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Reviews of Okay 1 Villa

3.5 out of 5
Okay 1 Villa
#0325, Tapul Village, Sangkat Svay Dangkum, Siem Reap

Reviews

7.4

Good

Rating 10 - Excellent. 12 out of 48 reviews" "
Rating 8 - Good. 21 out of 48 reviews" "
Rating 6 - Okay. 8 out of 48 reviews" "
Rating 4 - Poor. 2 out of 48 reviews" "
Rating 2 - Terrible. 5 out of 48 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

7.8/10

Property conditions & facilities

Reviews

10/10 Excellent

LILIAN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Is nice and comfortable.
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Tired after traveling
We arrived to the hotel approximatly 4:30;pm and we had prepaid so the hotel knew we would be stsying ,but on a arrival the room was not reaady so we sat in the lobby for half hour before getting outr room .The staff were curtious but didn't seem to care about getting our room for us after a long travel that day, oh aswell it was not the room I had booked
Stayed 3 nights in Nov 2019
Response from Mr.Sin Seng Hong on 20 Nov,2019
Dear valued guest Greeting From OKAY 1 Villa , Cambodia-Kingdom of Wonder Thank you for taking the time to share this review of your experience at OKAY 1 Villa Siem Reap. We pride ourselves on being a ‘home away from home’ here at OKAY 1 Villa, so I am very proud that my team went above and beyong to make you feel at home and ultimately making your stay very comfortable. It has been an absolute pleasure to read your fantastic review and I hope to have the opportunity to welcome you back to OKAY 1 Villa Siem Reap in the not too Distant future. With kindness regards, Senghong Sin ( Mr.) General Manager

10/10 Excellent

David

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place!
Great staff and service. Helpful and considerate. Will definitely recommend to others! Location is pretty good if you don't mind walking about 20 minutes to the night market and pub street.
Stayed 1 night in Oct 2019
Response from Mr.Sin Seng Hong on 20 Nov,2019
Dear valued guest Greeting From OKAY 1 Villa , Cambodia-Kingdom of Wonder Thank you for taking the time to share this review of your experience at OKAY 1 Villa Siem Reap. We pride ourselves on being a ‘home away from home’ here at OKAY 1 Villa, so I am very proud that my team went above and beyong to make you feel at home and ultimately making your stay very comfortable. It has been an absolute pleasure to read your fantastic review and I hope to have the opportunity to welcome you back to OKAY 1 Villa Siem Reap in the not too Distant future. With kindness regards, Senghong Sin ( Mr.) General Manager

8/10 Good

Geoffrey

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good choice for business or tourism
It is a great place to stay - the staff are well trained in customer service, the building is quirky rather than being an anonymous bland modern structure, good inclusive breakfast, the central area is walkable or a short tuk -tuk ride away ... overall a good choice located in a quiet area.
Stayed 3 nights in May 2019
Response from Sokha on 10 Jul,2019
Dear Sir/Madam, Thank you very much for taking time to review on us and happy to see your feedback and satisfied our service providing. Have a nice day and hope to see you again.

8/10 Good

Koh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
非常经济，地点适中，有机会会回来住。
非常快乐
Stayed 5 nights in Feb 2019

2/10 Terrible

Pisith

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms are dirty, cover bed , toilet was not clean.
Stayed 1 night in Jan 2019
Response from Chhenghai Mr. on 17 Jan,2019
Dear Mr. Pisith, Warmest greeting to you from Okay 1 Villa, Siem Reap. Thanks for your kind feedback but we are really sorry to hear that our services were not good enough for you during your stay with our villa. It was very pleased to see your feedback because yours is really important for us to see how our service providing is. As this point affected to you, we hope that we could improve our staff and gain more better way to offer the better standard services to our guests. And we also hope we could have next chance to offer our service to you also possibly. Have a pleasant travel! Thanks! Chhenghai Mr. Reservation Team

