Property grounds

Reviews of Shinagawa Prince Hotel

4 out of 5
Shinagawa Prince Hotel
4-10-30 Takanawa Minato-ku, Tokyo, Tokyo-to

Reviews

8.6

Excellent

Rating 10 - Excellent. 1487 out of 3021 reviews" "
Rating 8 - Good. 995 out of 3021 reviews" "
Rating 6 - Okay. 347 out of 3021 reviews" "
Rating 4 - Poor. 113 out of 3021 reviews" "
Rating 2 - Terrible. 79 out of 3021 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.2/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

10/10 Excellent

Scott, KAILUA KONA

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel near a large train station. Lots of shopping and entertainment nearby. The staff was excellent
Stayed 3 nights in Mar 2024

8/10 Good

Tammara

Travelled with family
Liked: Amenities
There are pros and cons to this property. It was the first hotel we stayed at when we arrived in Japan. As a first hotel, it was very convenient. Right across the road from the subway. And surrounded by restaurants and stores and amenities. Really easy as a launching point to other areas in Tokyo. For that reason, I loved it. However, the room was very dated, and not as clean as I would prefer and I didn’t find the staff warm or helpful. And the room was small and super hot with no ability to cool it off. If you choose this hotel, it will be for location, location, location.
Stayed 5 nights in Mar 2024

6/10 Okay

Justin

Liked: Cleanliness
Disliked: Property conditions & facilities
There should be cold air for A/C during all seasons, being in a room at a constant 24-25 degrees Celsius was uncomfortable and there was no way to cool the room down
Stayed 2 nights in Mar 2024

6/10 Okay

Jon, Honolulu

Travelled with family
They have a laundry facility for guests to use. They also have a courier service to send your boxes/luggage to the airport which is very convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Xin

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s our first time to visit Tokyo. The whole city left us so many good memories include your hotel. Yes, we will come again. A Canadian family
Stayed 5 nights in Mar 2024

4/10 Poor

Dale

Travelled with group
Disliked: Property conditions & facilities
The rooms were shabby. The lining of the blackout drapes was peeling off in numerous spots, so that the sun was shining in first thing in the morning. Additionally, the air conditioning did not work in our room and in the two adjacent rooms. When we asked the front desk about it they told us to read the instructions. We found a housekeeping person who showed us how it is supposed to work - but, once again, it did not work in our room and in the two adjacent rooms.
Stayed 2 nights in Mar 2024

10/10 Excellent

Kiyoko

Stayed 4 nights in Mar 2024

8/10 Good

Michelle

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We really like the view and location!
Stayed 5 nights in Mar 2024

8/10 Good

Ellen, Boynton Beach

Travelled with partner
Liked: Amenities
While train station is near, not much else is near the hotel. Hotel has limited shopping available.
Stayed 4 nights in Mar 2024

10/10 Excellent

Cynthia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get around from this hotel. Conveniently located across from the train station
Stayed 5 nights in Mar 2024

10/10 Excellent

Christopher

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean, efficient, and convenient.
Stayed 2 nights in Mar 2024

10/10 Excellent

Christy

Business traveller
I understand cleaning staff members are working hard but the hallway, especially around the elevator needs to be kept clean.
Stayed 3 nights in Mar 2024

10/10 Excellent

Roy, SLIDELL

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was in the main tower and the accommodations were great. The only thing I didn't like was the AC system. It was difficult to adjust the room temperature.
Stayed 2 nights in Mar 2024

8/10 Good

Stacy, Honolulu

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the close proximity of the train station, area supermarket and convenient stores like a 7-eleven in the hotel. The a variety of restaurants were also in close proximity to the hotel. The staff were courteous and helpful. Our room was smaller than I am used to coming from the US.
Stayed 6 nights in Mar 2024

10/10 Excellent

Kazuya

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
駅から近く、周りにはなんでもあり最高のロケーション。羽田空港にも電車一本で行ける。タクシーでも短時間で行ける。
Stayed 1 night in Mar 2024

10/10 Excellent

Aaron

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Really nice staff and beautiful room
Stayed 3 nights in Feb 2024

10/10 Excellent

Bonnie

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Close to station. Lots of things to do.
Stayed 3 nights in Mar 2024

8/10 Good

Tracey

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved this hotel, was perfect for us, really close to Shinagawa Station. The staff were professional and friendly. The room was cleaned daily and the hotel was very clean. A really nice "quiet" area on 7th floor. My only "complaint" is that the mattress was very hard.
Stayed 6 nights in Mar 2024

