Awesome hotel, very clean, and arguably one of the nicest (and largest) rooms I have ever stayed in...and I travel quite a bit. The hotel lobby is not so impressive, but this isn't some posh hotel in downtown Shanghai, so it was fine. Many restaurants inside hotel, and western food is available at the Windsor Cafe on floor 2 if that is what you prefer. Free breakfast came with my room package and was well worth the nominal upcharge. The only downside, is it is a bit far to walk to outside shopping and restaurants. The staff is super helpful and kind and they spoke enough English for me to get by without problem. I will stay here next time I visit Kunshan.