View from room

Reviews of Sydney Harbour Hotel

4 out of 5
Sydney Harbour Hotel
55 George Street, The Rocks, NSW

Reviews

8.4

Very good

Rating 10 - Excellent. 473 out of 1016 reviews" "
Rating 8 - Good. 321 out of 1016 reviews" "
Rating 6 - Okay. 129 out of 1016 reviews" "
Rating 4 - Poor. 75 out of 1016 reviews" "
Rating 2 - Terrible. 18 out of 1016 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

7.8/10

Amenities

7.6/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

10/10 Excellent

Laura

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic location. Rooftop deck has amazing view
Stayed 2 nights in Jan 2024

10/10 Excellent

Heidi

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We liked the convenience of the hotel. When we return to Sydney, this is where we will stay!
Stayed 2 nights in Jan 2024
Response from Sandra on 26 Mar,2024
Dear HeidiWow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near futureKind regards Sandra

10/10 Excellent

Gary, North Las Vegas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Rooftop deck was awesome. We got some great photos of the Oprah House (when there was not a cruise ship in port). If you are taking a cruise....this is the hotel for you. 5 minute walk to the baggage drop-off. Breakfast was average at best...pricey for the quality.
Stayed 2 nights in Mar 2024
Response from Sandra on 25 Mar,2024
Thank you Gary, it was wonderful to welcome you to Sydney Harbour Hotel and thank for you this glowing review. We certainly are very proud of the wonderful view you get from our roof top.We look forward to welcoming you back in the near future.Kind regards Sandra

8/10 Good

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Need USB ports in rooms
Stayed 1 night in Mar 2024
Response from Sandra on 25 Mar,2024
Dear Maria,Thank you for your feedback i will certainly pass this on.We look forward to welcoming you back in the near futureKind regardsSandra

10/10 Excellent

Kenneth, Hayward

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, friendly staff.
Stayed 7 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear KennethThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. I will also pass your comments onto our amazing team.We look forward to welcoming you back in near future

8/10 Good

Louise

Travelled with family
Very close to the action especially art museum and ferries to Manly
Stayed 1 night in Mar 2024
Response from Sandra on 25 Mar,2024
Dear Louise,Thank you for such a kind review, we love our central location, so close to everything you need to experience here at the Sydney Harbour HotelWe look forward to welcoming you back in the near furtureKind regardsSandra

10/10 Excellent

Rebecca

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a beautiful place to stay and their breakfast was delicious I would absolutely recommend this place to anyone staying a few nights before catching the cruise ship walking distance everything was amazing. From California Girl!!!
Stayed 1 night in Mar 2024
Response from Sandra on 26 Mar,2024
Dear Rebecca,Wow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near future.Kind regardsSandra

6/10 Okay

Michelle

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Great location to walk to cruise terminal and Sydney Harbour. Can be noisy at night as there’s a lot of activity on the streets outside. Rooms are a little tired re decor.
Stayed 1 night in Mar 2024
Response from Sandra on 26 Mar,2024
Dear MichelleThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near future

10/10 Excellent

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location, location, location. The Opera House, Bridge and faeries are all within a short walking distance. The bonus is the hotel is right in the heart of the historic distict.
Stayed 3 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear CynthiaWow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near futureKind regards

10/10 Excellent

MAY

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay, very convenient for sightseeing, breakfast was good, receptionist and housekeeping people were friendly
Stayed 2 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear MayWow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near futureKind regards

10/10 Excellent

Jeannette

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in an excellent location.
Stayed 3 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear Jeannette,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regards

8/10 Good

Vanessa

Travelled with group
Liked: Cleanliness, staff & service, amenities
Had issues with a few plugs that didn’t work, and the bathtub was very slippery and not safe for seniors! Need a bath mat! Or more safety bars! Beds were very comfortable, loved the location, except for the cruise ships blocking our view of the Opera House! Front desk clerk upon our arrival was very nice and especially helpful!
Stayed 4 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear Vanessa,Thank you for choosing Sydney Harbour Hotel, we were happy to have you with us however I am extremely sad to learn we weren't able to deliver an amazing experience for you.we will certainly take your feedback on board to see how we can continue to stive for excellenceKind regard Sandra

