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Reviews of Hotel Sunroute Plaza Shinjuku

3 out of 5
Hotel Sunroute Plaza Shinjuku
2-3-1 Yoyogi, Shibuya, Tokyo, Tokyo-to

Reviews

9.0

Wonderful

Rating 10 - Excellent. 669 out of 1143 reviews" "
Rating 8 - Good. 365 out of 1143 reviews" "
Rating 6 - Okay. 77 out of 1143 reviews" "
Rating 4 - Poor. 16 out of 1143 reviews" "
Rating 2 - Terrible. 16 out of 1143 reviews" "

9.2/10

Cleanliness

9.0/10

Staff & service

9.0/10

Amenities

9.0/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

lay cheng

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Self check in , friendly staff. Clean room but no provision of free bottle drink
Stayed 3 nights in Apr 2024

10/10 Excellent

Norielyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I will recommend this place to anyone is very easy for transportation
Stayed 2 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 18 Apr,2024
Dear valued customer, thank you for recommending the easy transportation access. We aim to provide convenience to all our guests. We look forward to your visit. Hotel Sunroute Plaza Shinjuku

8/10 Good

Brent

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The location of this hotel can’t be beat. The rooms are small and nothing special but have everything you need.
Stayed 4 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 17 Apr,2024
We are pleased that you have been pleased with the location of our hotel. The rooms are designed with all the necessary facilities. We sincerely look forward to serving you again.

10/10 Excellent

MARIA

Liked: Cleanliness, staff & service, property conditions & facilities
So convenient to SHINJUKU Station, convenience stores & department stores. All within walking distance. Excellent customer service!
Stayed 7 nights in Oct 2023
Response from Hotel Sunroute Plaza Shinjuku on 16 Apr,2024
We are delighted to hear your favorable feedback regarding our convenient location and excellent customer service. We sincerely look forward to welcoming you again! Hotel Sunroute Plaza Shinjuku

10/10 Excellent

Darlyn

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is an amazing hotel! Our room was spacious and lovely. The there vending machine and washing machine in different floors of the hotel. Super convenient. Recommend washing small amount at a time since the dryer isn't the best. The hotel is close the the Shinjuku Station and lots of restaurants. We absolutely loved our stay here.
Stayed 3 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 16 Apr,2024
We are delighted to learn that you had a wonderful stay at our hotel. We are pleased that you enjoyed the spacious and lovely room. Thank you for recommending our hotel's laundry facilities; the coin-operated laundry is available on multiple floors. We are glad you enjoyed the convenient location near Shinjuku Station and various restaurants. We look forward to welcoming you again soon!Hotel Sunroute Plaza Shinjuku

10/10 Excellent

Noelle

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would definitely go back and I plan on it. It was such a great place to stay and pretty walkable to all the transportation you’ll need. Even if you decide to just walk around, it’s a great place to stay. They were also so accommodating because I didn’t have a ticket to get on the bus to go back to the airport but they made it happen anyway. I still had to buy the ticket but it was very easy, cheap, and they didn’t have to go out of their way so it was nice.
Stayed 1 night in Feb 2024
Response from Hotel Sunroute Plaza Shinjuku on 16 Apr,2024
Dear guest, Thank you for choosing to stay with us at Hotel Sunroute Plaza Shinjuku. We are delighted to hear that you had a great experience and found our location convenient. We are always committed to providing excellent service to our guests. We look forward to welcoming you back on your next visit. Warm regards, Hotel Sunroute Plaza Shinjuku

10/10 Excellent

Maureen

Stayed 10 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 17 Apr,2024
Dear Maureen,Thank you very much for your feedback.We will hope we will see you at Hotel sunroute plaza ShinjukuRegards,Hotel sunroute plaza Shinjuku

8/10 Good

Charlemagne

Travelled with family
Liked: Property conditions & facilities
This property is close to every thing
Stayed 5 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 15 Apr,2024
Dear guest,We are glad to hear that our property's location suited your needs. We look forward to welcoming you back! Hotel Sunroute Plaza Shinjuku

4/10 Poor

Kiara

Disliked: Cleanliness
There was hair all over the bathroom. There was pubic hair on the towel. I didn't feel like the room was very clean m.
Stayed 2 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 13 Apr,2024
We sincerely apologize for the inconvenience you experienced during your stay. Cleanliness is of the utmost importance to us, and we have addressed this matter with our housekeeping team to ensure such oversights do not recur. Your feedback is invaluable in helping us maintain our high standards. Should you choose to stay with us in the future, we will make every effort to provide you with a pristine and comfortable environment.

