Outdoor wedding area

Reviews of Jungle Retreat by Kupu Kupu Barong

5 out of 5
Jungle Retreat by Kupu Kupu Barong
Jl. Raya Kedewatan, Ubud, Bali

Reviews

8.6

Excellent

Rating 10 - Excellent. 76 out of 152 reviews" "
Rating 8 - Good. 49 out of 152 reviews" "
Rating 6 - Okay. 18 out of 152 reviews" "
Rating 4 - Poor. 7 out of 152 reviews" "
Rating 2 - Terrible. 2 out of 152 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.8/10

Amenities

8.2/10

Property conditions & facilities

9.2/10

Eco-friendliness

Reviews

10/10 Excellent

yusuf

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place to stay.
Stayed 3 nights in Jan 2024
Response from iluh on 5 Mar,2024
Thank you for stay us

10/10 Excellent

Mark

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property has a beautiful setting overlooking a lush valley. There are so many pools we virtually had one to ourselves. The staff are so helpful and friendly. The room was large and well appointed, including a generous balcony with a lovely view, covered so we could even sit out when it was raining. The only downside is that the walk between the room and other facilities is in poor condition and smelly in parts.
Stayed 10 nights in Dec 2023

10/10 Excellent

Eliane

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023
Response from iluh on 22 Nov,2023
Thank you for stay with us

6/10 Okay

Verified traveller

Liked: Staff & service, room comfort
Disliked: Cleanliness
The Jungle retreats..
Rooms and views are fantastic. Room cleanliness and room service is excellent. Restaurants were not clean including breakfast area apart from Japanese restaurant ( acceptable). Breakfast food quality not great. Roof top pools were unswimmable. Full of jungle flora and not maintained. Bar pool was ok. Paths between buildings are precarious and slippery. Only safe after rain with butler buggy. Again rooms are great and views outstanding but the hotel is a 15 minute taxi outside Ubud which is the real attraction here with excellent shopping. In hindsight would have stayed in town for convenience
Stayed 6 nights in Dec 2019
Response from iluh on 3 Jan,2020
Thank you for stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peaceful. Staff were extremely helpful and happy. Would definitely go back again.
Stayed 3 nights in Dec 2019
Response from iluh on 23 Dec,2019
Thank you for stay with us

10/10 Excellent

adriana

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Oct 2019
Response from iluh on 7 Nov,2019
Thank you for stay with us

4/10 Poor

Omneya, Egypt

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The only good thing about this hotel is the nice view of the jungle and the friendliness of the manager. Other than this, everything else was disappointing. The decoration is depressing, the level of cleanliness is below average, the staff is not qualified to deal with tourists, the hotel is in poor area and far from the city center which makes it difficult to commute. Overall it was a bad exoerience. We checked in for one night only then left to another hotel.
Stayed 4 nights in Oct 2019
Response from iluh on 7 Nov,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Nicole

Travelled with group
Disliked: Room comfort
The resort seemed liked it needed to be renovated. The areas that
Stayed 2 nights in Oct 2019
Response from iluh on 25 Oct,2019
Thank you for stay with us

4/10 Poor

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities, property conditions & facilities
It was in the “jungle” That it wasn’t a jungle!!!!! A jungle has in my opinion all kinds of animals.... this hotel is in the middle of a village where the people keep a lot of roosters which are calling each other all day long!!!
Stayed 9 nights in Sep 2019
Response from ILUH on 25 Nov,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Stayed 2 nights in Sep 2019
Response from iluh on 26 Sept,2019
Thank you for stay with us

8/10 Good

Mark

Travelled with family
Liked: Staff & service, room comfort
A fading giant
Hotel is showing signs of wear and tear. Whilst it is obviously hard to maintain a hotel in a jungle setting, there are some basics that could be improved.But it still holds a certain ramshackle charm.
Stayed 5 nights in Aug 2019
Response from iluh on 31 Aug,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

6/10 Okay

Thomas

Travelled with partner
Liked: Staff & service, amenities
Disliked: Cleanliness
Bathtub was dirty. Facilities was nice but elevator smelled rusted. It is too far from center of town. Staffs are super friendly.
Stayed 2 nights in Jul 2019
Response from iluh on 19 Jul,2019
We're sorry you were unhappy - we'll work hard to fix the issue you experienced. Thanks for letting us know.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jul 2019
Response from iluh on 19 Jul,2019
Thank you for stay with us

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is such an exotic place the memory of the jungle view from the restaurant is Indelible in my mind
Stayed 2 nights in May 2019
Response from ILuh on 3 Jun,2019
Thank you for stay with us

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Kupu Kupu Barong is perfect place to relax and enjoy nature in a quiet and serene jungle retreat. All staff members are welcoming and hospitable. Many places to visit in the island. The only comment is the bed that was too hard for my back. The staff provided an inch extra cushion as wide as the couch width which was not comfortable. I kept waking up late at night from back ache.
Stayed 6 nights in May 2019
Response from iluh on 3 Jun,2019
Thank you for stay with us

