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Reviews of Savoia Excelsior Palace Trieste – Starhotels Collezione

4 out of 5

Reviews

9.6

Exceptional

Rating 10 - Excellent. 820 out of 1002 reviews" "
Rating 8 - Good. 160 out of 1002 reviews" "
Rating 6 - Okay. 18 out of 1002 reviews" "
Rating 4 - Poor. 4 out of 1002 reviews" "
Rating 2 - Terrible. 0 out of 1002 reviews" "

9.8/10

Cleanliness

9.6/10

Staff & service

9.4/10

Amenities

9.8/10

Property conditions & facilities

9.4/10

Eco-friendliness

Reviews

10/10 Excellent

Renee

Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful property
Response from The Reception on 5 Mar,2024
Dear Renee,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

8/10 Good

grace

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel in a great location. But, there were just some touches missing that I would expect from a hotel of this caliber. For example, there was no concierge on staff during the weekend we stayed, the bathroom tub had only a half shower door enclosure which is not always effective in keeping water from spraying outside the tub, we were only provided one bathrobe and there was no turn down service.
Stayed 2 nights in Feb 2024
Response from The Reception on 16 Feb,2024
Dear Grace,We would like to thank you first for your feedback concerning your stay at the Starhotels Savoia Excelsior Palace.Please rest assured that all your review details will be taken into consideration by our management to improve the hotel internal organization and quality standards. We certainly look forward to welcoming you back.Best regards

10/10 Excellent

E Anthony

Travelled with group
Liked: Staff & service, property conditions & facilities
the ample rooms and lobby were nice staff. was great
Stayed 2 nights in Feb 2024
Response from The Reception on 16 Feb,2024
Dear E Anthony,Thank you so much for sharing your experience at the Savoia Excelsior Palace with us.One of our first service aims is making our guests feeling welcome and comfortable and your words pay us back for our effort. We certainly look forward to welcoming you back.Best regards

8/10 Good

VINCENT, BARRHEAD

Stayed 1 night in Jan 2024
Response from Reception on 19 Jan,2024
We would like to thank you for your positive rating. Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future, Yours faithfully

10/10 Excellent

Heather, Minneapolis

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel was great, but Trieste as a whole was not welcoming to tourists.
Stayed 1 night in Dec 2023
Response from Savoia Excelsior Palace on 6 Jan,2024
Dear Heather,We really appreciate your positive review about our Hotel. We are pleased to know that our service lived up to your expectations. Looking forward to welcoming you again in our Starhotels Savoia Excelsior Palace.Best regards,The Reception

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms fit for a king
Felt like royalty in this Hapsburg era building, with wonderful views of the harbor from our balcony endowed room…Rick Steves should really put Trieste on his travel book itinerary and to mention this fine hotel…
Stayed 5 nights in Dec 2023
Response from The Reception on 25 Dec,2023
Dear Robert,We thank you for the beautiful words dedicated to our structure. It is always very appreciated to receive a positive feedback. We are honored to have offered an attentive service that lives up to your expectations.With the hope of being able to welcome you again to our Starhotels Savoia Excelsior Palace, we send our best regards.

10/10 Excellent

VERONICA, san antonio

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place for relax, luxury instalations and wonderfull foof
Stayed 1 night in Nov 2023
Response from The Reception on 30 Nov,2023
Dear Veronica,Thank you for your positive review about our hotel. We are glad you enjoyed your stay with us and we hope to be able to welcoming you back to Trieste in a future occasion. Sincerely,

10/10 Excellent

VERONICA, san antonio

Travelled with family
Liked: Cleanliness, property conditions & facilities
Wonderfull
Stayed 1 night in Nov 2023
Response from The Reception on 28 Nov,2023
Dear Veronica,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

10/10 Excellent

Anita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful property with well-appointed rooms, elegant decor, courteous staff, and good restaurant.
Stayed 1 night in Nov 2023
Response from The Reception on 23 Nov,2023
Dear Anita, we thank you for your positive review. We always try to give the best service to our guests, welcoming them again in the future. With Sincerely

