Front of property

Reviews of The Normandie Hotel

3 out of 5
The Normandie Hotel
10 Nook Ave, St Anns, Port of Spain, Trinidad

Reviews

7.0

Good

Rating 10 - Excellent. 18 out of 76 reviews" "
Rating 8 - Good. 24 out of 76 reviews" "
Rating 6 - Okay. 17 out of 76 reviews" "
Rating 4 - Poor. 10 out of 76 reviews" "
Rating 2 - Terrible. 7 out of 76 reviews" "

7.6/10

Cleanliness

7.6/10

Staff & service

6.0/10

Amenities

6.8/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

10/10 Excellent

Ruth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 14 nights in Dec 2023

6/10 Okay

Delrene

Stayed 1 night in Oct 2023

6/10 Okay

David

Liked: Staff & service
Disliked: Property conditions & facilities
Quaint property. Staff nice and friendly. Property needs some upgrading
Stayed 5 nights in Jun 2023

10/10 Excellent

Khadijah

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2021

2/10 Terrible

Sylvester

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible..The worst experience I.ve ever had
The room had mosquitoes in it. One light out of three in the bathroom wes working. TV being free was not working. Plus a smell of mold permeated through the entire room
Stayed 7 nights in Nov 2021

2/10 Terrible

Fermin Angel

Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
I did not like anything, I would not recommend this place to anyone. It is really bad.
Stayed 1 night in Oct 2021

2/10 Terrible

Thomas

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The room did not live up to any pictures of description at all. No staff on site at check in, only a security who had to make phone calls for a while to find my room. The room was dirty, mold in cabinets, dirty rusty refrigerator etc. Paint falling of interior and exterior. Water takes 5-10 mins to get hot. I requested a different room, and they promised me to get back to me. I never heard back, and ended up moving out of the hotel, loosing a day of paid stay.
Stayed 2 nights in Aug 2021

10/10 Excellent

Raisa, Key Largo, FL

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Cozy and elegant little 'mountain resort' right off downtown. Beautiful architecture, appears recently remodeled (and still ongoing, with no disturbance to guests by any means) with fresh decor. The restaurant on site Ciao! was very good, a little expensive but worth staying in for two dinners and breakfasts. Tour company Island Experiences on site, our city&beach tour and guide Janelle were great!
Stayed 2 nights in Feb 2020

4/10 Poor

Stacy, San Fernando, TT

Travelled with partner
Disliked: Cleanliness
Room was not soundproof! Conversations and the shuffling of persons traversing the hallway can be heard loudly. Footsteps from persons in the room above can also be heard. The view out the Room window was that of electrical generators which gave off annoying humming sounds the entire stay. No blackout curtains... so the electrical room was well lit, thus illuminating the bedroom throughout the night.
Stayed 1 night in Jan 2020

10/10 Excellent

Daniel, Toronto

Travelled with family and small children, Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is unique since there is the local effect. No busyness of modern day hotels and lobby issues. The hotel is located in area of forest and alot of greenery including parrots and other beautiful species which flies over to the nearby mountain range. I would take this over the Hyatt since I love peace when i am vacationing.
Stayed 3 nights in Jan 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Oct 2019

10/10 Excellent

MaurC

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and quite hotel space. Quiet area. Loved rhe balcony for the economy room.
Stayed 1 night in Sep 2019

2/10 Terrible

Thenormaniahote, Port of Spain, trinidad

Travelled with family and small children, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
The staff was judgement and dishonest , the facilities is not accommodating for all.
Stayed 1 night in Aug 2019

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the fact that it was quiet and perfect for business.
Stayed 5 nights in Aug 2019

4/10 Poor

Coral

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Definitely not worth the price charged.
Access to the hotel is somewhat problematic. The entrance to the street is so narrow that two cars moving in different directions cannot be in it at the same time. There is no circular access to the hotel lobby door from the road; a taxi must drop off a guest and then reverse to exit the property. There is no elevator to the floor above the ground floor. My room was like an attic with two small windows that gave onto a dirty, neglected roof-top area. Linen seemed un-fresh, corners of the room were dirty, and the air conditioning unit was old and extremely loud. So although the staff members were all extremely kind and helpful, l definitely did not receive value for money.
Stayed 3 nights in Aug 2019

