View from property

Reviews of Umae Villa

4 out of 5
Umae Villa
Jl. Raya Pengosekan, 2, Ubud, Bali

Reviews

8.2

Very good

Rating 10 - Excellent. 83 out of 195 reviews" "
Rating 8 - Good. 66 out of 195 reviews" "
Rating 6 - Okay. 28 out of 195 reviews" "
Rating 4 - Poor. 8 out of 195 reviews" "
Rating 2 - Terrible. 10 out of 195 reviews" "

8.2/10

Cleanliness

8.2/10

Staff & service

7.4/10

Amenities

8.0/10

Property conditions & facilities

Reviews

2/10 Terrible

ALLEN

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
This place is absolutely disgusting. We were having a great time till we realized the bed was dirty. It wasn’t just dirty it was FULL OF BLOOD !! Period blood they do not clean the mattress. It was absolutely disgusting and when I told the people that worked there they did nothing to accommodate. Will never recommend this place ! Breakfast was horrible too, very plain and not tasteful.

10/10 Excellent

Urs

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Nice villa with your own pool and friendly staff. Breakfast isn't bad, but i prefer going to a restaurant where it isn't made for a time ut fresh after your order. If you want it perfectly quiet, it might not be the perfect place for you. Being close to the restaurants and bars is nice, but k the evening you might here the music and the bass. Later at night it's been usually quiet. If you got loud neighbours you're lost. :-) the walls are thin, but i guess it wont be much different to other places.
Stayed 10 nights in Sep 2022

10/10 Excellent

Michele

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
The private villas were amazing! Breakfast was delicious. Rooms clean. We could have used more towels, mainly just to have pool towels and shower towels, maybe that’s us being picky. Staff was very friendly and accommodating, they helped us book transport to our next stop. over all a great experience and would stay again.
Stayed 4 nights in Oct 2022

10/10 Excellent

a

Stayed 4 nights in Sep 2022

10/10 Excellent

Debbie

Stayed 4 nights in Aug 2022

10/10 Excellent

Karen Elaine, indianapolis

Liked: Cleanliness, amenities, property conditions & facilities
I had the most wonderful stay at Umae Villas!!! The staff was amazing. They made me feel like family. My pool villa was clean and well appointed. Everyone from the front desk to the drivers went out of their way to make me feel special. I didn’t want to leave at the end of my 17 days.
Stayed 16 nights in Jul 2022

10/10 Excellent

Su, Sydney

Liked: Cleanliness, amenities
The private pool was amazing and it was very quiet but also close to alot of good restaurants
Stayed 4 nights in Feb 2020

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service
The staffs were very friendly and helpful. Location is great
Stayed 3 nights in Jan 2020

10/10 Excellent

Philip

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best place in Ubud
Amazing! The sercice was efficient and thorough. The pool are clean and fresh. The rooms are large and luxurious. I could have used another towel for the pool but thats nitpicking.....I will be back!
Stayed 3 nights in Dec 2019

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
Absolutely beautiful location and Villas! Beautiful and very friendly staff! Stayed here for 6 nights with my wife and two kids and had a wonderful time. Close to all restaurants and very easy to drive to ricefields, swings etc... Breakfast delivered every morning at the right time and any issue we had such as needing more towels etc.. was taken care of right away it was fantastic. When checking out I left my hat on the counter and the concierge even jumped on a motor bike and raced after our taxi to give it back to me. The only thing was communication. I could not get any reply before our trip either via email or phone calls but there were no issues checking in or with the booking so everything was confirmed by Expedia anyway. I would highly recommend Umae Villas especially for familes you can't go wrong.
Stayed 7 nights in Dec 2019

6/10 Okay

Alexandra

Liked: Cleanliness
I booked this villa for the pool, and the pool was really lovely. Very clean and well-maintained, as well as simply beautiful. The room itself, however, was a little odd. The door handle fell off and it took 2 days to fix (luckily the lock still worked). The safe in the room also was broken. When we asked for it to be fixed, we returned to find there was now a physical key in addition to the (dead) keypad, but the door was broken so it could not physically be closed. There also weren't any pool towels--overall the room experience was very minimal. But, overall, the place was clean and spacious, and very conveniently located on the main road (but far enough back to be quiet). It was a pleasant, if basic, stay.
Stayed 3 nights in Oct 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Amenities, property conditions & facilities
Private pool has area for cooking but no cutlery or cooking equipment
Stayed 7 nights in Sep 2019