10/10 Excellent

Sviatlana

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great breakfast!
Stayed 3 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 13 Apr,2024
Thank you for your positive feedback regarding our great breakfast! We are thrilled to hear that you enjoyed it. At Hotel Sunroute Plaza Shinjuku, we strive to offer a delightful dining experience to all our guests. We hope to welcome you back soon for another enjoyable stay. Hotel Sunroute Plaza Shinjuku

8/10 Good

Sonya

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel staff was great, and always helpful. The breakfast buffet was large and a good variety. The rooms were small but were clean.
Stayed 2 nights in Mar 2024
Response from Hotel Sunroute Plaza Shinjuku on 13 Apr,2024
Thank you for sharing your positive feedback with us. We are delighted to hear that you appreciated the great service from our staff and enjoyed the variety offered in our breakfast buffet. At Hotel Sunroute Plaza Shinjuku, we strive to maintain cleanliness in our rooms to ensure a pleasant stay for our guests. We hope to welcome you back soon!Hotel Sunroute Plaza Shinjuku

8/10 Good

Michal

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Good stopover place, great location
Stayed 1 night in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 11 Apr,2024
We sincerely appreciate your stay at Hotel Sunroute Plaza Shinjuku.Your feedback will be shared with all staff members, and we will strive to continue providing services that meet your expectations.We look forward to welcoming you again in the future.

10/10 Excellent

Michelle Marie, Kirkwood

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location convenient to Shinjuku Station. The breakfast buffet was the best of our trip. Everyone loved the variety of eastern and western dishes!
Stayed 5 nights in Mar 2024
Response from Hotel Sunroute Plaza Shinjuku on 11 Apr,2024
Thank you for choosing Hotel Sunroute Plaza Shinjuku for your stopover. We are delighted to hear that you found our location great. Our hotel strives to provide a convenient and comfortable stay for all our guests. Should you need any assistance in the future, please do not hesitate to contact our staff. We look forward to welcoming you back. Warm regards,

8/10 Good

Gary

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Typical ,clean ,hotel. Very nice staff.
Stayed 2 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 11 Apr,2024
Thank you very much for staying with us. We are delighted to hear that you enjoyed your stay. We look forward to welcoming you again soon.

10/10 Excellent

JI

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good.very close to train station and subway stations. Very good hotel for detailed amenities. Good breakfast buffet.
Stayed 3 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 11 Apr,2024
We sincerely appreciate your stay at Hotel Sunroute Plaza Shinjuku.Your feedback will be shared with all staff members, and we will strive to continue providing services that meet your expectations.We look forward to welcoming you again in the future.

8/10 Good

Cangela

Travelled with family and small children
Liked: Cleanliness, amenities, property conditions & facilities
The hotel is beautiful, they provide you with multiple toiletries, breakfast buffet is great with multiple options to choose from. Rooms are spacious compared to others we stayed in Tokyo. Unfortunately the bed was really small for us being a family of 3, but most beds are small in Tokyo, but very comfortable bed, clean room and the hotel also very clean. They clean every day which is a plus, and the best part is location, excellent location.
Stayed 2 nights in Apr 2024
Response from Hotel Sunroute Plaza Shinjuku on 7 Apr,2024
Thank you very much for sharing your positive feedback regarding your stay at the hotel. We are delighted to hear that you were satisfied with the various bath amenities provided and enjoyed the breakfast buffet. Our hotel team takes pride in maintaining high cleanliness standards, and we are pleased to know that you appreciated the cleanliness of the room and the hotel overall.Regarding the bed size, we appreciate your concern about the typical bed size in Tokyo and are thankful for your comment that the bed was comfortable despite its size. We are also delighted that you valued our hotel's central location. We strive to provide all our guests with a convenient and enjoyable stay. We look forward to welcoming you back soon.Sincerely,

8/10 Good

John

Liked: Cleanliness, staff & service, amenities
Great base for Tokyo - so close to Shinjuku and all that it offers plus so easy to get the train all over the city. Room was very hot to begin with but ac worked well. As others mentioned small but compact rooms but not an issue if you’ve done even the slightest bit of research about hotels in Tokyo. Would def stay here again for a great base to get around and see all Tokyo has to offer.
Stayed 3 nights in Mar 2024
Response from Hotel Sunroute Plaza Shinjuku on 7 Apr,2024
Thank you for choosing Hotel Sunroute Plaza Shinjuku for your recent stay in Tokyo. We are delighted to hear that you found our hotel to be a great base for exploring the vibrant city of Tokyo, especially due to our convenient location near Shinjuku and easy access to public transportation. We appreciate your understanding regarding the size of our rooms, which are designed to maximize space efficiency.We are pleased to note that the air conditioning in your room helped maintain a comfortable temperature throughout your stay. Should you encounter any concerns during your next visit, please do not hesitate to contact our reception team for immediate assistance. We look forward to welcoming you back for another enjoyable stay and hope you have the opportunity to explore more of what Tokyo has to offer.Warm regards,

