most authority, the pork noodle soup, was pretty gross, all things told - limp, fatty slivers of pork, bland broth, and subpar noodles, and if nothing else I can say my girlfriend's salad was a ripoff. The breakfast buffet wasn't nearly as bad as the room service food, but it was a step down from breakfast buffets in other hotels at this level around China (I only know because my job puts me up in lots of Marriott's, Westin's, Shetraton's, etc when I'm over there with them; this was a private booking). With that said, I don't mean to discourage people from staying here, because it really is a rare beauty, and you should go out to eat anyway!
Stayed 2 nights in Nov 2018
Response from Vera on 26 Nov,2018
Thank you for your sincere comments. We feel sorry that you had an unpleasant dinning experience at our hotel. We have forwarded the feedback to the related deparment for improvement, to ensure you a better trip here.

8/10 Good

Tze, Singapore

Liked: Cleanliness, staff & service, room comfort
Beautiful architecture and gardens. This place is a museum in itself!
Stayed 1 night in Nov 2018
Response from Vera on 26 Nov,2018
Thank you for your wonderful comments and we're looking forward to seeing you soon.

10/10 Excellent

Fei, Seattle

Liked: Cleanliness, property conditions & facilities, room comfort
Hotel is next to Panmen S Garden! A amazing ancient garden! There is a door entrance from hotel. Free for hotel guests! Hotel staffs are very nice and helpful! It’s a amazing experience!
Stayed 1 night in Nov 2018
Response from Vera on 26 Nov,2018
We feel really hornored that you had a great experience in our hotel and we're looking forward to seeing you soon.

8/10 Good

Verified traveller

Liked: Room comfort
5 star look without 5 star service
At first glance, the hotel looked superb. Just like the photos online. However, it wasn't what I would call a 5 star hotel when it came to the service provided. Having stayed at Shangri La in China before, this was nowhere near as pleasant. No one came to greet us as we arrived at the hotel nor did they help us with our luggage. Despite myself making the reservation, they didn't speak to me when I checked in, instead they spoke to my partner because they spoke Mandarin. Felt very offended by this and I had no idea what was going on during the check in process. The hotel was relatively clean inside although the rooms were quite small. At best I would rate this hotel 4 star.
Stayed 2 nights in Oct 2018
Response from Vera on 30 Oct,2018
Thank you for your stay with us and for taking your time to share your experience with other travelers. We are sorry to hear that you didn't receive a warm welcome and treat you should deserve. Please rest assured we have addressed this with the team to follow up, ensuring a better experience for your next trip here.

10/10 Excellent

Mun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Haven in Suzhou
My husband and I stayed for 2 nights in the Pacific Club King room in early Sept 18. The room was spacious with comfortable bedding and bathroom. An added bonus was the afternoon high tea and access to adjacent Panmen Garden. Breakfast spread was large with a huge variety of western and Asian fares. We throughly enjoyed the generous space, scale and architecture of Pan Pacific which, together with the excellent service of its staff in general, we will be back.
Stayed 2 nights in Sep 2018
Response from Vera on 30 Oct,2018
Thank you for your stay with us and for taking your time to share your experience with other travelers. We're happy to hear that you and your husband had a great time here and looking forward to seeing you soon.

10/10 Excellent

HenryA, New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location. the park and restored ancient city is right behind the hotel. The hotel itself looks like a tourist attraction
Stayed 2 nights in Aug 2018
Response from Vera on 23 Aug,2018
Thank you for your stay with us and we're looking forward to seeing you again!

6/10 Okay

Verified traveller

Disliked: Staff & service
Gorgeous, gorgeous property, with traditional gradens, pools and pavillions, but thats about it. - rooms are quite run down, with worn out carpets, dusty surfaces, hand prints on the glass windows, yellowed bathroom fittings. - Staff are poorly trained and a bit lethargic. We had not included breakfast with the room booking, but when we decided to have breakfast at the restaurant, we told them they could add it to the room tab and we would pay upon checkout, however we were refused entry into the restaurant, until senior staff intervened. - The breakfast spread was decent, but was served a huge sigh and eye roll when I asked for an egg white omlette. - After breakfast, we were lingering for a few minutes but were told to “hurry up and be faster.” - Ordered room service that evening — hardly any chicken in the chicken pasta and only cucumbers and lettuce in the ‘grilled vegetables’ sandwich. - The staff at the reception knew very little English, and were constantly gigling about something or the other. - During lunchtime, the reception staff told us that the restaurants were closed at the time, but later we discovered there is an ‘all day dining’ restaurant on the first floor. - Also found it very strange that we had to pay a 100rmb deposit when we asked for extra drinking glasses to be sent to the room (in spite of paying a 2000rmb deposit while checking in). ... but All that said, the property really is very beautiful!
Stayed 2 nights in Aug 2018
Response from Vera on 23 Aug,2018
Thank you for your stay with us and for sharing your experience with other travelers. We were pleased to read you liked the environment of the hotel but were sorry to hear you have some issues of the hotel service. Please rest assured we have addressed this with the team to ensure you would have a better experience for your next trip here.

