Property entrance

Reviews of Aurora House Ubud

2.5 out of 5
Aurora House Ubud
Jalan Arjuna, Ubud, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 18 out of 34 reviews" "
Rating 8 - Good. 7 out of 34 reviews" "
Rating 6 - Okay. 4 out of 34 reviews" "
Rating 4 - Poor. 3 out of 34 reviews" "
Rating 2 - Terrible. 2 out of 34 reviews" "

7.6/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

7.6/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a wonderful family property and I felt safe and comfortable here. I would say it’s a 2 star hotel and it was affordable. If you have a lot of luggage or if you want to be driven in a car to the door, this is not a place for you.
Stayed 3 nights in Feb 2024

10/10 Excellent

BRENDAN Craig

Stayed 5 nights in Jan 2024

10/10 Excellent

Keefer

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is an absolute steal considering how much you will save on transportation if you're someone who doesnt mind walking a few km here and there. There are many places to shop and eat, some critically acclaimed,and some secret gems. The hotel itself is located down a friendly market alley where welcoming vendors are set up along the sides. The personnel on site are awesome and Manek, their driver, offers very honest prices, and will share his knowledge with you along the way, like an impromptu tour guide without the hefty pricetag. His car is new, clean, and hes a great driver. He is also deeply rooted in the ubud community, and can make recommendations if you need. I would choose nowhere else to stay. That being said, the room had a very slight odor, which seems normal to many places in Bali because of the humidity. All in all, aurora house can offer you a room for a great price in an amazing location, and hospitality that money can't buy. Five stars for the heart and vibe.
Stayed 7 nights in Dec 2023
Response from Aurora House on 30 Dec,2023
Thank you for your wonderful review! We're thrilled to hear you found Aurora House to be an absolute steal, especially for those who enjoy exploring on foot. We're glad you appreciated the vibrant market alley setting, friendly vendors, and the excellent services provided by our personnel, particularly Manek. Your feedback on the room odor is noted, and we appreciate your understanding of the Bali environment. We look forward to hosting you again for another heartwarming experience.

4/10 Poor

P. Brett

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Though this property was highly rated, I was in room #9 and the sink in the bathroom had no running water, there was no soap or trash bin, and there was no staff around to assist. It was also difficult to find with poor signage, and a different location than Google maps took me.
Stayed 1 night in Sep 2023
Response from Aurora House on 21 Sept,2023
We sincerely apologize for the inconveniences you experienced during your stay in room #9. This is certainly not the level of service we aim to provide, and we deeply regret that you encountered issues with the sink, lack of amenities, and difficulties finding our property.Your feedback is invaluable, and we will use it to address these issues promptly and ensure they do not recur. We understand that this experience was not up to your expectations, and we hope you would consider giving us another opportunity to provide you with a superior stay in the future.

10/10 Excellent

katty

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A quiet place in the center of ubud closest to everything that you can walk to ubud market ubud palace water palace and Restaurants and for far activities manick the owner, can take you for a cheap price😊
Stayed 7 nights in Sep 2023
Response from Aurora House on 20 Sept,2023
Thank you for your positive feedback. We're thrilled to hear that you found our place quiet yet centrally located in Ubud, making it convenient to access various attractions like the Ubud Market, Ubud Palace, Water Palace, and restaurants.We're delighted that you had the opportunity to interact with Manick, our owner, and took advantage of the affordable transportation options he offers. It's always our goal to make our guests' experiences as smooth and enjoyable as possible.We hope to welcome you back in the future.

10/10 Excellent

U T

Stayed 1 night in Jul 2023
Response from Aurora House on 2 Aug,2023
Thank you for staying with us. We hope to see you again.

