Outdoor pool, pool umbrellas, pool loungers
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Reviews of Les Tresoms Lake and Spa Resort

4 out of 5
Les Tresoms Lake and Spa Resort
15, Boulevard de la Corniche, Annecy, Haute-Savoie

Reviews

8.4

Very good

Rating 10 - Excellent. 257 out of 519 reviews" "
Rating 8 - Good. 158 out of 519 reviews" "
Rating 6 - Okay. 65 out of 519 reviews" "
Rating 4 - Poor. 27 out of 519 reviews" "
Rating 2 - Terrible. 12 out of 519 reviews" "

9.0/10

Cleanliness

8.4/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Holly

Liked: Cleanliness, staff & service, property conditions & facilities
The staff was friendly and helpful. The hotel was lovely and clean. Would definitely go again!
Stayed 3 nights in Feb 2024

10/10 Excellent

Tracy

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely
Wonderful hotel and staff. Great location not too far from the old town.
Stayed 2 nights in Dec 2023

8/10 Good

Ashraf

Stayed 1 night in Sep 2023

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic stay!
Fantastic!
Stayed 2 nights in Aug 2023

10/10 Excellent

Lucas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Aug 2023

10/10 Excellent

melissa

Stayed 4 nights in Aug 2023

10/10 Excellent

Nikole

Liked: Cleanliness, staff & service, property conditions & facilities
You have to eat dinner and/or breakfast on the terrace overlooking the pool!
Stayed 1 night in Jul 2023

4/10 Poor

Eluned

Travelled with family
Liked: Cleanliness
I was really looking forward to staying here and it was going to be the relaxing end to a busy holiday. When we arrived at lunchtime feeling very hungry we were told both restaurants are closed on a Monday and that if we wanted food we had to walk 20 mins into Annecy. (Subsequently I found out we could have had room service but that wasn’t offered.) When we got into our standard room it was tiny. There wasn’t even a cupboard to unpack our case into. Just 5 hangers. So we lived out of our suitcases having to manoeuvre around them. Our balcony was not an enjoyable place to sit as we had two sets of workmen outside with a digger. The rest of the hotel is beautiful and the terraces by the swimming pool have a stunning view of the lake. Housekeeping were lovely and could not have been more helpful. There is no service by the pool you have to go in and order (drinks, no food again) and then nothing is cleared until the end of the day. All in all this did not feel luxury. I happened to meet the owner who asked about my stay. I told her my concerns and she offered me a massage at the spa or use of their bikes neither of which were suitable for me. She then said she would recompense us some other way but when I came to pay the bill there was no form of compensation. Which again was disappointing. This was not the luxury end to my holiday I had hoped for.
Stayed 2 nights in Jul 2023

10/10 Excellent

Mrs C A

Stayed 3 nights in Jun 2023

6/10 Okay

David

Travelled with group
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Nice hotel and pool area but rooms very small and drinks very expensive - €10 for a small beer ! Also at breakfast nobody asks if you’d like a coffee so you have to go and ask someone to bring it over . Seemed like most staff were young and inexperienced.
Stayed 2 nights in Jun 2023

6/10 Okay

john

Disliked: Room comfort
Annecy trip
No porter service No welcome drinks for my birthday Restaurant food not my liking, However view is very nice
Stayed 2 nights in Jun 2023

8/10 Good

Jon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was excellent and the staff very friendly. We were very pleased with our room and the lovely view of the lake. Very good pool facility. Some smaller issues were: Everything bar and food related are via the app, so no menus, which was not great for choosing wine and the restaurant, other than the Michelin star facility was only open Friday/Saturday. The Wi-Fi was not great and the walk into town through the woods could do with a decent path.
View from the room
Eating outside
By the pool
Stayed 3 nights in Jun 2023

