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Reviews of Pertiwi Resort & Spa

3.5 out of 5
Pertiwi Resort & Spa
Monkey Forest Street, Ubud, Bali

Reviews

8.0

Very good

Rating 10 - Excellent. 87 out of 257 reviews" "
Rating 8 - Good. 104 out of 257 reviews" "
Rating 6 - Okay. 41 out of 257 reviews" "
Rating 4 - Poor. 18 out of 257 reviews" "
Rating 2 - Terrible. 7 out of 257 reviews" "

7.6/10

Cleanliness

8.2/10

Staff & service

8.4/10

Amenities

7.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

8/10 Good

Sriman

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This property is in the heart of Ubud. Good location to stay with.
Stayed 8 nights in Feb 2024

8/10 Good

reno joseph john

Travelled with partner
Liked: Cleanliness, staff & service
Stayed 4 nights in Dec 2023

10/10 Excellent

BEE KIAN

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Appreciate the change from 1st floor to Ground floor and its convenient to my friend who has ankle pain. Very helpful and friendly staffs.
Stayed 1 night in Nov 2023

8/10 Good

Angela

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 6 nights in Oct 2023

8/10 Good

Ilona

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is ine of the most beautiful hotels in Ubud, however is in need of some repairs. The staff are lovely and kind. It is like a beautiful dream staying here!
Stayed 7 nights in Oct 2023

6/10 Okay

Stephen

Stayed 8 nights in Oct 2023

10/10 Excellent

Jennifer, Port Moody

Stayed 2 nights in Oct 2023

8/10 Good

laura

Liked: Cleanliness, staff & service, room comfort
Amazing location
The location is amazing. But folks with mobility issues should let the hotel know so that you are not placed in a room far from the lobby, which requires navigating steep steps and a couple sloping walkways. The front door of our suite took several tries to lock, the back door never locked. The toilet also ran continuously. But staff are lovely and the location is fabulous.
Stayed 2 nights in Oct 2023

10/10 Excellent

Isabel

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite being bang in the middle of Ubud the resort is an oasis of quiet and relaxation. So beautiful. Loved it and it rounded up our Bali holiday just perfectly.
Stayed 3 nights in Oct 2023

4/10 Poor

adrian

Disliked: Staff & service, property conditions & facilities
Private Villa 1 Bedroom- Inspect your villa first!
So disappointing… The one bedroom villas are quite pricey, but we are willing to pay for them. However, this has been the worst we’ve seen in Bali. We used the photos and text in Expedia as a guide to deciding to stay there. When checking into the villa for night one we had significant problems. No outdoor furniture on the balcony, missing sunbeds, no lounge as shown, no kettle, TV didn’t work, blinds were broken so didn’t close properly, no in room safe as advertised, no glasses. And bizarrely the fridge was in a cupboard and not plugged in, because there was no hole in the back of the cupboard for the cable to go through, so the cable couldn’t reach the plug. So we have to pull out the fridge and move it across the room to plug it in. Initially reception said “our marketing team must have had the old photos up”. Given we booked 3 months earlier, clearly not true. We suspect the villas were booked out and they just gave us one that was unfinished, hoping we wouldn’t complain. We were moved to a new villa the next day. All of the above problems or items missing were there. However…. Initially we noticed the safe was locked so we couldn’t store our valuables. Reception said they would solve but never did in the remaining three nights. So we didn’t tell them of the other issues as it was clear they didn’t care much. Air con simply doesn’t cool the room and would auto switch off every half hour so not even working as a fan. The private villa pool water wasn’t deep enough to re
Stayed 4 nights in Aug 2023

8/10 Good

Maria

Liked: Staff & service, amenities, property conditions & facilities
Pros: Great price, beautiful property, amazing pool/poolside area and delicious breakfast (for price). Excellent location, on main road, close to main attractions. Friendly staff. Cons: took one star off bc room was not as clean as we would’ve liked. Also, our room was loud at night since it was right next to bar (but not all rooms were loud). Overall would recommend (especially at that price)!
Stayed 3 nights in Aug 2023

8/10 Good

Kylie

Stayed 2 nights in Jul 2023

2/10 Terrible

Winnie

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff are kind and the villa garden is beautiful, but the rooms are the opposite. During the entirety of our stay, we had issues regarding the cleanliness and condition of our room. Bedding was old and never changed, towels/bedding had stains or smells, and the room was much more run down compared to the listing. In the end, we left our stay at Pertiwi a week early due to the above reasons. The villa had agreed to issue a refund for the unused nights for a fee but have since stopped replying to emails and calls completely, leaving me unable to receive a refund. Save your money and don't book here unless you want to be dissapointed.