10/10 Excellent

Calvin

Liked: Cleanliness, staff & service, property conditions & facilities
The staff's are awesome!
Stayed 7 nights in Mar 2024
Response from Hotel Sunroute Plaza Shinjuku on 6 Apr,2024
Thank you for your kind words regarding our staff! We strive to provide exceptional service to all our guests. Your feedback is truly appreciated and will be shared with the team. We look forward to welcoming you back to Hotel Sunroute Plaza Shinjuku soon. Warm regards,

8/10 Good

PHUONG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 7 nights in Mar 2024
Response from Hotel Sunroute Plaza Shinjuku on 6 Apr,2024
We sincerely appreciate your stay at Hotel Sunroute Plaza Shinjuku.Your feedback will be shared with all staff members, and we will strive to continue providing services that meet your expectations.We look forward to welcoming you again in the future.

10/10 Excellent

Amy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Mar 2024
Response from Hotel Sunroute Plaza Shinjuku on 4 Apr,2024
We sincerely appreciate your stay at Hotel Sunroute Plaza Shinjuku.Your feedback will be shared with all staff members, and we will strive to continue providing services that meet your expectations.We look forward to welcoming you again in the future.

10/10 Excellent

Tze Koon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
-
Stayed 6 nights in Mar 2024
Response from Hotel Sunroute Plaza Shinjuku on 3 Apr,2024
We sincerely appreciate your stay at Hotel Sunroute Plaza Shinjuku.Your feedback will be shared with all staff members, and we will strive to continue providing services that meet your expectations.We look forward to welcoming you again in the future.

10/10 Excellent

Lynna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would be happy to stay here again.

10/10 Excellent

Wendong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to main bus/train terminal and can be easily accessed. Facility is well kept and room is clean. Also has bus access from/to airport so it is very convenient for travelers with lots of luggage
Stayed 1 night in Mar 2024

10/10 Excellent

Wendong

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location, clean and easy access by train or bus, room is clean and in good conditions
Stayed 4 nights in Mar 2024

10/10 Excellent

Nadia, Honolulu

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I have been staying at this property for over 10 years when I come to Japan. It’s my favorite property because the property is conveniently located amongst great transportation and shopping. I had a quite disturbing experience when I was lining up at the front desk to ask about their takkyubin services. When it was my turn an older gentleman with salt and pepper hair color asked me in a disrespectful voice “check in?” I was taken aback by this. Since I am able to speak in Japanese fluently, I started speaking in Japanese and noticed that his attitude changed completely! I felt that he didn’t want to speak in English and just wanted to direct me to a check-in kiosk. Not all Asians are Chinese and that there are American-Japanese as well. I understand that there are many types of foreigners however, treating guests with kindness is important in any hospitality business in my opinion.
Stayed 10 nights in Mar 2024

10/10 Excellent

Erica

Travelled with family
Liked: Staff & service, amenities, property conditions & facilities
It was located in a prime location next to one of the Shinjuku subway entrances. It was very clean and the staff was friendly! Of course the rooms were small but I expected that so I wasn’t surprised. I would definitely stay again!
Stayed 3 nights in Mar 2024

8/10 Good

Mui San

Travelled with family
Liked: Staff & service, amenities
Convenient Near train station However room not fully clean-up . Can see dust 😂
Stayed 12 nights in Mar 2024

10/10 Excellent

Corina, Seattle

Stayed 5 nights in Mar 2024

6/10 Okay

Judy

Liked: Cleanliness, staff & service
Stayed 5 nights in Mar 2024

8/10 Good

Christina

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
LOCATION LOCATION LOCATION! Great location! Located right next to the a Tokyo metro line and across from the JR lines, this hotel is very convenient. It’s very close to shopping malls and lots of food. It’s also right next to a McDonald’s and a Family Mart. They hotel entrance and lobby is beautiful. The check-in process was very easy. It’s all done on a computer and you do it yourself. They have a wide range of amenities located outside the elevator for you to grab what you need. The room itself is fairly small but that’s no surprise to hotels in Tokyo. The room is a little bit outdated but that didn’t bother us. There are also laundry machines on a few floors where you can check updates on it from your room TV. That is a great way to check if the laundry machines are available, and when your clothes are done being washed and dried. Plus is that the airport limousine stops by this hotel for a pick up and drop offs from and to the airport. No more lugging your baggages around the subway stations. I highly recommend taking the airport limousine as it’s super convenient, cheap, and fast. Can’t recommend his hotel enough.
Stayed 3 nights in Mar 2024