6/10 Okay

Shirline, Malaysia

Liked: Property conditions & facilities
When we booked for Okay 1 villa, free pick up transfer was stated to be included in the package. Approximately 5 days prior our check in, I contacted Okay 1 Villa and no respond from them. Then as expected, we arrived at the airport, no one was there to pick us up. 10 USD was paid for transport to Okay 1 Villa. What's worst is when i asked about it at the reception, I was ignored a few times, it was obvious that they were trying to avoid answering. Well, we persistently asked for free transfer back to the airport when we leave for Siem Reap, they do not agree but asked for 3 USD for TUKTUK transportation to the airport. We agreed because it was better than nothing. Then, throughout our stay we heard hotel guest arguing with receptionists about the same issue, they did not pick their guests up at the airport even the price customer paid for hotel booking have included pick up service. Breakfast was basically the same everyday, it tasted alright. Largely spaced hotel room with dust on the curtains and wardrobe.
Stayed 4 nights in Nov 2018

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
5 stars for the price of 1
We loved this hotel! everyone was so nice and the pool was great
Response from Sokhen on 8 May,2018
Dear Value Customer, Warmest greeting from Okay 1 Villa Siem Reap, Cambodia! Thank you so much for taking time to leave us a good review and more appreciate for your selected Okay 1 villa for your accommodation in Siem Reap. Anyway, We do hope to see you and have a chance to serve you again for the next visit in Siem Reap, Angkor. With best regards, Sokhen PRIN Management Team

10/10 Excellent

Kwan, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service!!
Every staff is very friendly and every helpful. ❤️❤️
Stayed 1 night in Feb 2018

4/10 Poor

Edwin

Liked: Staff & service
Disliked: Cleanliness
Staffs are very nice. There were bed bugs!
Stayed 2 nights in Jan 2018

8/10 Good

Irina

Liked: Cleanliness, property conditions & facilities, room comfort
Why not to stay again?
Good hotel for its money,just the average one,do not expect much
Stayed 3 nights in Jan 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Dec 2017

10/10 Excellent

Jonathan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Stay at Okay 1 Villa
I had a great stay at Okay 1 Villa I had stayed at their sister property Okay Boutique while in Phnom Penh. My room was large in size and air con worked great. Nice size bathroom as well and loved the rooftop pool and bar and a very nice breakfast buffet in the morning. The staff at the pool bar is super friendly as was the staff at the front desk. Rong was super helpful when my tour was late in picking me up and was getting worried I had a great chat with him and he helped along with the front desk staff to see where they were and give them a call. I highly recommend a stay at Okay 1 Villa!
Stayed 3 nights in Dec 2017

8/10 Good

Jayla, Manila

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is okay
The place is okay. Its location on the city is okay. The food is okay. Overall, Okay 1 Villa is.. okay.
Stayed 3 nights in Nov 2017
Response from Mr.Hong ( General Manager ) on 8 Dec,2017
Dear Sir/Miss Greeting From OKAY 1 Villa !!! Thank you very much for taking your value times to give us a very good positive review of our OKAY 1 Villa, Siem Reap. it’s greatly appreciated by management and staff. We were delighted to serve you during your stay and hope you will return to stay with us in Siem Reap in the near future. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again :) Mr.Hong General Manager

10/10 Excellent

Glenn, Belleville, Ontario Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Favorite hotel stay
Great food and service on the roof. Excellent breakfast to start the day. Stayed at six hotels in Vietnam and Cambodia, this was our favorite. I would recommend Okay1 Villa to my friends without a doubt. Hu
Stayed 4 nights in Nov 2017
Response from Mr.Hong ( General Manager ) on 8 Dec,2017
Dear Sir/Miss Greeting From OKAY 1 Villa !!! Thank you very much for taking your value times to give us a very good positive review of our OKAY 1 Villa, Siem Reap. it’s greatly appreciated by management and staff. We were delighted to serve you during your stay and hope you will return to stay with us in Siem Reap in the near future. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again :) Mr.Hong General Manager