8/10 Good

Kim Moh

Liked: Cleanliness, room comfort
Stayed 2 nights in Jun 2018
Response from Vera on 2 Jul,2018
Thank you for your stay with us and for taking your time to share your experience with other travelers. We are looking forward to seeing you soon!

8/10 Good

christopher

Liked: Cleanliness, room comfort
Comfortable, clean, good location,
The hotel is well located, 2 blocks from metro and has acces to a beautiful garden. Rooms comfortable and clean. Hotel has slightly quirky layout of main public areas but not a problem. The bar area is very poor being on a balcony overlooking a very noisy dining area. Outside pool unusable. Hotel staff friendly and helpful but foreign language skill poor. I would certainly stay here again as it is good value and location is good. I highly recommend the local restaurant out the front and turn right at end of block.
Stayed 2 nights in May 2018
Response from Pan Pacific Suzhou on 4 Jun,2018
Thank you for your stay with us and for taking your time to share your experience with other travelers. We were pleased to read you liked the environment of the hotel, and we are sorry to hear some aspects failled your expectation. Please rest assured we have addressed this with the team to follow up, ensuring a better experience for your next trip here. :) Best regards,

8/10 Good

christopher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Comfortable and well located.
The hotel is comfortable and well located. The layout is somewhat erratic. A bit tired I public areas. Could do with a few more staff with foreign language skills. Staff were friendly and tried to help but language was a barrier. Despite this I would recommend the hotel to independent minded travellers who want convenience and comfort.
Stayed 5 nights in May 2018
Response from Vera on 30 May,2018
Thank you for your stay with us and for taking your time to share your experience with other travelers. We were pleased to read you liked our hotel and are looking forward to seeing you again!

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel, Wonderful Service
Stayed in Suzhou with my wife after a conference in Nanjing. The Pan Pacific Hotel was everything I hoped for. It is imposing, comprising a large complex adjoining a major historic garden/park. The service was exceptional -- every member of the staff was both professional and friendly, and they always delivered. There was a problem with the first room we had, and within ten minutes we were in another, better room. Many of the staff speak English. The hotel has a lot of high end facilities, and the prices are in keeping with that. We were able to secure an excellent room at an excellent rate, and were delighted to have done so. The buildings were new about 20 years ago, and in a few, mostly external, places it shows. But the rooms are well maintained, immaculate, and many have beautiful views overlooking the extensive gardens on the hotel grounds and beyond. The one consideration is that the hotel is in the south-west corner of the old city of Suzhou, and many prime sites to visit are in the north. But they are only a short taxi ride, ranging from 15 to 20 yuan, and in our opinion the quality and service of this hotel are worth that small inconvenience. And I really should reiterate that the staff are amazing.
Response from Pan Pacific Suzhou Team on 30 May,2018
Thank you for your stay with us and for taking your time to share your experience with other travelers. We feel really honoured that you were satisfied with our staff service and had a cool experience here. We are looking forward to seeing you soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Buffet
Best buffet in Suzhou, they have a pay 150rmb with WeChat special for the month,
Stayed 2 nights in Apr 2018
Response from Pan Pacific Suzhou on 28 Apr,2018
Thank you for your stay with us and for taking your time to share your experience with other travelers. We were pleased to read you liked the buffet of the hotel, and we are looking forward to seeing you again. :) Best regards,

6/10 Okay

stu, Shanghai

Liked: Cleanliness
Disliked: Room comfort
Check in
We were given a room on the 12th floor that smelled like cigarettes so we complained and got upgraded to a suite on the 15th floor only to find out that evening that the air-conditioning didn’t work and had a miserable night sleep
Stayed 1 night in Apr 2018
Response from Pan Pacific Suzhou on 23 Apr,2018
Thank you for your stay with us and for taking your time to share your experience with other travelers. We were sorry to hear you had unpleasant stay because of the room facility and the room smell. Please rest assured we have addressed this with the team to follow up, ensuring a better experience for your next trip here. :) Best regards,

10/10 Excellent

Jing

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great choice for family
Wonderful stay. My family stayed at the Pacific Club Room, which was huuuuuge. The bed was comfortable with spacious bathroom, separate shower and tub. They also have slippers for kids, so thoughtful. With Pacific Club, we also got the afternoon tea and cocktail bar at a private lounge. Though it was all self-serving, the variety of fruits, pastries and drinks/liquor far exceeded our exceptions. And the hotel was attached to a scenic spot. A great place for a quite walk after breakfast or before dinner. Yeah, the breakfast was also great. From traditional Chinese breakfast like hot and tasty wonton soup to fresh and crispy croissant, everything was delicious. Finally, the hotel staffs were very attentive and welcoming, speaking fluent English. I really wished I could stay longer at the hotel relaxing, not running around the gardens in Suzhou all day.
Stayed 1 night in Sep 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pan Pacific Suzhou