10/10 Excellent

Adam

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
I don't have a bad word to say about this hotel. From the greeting when we arrived (including a mini tour to make sure we knew where everything was), to the stunning view over Lake Annecy from our balcony and the gorgeous room including huge bed and comfy sheets, everything was spot on. The walk to the old town is about 20 minutes - just enough to walk off a big dinner and not enough to need a taxi. Will definitely be returning!
Stayed 10 nights in Jun 2023

10/10 Excellent

Phillipa

Liked: Cleanliness, staff & service, property conditions & facilities
Great Hotel with an amazing view !
Stayed 3 nights in May 2023

10/10 Excellent

Irina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property with amazing views. Walkable to town. Helpful staff. Would definitely stay here again!

10/10 Excellent

Cherylene, San Antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in a wonderful location and the rooms were spacious and clean. We enjoyed the view from the balcony. The breakfast buffets were world class. The location is walkable to Annecy and we were able to explore the area in that way. The staff were very helpful and gracious, even with our limited ability to speak French.

10/10 Excellent

Lee

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was very luxurious and relaxing
Stayed 3 nights in Apr 2023

10/10 Excellent

jeff

10/10 Excellent

Denis, Zagreb

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 1 night in Dec 2022

10/10 Excellent

STUART

Stayed 2 nights in Dec 2022

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2022

8/10 Good

Ross

Liked: Cleanliness, property conditions & facilities, room comfort
Nice
Hotel was nice enough,room was a good size and clean. Staff were not very helpful and seemed a bit disintrested
Stayed 3 nights in Sep 2022

8/10 Good

mohit

Stayed 1 night in Sep 2022

4/10 Poor

Reenita

Travelled with family
Disliked: Staff & service, property conditions & facilities, room comfort
Needs more work to become a 4 star resort
Beautiful location and wonderful views from the room- we had a lake facing view. However the hotel itself needs lot more work in terms of the following- rooms are very uncomfortable in terms of light switches, air conditioning, bathroom door is not private, no separate shower and tub with shower is very back dated- no shower caps etc provided. one has to book in advance expensive meals as there is no other provision. I would not recommend the place- it takes about 20 mins to walk to the town closeby and it is a beautiful walk and steep climb but with no lights along the way at night it can be a bit hazardous
Stayed 1 night in Sep 2022

4/10 Poor

khaled

Travelled with family
Disliked: Staff & service, property conditions & facilities
Breakfast choices are limited and room service is slow plus management is not helpful. There are no services near the hotel as you all have to use the car
Stayed 4 nights in Aug 2022

8/10 Good

JULIEN

Travelled with group
Liked: Property conditions & facilities, room comfort
Stayed 2 nights in Aug 2022

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great welcome
Some confusion with the room. Website shows the deluxe room had a balcony but our room was a loft room with no balcony and a low ceiling bathroom and shower. Great staff, friendly and helpful. Wonderful restaurant - L’Atelier, where we are on Sunday and which unfortunately was closed on Saturday due to a wedding and the gastronomic restaurant had a much higher than advertised on their website at 199€ per person meal charge - due to fête du lac.
Stayed 2 nights in Aug 2022

8/10 Good

Paul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

4/10 Poor

Sarah Jane

Travelled with family
Liked: Amenities, property conditions & facilities
Disliked: Cleanliness, staff & service
Nice property with good facilities in beautiful setting but… The air conditioner in one of our 2 rooms didn’t work - first it was suggested that we didn’t know how to use it and then told it was working fine - as we had the second room to compare it with it was very obviously not working fine. Despite being out all morning and much of the afternoon only one of our rooms was cleaned. I only realised the children’s room hadn’t been at 7pm as we were heading out to dinner and didn’t raise it as assumed too late and due to lack of response to air con issue Very minor point but on second morning (of 2)we were told they were out of hot chocolate at breakfast- this has been a staple in every hotel or cafe in France I’ve ever visited so would expect to be available
Stayed 2 nights in Jul 2022

