View from room

Reviews of Palace de Menthon

5 out of 5
Palace de Menthon
665 route des bains, Menthon-Saint-Bernard, Haute-Savoie

Reviews

8.6

Excellent

Rating 10 - Excellent. 190 out of 388 reviews" "
Rating 8 - Good. 126 out of 388 reviews" "
Rating 6 - Okay. 54 out of 388 reviews" "
Rating 4 - Poor. 12 out of 388 reviews" "
Rating 2 - Terrible. 6 out of 388 reviews" "

8.8/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

8.2/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

10/10 Excellent

Julio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars hotel. Convenient overnight parking. A bit far from center Annecy but not an issue if you have car.
Stayed 1 night in Nov 2023

10/10 Excellent

Carl

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will be back
An amazing location with lovely staff that made it a special stay. Just wish I could have stayed longer.
Stayed 2 nights in Oct 2023

10/10 Excellent

Tor

Stayed 1 night in Sep 2023

10/10 Excellent

Gary

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful hotel in a stunning location. The lake view from the room was out of this world. The food choice in the restaurant was very limited and if you plan on eating at the hotel I would recommend taking a look at the menu before you book. Would I stay again … yes.
Stayed 1 night in Jul 2023

8/10 Good

Eman

Stayed 2 nights in May 2023

10/10 Excellent

Helen

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2023

10/10 Excellent

lala

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in perfect location
Stayed 1 night in May 2023

10/10 Excellent

Karla

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is beautiful. Great staff, very warm and helpful.
Stayed 1 night in Apr 2023

4/10 Poor

Eddie

Travelled with group
Liked: Cleanliness
Disliked: Staff & service, amenities
Second time I stay at this property. Shocked by the low level of service overall. The property is gorgeous, but the experience is diminished by the lack of professionalism of the staff. EXTREMELY slow service, waited 30 min for a breakfast item (they just forgot to update us they just didn’t have it), mixed a regular milk order with a soy milk order (for somebody allergic, not a good idea), and I can go on and on. Also; the pool was under renovation, and they just hid that line very well on Expedia so you really can’t see it when booking. Too bad; it could be a top hotel, it’s not because of the staff.
Stayed 1 night in Apr 2023

10/10 Excellent

Richard

Stayed 1 night in Feb 2023

10/10 Excellent

Johan

Stayed 1 night in Jan 2023

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stunning Palace
Undoubtedly the best hotel on Lake Annecy, the staff living up to the expectations of a 5 star hotel - The hotel itself is stunning and views of the lake from the front of the hotel are outstanding. We enjoyed breakfast, lunch and dinner at the hotel and found all a delight, quality ingredients, beautifully presented and exceptional flavours. On a more practical note, we drove up to the front of the hotel to unload and then parked our car in the free outdoor space a couple of minutes walk down from the hotel. Fabulous stay
Stayed 3 nights in Dec 2022

10/10 Excellent

Vikas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful view
Stayed 1 night in Nov 2022

10/10 Excellent

jane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very special place
This is a beautiful hotel there were poor reviews left about the rooms , ignore those , it is renovated ..and the pool area is all new gorgeous indoor pool and steam bath . Location is amazing
Stayed 2 nights in Nov 2022

10/10 Excellent

BAIO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
IT WAS WONDERFUL ,THIS PALACE LOCATION IS SO BEAUTIFUL AND EVERYTHING WAS PERFECT
Stayed 2 nights in Oct 2022

10/10 Excellent

Fernando, New York

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
wonderful hotel. the location is privileged. We rented bikes and drove around the lake, Just beautiful.
Stayed 2 nights in Sep 2022

10/10 Excellent

Nicole

Stayed 1 night in Mar 2022

10/10 Excellent

Khaled, Khobar

Stayed 2 nights in Oct 2021

10/10 Excellent

Nicole

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Magnifique
A beautiful hotel, with excellent service and a stunning location.
Stayed 1 night in Oct 2021

6/10 Okay

Jason

Travelled with family
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The location and the building are simply spectacular. The rooms, however, are bare and run down.
Stayed 1 night in Sep 2021

8/10 Good

Peter

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Sep 2021

8/10 Good

Bruno

Liked: Staff & service, property conditions & facilities
Stayed 1 night in Aug 2020

10/10 Excellent

armand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The place to go Around Annecy’s lake
Perfect Stay
Stayed 5 nights in Jun 2020

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
View and location is excellent. However, the spa amenities are not working. The restaurants were not working. Could use a facelift. Old carpets. Old design/decor. Old bathrooms.
Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Stayed 1 night in Feb 2020