8/10 Good

Klaus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location of the hotel is excellent
Stayed 2 nights in Oct 2023
Response from The Reception on 23 Nov,2023
Thank you for your positive review about our hotel. We are glad you enjoyed your stay with us and we hope to be able to welcoming you back to Trieste in a future occasion. Sincerely

10/10 Excellent

Brenda

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2023
Response from Reception on 20 Nov,2023
We would like to thank you for your positive rating. Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future, Yours faithfully Reception

6/10 Okay

Alana

Business traveller
Liked: Amenities, property conditions & facilities
Stayed 1 night in Nov 2023
Response from The Reception on 18 Nov,2023
Dear Alana,We would like to thank you first for your feedback concerning your stay at the Starhotels Savoia Excelsior Palace.Please accept our apologies if the hotel service was not up to your expectations or if our staff did not make you feel welcomed and confortable.We look forward to welcoming you back in the near future and have the possibility to better meet your service expectations.Yours sincerely

10/10 Excellent

Tiziana

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fabulous!
Stayed 2 nights in Nov 2023
Response from The Reception on 18 Nov,2023
Dear Guest,We would for your positive review about our hotel. We are glad you enjoyed your stay with us and we hope to be able to welcoming you back to Trieste in a future occasion. Sincerely,

10/10 Excellent

Andrew David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A very good hotel. Elegant and classy without being ‘snooty’. Staff were helpful. Very convenient for everything the city has to offer a tourist.
Stayed 3 nights in Nov 2023
Response from The Reception on 6 Nov,2023
Dear Andrew David,Thank you very much for your positive feedback.We are glad to hear that your experience at Savoia Hotel was positive and that our hospitality and service measured up your expectations.Looking forward to welcoming you back in our Starhotels Savoia Excelsior Palace we send our best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2023
Response from The Reception on 2 Nov,2023
Dear Guest, we would like to thank you for your excellent review about our Savoia Excelsior Palace Hotel in Trieste. We always try to offer the best accurate service for our guests. Looking forward to welcome you again in the near future, Best Regards

10/10 Excellent

Denise

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful Stay
Delightful historical hotel, beautifully maintained and in perfect location on waterfront. Ideal for cruisers, right across the street from our ship. Plenty of cafes and restaurants in easy walking distance. Pleasant staff. Outstanding concierge who helped with airport transfers and dinner reservations. Will definitely stay here again.
Stayed 2 nights in Oct 2023
Response from The Reception on 12 Nov,2023
Dear Denise,We really appreciate your positive review on our Hotel.We are pleased to know that our service leaved up to your expectations.Looking forward to welcoming you again in our Starhotels Savoia Excelsior Palace,Best regards

10/10 Excellent

Rebecca

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I was on a cruise and it ended in Trieste. The hotel was across the street from the cruise port. Excellent location. Staff was very helpful and spoke good English. It is 30 minutes from TRS Airport with no traffic. Beautiful hotel.
Response from Reception on 31 Oct,2023
"Your review fills us with satisfaction.Not only for your compliments towards our hotel and our colleagues but this is how we want to make all our Guests feel, always welcome!We hope to have the pleasure of welcoming you back soon."

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very comfortable hotel in a superb central position.
Stayed 2 nights in Oct 2023
Response from The Reception on 1 Nov,2023
We really appreciate your positive review regarding our Hotel. We are pleased to know that our service lived up to your expectations.We are looking forward to welcome you again in our Starhotels Savoia Excelsior Palace we send our Best regards

10/10 Excellent

Gregg

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT LOCATION ACROSS FROM OUR CRUISE SHIP, WALKABLE TO EVERYTHING. GREAT STAFF
Stayed 1 night in Oct 2023
Response from The Reception on 30 Oct,2023
Dear Gregg,We really appreciate your positive review on our Hotel.We are pleased to know that our service leaved up to your expectations.Looking forward to welcoming you again in our Starhotels Savoia Excelsior Palace,Best regards

10/10 Excellent

hilary

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent
Excellent check in, helpful staff taking the luggage up when the room was available. Lovely room with everything you need. And quick easy check out with baggage storage. Thank you!
Stayed 1 night in Oct 2023
Response from The Reception on 29 Oct,2023
Dear Hilary,We thank you for your precious time and it is really a pleasure to read your comment with such kind words.Looking forward to welcoming you again at the Starhotels Savoia Excelsior Palace, we send our best regards.