4/10 Poor

Paul, Puyallup

Travelled with partner, Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Sydney Harbor Hotel is in a historic building right next to the cruise port. The location is fantastic and quite walkable. Service at the hotel was mediocre, with a chaotic checkin involving dozens of suitcases stacked everywhere and long lines with only one staff member on desk. We were not offered the promissd upgrade for VIP status and we had to push to get our $25 food credit applied. No one ever answered the front desk phone or housekeeping phone on multiple attempts at different times of day. We asked for replacement pillows and comforter due to a down feather allergy and they just brought us more down pillows and no new comforter. Staffing and customer service are sorely lacking here. I only recommend staying if you need the convenience of the location and are only here a night.
Stayed 2 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear Paul,Thank you for choosing Sydney Harbour Hotel, we were happy to have you with us however I am extremely sad to learn we weren't able to deliver an amazing experience for you.we will certainly take your feedback on board to see how we can continue to stive for excellenceKind regard Sandra

10/10 Excellent

Sherelyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although an older property, it was very clean and comfortable. It is in the heart of the city, within walking distance to many attractions and shopping as well as to all forms of public transportation. Very tasty breakfast buffet with standard offerings and variety. Friendly and helpful staff. I would definitely recommend this hotel and hope to return someday.
Stayed 4 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear SherelynThank you for such a kind review, we love our central location, so close to everything you need to experience.We look forward to welcoming you back in the not to distant future. Kind regards

8/10 Good

Walter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property in close proximity to the harbor bridge and the Sydney Opera House.
Stayed 2 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear WalterThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

6/10 Okay

Claudia, Woodbridge

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Location is excellent! Close to the port, restaurants and shopping! The hotek itself is dated. Our room smelled like mold and musty. We made the most of it.
Stayed 3 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Dear Claudia,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

8/10 Good

Barry

Liked: Cleanliness, staff & service, amenities
Loved the hotel but thought the furniture in our room had seen better days. Old fashioned, scratched and a door to the fridge cupboard not closing properly.
Stayed 3 nights in Mar 2024
Response from Sandra on 26 Mar,2024
Dear BarryThank you for choosing Sydney Harbour Hotel, we were happy to have you with us however I am extremely sad to learn we weren't able to deliver an amazing experience for you, Our unique heritage building lends itself to a non-traditional layout with the charm of the history weaved throughout and we will certainly take your feedback on board to see how we can continue to stive for excellence.Kind regrds

10/10 Excellent

Maria

Travelled with family
Liked: Cleanliness, staff & service, amenities
Great area easy to catch a ferry or train lots of great restaurants around pool was good. Property could use a facelift but overall greatplace.
Stayed 4 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Dear MariaThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

6/10 Okay

Cyd

Travelled with group
Liked: Cleanliness, staff & service, amenities
Great location. Do NOT let the picture of the pool help influence your choice if you have a disability, walking or climbing weaknesses, including other handicaps. No elevator or lift to pool. There 30 stairs!
Stayed 3 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Dear CydThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

8/10 Good

Ronald

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Location Location Location
Stayed 2 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Gail

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location-location-location!!! Right in the heart of the Rocks! It was a couple of blocks from the train station, a 1/2 block from the cruise port, a couple of blocks from the ferries and the hop-on hop-off bus station, and close to the Sydney Opera House. Plenty of restaurants and shops in the area. Ideal for everything we wanted in Sydney! I'd do it all over again!!!
Stayed 1 night in Nov 2023
Response from Sandra on 26 Mar,2024
Dear GailThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Randy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Right beside cruise port and restaurants
Stayed 2 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Dear RandyThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Kali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy place to enjoy the city. Shops and restaurants are short walk away.
Stayed 2 nights in Jan 2024
Response from Sandra on 26 Mar,2024
Dear KaliThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Kali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking to the shops and restaurants plus near the ferry terminals.
Stayed 4 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Kali