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
bunnyyolie
good location with lots of restaurant options and a yoga class spot around. people at the villa showed us great hospitality. satisfied overall.
Stayed 4 nights in Sep 2019

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Villa was in a good position to all the shops and Restaurants in Ubud staff where very friendly lovely’s villas
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing location, walkable distance to the Monkey Forrest, Markets, Palace and many other sights. The villa is close to many other attractions too meaning from here we could go ATV riding, rafting, temple tours etc. The room itself was incredible with our own private pool, separate relaxation area, mini bar. The included breakfast wasn't huge but was enough and there are lots of other restaurants nearby if you want a change. Only issue we had was that some of the staff really struggled with English and things like ordering a taxi for dinner took longer than expected due to communication issues. Most other hotels we've stayed in Bali, the staff had great English so it just meant we had to be a little more patient.
Stayed 5 nights in May 2019

6/10 Okay

Verified traveller

Travelled with partner
Disliked: Staff & service, amenities
Comfortable bed, clean modern furnishings. Good shower. Very poor breakfast, was always cold or lukewarm, also very poor choices. Staff did not understand basic English, asked for tomato omelette,got vegetables omelette. Poor courtesy car deal, ( into ubud central) only free at 10am, 12 noon or 4pm, 50000 rupiah any other time.
Stayed 5 nights in Mar 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Property conditions & facilities
Disliked: Cleanliness, amenities
The villa looked good as you can see from hotel's pages. However everything was placed unreasonablly. ex) kettle placed in washroom there were no instant coffee and cups, so we needed to go out to grab them from kitcen at out side. It was very annoying. And staffs need to be trained more seriously. I had to ask them to bring bath towels and bath mat every single day, cause lazy house keeping always forgot to replace them, and the cleaner seem they just do bed making and correct rubbish bin. Our empty bottles were remained untill when we checked out. In addition, we booked a tour package wich cost 600.000Rp at hotel, but the driver didn't know where we were going, so we needed to explain everything to the driver who was not really fluent in English. Furthermore when we booked the tour we changed a destination of the tour ( because of a rainy day) then we asked them whether the price wouldl be changed or not. Then they answered it'd not because it was package. However we charged 50.000Rp more when we backed to the hotel. The receptionist explained us it's due to the long drive, although we backed earlier than the time which arranged.... it was totally ridiculous!! The most important thing..... HOT WATER is LIMMITED. We could use 5mins in a day.
Stayed 4 nights in Mar 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Beautiful property! A hidden gem with great breakfast and delicious welcome drinks.
Stayed 5 nights in Feb 2019

8/10 Good

Cameron, Cairns, australia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall experience was positive, only let down by breakfast. Staff friendly as per normal in Bali, location very central, needed to keep curtains drawn during day to keep room cool. Recommended
Stayed 1 night in Feb 2019

10/10 Excellent

Tom

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2018

6/10 Okay

Van, Sydney

Travelled with partner
Liked: Cleanliness
Disliked: Amenities, property conditions & facilities
Private pool Close to restaurants Friendly staff Everything is worn out Toothbrushes were bad quality Breakfast was hit and miss
Stayed 3 nights in Nov 2018

10/10 Excellent

K Manimaran

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018

10/10 Excellent

Gerald, Milwaukee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I enjoyed the privacy. I had a one bedroom villa it was great for privacy. The staff was super helpful. I forgot some paintings I purchased. The young lady at the desk contacted me while I was in my transport close to the airport. I did not have enough time to return. She had a driver bring them to me at the airport.
Stayed 6 nights in Oct 2018

8/10 Good

Mark, Sunshine Coast

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Close to restaurants, and very Quiet off main road.Staff Excellent. could be cleaned a little better ,otherwise we will be back again AAA
Stayed 8 nights in Oct 2018

10/10 Excellent

Courtney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
UMAE VILLA IS ABSOLUTELY PERFECT!
Umae Villa is absolutely AMAZING! The location is prime Ubud with lots of shopping and restaurants nearby. The villa is absolutely adorable – when we arrived, we were greeted at our car with a Bali welcome. We received delicious watermelon juice and the team carried our bags to our room. They showed us all the tours they offered. Breakfast was delicious, the pineapple pancake was amazing. The fruits were to DIE FOR! The villa was so nice and clean and we loved the private pool. It was an amazing stay and we highly recommend staying there. We will definitely be back. Thank you Umae Villa for being so welcoming and lovely!
Stayed 2 nights in Sep 2018