8/10 Good

JULIEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SPA++
Service and # as explained by most Top was the spa service quality. True professional massage be it more expensive than dowtown
Stayed 3 nights in May 2019
Response from iluh on 22 May,2019
Thank you for stay with us

10/10 Excellent

Ally

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Staffs are friendly and very helpful. We love the environment of the hotel itself. Unique experience. Will definitely go back again.
Stayed 2 nights in Apr 2019
Response from iluh on 3 May,2019
Thank you for stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Apr 2019
Response from iluh on 30 Apr,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from iluh on 30 Apr,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2019
Response from iluh on 12 Feb,2019
Thank you for stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful atmosphere, great views and very friendly staff.
Stayed 3 nights in Dec 2018
Response from iluh on 7 Jan,2019
Thank you for stay with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice Eco Resort peace and quiet
Great environment and vibe with nice view. amazing there is hardly any mosquitoes. well kept garden and trees. But the breakfast is average.
Stayed 3 nights in Oct 2018
Response from iluh on 29 Oct,2018
Thank you for stay with us

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Service was amazing. Hotel is a bit older and hotel food expensive.
Stayed 5 nights in Sep 2018
Response from iluh on 1 Oct,2018
Thank you for stay with us

8/10 Good

Mark, Melbourne Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice facilities, beautiful room need to work on th
The checkin was great with a nice drink. The room ready on time, just. Unfortunately bed was not made just pulled together. We asked for a taxi to be arranged for 3:00pm to take us to wedding. It was twice as expensive as a basic taxi. Also car didn’t arrive and the concierge has to arrange something after waiting 20 minutes. Room was a little noisy being close to reception. Breakfast was good with high quality food. Checkout process a little slow.
Stayed 1 night in Sep 2018
Response from iluh on 11 Sept,2018
Thank you for stay with us

10/10 Excellent

Victoria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful jungle boutique hotel!
This hotel is so special and amazing! The people that work here are super friendly and warm, the good is Fantastic. You’re literally in a hotel in the jungle! How cool is that? There is a spa, 3 pools and a free shuttle into town. My only complaint is that the pool closes at 6pm. I wish it was open later!!!
Stayed 3 nights in Aug 2018
Response from iluh on 4 Sept,2018
Thank you for stay with us

2/10 Terrible

CHEYANNA, LAS VEGAS

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
THEY HAVE DIRTY FILTY BATROOM/LOTS OF MOSQUITOS. STAFF FRIENDLYNESS IS OKAY.. DURING BREAKFAST LOTS OF FLIES...
Stayed 2 nights in Aug 2018
Response from iluh on 20 Aug,2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
amazing stay
our stay at the hotel was amazing. the staffs are really great and attentive. the hotel was located quiet a bit from the city centre, but the hotel does provide shuttle bus which you have to reserve first. the location of the hotel is perfect if you’re looking for a getaway from city life, it’s very quiet. since the hotel is surrounded by nature, it’s normal to have a bit of insects but the hotel does provide insect repellant if you need it. they’re great with the details, so if you need anything you can just inquire with the staff i guess. looking forward to go back if have the chance.
Stayed 2 nights in Aug 2018
Response from iluh on 14 Aug,2018
Thank you for stay with us

8/10 Good

Jean-Sebastien

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is good, rooms are clean and breakfasts are ok. I find it over rated for a 5 star hotel, it’s a good 4 star hotel. The value for the money paid is not very good.
Stayed 4 nights in Aug 2018
Response from iluh on 9 Aug,2018
Thank you for stay with us

10/10 Excellent

Bikramjit

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good place for luxurious stay
It's great place, the beds need to be more comfortable. Spread of continental food could be a real delight to add on
Stayed 2 nights in Jun 2018
Response from iluh on 25 Jun,2018
Thank you for stay with us

6/10 Okay

Redtree, Los Angeles

Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
We were told the resort was started with villas only which means it was for higher end consumers, and due to the high demand a few years ago they started to build a separated building with multiple hotel rooms. It is actually not too bad but the bathtub construction is wrong, the water leaks to the bath floor at every shower; hotel staff explains the bathroom was design for honeymoon! Doesn't matter what purpose it is for, it needs to function right! I also had a not-so-good experience with their spa massage, the lady did my massage rushed me out the room under the condition that I was not informed I only had certain time allow in the bathroom and dressing room. I told them in the beginning I needed to shampoo and bath after the massage because I needed to attend a dinner after, if I knew I was only allow certain time then I can manage my doing! They even chitchat behind me after I rushed out. I totally think it is an intolerable behavior!
Stayed 4 nights in Jun 2018
Response from iluh on 25 Jun,2018
We’re sorry you were unhappy - we’ll work hard to fix the issue you experienced. Thanks for letting us know.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice hotel, stunning views, rooms and facilities are just a little tired
Stayed 3 nights in Apr 2018
Response from iluh on 17 Apr,2018
Thank you for stay with us