10/10 Excellent

Catherine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Better than OK
This boutique hotel is amazing! They let us check in early after a free delicious juice. The room is spacious & nice. Good AC. Cleaning every day with free water. Pool is excellent I could have laid there for 2 weeks. Be sure to watch the sunset from the roof with a 75c draft beer. Breakfast is great - we even got a breakfast box when we checked out at 6am. Only downside is it's an unenjoyable 15 min walk to pub street so just pay $2 for a tuk tuk. The staff are almost too nice. Towels provided round the pool for free
Stayed 5 nights in Oct 2017
Dear Sir/Miss Greeting From OKAY 1 Villa !!! Thank you very much for taking your times to give us a very good positive review of the OKAY 1 Villa. it’s greatly appreciated by management and staff. We were delighted to serve you during your stay and hope you will return to stay with us in Siem Reap in the near future. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again. Mr.Hong

10/10 Excellent

Violett

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for a three star hotel
Great value for a three start hotel. We stayed there 2 weeks in 2015 and came back in 2017, and really noticed a few little upgrades and improvements. Esp nice was the upgrade in the hotel restaurant menu, and this time we had the majority of our meals at the hotel. The only two things to mention is that for my 75 yr old mum, the stairs up to the restaurant are very steep.
Response from Mr.Hong ( General Manager ) on 7 Nov,2017
Dear Sir/Miss Greeting From OKAY 1 Villa !!! Thank you very much for taking your times to give us a very good positive review of the OKAY 1 Villa. it’s greatly appreciated by management and staff. We were delighted to serve you during your stay and hope you will return to stay with us in Siem Reap in the near future. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again. Mr.Hong

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fantastic staff!
The staff at Okay 1 Villa really makes the hotel special! They are all so friendly and willing to help you in any way possible! We especially enjoyed learning the local language at dinner times! The hotel itself is wonderful, particularly the rooftop bar and pool. The room was very comfortable and clean. We couldn't recommend staying here more! Thank you Okay 1 for an amazing few days!
Stayed 3 nights in Sep 2017
Dear Sir/Miss Greeting From OKAY 1 Villa !!! Thank you very much for taking your times to give us a very good positive review of the OKAY 1 Villa. it’s greatly appreciated by management and staff. We were delighted to serve you during your stay and hope you will return to stay with us in Siem Reap in the near future. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again. Mr.Hong

8/10 Good

Dave, London

Liked: Cleanliness, property conditions & facilities, room comfort
Pleasant clean hotel.
The hotel is based in good, quite place. The most important for us, all hotel is pretty clean. You walk with no shoes, bathrooms are outdated but clean. Very comfortable, firm mattress. Our room was in basement. Disadvantage - no view at all (just wall) but on the other side - at least it was nice and cool as sun wasn't shining through the window. Plus, we just slept there so it's ok. Restaurant serves delicious meals - pleasant to look and pleasant to eat. We took breakfast as well as there is not much choice in the area - good buffet but to be honest we were little bit fed up after few days. Juices like the cheapest from concentrate and jams are even worse, but omelettes are pretty good as well as vegetables, noodles or rice. I think the biggest problem we had with language - staff is not speaking perfectly English. For example, we asked for one coffee and glass of water, but received two coffees. Another time we placed order for some food and received something which we only concidered but not ordered. Just little misunderstandings like that. The swimming pool is very relaxing. Not too deep, with small shallow part for kids. If you expect spa, quite swimming pool - this one is for you. My biggest advice in regards to stay in Siem Reap - be prepared for high prices and that everyone is going to rip you off. Starting from tuktuk drivers, up to little local shops. And be aware of laud rooster in the morning.
Stayed 5 nights in Sep 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel. Staff English average. Gave me wrong room initially. Helpful when you needed something.
Stayed 2 nights in Sep 2017
Response from Mr.Hong ( General Manager ) on 16 Sept,2017
Greeting From OKAY 1 Villa , Siem Reap !!! Thank you very much for taking your times to give us a very good positive review of the OKAY 1 Villa. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again. Many Thanks

8/10 Good

Michael, Australia

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Good access to city centre good transport available at door
Stayed 1 night in Jun 2017

6/10 Okay

Rae, NZ

Liked: Staff & service, property conditions & facilities, room comfort
Beautiful, spacious hotel
Authentic and great value hotel. Helpful and very friendly staff. Down a small alley but not far from the main streets. Had small ants in my room.
Stayed 3 nights in May 2017