8/10 Good

Crystal

Travelled with partner
Liked: Cleanliness, staff & service
The property looked like you were in the forest, I mean beautiful. But at night I always saw lizards in my room making noises (or not sure what animal made those sounds), then it was raining like for 70 hrs straight and I had a big leak in my out-resting area. The cleaning wasn't the best. They could do a better job in that area.
Stayed 4 nights in Jun 2023

10/10 Excellent

Angela

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very clean, emersed into the culture, staff os very friendly
Stayed 4 nights in Jun 2023

10/10 Excellent

Peeyusha

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great place. Great location. Could not recommend more.
Stayed 4 nights in Mar 2023

10/10 Excellent

Ikbal

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A beautiful resort conveniently located near Monkey forest and Ubud Art market. The staff was excellent and very helpful, especially the man who checked us in. The resort includes a very serene spa and pool. Breakfast is limited but still very delcious.
Stayed 3 nights in Feb 2023

10/10 Excellent

Jennifer

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel has only just reopened post COVID so the grounds need a bit of work done but the staff are working on it. I hope they bring back the buggy for transport within the complex. Have stayed several times and love the position of the hotel. Our room was quiet except for the sounds of running water and bird life and had beautiful views of the pool and grounds. My family and I will continue to use Pertiwi whenever we’re in Ubud.
Stayed 5 nights in Jul 2022

2/10 Terrible

Verified traveller

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
AVOID!! HORRENDOUS.
HORRENDOUS. I would suggest people avoid this place. I was the only guest, the room smelt (as if there weren't enough to choose from, all of them!) People were there before I arrived and seemed to have left also. It felt unsafe, the rudest staff were on duty, peomises made by the owner to improve it turned out to be untrue. I packed up and left very quickly and Hotels.com has refused to refund ANY of the stay as apparently 'it can't contact the property', so no help there?! I was surprised by the total lack of help! Ill get a refund via my credit card. Disappointing however.
Stayed 7 nights in May 2022

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
The service wasn’t warm and not helpful. Called from room to the customer service ,no one answered. The Breakfast wasn’t worth the value. The bed sheets were not cleaned , the pillows had bad smell, sweat and oily. The bathtub was clogged and the faucet was broken. Bugs inside the bathroom by the bathtub floor.
Stayed 1 night in Nov 2019
Response from Agung Mardika on 29 Nov,2019
Dear Carrie, thank you for choosing to stay at Pertiwi Resort & Spa and share a valuable review about your stay. Your concern has been addressed. All of us look forward to welcoming you back to the resort on your next vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was excellent and very accommodating, the surroundings grounds were beautiful lots of trees flowers and a natural river.
Stayed 5 nights in Oct 2019
Response from Agung Mardika on 14 Nov,2019
Dear Guest, thank you for choosing to stay at Pertiwi Resort & Spa and share a valuable review about your stay. Glad to hear that you love your stay experience. All of us look forward to welcoming you back to the resort on your next vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
DISSAPOINTING
Dirty room on arrival, unacceptably so. No more than a dribble of water coming out the shower for a whole week. Grass seemed to being given endless water. No internet in room, had to sit in a mosquito infested lobby to log on. Too much chlorine in pool.
Stayed 8 nights in Oct 2019
Response from Agung Mardika on 24 Oct,2019
Dear Guest, thank you for choosing to stay at Pertiwi Resort & Spa and share a valuable review about your stay. Glad to know that you love most of your stay except the bed. Your concern has been addressed. We are on strive to upgrade our facilities and services step by step. All of us look forward to welcoming you back to the resort on your next vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

6/10 Okay

Debra, Australia

Travelled with partner
Liked: Cleanliness, staff & service
The bed was too hard. Could only have one pillow as they said they were full but we noticed some vacant rooms. If you are mobility challenged this is not the place to stay.
Stayed 2 nights in Oct 2019
Response from Agung Mardika on 16 Oct,2019
Dear Debra, thank you for choosing to stay at Pertiwi Resort & Spa and taking some of your valuable time to write a valuable review about our property and share it with all. We are on strive to upgrade our facilities and services step by step. All of us look forward to welcoming you back to the resort on your next vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

10/10 Excellent

Verified traveller

Liked: Staff & service, property conditions & facilities
Stayed 5 nights in Oct 2019
Response from Agung Mardika on 15 Oct,2019
Dear Guest, thank you for choosing to stay at Pertiwi Resort & Spa . Glad to know that you love your stay with us. We are all looking forward to welcoming you back here at the resort on your another wonderful vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