10/10 Excellent

keith

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
This is one of my favourite hotels in China. Very comfortable hotel with great location. The hotel pool is a delight for an outdoor swim on a hot day. I highly recommend an upgrade to the Pacific Club. The staff are very good, especially Sarah in the Pacific Club, whose English is very good.
Stayed 2 nights in Sep 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pan Pacific Suzhou

10/10 Excellent

Dan, Boulder Creek, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awesom
Probably the highlight of my whole trip to Suzhou. Very clean and nice staff. On awesome historic landmark!! Recommend 100%
Stayed 3 nights in Sep 2017
Response from Pan Pacific Suzhou on 29 Sept,2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pan Pacific Suzhou

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing
Stayed 1 night in Sep 2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pan Pacific Suzhou

6/10 Okay

Verified traveller

Liked: Staff & service
We stayed in the hotel for one night. It is located in the heart of the old town by a beautiful park. The hotel itself has elegant Chinese traditional design and nice staff. However the facilities are old. It's humid in Suzhou, the first floor smells moldy, especially my room which faces a parking lot.
Stayed 1 night in Jun 2017
Response from Pan Pacific Suzhou on 11 Jul,2017
Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments. Please accept our sincere apologize for any inconvenience caused. We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou

8/10 Good

JY, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful architecture and nice location
We stayed 2 nights in a junior suite at the hotel towards end Jun. Recommend the hotel for : - its beautiful architecture resembling Chinese city wall, various pagodas, peaceful gardens ... - private entrance to the tranquill Panmen Garden with old city wall, lake, tower ... - easy access via newly opened subway line 4 Nanmen station exit 1 which is 10 mins walk from hotel
Stayed 2 nights in Jun 2017
Response from Pan Pacific Suzhou on 5 Jul,2017
Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments. Please accept our sincere apologize for any inconvenience caused. We hope that you could treat this incident as an isolated one that would not reflect on our overall service standards. Hoping to have the opportunity to be at your service again so that we could EXCEED the high level of standards you expect and deserve. We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou.

8/10 Good

Tom, Laguna Niguel, CA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel but a bit removed
Very nice hotel. Outdoor pool not in order for the three days I was there. Some maintenance issues with hotel but the hotel itself is very beautiful. Location a bit removed although there is a very nice Chinese Muslim restaurant across the street. 85C cafe is an excellent bakery and coffee shop.
Response from Pan Pacific Suzhou on 22 May,2017
Dear Valued Guest, Thank you very much for staying with us and for taking the time to write down your valued comment. We have noted your comments. Please accept our sincere apologize for any inconvenience caused. We would like to assure you that we have discussed your feedback with the Heads of Department concerned to take corrective measures for overall improvement. We hope that you could treat this incident as an isolated one that would not reflect on our overall service standards. Hoping to have the opportunity to be at your service again so that we could EXCEED the high level of standards you expect and deserve. We appreciate your patronage and look forward to welcoming you back to Pan Pacific Suzhou.

10/10 Excellent

Piggy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel fits Suzhou with a big garden as "backyard"
Hotel is built in an old Chinese building style. My room was big and comfy with 2 king size beds. There was window glass roof above the bed, you could watch the moon and stars while going to sleep. The internet wifi was fast and also able to access to google and facebook. Our hotel package includes free breakfast, tea and happy hour. Free and unlimited drinks for happy hour, with variety of snacks. Attached to the hotel is Punmen garden. Although it is not the famous garden in Suzhou, it's big, and beautiful with river, trees flowers and gold fishes. it also has historical pagoda, old city gate and temple to worship a historical person. Hotel guest can enter the garden for free and unlimited times. Shopping centers and restaurants are within walking distance. Since taxi fare is quite cheap, you can ask concierge to call taxi.
Response from Pan Pacific Suzhou on 26 Apr,2017
Dear Guest, Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Sincerely, Pan Pacific Suzhou

10/10 Excellent

Mark, upstate New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice Hotel with beautiful park/garden out the back
Great hotel with friendly, helpful staff and with free admission to a beautiful park/garden with old walls and canal/moat. Nice local restaurants nearby with authentic Chinese cuisine - was able to watch them make the noodles.
Response from Pan Pacific Suzhou on 25 Mar,2017
Warm greetings from Pan Pacific Suzhou. Thank you very much for staying with us. It gives us great pleasure to know that you were pleased with our facilities and services and that your stay was an enjoyable one. We look forward to welcoming you back to your next stay at Pan Pacific Suzhou.c