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Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel Trinidad. As a guest you are truly valued. Should you need further assistance, please do not hesitate to reach out to us.We hope to see you again soon.
Unwillingness to acknowledge issues brought up or address it in any timely manner. Service staff poor , there was no water at one point . Came back brown for a long time, then there was no hot water. Complaining was ignored
The room was horrible, and the amenities advertised is not what you get. We had to ask for someone to clean the room and begged for clean towels. The room smelled musky and wood lice was around the room. Nasty and disgusting. Will never ever go back there again.
ZAHRA
Stayed 3 nights in Feb 2024
Response from Ashley on 21 Feb,2024
Dear Zara, Thank you for taking the time to complete our online survey regarding your recent stay at Radisson Hotel Trinidad. On behalf of our entire team, I would like to apologize for failing to exceed your expectations with the room. Your satisfaction is important to us.We will be using your feedback to make improvements, so that we can provide exceptional experiences for our guests. Should you need additional support, please do not hesitate to reach out to us. We hope for an opportunity to properly host you in the future. Sincerely, Ashley Radisson Hotel Trinidad
Hotel staff all very friendly in particular Ann-Marie who did her best as our room was not ready for check -in at 3pm we had to wait an hour, my parents we very tired and fell asleep by the sofa by the pool area. Ann-Marie provided a complimentary breakfast for but I would have been happier if the room was ready on time as I was not happy that my parents in the 80’s had to have a snooze outside! But apart from this we had a pleasant stay.
Excellent staff and excellent service. Room was large and view was remarkable. Since hotel was under renovation, our room door was a bit hard to open. Also room had no microwave. Otherwise, we enjoyed our stay and will return.
susan
Stayed 15 nights in Oct 2023
8/10 Good
Sherralyn, Whitby
Travelled with family
16 Oct,2023
This property is in a very central area. Very friendly staff however the rooms were a bit dated.
I loved the concern and personal attention of the staff. They were awesome and I was definitely
impressed by their level of professionalism, dedication and the way they made my stay enjoyable and comfortable. The food was also very tasty and delicious. Rooms were very spacious and the bed extremely comfortable.
Stephen
Stayed 1 night in Oct 2023
Response from Radisson Team on 9 Oct,2023
Dear Stephen,Thank you for sharing your recent experience at Radisson Hotel Trinidad - TT007. We sincerely appreciate your feedback and are happy to hear you had a great experience with us.We hope to continue to provide great experiences for you. If you have any additional comments or ideas to help us improve our guest experience, please contact me below.
I like the Hotel! The service and staff is very friendly. It is a central hotel. But they do have to vary the menu,since they have had the same menu for many years.
Aixa
Stayed 4 nights in Sep 2023
8/10 Good
Tigana
20 Sept,2023
Tigana
Stayed 1 night in Sep 2023
8/10 Good
Christopher
14 Sept,2023
Christopher
Stayed 1 night in Sep 2023
8/10 Good
SUNITA
8 Sept,2023
Liked: Cleanliness, staff & service, room comfort
4 day trip from Florida
4 nigh stay - check in process was amazing checked in and out with the same person crystal she was very nice and made the check in and out process so easy !
room was quiet although i wish they had dark out curtains so i could sleep a little later and a microwave - i asked to use the microwave i was charged $1.00 US which was shocking to me as a guest. over round stay was great will stay again :)
Only staying for one night, unfortunately regretted it from check in as it took over 30 mins despite there being only 3 people in line. Booked a room with two queens however only provided two doubles. I tried calling the reception and no one answered as I needed two more towels.
Would not return.
Good location, Friendly staff, fast check in comfortable bed, clean room and surroundings.
Ganesh
Stayed 1 night in Jul 2023
6/10 Okay
andrew
Travelled with partner
17 Jul,2023
Liked: Cleanliness
it is ok.
andrew
Stayed 2 nights in Jul 2023
Response from Customer Care on 20 Jul,2023
Thank you for taking the time to post a review. We are glad to hear that you had an amazing stay with us. Premium accommodation, exceptional service and ultimate experience are one of the things that we always make sure to be of top quality and we are thrilled to know that we were able to exceed your expectations. We greatly value your feedback and it will be shared with our team. We hope to see you again when your travels bring you back to Trinidad.