10/10 Excellent

Z NU NU

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convient, comfortable ,safe and clean
The place is very good not only price but also the room and service are good for traveller

8/10 Good

Deborah, New Zealand

Liked: Staff & service, property conditions & facilities
Good economic hotel
Good economic hotel. Rooms were spacious but basic and bathrooms could do with updating. Pool area was really nice though lacking in umbrellas for some shade

6/10 Okay

Nandi, Spain

Disliked: Staff & service, property conditions & facilities, room comfort

2/10 Terrible

AW, San Francisco

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
This was the worst place we stayed in Cambodia. Although the hotel looks nice, the staff was in chaos all the time. Every time we were in the lobby there was some drama going on with other visitors. There wasn't a safe in the room so I used their "secure' lock up behind the front desk. The first time I handed my belongings which included my passport and all my money to the woman at the front desk ,she left it on the counter and started to help some one else at which point a asked her to lock it up in front of me. Then when I went to retrieve it she tried to hand me some one else's wallet. I used it again a second time and they once again handed me some one else's belongings. I stopped using it after that. They also have a scam with their tuk tuk drivers. They overcharge for the tuk tuk and under pay the drivers. Some of the drivers were very lovely but one guy took us to the wats and tried to over charge us . We paid him what we owed so far and told him we didn't need him anymore. He followed us around for quite a while trying to intimidate us. We had one really sweet tuk tuk driver the following day and when we asked to hire him again the hotel refused to let us. Seim Reap is super touristy. The Wats are amazing and I highly recommend that any traveler go see see them at least once in their lifetime but Seim Reap is a tourist trap for the frat packs . It's like fishermans wharf on steroids. Between that and the creepy hotel we decided to check out a few days early.

2/10 Terrible

Riccardo, Spain

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very bad
The hotel is very bad, we found ants in the bathroom. After some hours we were sleeping, water from the swimming pool started to come inside the room. The hotel was also not clean.

2/10 Terrible

notsookayhotel, siemreap

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
staff not well trained
overall, bearable if just stay for overnite sleep.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
Good hotel but far from the center.
The location is not good, it is 20 minutes from the city center, its better to book another in the center. There isn't AC in the hall, this is unconfortable because the weather is very hot. The restaurant service is slow but in cambodia is normal this speed. In general good hotel if you want to stay far to the city center.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
great place, much nicer than expected. the staff were very very friendly and helpful as well as speaking many different languages. you get to take off your shoes before going into the hotel which was pretty cool. only problem was that food service would take an unusually long time

8/10 Good

Joe, Toronto, ON, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My Experience In Okay 1 Villa
Even though it said that there was a shuttle from the airport to the hotel, there was not. I paid $5 to get to the hotel from the airport, and $6 to get to the airport from the hotel. I noticed that the tuk tuks associated with the hotel had the tendency to overcharge compared to tuk tuks not associated with the hotel. For example, tuk tuks to the airport everywhere else charged $5, while the hotel charged $6. Tuk tuks for the day at Ankur Wat charged $11 outside the hotel (if you hustled), while at the hotel they charged $15. Furthermore, while the accommodations were great, I felt it was highly priced in relation to the places around the hotel. They charge $30 a night, while other backpackers were paying $15. But the air conditioning and swimming pool made the place great (not all hotels had AC). The breakfast consisted of garlic bread and fruits on the side or eggs and bread with fruit. It wasn't fancy (but I hear that is pretty standard in Thailand). BUT I felt safe with the gate guard at night and the lack of hookers in the place. It was walking distance to Pub Street. Furthermore, I think the staff were trying to be fair rather than take advantage of the guests. Pricing was similar to hotels in America. The room I had, came with two bottles of water, two tooth brushes, toilet paper, a TV (not flat screen), a cupboard, a fridge, and AC. It didn't have shampoo. Laundry cost $1 a kg (which is standard for the area). The staff was friendly and helpful.