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Enjoyed the location for this hotel. We were near the cruise ship terminal .
Stayed 1 night in Feb 2024
Response from Sandra on 26 Mar,2024
Dear KaliThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

8/10 Good

Lois

Travelled with family
Liked: Cleanliness, staff & service
Hotel location is in The Rocks and is an easy walking distance to the Circular Quay and the Overseas Passenger Cruise Terminal. There is a nice wine and beer store just down George St. The closest Hop on Hop off stop is a short walk across the street and to the left down the street (stop 23). It’s next door to the pedestrian only entrance to the cruise port. Lots of restaurants in the area. View from 8th floor rooftop is stunning. Oddly the hotel restaurant is only open for breakfast (very nice breakfast buffet) and the bar is closed Sunday and Monday.
Stayed 3 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Dear Lois,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

4/10 Poor

Valerie-Anne

Disliked: Amenities, property conditions & facilities
Fantastic location but that’s all for the price. No coffee or fridge in room, spa tub not working. Restaurant and bar closed on Sundays.
Stayed 2 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

6/10 Okay

Amritpal

Disliked: Cleanliness, property conditions & facilities
In cbf
Stayed 8 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney. We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Great location in Sydney with nearby shopping and restaurants that are easy to walk to. Friendly and helpful staff.
Stayed 2 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Dear NancyWow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour Hotel We look forward to welcoming you back in the near future.Kind regards Sandra

10/10 Excellent

Vladimir

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Na
Stayed 3 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near future.Kind regardsSandra

8/10 Good

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service
Great location. Property is a bit dated. No shade on the pool deck.
Stayed 2 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near future.Kind regardsSandra

8/10 Good

Nicola

Travelled with group
Liked: Cleanliness, staff & service, amenities
This hotel is lovely and conveniently located. The hotel was quiet and clean and the rooftop pool and seating views of the harbour bridge and Oprea house were beyond stunning! However I think the rooms could do with an upgrade now.. bathrooms are starting to get a bit mouldy and tired and the rooms could do with an update.
Stayed 3 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Dear NicolaThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

LeNelle P

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy walking distance to the pier, bridge, and opera house
Stayed 1 night in Feb 2024
Response from Sandra on 26 Mar,2024
Dear LeNelleThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Carolyn

Stayed 2 nights in Feb 2024
Response from Sandra on 25 Mar,2024
Dear Carolyn,Thank you for your review we are so pleased to hear you had a great stay at the Sydney Harbour Hotel.We look forward to seeing you again soon.Kind regardsSandra

8/10 Good

Loren

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was close to the Port for cruising. Was confusion trying to find our bookings
Stayed 1 night in Feb 2024
Response from Sandra on 26 Mar,2024
Dear Loren,Thank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Jodi, Commerce City

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the location, It was so convenient to get to everything we wanted to see and do. Stayed in a fancier hotel a few weeks prior and loved our stay at Sydney Harbour hotel better. The views from the rooftop pool are amazing.
Stayed 4 nights in Jan 2024
Response from Sandra on 26 Mar,2024
Dear Jodi,Wow thank you for the amazing review, it was wonderful to welcome you to Sydney Harbour HotelWe look forward to welcoming you back in the near futureKind regards

6/10 Okay

Ruth

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Great location. Very noisy for rooms facing George st
Stayed 3 nights in Feb 2024
Response from Sandra on 26 Mar,2024
Dear RuthThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near future.Kind regardsSandra

10/10 Excellent

Kevin, Calgary

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location. Great pool
Stayed 1 night in Jan 2024
Response from Sandra on 26 Mar,2024
Dear KevinThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near futureKind regardsSandra

8/10 Good

Roswitha

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Location was excellent. Close to transportation, shopping, restaurants.
Stayed 4 nights in Jan 2024
Response from Sandra on 26 Mar,2024
Dear RoswithaThank you for choosing Sydney Harbour Hotel, we love our location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in near futureKind regardsSandra

