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Reviews of Citadines Central Shinjuku Tokyo

3.5 out of 5
Citadines Central Shinjuku Tokyo
1-2-9, Kabukicho, Shinjuku-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 448 out of 1008 reviews" "
Rating 8 - Good. 425 out of 1008 reviews" "
Rating 6 - Okay. 92 out of 1008 reviews" "
Rating 4 - Poor. 29 out of 1008 reviews" "
Rating 2 - Terrible. 14 out of 1008 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.4/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Lindsey

Travelled with group
Liked: Amenities, property conditions & facilities
The room service person lost my lock while cleaning the room. And one of the foreign from desk person acting super obnoxious when I approached him for questions with my broken Japanese. He looked annoyed as hell while I was struggling to speak with him. He immediately switched to English with a very impatient attitude with me and I was like wow soo rude.
Stayed 3 nights in Jan 2024
Response from Guest Service on 28 Mar,2024
Thank you very much for staying at Citadines Central Shinjuku Tokyo.We will take your comments seriously and ensure that our staff is thoroughly trained and instructed to provide you with services that will satisfy you in the future. Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.

8/10 Good

kapil, irvine

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The central location in Shinjuku was perfect. Rooms were bit small but very clean. There was a good restaurant in the property and many nice cafes and restaurants nearby.
Stayed 3 nights in Mar 2024
Response from Tani on 26 Mar,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement. We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Craig

Travelled with family
Close to everything. Lovely and clean
Stayed 6 nights in Mar 2024
Response from ALI on 23 Mar,2024
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."

10/10 Excellent

Luciana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel has a great location in the middle of all the action. Shops, subway, dinning and night life, but still quite for those who go to bed early.
Stayed 4 nights in Mar 2024
Response from ALI on 23 Mar,2024
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."

8/10 Good

Daphne Leon

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Conveniently located and clean. There is a lot of activity in the area, and it can be loud during the night. Street noise can be heard from the rooms.
Stayed 4 nights in Dec 2023
Response from Guest Service on 18 Mar,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Jackie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay here
Stayed 4 nights in Mar 2024
Response from Tani on 15 Mar,2024
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.

6/10 Okay

Jessica

Stayed 7 nights in Mar 2024
Response from Guest Service on 13 Mar,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Luis

Stayed 5 nights in Feb 2024
Response from ALI on 24 Mar,2024
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."

10/10 Excellent

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ight
Stayed 1 night in Feb 2024
Response from ALI on 27 Feb,2024
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."

10/10 Excellent

Tracy

Liked: Cleanliness, staff & service, property conditions & facilities
The street is too noisy even 1am
Stayed 1 night in Feb 2024
Response from ALI on 21 Feb,2024
"Thank you very much for staying at Citadines Central Shinjuku Tokyo.We would like to share your comments with our entire staff and will make use of them to improve our services in the future.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.We sincerely look forward to serving you again."

8/10 Good

Claude

Liked: Staff & service, amenities, property conditions & facilities
This is a budget-category hotel in a central, convenient and interesting location. The rooms are quite small but reasonably comfortable. Our room was perfectly clean but some common areas (not the restaurant) were dirty. The staff are excellent, both helpful and knowledgeable. We would have preferred that breakfast open earlier. It's important to note that despite being located in a pretty raucous neighborhood, the hotel rooms are superbly insulated for sound and so the experience is one of blissful quiet.
Stayed 1 night in Feb 2024
Response from ALI on 17 Feb,2024
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."

8/10 Good

Hoi Ying

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Staff friendly and fast check in. Around 8 mins from Shinjuku-sanchom station. A lot of restaurants nearby. Lawson just on ground floor and 7-11 just few steps from Lawson. Strong water pressure in bathroom, mattress too soft to me.
Stayed 3 nights in Feb 2024
Response from Frontdesk on 15 Feb,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Diana

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Perfect!
Stayed 14 nights in Jan 2024
Response from Frontdesk on 15 Feb,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Gloria

Travelled with partner
Liked: Staff & service, amenities
Disliked: Property conditions & facilities
First with the good.. excellent location, right next to golden gai and really popular areas with lots to do and see! Great food options near by. Close to stations. Staff were polite and sweet. Very helpful. Room had the essentials. Now onto the not so great.. the hotel is quite dated.the rooms are carpeted. So it just looked quite old and didn't feel super clean. The rooms are small for the comparable price in the area. The tea and coffee selection in the room didn't have green tea.. which would have been a nice touch. They serve free coffee from 12pm to 8pm.. which I find strange as I thought most people take coffee in the morning.
Stayed 6 nights in Jan 2024
Response from Frontdesk on 15 Feb,2024
Thank you very much for staying at Citadines Central Shinjuku Tokyo.We would like to share your comments with our entire staff and will make use of them to improve our services in the future.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.We sincerely look forward to serving you again.