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
My worse hotel in years
I spend my life in five star hotels as I must constantly travel to visit my clients all over the world and sometimes for pleasure. But this hotel is the worse I have seen in my last 20 years. Have you ever heard of a five star with no restaurant, yes! They decided to close the restaurant at night without telling anyone. Every guest (I heard it was almost full) complained as the first restaurant outside the hotel is about 7kms out. Then we asked for room service (supposably 24/7 available) and we were told that no one was in the kitchen and we had to wait until 7pm (not good with a baby). Then we were forced to eat at the bar with a barman on its own with dirty floor and tables in between staff constantly moving furniture left over from lunch (in the bar). In brief, do not trust the pictures, do not trust the website, the hotel is falling a part and the staff has no idea of what they are doing. The rooms were ridiculously small with an old smell. They should close it down and start from scratch. Shame because the view and location is great but you better going there for a drive than staying. I recommend the hotel owner to take a proper management group like Fairmont, Hilton, Intercontinental, Hyatt. But please do not try to do it yourself as you obviously can't. See the picture of the intimate bar. Total disaster.
9pm...Yes we dont care about our guests. We can do whatever we want.
10pm at night, no music and staff still doesn't  care about guest, removing furniture
Stayed 1 night in Dec 2019

4/10 Poor

Qi

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The bed sheet was dirty; It had hair and stains on it. I had call the receptionist and he gave us a different room. The breakfast was expensive not matching the quality of the food.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful lakeside resort hotel. Staff was very friendly and helpful. Breakfast buffet had a great selection. Dinner at The View was excellent with a great wine selection. Highly recommend if you’re planning on visiting Annecy.
Stayed 2 nights in Sep 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A magnificent hotel in a stunning location. The rooms were very clean and the spa excellent. The staff were very friendly, helpful and professional.
Stayed 2 nights in Sep 2019

8/10 Good

ANNE

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2019

10/10 Excellent

Kathryn

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing lake views
Amazing view of the lake from the room, lovely old building very nicely renovated. Will go back!
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect service , location, cleanliness and friendly staff
Stayed 2 nights in Jul 2019

10/10 Excellent

hon hing herbert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful location overlooking the lake though a bit difficult to access
Stayed 1 night in Jun 2019

4/10 Poor

Kevin

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Lovely location which you pay for
Beautiful views.,unfortunately Hotel was being worked on. No restaurant on Monday or Tuesday, which was disappointing having driven 500 miles to a top hotel
Stayed 3 nights in May 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location and service. Management can consider makeover and there were signs of its beginning. Overall a great property
Stayed 1 night in Apr 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is amazingly serene, clean and beautiful! It was everything that I’ve imagined my first experience in a Palace to be...and more! The staff was so wonderful and accommodating to our needs! The pool and sauna were just icing on the cake! We can’t wait to go back during the summer time so we can swim in the lake!
Stayed 1 night in Dec 2018

10/10 Excellent

Paul

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018

8/10 Good

Philippe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Expensive but really nice. The access to the indoorpool requires an outside walk, which is probably not nice in winter...
Stayed 3 nights in Sep 2018

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Bruno

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What are you waiting for?
Great location and a great hotel. Should’ve stayed longer. The lake view was definitely worth it. Also book the restaurant for dinner; great food!
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Exceptional
Exceptional view of Lake Annecy and excellent service
Stayed 2 nights in Sep 2018

10/10 Excellent

christina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful setting,lovely helpful staff and excellent food
Stayed 7 nights in Aug 2018

8/10 Good

Richard

Fantastic hotel, great location. Front desk very helpful.
Stayed 2 nights in Aug 2018

10/10 Excellent

JB, UK

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel
Location stunning, great lakeside bar area beautiful building and gardens
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is a Palace. I felt like a king. Amazing.
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Location
Rooms were small and bad wifi
Stayed 3 nights in Jun 2018

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very lovely.I thought may be a bit formal as here to relax. And do nothing.But was excellent. Have already mentioned to family who would like to visit.Also to stay.
Stayed 5 nights in Jun 2018

10/10 Excellent

sarah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Beautiful location, fabulous views. Stayed in a suite which was huge and decorated to a very high standard. The bed was extremely comfortable with quality linens. The children’s sofa bed was quite hard, but plenty big enough for 2 people. The restaurant served exceptional food but you paid for it! Communal areas well decorated alert from reception which looked a bit tired. Overall lovely hotel.

8/10 Good

Phillip

Liked: Cleanliness, room comfort
Stayed 2 nights in Sep 2017
Cher Monsieur, Merci pour votre note. Nous y sommes très sensibles et ferons un retour à nos équipes. Je vous souhaite une agréable journée et espère vous accueillir bientôt de nouveau chez nous. Nicolas - Responsable relations clients