6/10 Okay

Verified traveller

Liked: Cleanliness
so-so stay
Hotel staff were pretty helpful and nice in general. Yet we are not satisfied with the room quality. The air conditioner was not working so the room was quite stuffy and hot, the TV was not functioning as well. The toothpaste was of bad quality. Before arrival, I emailed the hotel for pick up arrangements but there was no reply and we had to pay our own transport to the hotel.
Stayed 4 nights in Feb 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
현지 분위기와 방은 깨끗하며 5층 풍경은 좋음, 조식 메뉴가 적음...
현지 분위기를 느낄 수 있어서 좋은 듯 합니다. 방은 나름 오래되어 보이지만 청결하게 되어있는듯 합니다. 식사 장소 옥상은 풍경은 주변을 볼 수 있고 바람도 불고 해서 아주 좋음. 다만 조식의 경우 제공시간에 맞쳐 음식이 나와 있지 않고, 메뉴가 많지 않은게 좀 흠입니다. 일정상 빨리 먹고 가야하는데 식사시간에 음식이 안나와 있어서 당황했네요. 여유롭게 즐길 수 있다면 좋을 듯 합니다. 메뉴는 적어서 그닥....
Stayed 1 night in Feb 2019

8/10 Good

Christophe

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 11 nights in Jan 2019

10/10 Excellent

Steffen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top Hotel
Sauberkeit vom Zimmer und Hotel waren super, Die Angestellten haben immer nachgefragt, ob alles ok ist, die Lage vom Hotel ist auch optimal, nicht weit zum Nachtmarkt.Das Hotel ist auch bekannt bei den Tuc Tuc Fahrern. Man braucht nur den Namen zu nennen.
Stayed 3 nights in Mar 2018
Response from Sokhen on 8 May,2018
Dear Steffen, Greeting from Okay 1 Villa Siem Reap, Cambodia! Thank you so much for taking time write a great review and it is such as a good memorable for Okay 1 Villa staff during our guest in Siem Reap. However, We are looking serve you again in the near future. Warmly regards Sokhen PRIN Management Team

6/10 Okay

kirsi, kirkkonummi

Disliked: Cleanliness, staff & service, property conditions & facilities
Ihan perus ok hotelli parin yön yöpymiseen. Parvekkeita huoneisss ei ole, josta miinusta.
Stayed 3 nights in Jan 2018

10/10 Excellent

sandrine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Location de City bike à l’hotel Facile
3 jours de visite des temples et un jour au tonle sap avec visite d’un village flottant kampong phluk. Accueil génial. Piscine très agréable. Ptit dej buffet sympa en terrasse et varié. À faire et à refaire.
Stayed 6 nights in Dec 2017

8/10 Good

Kerstin, Rostock

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sehr schönes Hotel mit Roof Top Bar und Swimmingpool auf der Dachterasse. Super Preis-Leistungs-Verhältnis. Das Personal ist super freundlich und zuvorkommend.
Stayed 3 nights in Nov 2017
Response from Mr.Hong ( General Manager ) on 8 Dec,2017
Dear Sir/Miss Greeting From OKAY 1 Villa !!! Thank you very much for taking your value times to give us a very good positive review of our OKAY 1 Villa, Siem Reap. it’s greatly appreciated by management and staff. We were delighted to serve you during your stay and hope you will return to stay with us in Siem Reap in the near future. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again :) Mr.Hong General Manager

8/10 Good

Emma

Liked: Cleanliness, property conditions & facilities, room comfort
Nice place
Good value for the money. Some noisy costumers kept us awake at night, but otherwise the area was calm. The sheets and towels had stains on them when they were supposed to be clean.
Stayed 2 nights in Nov 2017
Dear Sir/Miss Greeting From OKAY 1 Villa !!! Thank you very much for taking your value times to give us a very good positive review of our OKAY 1 Villa, Siem Reap. it’s greatly appreciated by management and staff. We were delighted to serve you during your stay and hope you will return to stay with us in Siem Reap in the near future. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again :) Mr.Hong General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice and clean room, food was good and hotel staf were really friendly. Pub street was a 20 minutes walk and if prefer not to walk a tuk tuk can take you there in 5 minutes. Looking at the price i can really recommend this hotel
Stayed 4 nights in Aug 2017
Response from Mr.Hong ( General Manager ) on 16 Sept,2017
Greeting From OKAY 1 Villa , Siem Reap. Thank you very much for taking your times to give us a very good positive review of the OKAY 1 Villa. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again.