8/10 Good

Christopher, honolulu

Liked: Cleanliness, staff & service, property conditions & facilities
Friendly staff. Room was affordable and clean. Walkable to everything in center city Ubud. No traffic noise. I will stay here again in Ubud.
Stayed 7 nights in May 2023
Response from Aurora House on 29 May,2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Donavan

Liked: Cleanliness, staff & service, property conditions & facilities
Grest place right by artist market
Stayed 2 nights in May 2023
Response from Aurora House on 29 May,2023
Thank you for staying with us. We hope to see you again.

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service
A family run accommodation with friendly staffs. The location is fantastic so convenience to explore market and plenty dining options. I think this accommodation is value for money but I found the bed (mattress) conditions are really bad so I won’t stay again.
Stayed 3 nights in Apr 2023
Response from Aurora House on 29 May,2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Vladimir

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 4 nights in Mar 2023
Response from Aurora House on 27 Mar,2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Marcus

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
For a cheap one night stay this place is great. The bed is on the harder side, which was fine for us. The aircon in our room worked really well. The door lock was only a padlock, so not the securest of rooms, but good enough for us. The family that own the compound had lots of pets, including a dog, a puppy, a cat and a turtle(!) which was fun. We did have to wait a little while to check in as there was no one there when we showed up, but we weren't in a rush. Note that the entrance is on a fork off of Jl Arjuna. From Jl Raya Ubud keep walking straight down Jl Arjuna and past where it turns to the left. You will see the entrance on the left shortly after.
Response from Aurora House on 20 Mar,2023
Thank you for your positive review! We are glad that you enjoyed your stay with us, and appreciate you bringing to our attention the fork in the road on Jl Arjuna. We apologize for the wait to check in, as we do strive to provide fast and efficient service. We hope you can come back and stay with us again soon!

10/10 Excellent

Nicole

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The owner and his wife are such kind, caring, and friendly people. I would definitely stay there again!
Stayed 6 nights in Feb 2023
Response from Aurora House on 27 Mar,2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Nash

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Homely feel within an art market =))
Homestay was conveniently located within Arjuna Art Market. Walking distance to restaurants and convenience store. Rented vehicle for Ubud day tours to Tegallalang, Alas Harum, Tukad Cepung Waterfall, Kanto Lampo Waterfall and Pura Tirta Empul with owner Pak Manick. He is a friendly and helpful person (like a father, ahaha). Matur suksma.
Stayed 2 nights in Oct 2022

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in May 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I really like this hotel !! The location is perfect for walking around city centre of Ubud and easy to find foods even close to starbucks by walking :) i love it. The room is very nice plus the bathroom is clean.
Stayed 2 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2019

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Good spot to be in Ubud. The single rooms are good enough for the small amount of money the double rooms are a lot nicer but a bit noisy. The beds are comfortable and clean. Manick and the starve are very accommodating so overall pretty good really!
Stayed 3 nights in Jan 2019

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice house, i will recommend to my family x
Stayed 1 night in Jan 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The guest house located in ubud center, so i just use my feet to do shopping or hangout
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Dec 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The location was great and i have fabolous stay in aurora house
Stayed 1 night in Nov 2018

4/10 Poor

Verified traveller

Disliked: Cleanliness, property conditions & facilities, room comfort
Just cheap, it’s not reasonable
There are big cockroaches in the room. Towel and bed sheets are very old like dust cloth and pillows are very smelly. I smelled durian every morning. Staff there were friendly but not supportive. They are good at saying sorry.
Stayed 4 nights in Oct 2023
Response from Aurora House on 10 Nov,2023
I'm sorry to hear about the issues you experienced during your stay. We sincerely apologize for any inconvenience caused by the presence of cockroaches, the condition of the towels and bed sheets, as well as any unpleasant smells. Your feedback is valuable, and we'll work to address these concerns to improve the quality of our services. We appreciate your input and apologize for any disappointment. If you have any further details or if there's anything specific you'd like to discuss, please let us know.