8/10 Good

Ragab, Boston. USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful jungle!
Great and very pleasant staff. Amazing place with beautiful views. However, food is very expensive. A small bottle .lof water in one of their restaurant cost about $4.
Stayed 5 nights in Mar 2018
Response from iluh on 3 Apr,2018
Thank you for stay with us

6/10 Okay

Claude, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities
Good and less good
Slightly disappointed by this short stay (1 night) Positive - perfect for resting in quiet and green jungle environment, very smiling and helpful staff, qualitative breakfast, 3 swimming pools, great views on the jungle from terrace, good and testy food in restaurants. Negative - Our family ground floor room was not pleasant : a little natural day light, too small space for 4 persons, one added extra bed for the 4th guest, buildings quite old. Fine for 1 night only. By the end no added value for high rates. OK for 2-3 days not more.
Stayed 1 night in Dec 2017
Response from iluh on 8 Jan,2018
Thank you for stay and review our hotel

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Resort!
This was a fab place to stay. Great service, beautiful room and stunning location. Definitely a great place to chill and relax. It has a free shuttle bus into Ubud about 20 minutes away, which is worth a visit and the Monkey Forest is a must!
Stayed 5 nights in Oct 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Rebeka

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Absolutely lovely!!
I was blown away by the service, cleanliness and overall beauty of this hotel. From the moment I arrived I was greeted with a lovely drink, many smiles and a welcoming vibe. The room was lovely, super clean and very comfortable bed. Having your own private balcony is lovely to wake up to in the morning. The service here was IMPECCABLE. The best I have ever experienced. The staff seemed genuinely happy to help and make sure your stay is perfect. And they are just so so sweet. It's about a ten minute drive to town, and they have shuttles every hour so that was nice. They also help you with spa bookings (even outside of their own). The only thing I would have changed was the food. Breakfast was great, but lunch and dinner was just ok. Wasn't blown away which was a shame as there is nothing close by, so if you are already back from town and get hungry, your only options are the three restaurants at the hotel. But this was a wonderful experience and I can't recommend it enough!!
Stayed 4 nights in Sep 2017
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

ash, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel,fantastic base for trips of centra
We had hotel room,was excellent,roof tops pools and restaurants wonderful settings for meals and sunbathing. Staff excellent
Stayed 2 nights in Sep 2017
Response from Iluh on 8 Nov,2017
Thank you for stay with us

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2017

10/10 Excellent

Martin, Vancouver, BC

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel in the jungle
A really nice and calm hotel in the jungle. Excellent restaurant overlooking the treetops.
Stayed 3 nights in Aug 2017

10/10 Excellent

Selma, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Jungle Retreat - The place to go!!
Our experience was absolutely fantastic. The hotel is stunning, clean, super friendly staff with a view to die for!! We were sad that we had to leave but we hope to go again. Totally recommended 100%
Stayed 3 nights in Apr 2017

8/10 Good

darci, chicago

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First time to Ubud
Retreat very private and beautiful. there was a bit of confusion upon our check-in but the staff was able to change it to the room I originally booked on our second night stay. grounds are gorgeous. Close to central ubud and the free shuttle is nice. We wished the pools stayed open longer though. Closing at 6pm is way too early. We suggest hiking mt batur and also doing the hidden canyon hike. Both are awesome.
Central ubud
Stayed 7 nights in Jul 2017

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Decent experience
Great facilities provided all around. Design of the rooms seems to be a tad dated. Lighting in the rooms could be improved too. Very friendly staff, but felt they could loosen up a little, their formality was edging on being almost mechanical at times. All these nitpickings are relative to the price they are charging in the ubud market.
Stayed 2 nights in Jun 2017

10/10 Excellent

Nilesh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Jun 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing experience. The staff was terrific and the hotel is beautiful.
Stayed 4 nights in May 2017

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Marlena

Liked: Cleanliness, staff & service, room comfort

10/10 Excellent

SP, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrific hotel and lovely staff
Beautiful hotel, loveliest staff. We spent 4 nights in ubud and we did not have one complaint about this hotel. The staff were so nice and accommodating. The decorations were beautiful and the hotel went above and beyond to make our stay enjoyable.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful jungle setting
Some of the nicest people and the best service you will find traveling anywhere! An amazing experience among a fascinating culture. The jungle setting was awesome as were the views from the main dining area. Highly recommended!

10/10 Excellent

ahmed, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hidden gem in ubud
We selected this place for our honeymoon. From our reception to our good bye it was an amazing experience. The hospitality, facilty, friendliness and environment was beyond expectation. My wife was delighted that i found and choose this place to spend our special days. Thanks to all their team members for their hard work and smile.

8/10 Good

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great jungle location
Lovely hotel set in the jungle. Service could not be faulted. We visited in Feb (low season) and we're pretty much the only guests there - which meant we had the three swimming pools, and 3 restaurants to ourselves most of the time. The hotel is about 20mins from the centre of Ubud by taxi - the hotel runs hourly shuttle buses or taxis are fairly cheap (once you barter)

8/10 Good

Eugene

Liked: Cleanliness, staff & service, property conditions & facilities