Even though it said that there was a shuttle from the airport to the hotel, there was not. I paid $5 to get to the hotel from the airport, and $6 to get to the airport from the hotel. I noticed that the tuk tuks associated with the hotel had the tendency to overcharge compared to tuk tuks not associated with the hotel. For example, tuk tuks to the airport everywhere else charged $5, while the hotel charged $6. Tuk tuks for the day at Ankur Wat charged $11 outside the hotel (if you hustled), while at the hotel they charged $15.
Furthermore, while the accommodations were great, I felt it was highly priced in relation to the places around the hotel. They charge $30 a night, while other backpackers were paying $15. But the air conditioning and swimming pool made the place great (not all hotels had AC). The breakfast consisted of garlic bread and fruits on the side or eggs and bread with fruit. It wasn't fancy (but I hear that is pretty standard in Thailand).
BUT I felt safe with the gate guard at night and the lack of hookers in the place. It was walking distance to Pub Street. Furthermore, I think the staff were trying to be fair rather than take advantage of the guests. Pricing was similar to hotels in America.
The room I had, came with two bottles of water, two tooth brushes, toilet paper, a TV (not flat screen), a cupboard, a fridge, and AC. It didn't have shampoo. Laundry cost $1 a kg (which is standard for the area).
The staff was friendly and helpful.