8/10 Good

anniemc, Brisbane

Liked: Cleanliness
Disliked: Staff & service
relaxing and peaceful
We enjoyed our stay at Umae Villa once we got there. The place is in a good location, nice and quiet as it is set back from the main road so you can't hear the traffic noise of the Main Street. It's not in the main centre but you can walk there they also provide a free shuttle so you can just wander back after shopping and sight seeing. They provide a decent breakfast nothing too fancy but substantial to start your day. You can also order meals but there are also plenty of restaurants nearby. Our biggest issue was that I tried to organise a transfer from the airport using their online contact system and received no reply so I managed to email directly with the Villa Manager quite some time ahead of our journey and despite it being confirmed when we arrived at the airport the driver did not turn up and when we rang the Villa it was impossible to understand them so we had to find another driver which was a bit stressful as it was getting late in the evening. We also organised a transfer after our stay which was an hour later than organised. The staff were friendly and keen to be helpful, their very poor communication skills seems to be there main downfall.
Stayed 4 nights in Sep 2018

10/10 Excellent

Abdalah, Egypt

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean, private, near from attractions and the pool has really clean waters. Staff is good and friendly. They also arrange good tours from hotel.
Stayed 2 nights in Sep 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was very courteous, welcoming and overall amazing. There was no hot water and they fixed it promptly, but, there was no hot water. Thats why im not rating it 5/5. It was the best out of the 3 places i stayed at in Ubud and should i ever go back i will most definetelly stay there. Highly recommended!
Stayed 2 nights in Sep 2018

8/10 Good

rob, Perth Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
private villa with a pool
Umae Villa's has lots of lovely villa's and is situated on the southern tip of Ubud. Major shops like Coco's supermarket, many restaurants and even a sports pub are close by. The property and villas are very nice and well maintained. Some of the villas can get a little noisy on weekends due to neighbouring properties. But usually are quiet by midnight. Unfortunately we had to spend one of our four nights a different villa due to a computer issue and over booking the property.
Stayed 4 nights in Aug 2018

6/10 Okay

Verified traveller

Liked: Cleanliness, room comfort
Disliked: Staff & service
Great location, walking distance to town. Nice private pool. Average breakfast
Stayed 1 night in Jul 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Ubud
Average breakfast. Nice private pool. Friendly staff.
Stayed 6 nights in Jul 2018

4/10 Poor

Rebecca

Liked: Property conditions & facilities
Disliked: Cleanliness, staff & service
Has the look but not the results
Room not clean blood on shower tiles no soap holder toilet paper holder coffee cups in outside kitchen fridge inside jug inside no milk of any description no phone so have to go to reception for all issues we paid $90 at 80% discount feel well overpriced at 90 would not stay again
Stayed 2 nights in Jun 2018

2/10 Terrible

Ken, Vancouver, BC

Liked: Cleanliness, property conditions & facilities, room comfort
It is unfortunate that this property is not well managed as the property and their staff are amazing and the location is great. We booked this property months in advance through Expedia. We arrived at the property at approximately 5 pm (check-in was after 3 pm). On arrival the staff handed us a letter from management claiming the villa we had booked was double booked and that they would put us in one of their other properties and come back for the balance of our stay at their villa after 1 night or we could cancel our reservation. In review of the other property they proposed, it appeared fine, although not a comparable property and considering it was 5 pm we were left with little choice. We did return to Umea Villas the next day, our room was ready as promised. If it had not been for this unpleasant experience we would have been more than happy to provide positive reviews. In further review on arrival home, Umea Villa has a pattern of doing this. There are a number of reviews where other customers have experienced the same issue. They are double booking or re-booking to higher paying customers. The property they move you to is okay but books as around $27 per night compared to Umae at $100+ per night. I strongly caution booking this property.
Stayed 6 nights in May 2018

2/10 Terrible

Jared, Wellington, New Zealand

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Terrible Experience
We arrived after a long journey from the Gili Islands to be told (via a poorly written letter) that due to a “computer glitch” our room had been double booked. This is despite us having paid in advance for 3 nights over a month ago. I note that other commenters on this site have suffered the same fate with Umae Villa and I wouldn’t be surprised if our room was intentionally resold to another guest at a higher rate than what we had booked for. The staff told us that we would be accommodated in another hotel 15 minutes’ drive away and upon viewing the photos, it was clear that the alternative hotel was of a significantly lower standard. We selected Umae Villa because of its location so to be offered an alternative so far away was less than satisfactory. We elected to make our own alternative arrangements and were told that the 3 nights we had paid for would be refunded the next day. That was a week ago and I have had no further contact from the hotel. Instead I’ve had to follow the matter up with Expedia who appear not to have been made aware of the issue by the Hotel either. To their credit Expedia have been very quick to contact me and confirm that they will refund the amount we paid. There are literally hundreds of great places to stay in Ubud, you can do a lot better than this place.
Stayed 3 nights in Apr 2018

10/10 Excellent

Ng

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good villa for couple
Room very big, comfortable, but the air-con not cool, quite hot. Pool is good and we enjoy it.