10/10 Excellent

Vijay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, Old Colonial Style!
Excellent hotel in a great neighborhood (right behind the President’s and Prime Minister’s residences). Clean, old style, good service. And reasonably priced.
Stayed 3 nights in Aug 2019

4/10 Poor

Verified traveller

Disliked: Staff & service, amenities
We got a room in a corner without daylight. It was difficult to get an upgradede room. The food in restaurant was excellent. The fitness area was closed. The location was too far away from center, so we paid a lot of money to taxi drivers. The invoice was not correct.
Stayed 3 nights in Aug 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jul 2019

10/10 Excellent

Wade, Staten Island New York

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Anniversary trip with my wife in our homeland ,yes
We were satisfied with the overall condition and comfort the place provided .the staff was very helpful and friendly,,courteous , the environment feels safe and convenient,the room is comfortable
Stayed 1 night in Jul 2019

4/10 Poor

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel is amongst the worst hotel I have ever stayed at. I can’t even begin to find one good thing about this hotel. It’s dirty and dysfunctional in its layout, and the staff is inept.
Stayed 3 nights in Jul 2019

8/10 Good

derrick

Decent place
For the price of the hotel towels didn't seem clean.,they had stains . House cleaning really drop the ball.i kept thinking what else did they drop the ball on.
Stayed 1 night in Jun 2019
Response from Fred Chin Lee. on 31 Jul,2019
Dear Derrick, Thank you for your comment on Expedia in regards to your stay with us at the Normandie. Such comments we recognize as recommendations and not complaints. This is our policy so that we can continue improving our people service and the physical aspects of the Hotel. Should you visit T&T anytime in the future, please contact me personally for lunch or our Sunday Grand Local Breakfast Buffet. Our most sincere apologies for your disappointing experience with our house staff and towels. Fred Chin Lee. Director at Normandie the Hotel.

8/10 Good

Verified traveller

Stayed 1 night in Jun 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Ray on 18 Jun,2019
Thank you for staying with us, and welcome your feedback.

4/10 Poor

Verified traveller

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
nothing in particular it was a normal hotel stay nothing to comment.
Stayed 1 night in May 2019
Response from Ray on 18 Jun,2019
Thank you for staying with us, and we appreciated your feedback.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Rooms were clean stay was pleasant overall good experience
Stayed 2 nights in Apr 2019
Response from Ray on 18 Jun,2019
Thank you for staying with us, and we appreciate your feedback.

8/10 Good

Verified traveller

Business traveller, Travelled with partner
Liked: Staff & service
Good hotel overall. Bathroom smelled. Restaurant is very bad and over priced. The one next door is superior and less in price!
Stayed 1 night in Apr 2019
Response from Ray on 12 Apr,2019
Dear Sir/Madam, we thank you for choosing to stay at the Hotel Normandie, and we appreciate the feedback you have provided. It is unfortunate that you had a poor experience at the restaurant, and we would value any details about your experience to help us improve. Regards.

2/10 Terrible

Verified traveller

Stayed 6 nights in Mar 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 3 nights in Feb 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Property conditions & facilities
This hotel needs more competent employees, i booked my room via expedia and had to call the hotel more than 5 times to ensure my room was booked as there was an event for new years i wanted to make sure there was no confusion. Check in took over 30 mins aa they could not find my reservation. The AC's were not working and the mess from the night remained until i checked out of the hotel at 12pm
Stayed 1 night in Dec 2018

10/10 Excellent

Trevor

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great
Stayed 3 nights in Nov 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything was great, however the depth of the pool needs to be clearly labeled. Would stay again.
Stayed 2 nights in Nov 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Fair. However, major internet issues with numerous lost connectivity
Stayed 2 nights in Nov 2018

4/10 Poor

Alvin, Ontario, Canada

Disliked: Room comfort
Need the patience of job when using WIFI. Close to city centre. Safe area. Provides jobs for locals.
Stayed 2 nights in Oct 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautifully appointed rooms, lobby and pool area. Fabulous staff there. Loved it!
Stayed 1 night in Apr 2018

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2018

6/10 Okay

Paul

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Dated
Hotel is a little dated, A.C. noisy. Issue with No water in room. Maintenance had left for the night so rather than moving me (Hotel was half empty. They gave me key to another room to use bathroom not to move into... water was brown so did not use.
Stayed 1 night in Feb 2018
Response from Ray on 7 May,2018
Dear Paul, Thank you for sharing your experience with us. We have put measures in place to help with the water supply along with our 25000 Gallons of storage. We hope that you can give us another opportunity to better your experience. Regards.