10/10 Excellent

tina

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice view and beautiful property. A bit of a walk to old town. Easy going but difficult to return at night.
Stayed 3 nights in Jul 2022

6/10 Okay

Mark

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Beautiful hotel, poor service
Beautiful hotel with fantastic views, unfortunately the overall experience was spoilt by the poor service we received. The bar staff were very slow to serve you, staff were often missing from the bar and had a lack of knowledge of what drinks they had available. To top it off I ordered a vodka and coke which came with no vodka! Drinks were very expensive - a very small Cappuccino costs 7 euros. We had an issue with the bath not draining, when the staff came to fix the problem, they removed the plug plate with a screwdriver and said to call them if we had any further issues (which we were bound to have as it happened every time you wanted a bath) - not the kind of service I would expect for a hotel costing over 300 euros a night. Cleaning staff didn’t replenish stocks of coffee and milk and when we queried this, we were told you had to ask everyday for them due to the hotel’s plastic eco policy, this seemed ridiculous to us, because if you they replenished the stocks and they weren’t used surely they could be put back into central stock? For us it sounded more like stinginess, than being eco friendly. The pool and sun lounger area was great and the local area was very nice, but if I return would look for alternative accommodation.
Stayed 4 nights in Jul 2022

2/10 Terrible

Nasser

Stayed 2 nights in Jul 2022

10/10 Excellent

David

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2022

10/10 Excellent

Cathie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What a beautiful resort! We had a room with a panoramic view of the lake. The staff was friendly; bed comfortable.
Stayed 3 nights in May 2022

2/10 Terrible

Jennifer

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
We were very disappointed - we had hoped to combine our visit to the city with a great country experience. The hotel is not set up to accommodate travellers - for example options for dining are limited to the full restaurant experience. In room breakfasts were shockingly expensive. We did not expect the 5-7 minute cab rides to the city to be 30-40 euro. Destination hotel - little flexibility for regular traveller.
Stayed 2 nights in Apr 2022

10/10 Excellent

Monica

Travelled with group
Liked: Cleanliness, property conditions & facilities, room comfort
Everything from the ambiance of the hotel to staff was absolutely incredible!! My friend and I LOVED our stay. And the say
Stayed 2 nights in Mar 2022

10/10 Excellent

Nina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic sta, exceptional service and beautiful
All round fantastic stay!
Stayed 4 nights in Nov 2021

10/10 Excellent

Beth

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wonderful place to stay!
Stayed 1 night in Dec 2021

10/10 Excellent

MANJINDER

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2021

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view was nice
Stayed 1 night in Nov 2021

10/10 Excellent

Sam

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Really worth it. Lake view privilege room.
Really amazing view and room lovely. Room 216 a privilege room was great with private balcony. Staff very friendly and welcoming. Had dinner out so cannot comment on food. 20 min walk to town
Stayed 1 night in Oct 2021

10/10 Excellent

patricia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful lake view and Michelin star restaurant
Wonderful lake view from room. Exceptional restaurant. Excellent service. Very nice walk through the forest to go to lake
Stayed 2 nights in Oct 2021

10/10 Excellent

Karin

Stayed 2 nights in Oct 2021

10/10 Excellent

Ole

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

10/10 Excellent

Victoria

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Lake View
We had a wonderful two night stay with beautiful weather. This was our first trip with our baby (2.5 months) and the hotel was super helpful with providing a nice crib which helped her to sleep all night. The hotel staff was very friendly and helpful. The grounds and the view are so lovely that it is worth staying even if you don’t end up having time for the spa.
Stayed 2 nights in Oct 2021

10/10 Excellent

Fiona

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Oct 2021

10/10 Excellent

Isaac Luis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Karen and Peter

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel , in lovely position on Lake
Stayed 2 nights in Sep 2021

10/10 Excellent

jean

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2021

10/10 Excellent

Ellen M.

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Stay during COVID QR code fiasco
Stayed 1 night in Aug 2021