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"Nice hotel and very confirm for the stay"

"Great resort if you just want somewhere to go to relax. Everyone was really nice Multiple pools to choose from, good food and drinks."

"Everything was good except we picked the heritage loft and it was very hot on the first night then it was better the next two nights. Next time I will choose the lower floor. Bathroom was a bit difficult for older people. There were steps to walk down. "

"We booked just a regular room and lucked out with the Old Kitchen room. It was amazing. We had a private hot tub to use and just an overall comfortable room. The bed was great and the AC was even better. The staff is amazing and goes out of their way for you. The mansion is a must stay just beware that the hawker next door is very noisy but stops around midnight. We ate there and it was fabulous. The breakfast at the old mansion is way better than any standard free breakfast I’ve gotten anywhere else. My husband and I agree that was hands down the best hotel while we visited Malaysia. "

"Best service!"

"Nice rooms and great gym for a hotel that even has dry and steam saunas. Slightly farther from the main area, but a solid hotel. "

"Nice "

"Nice view!"

"We were very aware that the property is needing a refurbishment and this is reflected in the price. We rarely bothered with breakfast as the quality was not overly good, but again we knew that. The pool is beautiful and the pool and groundsmen pretty good when not arguing with private apartment guests over sun beds (apparently they are not allowed to use). No complaints about the cleanliness and the location is perfect for exploring the island. Right up until the last day we would have considered returning. However, the incompetence and rudeness of reception staff put that very firmly out of our minds. On Friday evening I approached reception to enquire about a late check out on Sunday. A very pleasant member of staff advised me that there was no need to pay for an extension as this was free to longer term guests (2 weeks). We were very happy with this. On Saturday I returned again to reception just to confirm our departure time. We were advised that no such request had been made. And, to be honest were spoken to quite badly, although eventually the staff member did begrudgingly confirm. Today, whilst I was leisurely soaking in the bath, there was a hard angry banging on the door. My husband answered and was faced with another member of reception staff and ‘security’ demanding to know why we hadn’t check out. I felt like a criminal and we decided to get out as early as possible, leaving for the airport 5 hours before required. Won’t be back "