10/10 Excellent

Kent

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a true 5 star hotel complete with beautiful rooms, fancy bar area, peace and quiet and great staff. Nicest hotel I have ever stayed in to tell the truth, and I'm 70 years old with lots of travel experience.
Stayed 2 nights in Oct 2023
Response from The Reception on 28 Oct,2023
We really appreciate your positive review on our Hotel. We are pleased to know that our service leaved up to your expectations. Looking forward to welcoming you again in our Starhotels Savoia Excelsior Palace, Best regards

10/10 Excellent

Sean, Swampscott

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A luxury treat st the end of a long European trip, we loved this historic grand hotel. Great location, and impeccable service throughout our stay.
Stayed 1 night in Oct 2023
Response from Savoia Excelsior Palace on 27 Oct,2023
Dear Mr. Sean, It’s a pleasure to read your kind words, but most importantly, we would like to thank you for dedicating some of your personal time to us. We really appreciate your kind words about our staff and hotel services and we are very happy to have contributed to making your stay in Trieste memorable.We certainly look forward to welcoming you back in our Savoia Excelsior Palace.Best regards,The Reception

8/10 Good

TESS

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
The room was very spacious and we had a great view and balcony from our room (which we selected). The buffet breakfast was great. The staff were very helpful and the location of the hotel was close to restaurants and public transport.
Stayed 2 nights in Oct 2023
Response from Savoia Excelsior Palace on 23 Oct,2023
Dear Ms. Tess,Thank you for posting a review about your recent stay at our Savoia Excelsior Palace. We really appreciate your kind words concerning our services and hotel features. Please be assured that we are taking your views with the utmost importance. Thank you again for your valuable feedback and we hope that you will consider to come back to our property in the near future.Best Regards,The Reception

10/10 Excellent

MAURICIO, ALAMO

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location
Stayed 2 nights in Oct 2023
Response from Savoia Excelsior Palace on 19 Oct,2023
Dear Mauricio, We would like to thank you for your positive review. We look forward to welcoming you again in our Starhotels Savoia Excelsior Palace in the near future. Yours faithfully,The Reception

10/10 Excellent

Ronald

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2023
Response from Savoia Excelsior Palace on 19 Oct,2023
Dear Ronald, We would like to thank you for your positive review. We look forward to welcoming you again in our Starhotels Savoia Excelsior Palace in the near future. Yours faithfully,The Reception

10/10 Excellent

Laura

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Great location, beautiful property, clean and comfortable
Stayed 2 nights in Oct 2023
Response from The Reception on 17 Oct,2023
Dear Laura,Thank you for your positive review about our hotel. We are glad you enjoyed your stay with us and we hope to be able to welcoming you back to Trieste in a future occasion. Sincerely,

10/10 Excellent

Albert, haifa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Outstanding hotel, excellent staff in general, however i was charged for a room upgrade, always the same story no upgrade available
Stayed 1 night in Oct 2023
Response from The Reception on 17 Oct,2023
Dear Albert,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice
Stayed 7 nights in Sep 2023
Response from The Reception on 9 Oct,2023
Dear Mark,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

10/10 Excellent

Carla

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We loved the location-very easy, walkable access to numerous dining and shopping options. The architecture of the hotel and surrounding city were amazing.
Stayed 3 nights in Sep 2023
Response from The Reception on 7 Oct,2023
Dear Carla,We would like to thank you for the positive review you have shared on Expedia regarding your recent visit to Savoia Excelsior Palace.We certainly look forward to welcoming you back.Best regards