10/10 Excellent

Anders

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Heavy party district, may be harder for girls to feel comfortable going alone
Stayed 7 nights in Jan 2024
Response from Frontdesk on 15 Feb,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

4/10 Poor

Sharon

Stayed 7 nights in Jan 2024
Response from Guest Service on 21 Mar,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Lorraine

Travelled with partner
Liked: Cleanliness, staff & service
Had a comfortable stay here. The rooms were very clean and the location was very convenient. The only downside is that the rooms feel a little dated and slightly rundown.
Stayed 4 nights in Jan 2024
Response from ALI on 28 Jan,2024
"Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future."

6/10 Okay

Kala

Stayed 4 nights in Jan 2024
Response from Frontdesk on 15 Feb,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

wee kheong

Travelled with group
Liked: Cleanliness, staff & service, amenities
within walking distance to Shinjuku train station . Lawson at the downstairs of the building, easy to buy water or beer up to room. Recept is at 3rd floor. Use the lift instead of escalator to go up hotel. Lobby serves free coffee, which is of premium quality. My request for high floor was met. Room clean although a bit dated. Lots of dining options around
Stayed 2 nights in Jan 2024
Response from Guest Service on 15 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Jake

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Was a great stay and right next to the heart of Shinjuku. Definitely consider for future stays
Stayed 3 nights in Jan 2024
Response from Frontdesk on 15 Feb,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

4/10 Poor

Frederick

Travelled with partner
Liked: Cleanliness
It is always disappointing when online pictures do not match reality. The property needs updating and refreshing. The room was faded, the mattress was worn, and the pillows needed to be replaced. A plus was the friendly desk staff. We stayed at four hotels in Tokyo. This is the only one we will not repeat.
Stayed 1 night in Jan 2024
Response from Tani on 18 Jan,2024
Thank you very much for staying at Citadines Central Shinjuku Tokyo.We would like to share your comments with our entire staff and will make use of them to improve our services in the future.Thank you very much for taking time out of your busy schedule to provide us with your valuable feedback.We sincerely look forward to serving you again.

8/10 Good

Yin Chun

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My son and I had a nice time in Tokyo Japan. We stayed at Citadines Hotel for 12 days. The room is a bit small but it is not a big issue. The location of the hotel is very convenient and walkable to all the departments stores and restaurants within Shinjuku district. The Shinjuku subway is about 10 minutes walk. It is in the middle of the red light district but no one bother us. It is quite safe.
Stayed 12 nights in Dec 2023
Response from ALI on 12 Jan,2024
Dear, MS/Mr. Warm greetings from Citadines Central Shinjuku Tokyo.Thank you for your enquiry and choosing Citadines Central Shinjuku Tokyo.in japan safe and in this Shinjuku district safe as wellIf you have any questions or inquiry, please feel free to ask us any time.We are looking forward to receiving you.Thank you very much.Sincerely,Guest Service OfficerALI

10/10 Excellent

Hailey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was fabulous! Situated in an amazing location close to the main strip of Shinjuku, there is an array of bars and local cuisines only a short distance away. The rooms were good size with lovely bathrooms and were very warm during the winter. The breakfast buffet was also very good. The main train station is also a 5 min walk! Loved staying here
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Evan

Travelled with family
Liked: Cleanliness, staff & service
Stayed 5 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Kara

Liked: Cleanliness, staff & service, property conditions & facilities
Easy to find, easy to get to from Shinjuku station. Nice rooms and quiet
Stayed 1 night in Jan 2024
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

6/10 Okay

Chanchali

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was great, location was really close to train station. Room was very small and beds were not very comfortable. Bathroom was not as advertised. Overall not worth the price paid but for a cheaper rate it would have been okay.
Stayed 3 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Russell

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Fang-yu, San Jose

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bathroom is quite roomy.
Stayed 4 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Mina

Stayed 5 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Jiayang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
nice location
Stayed 1 night in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Swetambaran

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall, I'd thoroughly recommend this hotel. It's staff are helpful and pleasant, the facilities and rooms are great for anyone who's doing a lot of site seeing Tokyo. The only complaint is the area is not the safest for foreigners (and especially people of colour).The main reason are the touts and promoters who are very aggressive at trying you to go to unsavoury bars. Ultimately this is not a fault of the hotel and the area is well known for this, but good for people to know.
Stayed 7 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Ronald

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent area in the middle of Shinjuku, with Golden Gai access directly behind the hotel. Place was clean and nicely designed, with very helpful staff. Only minor issues as the temperature control the room was difficult to dial in. Seemed either too hot or too cold no matter what we did with the thermostat. Despite this, I'd stay here again.
Stayed 8 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

6/10 Okay

Kevin

Stayed 4 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

DOR, Forest Hills

Stayed 7 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Charisse

Stayed 5 nights in Dec 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

MAE ANN

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A 10 minute walk from the station. Good breakfast but needs variety especially if staying for 4 days. Appreciate the staff who cleans our room thoroughly.
Stayed 4 nights in Nov 2023
Response from Front Desk on 13 Dec,2023
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.