6/10 Okay

Len, Winnipeg, Canada

Liked: Staff & service
Older but pleasant hotel in a safe location
Arrived late evening but staff was accommodating warm and pleasant to deal with. Unfortunately there are no elevators but staff willingly assisted with luggage even though we could handle it ourselves. Good overall hotel.
Stayed 2 nights in Feb 2018
Response from Ray on 9 May,2018
Dear Len, Thank you for sharing your experience at the Normandie with us. Please let us know how we can make your stay more pleasant. Regards.

8/10 Good

Joao, Guayaquil

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good to spend the night
Good to spend the night. Near of the downtown and bars. Check out time should be around 2pm. If you go to bars don't get enough sleep when you finish partying late if check out is at 12. Otherwise clean and good hotel to spend the night. Thanks
Stayed 1 night in Feb 2018

8/10 Good

Joao , Port Spain

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel to spend the night
Good hotel to spend the night. Is close to the downtown of Port spain
Stayed 1 night in Jan 2018
Response from Ray on 7 May,2018
Dear Joao, Thank you for sharing your experience with us and we hope that you can visit with us in the future. Regards.

6/10 Okay

Stacey

Liked: Cleanliness, staff & service
Disliked: Room comfort
Was ok
Even though the place was nice and clean and small the bed was way to small and the air condition should of been placed away from the bed , it was right on me and I couldn’t direct it anywhere else and the towels was way to hard but it was in a great location
Stayed 3 nights in Oct 2017

10/10 Excellent

INDIKA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recomend for another
Very good environment. Calm & quit environment. Privacy is 100%.
Stayed 7 nights in Jun 2017
Dear Sir/Madam, Thank you so much for your favorable comments, and we are happy that you had a pleasant stay. We hope that we will see you again on your next visit to Trinidad. Regards..

6/10 Okay

patrice, jamaica

Didn't have much time but the facilities were OK. Food was good. A bit expensive.
Stayed 6 nights in May 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central location, accessible to everywhere
Was jus there to relax n that I did . Staff was great . Didn't use the pool n the balcony wasn't polished so didn't use that either . It was fair to fine . No complaints. Reminded me of a Tobago hotel.

6/10 Okay

Jenn, Trinidad

Business stay
Suitable for a 1-2 day stay if for business. Front desk staff were efficient and courteous. Not enough time spent to comment on any of the other services or amenities.

10/10 Excellent

Molly, Delaware

Liked: Cleanliness, property conditions & facilities, room comfort
Good experience food is good the salad was the best I had the dinner was clean and I would go back there and eat any time
Response from JJ on 6 Apr,2017
Thank you Molly for taking the time to provide feed back about your stay with us. Would like to thank you for choosing the Normandie Hotel. Looking forward to hosting you on your next visit to Trinidad

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Hotel
Well located Fran and staff is great nothing out of place room was very clean an attended to.
Response from JJ on 6 Apr,2017
Thank you for choosing the Normandie Hotel , and taking the time to give your review. Our team looks forward to hosting you again on your next visit.

6/10 Okay

Heidi and Todd

Trnidad stop over
Stayed in Trinidad for 2 days prior to leaving for Tobago. We would suggest purchasing either flight or ferry tickets. Had a horrible experience travelling with delays and Caribbean Air ticket agents. Great location to Port of Spain all within walking distance. Hotel was experiencing construction right behind our room, it would have been nice to stay on the other side and not woken up to banging at 7am

6/10 Okay

Gerry, Bernardsville, NJ

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay at the Normandie
Loved this cute hotel. Don't go for the gym or pool but for the service, restaurant and general ambiance.