10/10 Excellent

Stewart

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location for being a tourist in Tokyo!
Stayed 2 nights in Mar 2024

2/10 Terrible

Pui Wah Eric

Disliked: Cleanliness
Room is dirty. Bedding is terrible dirty. After I got shower and ready for bed. The moment I remove the cover sheet and find out bedding sheet is dirty with red and black spot. Call house keeping but no one work at night. Receptionist has to come to my room and change bedding sheet. Once he pull the bedding sheet, the bedding pad is even worst. I ask them to change my room and that is 12 am and I don’t have good sleep as I even find out bed bugs in the previous room.
Stayed 2 nights in Mar 2024

8/10 Good

Jami

Liked: Cleanliness, staff & service, property conditions & facilities
Since this is a self check-in facility, we did not have much chance to interact with staff. Personally, I would appreciate more hospitality from the staff as this hotel is not cheap, I have paid $230 a night on my last night, therefore, I expected more services. The location of this hotel is great, it's close to the JR line south exit and there's a metro station next to the hotel.
Stayed 1 night in Mar 2024

10/10 Excellent

Jane Masae

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I would recommend this hotel to others. Its location to Shinjuku Station is exceptional - you can access trains, buses & taxi’s at the station making transportation so simple. As the majority of hotels room size in Japan is small - my family of 3 were comfortable. Within walking distance to McDonald’s, Wendy’s, 7-11 and coffee cafes - satisfying hunger - a family with young children and just wanting a quick bite or snack after returning from your day’s adventure.
Stayed 5 nights in Dec 2023

2/10 Terrible

Phil

Travelled with partner
Disliked: Cleanliness, amenities
The hotel lobby is fairly nice. Check in and checkout process was easy and straightforward. The rooms were gross and not well maintained. This was the worst hotel room we booked of four hotels on our trip to Japan.
Stayed 2 nights in Mar 2024

8/10 Good

Rozet Mikaela

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great central spot, close to the station and restaurants. Very small room but that is typical in Tokyo

8/10 Good

Anthony

Travelled with partner
Accessible convenient food shopping transport
Stayed 6 nights in Mar 2024

10/10 Excellent

SHIYIN

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean
Stayed 7 nights in Mar 2024

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for my first visit to Tokyo - walking distance from major transport hub Shinjuku and from many eating, drinking and nightlife options. Quiet at night despite central location. Skip breakfast and seek local options - the cooked breakfast isn’t great, as you’d expect. Other than that, great hotel.
Stayed 4 nights in Mar 2024

10/10 Excellent

Maria Mercedes

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I specially like to commend the staff which was very helpful to my queries. I asked if I could leave our luggages after we check out because we still had to go to Sanrio Puroland and they happily accommodated my request. Hotel is really close to almost everything and the train stations. Room is tiny but enough for 2 people. Bed and pillows are good. Room was very clean. And the bus limousine stops at hotel which is so convenient. Would definitely stay here again!
Stayed 5 nights in Mar 2024

8/10 Good

Cathy

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staffs were very polite and helpful. And the hotel is very clean
Stayed 5 nights in Feb 2024

6/10 Okay

Daryl

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
In comparison of our room very near the Kyoto station, our room at Sunroute was half the size and more expensive.
Stayed 8 nights in Mar 2024

10/10 Excellent

Brett

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location is AMAZING and so many amenities! Staff is also very friendly without being too intrusive. Thank you for the memories!
Stayed 5 nights in Mar 2024

8/10 Good

Jami

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Hotel was in a very good location, walkable to many dinning and shopping but not as noise as the Kabukicho area. 3 minutes walk to the train station and there's a train station next to the hotel.
Stayed 4 nights in Mar 2024

8/10 Good

Elaine

Liked: Cleanliness, staff & service
Location was great! Surrounding by the train, bus terminal and loads of shopping mall. Easy access to any place you would want to go.
Stayed 5 nights in Feb 2024

8/10 Good

Sharon

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very convenient in location in terms of station distance and surrounding! The amenities provided in the lounge were great too. The room is quite small however and the cleanliness was average.
Stayed 2 nights in Mar 2024

10/10 Excellent

Alyanna

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great Location and Amenities. If you are looking for a place to stay that has everything this is the perfect choice. You can even book an Airport Bus and get picked up right in front of the Hotel or Luggage delivery.
Stayed 1 night in Mar 2024

10/10 Excellent

Monica

Stayed 2 nights in Mar 2024

8/10 Good

Tommy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It is a convenient location where near to Shinjuku station and walking across to Times Square
Stayed 6 nights in Feb 2024

10/10 Excellent

Emma

Liked: Cleanliness, staff & service, property conditions & facilities
Great in every way
Stayed 2 nights in Mar 2024