6/10 Okay

Anne-Laure

Travelled with family
Disliked: Cleanliness, property conditions & facilities
La chambre numéro 11 n'étais pas la meilleure. Elle est humide et l'air dans la salle de bain encore plus. On a décidé de dormir dans nos sac de couchage a la place. Nous ne connaissons pas l'état des autres chambre, mais petit conseil: si la chambre vous semble humide, demandez en une autre. Sinon l'emplacement est parfait, en plein milieu de la ville et tout près des attractions d'Ubud. Encore une chose: pas de savon.
Stayed 2 nights in Aug 2023
Response from Aurora House on 20 Sept,2023
Thank you for your feedback. We apologize for any inconvenience you experienced in Room 11 during your stay. Your comment about the humidity is noted, and we'll take steps to address this issue. Your advice to request another room if one seems damp is valuable for future guests, and we appreciate it.We're pleased to hear that you found our location perfect, right in the middle of the city and close to Ubud's attractions. However, we apologize for the oversight regarding the soap. We'll ensure this is rectified for the convenience of our guests.

6/10 Okay

Daniel

Disliked: Cleanliness, property conditions & facilities, room comfort
Der er det du skal bruge, men…
Sengen, dynerne og puderne lugtede surt, hvilket indikerer, at de ikke er blevet vasket LÆNGE. Derudover blev der ikke gjort rent, der var pletter på væggene og den første nat fik vi et rigtigt dårligt værelse, fordi de var kommet til at dobbeltbooke sig. Den hørte vi dog igen fra en anden, hvilket virker lidt mystisk i vores øjnene. Der er det du skal bruge, men lækkert er det ikke. Det skal dog siges fællesgården er flot og hyggelig og de er meget flinke. Værelserne er dog ikke noget at råbe hurra for.
Stayed 4 nights in Jul 2023
Response from Aurora House on 21 Jul,2023
Thank you for taking the time to leaving us a review about your stay. We apologize that the bed, comforters and pillows smelled sour, and that there were stains on the walls. Additionally, we apologize for any inconvenience caused by double-booking. We strive to provide an enjoyable experience for all of our guests so we regret if this was not fulfilled in your case. We will take action to address these issues and make sure they do not occur again in the future. We are glad to hear that you enjoyed our communal yard and found our staff friendly. Thank you again for taking the time to leave feedback - we appreciate it!

10/10 Excellent

hanwoo

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
최고의 호스트
정말 따뜻하고 친절한 호스트.
Stayed 1 night in May 2023
Response from Aurora House on 29 May,2023
Thank you for staying with us. We hope to see you again.

10/10 Excellent

Theo

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Goede service en prittig personeel.De bedden waren goed.
Stayed 2 nights in Apr 2023
Response from Aurora House on 29 May,2023
Thank you for staying with us. We hope to see you again.

4/10 Poor

Gertraud

I had booked a deluxe room, so a big one, but got a very small standard room. They told me next day, that that was the only one available.
Stayed 4 nights in Oct 2022

10/10 Excellent

Ida Marie

Stayed 1 night in Sep 2022

6/10 Okay

Verified traveller

Stayed 3 nights in Sep 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Persone inesistente. All arrivo trovata la stanza solo grazie agli altri ospiti
Stayed 9 nights in Apr 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
가격대비 괜찮은 숙소 장단점 있어요
위치는 좋아요 걸어서 다닐 수 있고 주변에 음식점 빨래방 마사지샵 다 있고요 주인분과 일하시는 분 모두 친절합니다 다만 키우고 있는 강아지들이 짖어서 조금 시끄러웠어요 강아지들만 아니면 더 편안한 여행이 되었을 것 같아요
Stayed 4 nights in Jan 2019

2/10 Terrible

Vesa

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
2
They do overbooking. I made a reservation and paid by Hotels.com. When we arrived hotell was full. We were guided to louysy and cheaper hotel near by. They seems to ignore when I say that it is not ok. Got room at this place for second night but not any deluxe as adverticed. My recommendation is do not pay in advance, you may end up cheated as we did.
Stayed 2 nights in Jan 2019

10/10 Excellent

Anna-Mari

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2019