Staff are extremely Helpful and friendly. I enjoyed the location of this hotel since it's next to a Subway station (Fukutoshin and Oedo Line) which takes you anywhere in the city of Tokyo. The location has various food options around, and it is minutes away from Kabukicho if you want to enjoy the nightlife. I had no issues had this hotel. It was my second year coming back, and I hope to return again very soon.