Although the staff are nice and they try hard, they appear to not be trained properly. Nearly every request was not met. Eg. booking us restaurants, giving our 'booked'motor bike to someone else, cleanliness of the villa etc. There does not appear to be a computer or Wi-Fi at the front desk! Nice pool (but very cold), very little variety in breakfast, lack of room service for food, location not ideal (need a motor bike). Luckily the Kuyamanis Villas are next door with a superb restaurant.