10/10 Excellent

Christine, San Francisco

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It's a great hotel with its friendly and helpful staff, very convenient location, and best of all the cleanliness of the rooms. You can't ask for more than that. I'll definitely recommend this hotel to everyone I know. Plus, I'll stay here again when I visit Tokyo again.
Stayed 7 nights in Nov 2023
Response from Front Desk on 2 Dec,2023
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Samantha Adriana

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Would stay again
Stayed 13 nights in Nov 2023
Response from Front Desk on 2 Dec,2023
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Charlie, Kirkland

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to a seedy but safe area. Very close to public transportation and great shopping. Would stay there again.
Stayed 5 nights in Nov 2023
Response from Front Desk on 2 Dec,2023
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Emilia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
By far, a standout hotel for us in Japan. The location was perfectly in the centre of Shinjuku without it being too chaotic. The hotel itself was very clean, modern and eco conscious. One thing that really stood out for us about Citadines was the friendly staff - no request went unheard and they always had a smile on their faces and seemed very genuine. We would definitely recommend this hotel and would stay here again in the future.
Response from Front Desk on 2 Dec,2023
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, property conditions & facilities
Convinient
Stayed 7 nights in Nov 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

8/10 Good

Chun Yin Kevin, Singapore

Liked: Cleanliness, staff & service, amenities
There's quite a bit of dust next to the bad area on the carpet apart from that everything is good. Location is good for shopping, streets are rowdy at night as expected as it located in Shinjuku.
Stayed 2 nights in Nov 2023
Response from Front Desk on 2 Dec,2023
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.

10/10 Excellent

Amjad

Liked: Cleanliness, staff & service, property conditions & facilities
Excellent location in Shinjuku. Walking distance to Kabukicho night life. I came for the night life and this hotel was the perfect location. 7-11 opposite which was open 24hrs if you ever needed a snack. Room and staff all excellent, will stay again
Stayed 7 nights in Nov 2023
Response from Tani, Front Desk on 27 Nov,2023
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo.We would also like to take this opportunity to thank you for taking the time to share your comments with us. Your kind words have given us all confidence and encouragement.We would like to continue to welcome you with our warm hospitality, and we hope that you will take another opportunity to visit us again in the future.

2/10 Terrible

Colin

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Awful: Dangerous location, grubby rooms.
An awful hotel in a really bad and dangerous area. At check-in we were advised not to walk near the hotel as it was unsafe and that there were gangs of "Africans and Jakuza" operating locally, targeting tourists. We felt so unsafe so left a night early. The hotel has declined to refund me, which is really disappointing given they were the ones who told me of how bad it is. Rooms cramped and grubby.
Stayed 3 nights in Nov 2023
Response from Guest Servce on 21 Nov,2023
Thank you for using Citadines Central Shinjuku Tokyo.Regarding the safe you pointed out, we apologize for the inconvenience caused.We will review the check system and improve it as soon as possible to prevent this from happening in the future.Thank you very much for taking the time to post this while you are busy.We will continue to strive to be a better hotel so that our customers can use it comfortably.We look forward to welcoming you back on your next visit.

8/10 Good

FRANKIE, SANTA ANA

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Oct 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

6/10 Okay

Deirdre, Hong Kong

Travelled with group
Liked: Staff & service, property conditions & facilities
Ok
Stayed 2 nights in Nov 2023
Response from Guest Servce on 27 Nov,2023
Thank you so much for staying with us.We al are looking forward to welcome you again soon.

8/10 Good

Enoch

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stay at the hotel was more than satisfactory. Staff were very helpful and location is convenient. Bed and pillows could be improved for more comfort
Stayed 5 nights in Nov 2023
Response from Guest Service on 15 Nov,2023
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.

10/10 Excellent

David

Stayed 4 nights in Nov 2023
Response from Guest Service on 11 Jan,2024
Thank you very much for choosing to stay at Citadines Central Shinjuku Tokyo. We would also like to We would like to thank you for your valuable feedback and we hope that you will take another opportunity to visit us again in the future.

6/10 Okay

Miguel, miami

Business traveller
Liked: Staff & service
At nigth yu cant walk safely or in peace without some ofering you drugs bars etc … it just doesn’t feels safe , the bathroom wc was always dirty .. and tooms are too small
Stayed 3 nights in Nov 2023
Response from Guest Service on 15 Nov,2023
Thank you for choosing to stay at Citadines Central Shinjuku Tokyo. We were delighted to have you stay with us and it was a pleasure serving you throughout your stay. We appreciate your comments or suggestions about your recent stay. From all of us at Citadines Central Shinjuku Tokyo, we look forward to welcoming you back here.