8/10 Good

dawn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location was great fir downtown area, so many nearby restaurants and great view of harbor and irs activites close by.
Stayed 1 night in Jan 2024
Response from Sandra on 25 Mar,2024
Dear Dawn,Thank you for such a kind review, we love our central location, so close to everything you need to experience here in Sydney.We look forward to welcoming you back in the near futureKind regards Sandra

8/10 Good

Dr Penny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and fantastic staff. Really beautiful views from the rooftop pool
Stayed 1 night in Jan 2024
Response from Sandra on 26 Mar,2024
Dear PennyThank you it was wonderful to welcome you to Sydney Harbour Hotel and thank for you this glowing review. We certainly are very proud of our beautiful view from the roof top.We look forward to welcoming you back in the near future.Kind regards Sandra

8/10 Good

Dr Penny

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location. Good breakfast. Very helpful Staff.
Stayed 2 nights in Jan 2024

10/10 Excellent

Heather

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is in a great location in The Rocks with easy access to Circular Quay. We were fortunate to be offered a better room on the 7th floor which had a good view of the harbour and cruise ships. The room was dated and on the smaller side as was the bathroom and could do with a few easy tweaks to bring it up from good to great e.g new electrics and more shelf space in the bathroom. The pool on the roof had an amazing view. We appreciated having the option to choose whether we wanted our room cleaning in exchange for bar vouchers. However, the bar is only open at limited times, not every day. We loved our 10 night stay and would stay here again but hope that Rydges will invest in a few cosmetic improvements to give a better first impression.
Stayed 10 nights in Jan 2024

6/10 Okay

Mike

Travelled with group
Disliked: Property conditions & facilities
The hotel is in a great location in The Rocks area. They're were plenty of restaurants and pubs within just a couple of minutes walk. The Circular Quay was an easy five minute walk. The hotel itself is dated with a very musty smell. We had to request another room which was only slightly better. The air conditioning never really cooled off or dehumidified the room. There were only two elevators and one was often not working.
Stayed 3 nights in Jan 2024

8/10 Good

Rance

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Brittany Smith on 18 Jan,2024
Thank you for taking the time to provide us with your feedback, it is greatly appreciated.

10/10 Excellent

J Tito

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a quaint hotel that fits into the surroundings of The Rocks. There is much to see and do in the immediate area. The Circular Quay and Sydney Opera House are both in Walking Distance.
Stayed 1 night in Jan 2024
Response from Brittany Smith on 18 Jan,2024
Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be perfect for your stay in Sydney!

8/10 Good

Michael

Liked: Amenities
Right in the centre of The Rocks, ideally situated.
Stayed 1 night in Jan 2024
Response from Brittany Smith on 18 Jan,2024
Thank you for taking the time to provide us with your feedback, it is greatly appreciated.

10/10 Excellent

Alejandro, Beaverton

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
In general everything good excellent location 👌
Stayed 2 nights in Dec 2023
Response from Brittany Smith on 18 Jan,2024
Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be perfect for your stay in Sydney!

10/10 Excellent

Jay

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for anyone staying in Syndey CBD. Everything was nearby including transport options, food and good restaurants/bars/cafe. Staff was courteous with good service overall
Stayed 3 nights in Dec 2023
Response from Brittany Smith on 2 Jan,2024
Thank you for taking the time to provide us with your feedback, it is greatly appreciated. We are so delighted to see you found the location to be perfect for your stay in Sydney!

4/10 Poor

Michael

Travelled with family
Liked: Cleanliness, staff & service
Good location, but very noisy and hard to sleep. Trucks heard throughout the night with deliveries and loud bangs also early in the morning. Because of this we wouldn’t stay here again.
Stayed 2 nights in Dec 2023
Response from Brittany Smith on 2 Jan,2024
Thank you for taking the time to provide us with your feedback, it is greatly appreciated.