10/10 Excellent

Neil

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
On the water with a balcony. Huge room in a beautiful hotel.
Stayed 1 night in Oct 2023
Response from Savoia Excelsior Palace on 3 Oct,2023
Dear Neil, We really appreciate your positive review about our Hotel. We are pleased to know that our service lived up to your expectations. Looking forward to welcoming you again in our Starhotels Savoia Excelsior Palace.Best regards,The Reception

10/10 Excellent

Paul

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very NICE!!!! First night there. Crying baby and barking dog.......... Staff at front desk very sorry but gave us a free breakfast, very nice Staff is 5 Stars!!!!!! I will definitely be back.....
Stayed 1 night in Sep 2023
Response from Savoia Excelsior Palace on 3 Oct,2023
Dear Paul,Thank you very much for sharing your experience at the Savoia Excelsior Palace with us.One of our first aims is making our guests feeling welcome and comfortable and your words pay us back for our effort. We hope to have the pleasure of welcoming you back to the Savoia Excelsior Palace in the near future.Best regards,The Reception

10/10 Excellent

Thomas

Stayed 1 night in Sep 2023
Response from The Reception on 29 Sept,2023
Dear Thomas,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

10/10 Excellent

Edoardo

Stayed 1 night in Sep 2023
Response from Savoia Excelsior Palace on 27 Oct,2023
Egregio signor Edoardo,La ringraziamo vivamente per la Sua valutazione positiva ed augurandoci di darLe nuovamente il benvenuto presso lo Starhotels Savoia Excelsior Palace, porgiamo i nostri più cordiali saluti. Il Ricevimento

10/10 Excellent

David

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A genuinely exceptional experience in an incredible property cared for by a staff that actually enjoys helping their customers. The hotel absolutely made our experience in Trieste.
Stayed 1 night in Sep 2023
Response from Savoia Excelsior Palace on 18 Sept,2023
Dear MR. David, Thank you for your positive review about our hotel. The kind words you used to describe your visit are highly appreciated. We are glad you enjoyed your stay with us It is very important for us that our guests feel at ‘home away from home’ and we hope to be able to welcome you back to Trieste in the future. Sincerely yours,The Reception

10/10 Excellent

Olga

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2023
Response from Savoia Excelsior Palace on 19 Sept,2023
Dear Olga,We would like to thank you for your positive review. We look forward to welcoming you again in our Starhotels Savoia Excelsior Palace in the near future. Yours faithfully,The Reception

10/10 Excellent

Stephanie

Travelled with group
Liked: Cleanliness, staff & service, room comfort
A beautiful hotel in a great location. Excellent service.
Stayed 1 night in Aug 2023
Response from Savoia Excelsior Palace on 18 Sept,2023
Dear Stephanie, Thank you for your positive review about our hotel. The kind words you used to describe your visit are highly appreciated. We are glad you enjoyed your stay with us.It is very important for us that our guests feel at ‘home away from home’ and we hope to be able to welcome you back to Trieste in the future. Sincerely yours,The Reception

10/10 Excellent

Dan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff, wonderful breakfast. Central to ferry, train, waterfront.
Stayed 1 night in Sep 2023
Response from The Reception on 14 Sept,2023
Dear Dan,Thank you for your positive review about our hotel.We are glad you enjoyed your stay with us and we hope to be able to welcoming you back to Trieste in a future occasion.Sincerely

10/10 Excellent

Duane

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent property, well run, great room 212
Stayed 4 nights in Sep 2023
Response from The Reception on 14 Sept,2023
Dear Duane,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

10/10 Excellent

juanita

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Sep 2023
Response from The Reception on 2 Oct,2023
Dear Juanita,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Beautiful hotel and location. Our toilet seat was broken but didnt noticebit until 11pm so we brought it up at checkout. The staff response was "you should have told us sooner " but then we would have had to stay up until whoever was able to come out and fix it. It is what it is. Yes, needed to be fixed as it could be a safety issue, but the answer isn't always as easy as "you should have told us sooner. " just say, "im sorry, yes, we will fix that."
Stayed 1 night in Sep 2023
Response from The Management on 12 Sept,2023
Dear Guest,We would like to thank you first for your feedback concerning your stay at the Starhotels Savoia Excelsior Palace.Please accept our apologies if the hotel service was not up to your expectations and if our staff did not make you feel confortable.Please rest assured that all your review details will be taken into consideration by our management to improve the hotel internal organization and quality standards. Yours sincerely