10/10 Excellent

Geoff

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2018

8/10 Good

Leigh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2018

8/10 Good

Marie

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Gr8 stay. Staff friendly and helpfull. Area has many good restaurants.
Stayed 8 nights in Feb 2018

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Will return again!
Great rooms, layout of villas and pools is really nice. Peaceful spot within walking distance of nice restaurants. Staff were very helpful. Free breakfast is simple but good and delivered to your room. Only downsides were minor - if you have noisy neighbours like we unfortunately had the walls are quite thin, wifi was patchy and there are no places inside to hang towels/clothes. Will definitely come back though. Thanks to lovely staff for a great stay.
Stayed 2 nights in Feb 2018

10/10 Excellent

Jae min

Liked: Staff & service, room comfort
Great staffs
The villa is little bit old but staffs are extremely kind. I will go back sometime.
Stayed 4 nights in Feb 2018

10/10 Excellent

Chris, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walking distance to everything but quiet.
Quiet down a small lane away from it all, obliging staff, clean, spacious and s good bed.
Stayed 2 nights in Feb 2018

10/10 Excellent

David, Newent

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquil oasis
What a perfect place to stay. Your own villa and pool. Staff are the best I have ever dealt with and go out of their way to help. This is all desk staff and they guys that are on hand to take you to any location you want. Nothing is too much for any of them. My thanks go out to them all.
Stayed 5 nights in Jan 2018

10/10 Excellent

Jacob, Darwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Amazing villas!!
Amazing large private villas. Could have spent the whole day relaxing in the room. A few broken bits and pieces, but the staff were very helpful. Close to good restaurants and only a 10 minute walk to the monkey forest
Stayed 3 nights in Jan 2018

10/10 Excellent

Stephen, Toronto, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel that's conveniently located
Great location, friendly staff. The rooms are nice and clean, with plenty of space.
Stayed 3 nights in Dec 2017

10/10 Excellent

Dani, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good location, close to many good restaurants. Very clean villa. Exceeded our expectations.
Stayed 3 nights in Nov 2017

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lovely stay !!
Excellent place to stay in Ubud...I sent a query to ask them to send a car to the airport as we got in late at night and it is an hour and a half drive......the charged us$22.00 and Maddie was there waiting when we got there. Very nice decor and a good sized room...lots of restaurants around and an easy stroll into the city... Would definitely stay there again.
Stayed 5 nights in Oct 2017

6/10 Okay

Eric

Not the best
Villa location good but breakfast extremely poor. Nice pool villa with no swimming towels. Location is good.
Stayed 2 nights in Sep 2017

10/10 Excellent

hendriks, south africa

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great value for money
Staff helpful. Good but limited breakfast. Beautiful unit. Close to restaurants and art market.
Stayed 2 nights in Sep 2017

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Think twice
We so wanted to enjoy our stay at Umae Villa. Our experience had many ups and were outnumbered by the downs. First off we arrived at midnight the first night to be told they had overbooked and we could not stay there 3 nights out of our 5 night stay. This was after they picked us up from the airport.....why not tell us upfront so we could have stayed somewhere local and saved us the 1 1/2 car trip after 12 hours travelling. They put us up in another villa 15 minustes out of town that was way below the cost of what we had paid. The next day we spoke to the manager and said it was unacceptable......they admitted someone had paid more for our villa! Miracously the villa became available and we were able to stay 4 nights. They villas are clean, roomy, private and the pool is a good size with plenty of space to rent relax. I would suggest not ordering breakfast as like many places in Bali they ask what time you would like it served. One morning I had an early start to leave for a class , I saw that breakfast had been served on the patio but decided to shower first, whilst in the shower the staff banged and banged on the bedroom room shouting to come eat whilst my poor husband was trying to sleep a couple metres away......this wasn't helped by the lack of sleep the night before due to the airconditioner not working and it being too hot to sleep. Great location and nice looking place but that's about it.
Stayed 5 nights in Sep 2017

10/10 Excellent

Jeane

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Aug 2017