8/10 Good

David

Liked: Cleanliness, staff & service, property conditions & facilities
A nice property

8/10 Good

Shpendi, Calistoga

Stayed 1 night in Mar 2024

8/10 Good

Sara

Stayed 2 nights in Mar 2024

10/10 Excellent

Tinghui

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Mar 2024

8/10 Good

Vipul, Livermore

Stayed 1 night in Mar 2024

4/10 Poor

Steve, Elk Grove Village

Business traveller
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Usually have good experience. But the internet was down. Although called tech support but the internet was not working
Stayed 1 night in Mar 2024

10/10 Excellent

Shpendi

Stayed 2 nights in Feb 2024

10/10 Excellent

Abbielyn

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
I love having the train station across the street. 7-11 is also a big draw for me. Can get food, drink, and ATM access right in the store.
Stayed 1 night in Feb 2024

6/10 Okay

Enedina

Stayed 9 nights in Feb 2024

10/10 Excellent

Christian

Stayed 5 nights in Feb 2024

10/10 Excellent

SHINICHIRO

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities

8/10 Good

Allan, Hoboken

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Older hotel with outdated bathrooms and living areas. Very close to Shinagawa station which was the primary reason for us picking this one. Property is large so we did not get a chance to see the bowling alley, aquarium, or restaurants as we stayed just one night. Would have like to have had more time but maybe next time! Would book this again for the price range. If looking for more frills, you’ll likely have to spend a bit more.
Stayed 1 night in Feb 2024

8/10 Good

Eiko

Liked: Cleanliness
Stayed 1 night in Feb 2024

8/10 Good

Thomas, vancouver

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was good, except you need to take two sets of elevtors to get to your room at the annex tower. At least there are multiple elevators and they are quick.
Stayed 7 nights in Feb 2024

8/10 Good

Shinsuke, Utrecht

Travelled with family
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
混雑時にWifiが使えなくなるので不満を感じた。 利便性以外はアパホテルの方がおすすめ
Stayed 6 nights in Feb 2024

8/10 Good

Yoshikazu

Liked: Cleanliness, staff & service, property conditions & facilities
Very convenient location with easy access to a major JR station. The facility is not new, but there is something that's charmingly retro and welcoming about this hotel.
Stayed 1 night in Feb 2024

10/10 Excellent

Joseph

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily reach from train station.
Stayed 3 nights in Feb 2024

10/10 Excellent

Zhebeau

Stayed 1 night in Dec 2023

10/10 Excellent

Reiko

Liked: Cleanliness, amenities, property conditions & facilities
Everything.
Stayed 4 nights in Feb 2024

8/10 Good

Kirk

Liked: Staff & service
Quick layover in Shinagawa before heading to my permanent residency. Older Hotel but overall a nice hotel in a very convenient location
Stayed 1 night in Feb 2024

8/10 Good

Kristen

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Staff was very nice, hotel facilities could be updated. Very tiny rooms
Stayed 6 nights in Dec 2023

10/10 Excellent

Jun

Stayed 1 night in Jan 2024

6/10 Okay

Mandy

Travelled with family
Liked: Amenities
Disliked: Cleanliness, staff & service, property conditions & facilities
The bathroom smell like pee and when I called the front desk got hung up twice. I would only stay here because of location other than that it was a below average hotel
Stayed 6 nights in Jan 2024

10/10 Excellent

Karen

Stayed 7 nights in Jan 2024

4/10 Poor

shigeo

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

kelly

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved everything about it and the trains were right in front of the hotel
Stayed 3 nights in Jan 2024

8/10 Good

Deo, San Jose

Liked: Cleanliness
Decent property with convenient location
Stayed 2 nights in Dec 2023

2/10 Terrible

Andy

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, amenities, property conditions & facilities
If I would have seen actual pictures of the double twin room at The Prince Shinagawa, I would have chosen elsewhere. Super dated property and by the time you get checked in, your only option is to stay. And when we came to that conclusion, we only had one more night. Way TOO EXPENSIVE for this hotel. Lobby and exterior looks great, but the room is 40yrs old. Crossed out this property off my list for eternity. You've been warned.
Stayed 2 nights in Jan 2024

6/10 Okay

Gordon, Mililani

Stayed 4 nights in Jan 2024

8/10 Good

Yuet Hing

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Jan 2024

10/10 Excellent

Stanley

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Annexe Tower is more business like compared to the busy Main Tower. The reception level is also unique as it is on 7th floor.
Stayed 3 nights in Jan 2024

10/10 Excellent

Yasuko

Liked: Amenities
Stayed 2 nights in Jan 2024