10/10 Excellent

Raquel

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Beautiful grounds with infinity pools and very friendly employees. The resort had beautiful huts for massages and it’s centrally located in Ubud close to all the shops and the monkey forest. I would highly recommend this resort to anyone who wants to stay in Ubud
Stayed 2 nights in Sep 2019
Response from Agung Mardika - Resort Manager on 5 Oct,2019
Dear Raquel, Warmest greeting from Pertiwi Resort & Spa! First of all, we would like to thank you for choosing to stay at Pertiwi Resort & Spa and taking some of your valuable time to write a valuable review about our property, based on your recent experience here at the resort about the grounds, pools and employee and other facilities. Nothing makes us happier than knowing you are mostly happy with with the stay and so proud to share it with all. All of us look forward to welcoming you back to the resort, for another wonderful vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the beautiful spacious gardens,the large pool & setting & the friendly staff.
Stayed 3 nights in Sep 2019
Response from Agung Mardika on 9 Oct,2019
Dear Guest, thank you for choosing to stay at Pertiwi Resort & Spa and taking some of your valuable time to write a valuable review about our property. We look forward to welcoming you back to the resort, for another wonderful vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

4/10 Poor

Verified traveller

Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Very run down and the front of the property was a huge construction site. Plus stuff at the pool site res
Stayed 4 nights in Sep 2019
Response from Agung Mardika on 9 Oct,2019
Dear Guest, thank you for choosing to stay at Pertiwi Resort & Spa and taking some of your valuable time to write a valuable review about our property, based on your recent experience. We will address your inconvenience for improvement of our service.We look forward to welcoming you back to the resort, for another wonderful vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

2/10 Terrible

Verified traveller

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was unclean and full of insects the was really very dirty I found insects on bed
Stayed 3 nights in Aug 2019
Response from Agung Mardika on 9 Oct,2019
Dear Guest, thank you for choosing to stay at Pertiwi Resort & Spa and taking some of your valuable time to write a valuable review about our property, We will address your inconvenience for improvement of our service.We look forward to welcoming you back to the resort, for another wonderful vacation in Bali. Tranquilly Yours Agung Mardika Resort Manager

10/10 Excellent

Rory

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Jay on 17 Jul,2019
Thanks for your superb review and pleased to welcoming you back :)

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Waking up in Ubud
We’ve been coming to Bali fort ten years and The Pertiwi is by far our favourite hotel ! All of the staff are extremely kind and friendly ! The staff at the front desk always go out of there way to make us feel welcome . The hotel is perfectly located, lots of restaurants, shopping and Spas close by . I’m an early riser and love walking around at dawn . The ground are rugged and beautiful . You can’t help thinking , WOW !!! We’re staying in Bali for two mounts and definitely plan on coming back to the Pertiwi. Thank you for a wonderful week . See you soon ! Rob and Marlene from Canada 🇨🇦
Stayed 7 nights in Nov 2018
Response from Panca on 17 Dec,2018
Dear Rob and Marlene, Thank you very much for sharing your experience stay at Pertiwi Resort and Spa. And we apreciate for your highlight about our staff, location and beautiful landscape. We look forward to welcoming you back to our resort not in so far future.

6/10 Okay

Verified traveller

Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness, room comfort
Stayed 3 nights in Sep 2018

4/10 Poor

DutchNSW, Australia

Liked: Property conditions & facilities
Disliked: Cleanliness, room comfort
THE BAD PART : I was very disappointed with the state of the private twin pool villa booked for four nights, Room 402. If this is the room the Bali King stayed in in 2002 it is in desperate need of refurbishment. For a start the back door to the room did not lock so the maintenance man came to fix the first day. The quality of the linen and pillows were in a bad state ie mouldy and smelled of bad mildew. As we are both asthmatics I made this known to the front desk and was told they did not have spare linen or pillows as it was a full house. We had to put tshirts on the pillows and could not sleep very well due to the horrid smell. The furniture was in disrepair and the mosquito net was soiled and had seen better days. The blinds next to the bed where broken and covered in dust. The sofas were stained. The swimming pool was in the shade most of the day so we used the other two pools to swim. Not happy. If I had not prepaid for the room we would have left then and there. NOW THE GOOD PART: Wayan, the Manager at the front desk was a very nice man, the gardens are lovely with two beautiful swimming pools and the staff in the restaurant were all very nice. Nice verandah on our villa. Quiet most of the time at night.
Stayed 3 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Room comfort
Management needs to go shopping
On arrival no towels in room dirty used bathmat never replaced no water in room Short staffed water had to be purchased from store Owners need to staff properly and purchase enough supplies and linen Unfair to staff Who did their best Mismanagement at the top
Stayed 2 nights in Jul 2018