8/10 Good

Chris, Netherlands

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant stay, helpful staff, great small rooftop
A very nice place to stay when visiting Ankhor Wat. Rooms are large and comfortable, bathroom small and not very comfortable ("shower in toilet"). Breakfast buffet ok but not special. Staff friendly and helpful, speak sufficient English. Pool on the rooftop terrace is great for afternoon swims and watching the sunset.
Stayed 4 nights in Jul 2017
Response from Mr.Hong ( General Manager ) on 16 Sept,2017
Greeting From OKAY 1 Villa, Siem Reap ! Thank you very much for taking your times to give us a very good positive review of the OKAY 1 Villa. It is greatly appreciated by management and staff The whole team and I are very much looking forward to welcome you again. Kindly thanks Mr.Hong

8/10 Good

Marine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hôtel propre et atypique
Nous sommes restés 5 nuits dans cette hôtel, hôtel très sympa et à la décoration atypique Attention à la wifi qui ne fonctionnait pas dans la chambre et au petit déjeuner qui est "gratuit" sur le site mais qu'ils vous facturent une fois sur place

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
アクセス良い。スタッフの対応は良くないがコストを考えると過度な期待はしない方が良い。
トラブルが起こると何もしてくれない。実際にランドリーを申し込んだ衣服を無くされかけたがお詫び一つなし。その上何度も自分で探すよう指示された。サービスは最低レベル。

8/10 Good

谷藤, 岩手

Liked: Cleanliness, staff & service, room comfort
オススメです☆
市街地にも遠くなく、エントランスから雰囲気のあるオシャレなホテルです☆低価格で部屋も広い！オススメです！

2/10 Terrible

Seiya

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
人生最悪のホテル
今までのホテルで1番最悪なホテルだった。予約がされてないと３０分から１時間待たされてやっと部屋に入れた。 部屋のエアコンが効かないので帰ってきたらに部屋を替えたいという話をしたが、戻ってきたとには担当者は代わっており、引き継ぎがされてなかったので、同じ話をもう一度しなくてはならなかった。 部屋を替えようとしたが、替えようとした部屋が汚水の臭いで入れないほどだったため結局エアコンが壊れている部屋で我慢した。 おまけにチェックアウトの際にそのことが共有されておらず、２部屋分の部屋代を請求された。

8/10 Good

Rie Jeldtoft, København

Liked: Staff & service, property conditions & facilities
Rigtig fint hotel i Siem Reap. Restaurant og pool på taget er et stort plus.

4/10 Poor

Benjamin

Liked: Cleanliness, property conditions & facilities
OK - Aber mehr auch nicht
Das Hotel konnte unsere Buchung und Zahlung nicht finden, es folgte eine aufwendige Check-In Prozedur. Das uns zugeteilte Zimmer entsprach nicht den Angaben der Buchungswebseite. Das Zimmer war viel kleiner, den versprochenen Stadtausblick gab's nicht und der TV summte. Wir sprachen das Problem freundlich an, man entschuldigte sich zwar, ein anderes Zimmer erhielten wir jedoch nicht. Das WLAN ist relativ schlecht und langsam und die Mitarbeiter wirken zwar freundlich und tagsüber gut besetzt, aber wenig kompetent. Nachts wird das Hotel unzureichend überwacht und ist teils offen zugänglich. Das Restaurant ist überteuert und geschmacklich gewinnt es sicherlich keinen Preis. Positiv ist der Aufzug, die tolle Sicht von ganz oben und die Sauberkeit des Zimmers (wenn denn mal der Zimmerservice erscheint - war in 5 Tagen einmal der Fall).

6/10 Okay

louis, amsterdam

leuk zwembad op dak
lekker hotel, met meerendeel jonge gasten, locatie een beetje uit het centrum maar voor 2 dollar heb je een tuktuk naar de stad, Je kan het ook lopen, is niet ver maar door warmte voelt het wat verder dan het is.