8/10 Good

matthew

Liked: Cleanliness, staff & service, property conditions & facilities
Great place to stay waiting for cruise just across the street nice rooms with beautiful views of harbor, plenty of restaurants and shopping in area
Stayed 1 night in Aug 2023
Response from The Reception on 11 Sept,2023
Dear Mr. Matthew,Thank you for your positive review about our hotel.We are glad you enjoyed your stay with us and we hope to be able to welcoming you back to Trieste in a future occasion.Sincerely,

6/10 Okay

Patrick

Stayed 1 night in Sep 2023
Response from The Reception on 30 Sept,2023
Dear Patrick,We would like to thank you for your review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

10/10 Excellent

Pamela, Cypress

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A gorgeous hotel directly across the street from the cruise terminal.
Stayed 2 nights in Aug 2023
Response from Savoia Excelsior Palace on 9 Sept,2023
Dear Pamela, We would like to thank you for your positive review. We look forward to welcoming you again in our Starhotels Savoia Excelsior Palace in the near future. Yours faithfully,The Reception

10/10 Excellent

GIZELLE

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in Trieste
Amazing hotel with the best service and magnificent views. Our suite was very comfortable and spacious
Stayed 3 nights in Sep 2023
Response from Savoia Excelsior Palace on 27 Oct,2023
Dear Ms. Gizelle,Thank you for your positive review about our hotel. The kind words you have used to describe your visit are highly appreciated. We are glad you enjoyed your stay with us. It is very important to us that our guests feel at ‘home away from home’ and we hope to be able to welcome you back to Trieste in the future. Sincerely yours,The Reception

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful experience treated like royalty
Stayed 1 night in Sep 2023
Response from The Reception on 4 Sept,2023
Dear Guests,Thank you for your positive review about our hotel.We are glad you enjoyed your stay with us and we hope to be able to welcoming you back to Trieste in a future occasion.Sincerely

10/10 Excellent

joseph

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the hotel was classy and beautiful. the room was grreat and well arranged. The location is great with a view of the sea and centrally located. Friendly and accomodating staff.
Stayed 2 nights in Aug 2023
Response from The Reception on 4 Sept,2023
Dear Joseph,It’s a pleasure to read your kind words, but most important, for dedicating some of your personal time to us.We are very happy to have contributed to making your stay in Trieste memorable.We certainly look forward to welcoming you back in our Savoia Excelsior Palace. Best regards

8/10 Good

Michael

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Property is beautiful and staff is great. Unfortunately water view is often partially blocked by a cruisenl ship with the attendant noise and pedestrian traffic.
Stayed 2 nights in Sep 2023
Response from The Reception on 4 Sept,2023
Dear Michael,We really appreciate your review.We are pleased to know that our service leaved up to your expectations.Looking forward to welcoming you back in our Starhotels Savoia Excelsior Palace we send our best regards

10/10 Excellent

Gabor

Liked: Staff & service, property conditions & facilities
Stayed 3 nights in Aug 2023
Response from The Reception on 3 Sept,2023
Dear Gabor,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

10/10 Excellent

Jennifer

Stayed 1 night in Aug 2023
Response from The Reception on 3 Sept,2023
Dear Jennifer,We would like to thank you for your positive review.Hoping to welcome you again in our Starhotels Savoia Excelsior Palace in the near future,Sincerely

10/10 Excellent

Simon

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is unique and the staff are very friendly. I love this hotel and will come back definitely. Very nice and lovely hotel.
Stayed 2 nights in Aug 2023
Response from The Reception on 29 Aug,2023
Dear Simon,We really appreciate your positive review on our Staff and Hotel. We are pleased to know that our service leaved up to your expectations.Looking forward to welcoming you again in our Starhotels Savoia Excelsior Palace, Best regards