6/10 Okay

Verified traveller

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Alf

Liked: Cleanliness, property conditions & facilities, room comfort
Alfs Pertiwi Bisma 1
We did not stay in this hotel we were moved to Bisma 1 as there were issues at the hotel we booked?... There fore this hotel was not in the same location as the hotel we booked access to this hotel was not good road was a shocker
Response from Edy on 14 Apr,2018
Dear Alf, Warmest greetings from Pertiwi Resort and Spa Ubud, Bali... Experience Tranquility of Mother Earth... Thank you for your review to us... We are thank you for choosing us for your stay on your visit to Bali... We are do apologize regarding your inconvenience for case... We are happy can served you at Pertiwi Hotels. We hope can see you again... Regards, Pertiwi Hotels

10/10 Excellent

Kern

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Peaceful oasis
This is our fifth time staying at Pertiwi. We've stayed in different sections of the resort and last time we stayed in a private villa which was a peaceful oasis away from the busy Ubud streets. The resort is like a tardis - you feel like you've entered another world. There's a stone bridge that takes you over to the back of the resort where an infinity pool awaits you nestled against a huge sculptured stone wall. At the back you walk past thatch roofed villas and see glimpses of beautiful Bali with its pristine gardens, stone statues, and water features. There is a mixture of the traditional Balinese architecture and modern living. We stayed in the villas with its' own pool and sunlounges and would prefer this the next time we stay.
Stayed 5 nights in Aug 2017

10/10 Excellent

Gail

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gorgeous Balinese setting. Attentive and helpful staff. There are some very steep hills to climb if you room is towards the back, this can be overcome with the nifty golf cart that reception can send to your aid.

8/10 Good

Brenda, New Zealand

Liked: Cleanliness, staff & service, room comfort
Great location, very central in Ubud.
Rooms near the reception easily accessed but ones further back have steep slope and steps so you need to be physically able to access them, the spa and spa pool. Internet access at reception but poor in our room. Tv had very few English speaking channels.loved our room, very attractive and well equipped.
Stayed 3 nights in Jul 2017

8/10 Good

patricia, perth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly and helpful staff
Very comfortable room at front of hotel. Rooms at the back could be challenging for older persons. Staff always smiling and friendly. Great restaurant next door
Stayed 6 nights in Jul 2017

10/10 Excellent

Patricia, Canberra Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel excellent, staff all friendly and helpful.
Breakfast great except tea and coffee was bland with no taste. Needs a different bean mixture
Stayed 6 nights in Jul 2017

10/10 Excellent

Matt, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
private pool villa
Stayed in a private pool villa absolutely beautiful the grounds are a little hilly but stunning the breakfast/Restaurant is very good and the resort is in a perfect position right in the center of the town Ubud everything in walking distance will defiantly stay again perfect stay
Stayed 2 nights in Jun 2017

8/10 Good

Charlotte, uk

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful
Very nice hotel for cheap price. Good location. Friendly staff. Great breakfast. Very clean and nice pools. Free yoga. Only 4 out of 5 just because the place could do with a bit of maintenance.
Stayed 2 nights in Jun 2017

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
It was great but things to improve as we booked a villa and it seemed not to be booked frequently is the cleanliness/maintenance of it. Saw that the flowers were dead in the room, bath soak was not recently scrubbed clean, and the canopy net for the bed has 1 or 2 dead mosquitoes in. Nothing that really affected us but it could be way cleaner and feel more fresh.

8/10 Good

Verified traveller

Liked: Staff & service, property conditions & facilities, room comfort
Very busy part of Ubud but overall a nice resort that was hidden away from the mass amounts of people.

10/10 Excellent

Brian , aust

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent rooms, centrally located.
Excellent rooms, centrally located. Great pool. Friendly staff.

10/10 Excellent

Marlene

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful landscaping
Great resort with excellent staff!!!

6/10 Okay

Brendan, Melbourne

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
A little disappointed with the condition
I booked this hotel using my rewards. We were allocated the very last villa at the end of the resort!!

8/10 Good

Jordan, Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great location in Ubud
Stayed here for 3 nights, staff were amazing, the whole place was always cared for. Only problem was mosquitoes and air con in villa wasn't cold enough.