Beautiful hotel and location. Our toilet seat was broken but didnt noticebit until 11pm so we brought it up at checkout. The staff response was "you should have told us sooner " but then we would have had to stay up until whoever was able to come out and fix it. It is what it is. Yes, needed to be fixed as it could be a safety issue, but the answer isn't always as easy as "you should have told us sooner. " just say, "im sorry, yes, we will fix that."