Chateaux & Hotels Collection, Urrugne hotels

"Fabulous stay, we had an accessible room which was well appointed with roll-under sinks, sliding doors and a shower chair. There are lifts throughout the building and a wheelchair lift to the parking area with a disabled bay. The staff were brilliant, really went the extra mile to make our stay lovely. I would highly recommend this hotel for all guests but especially those with mobility issues/wheelchair users. San Sebastian is also surprisingly accessible and flat. Brilliant all round!"

"The view of the ocean from our room was magnificent."

"Beautiful property directly on the oceanside promenade. Great location near bars, restaurants, and shopping. Comfortable room with an amazing view of the beach. Wonderful and welcoming staff!"

"Beautiful property, only negative was my room was next to the service elevator. At night it was more of an issue."

"The hotel's in a quiet neighbourhood, which is near Mt Igueldo and the beach. There are some cafes and restaurants along "Matias", which make up for the c.20 mins walk to the Old Town. "

"The building is very nice, room was beautiful and well decorated. The food at the restaurant was very good as well as breakfast where the staff was really nice. Location was precious, if only my room had sea view, would be perfect (and very expensive!). The only improvements would be a covered area at the roof top since the weather was not stable and to have another area for guests beside the reception like a library. The fact that we could not eat a piece of cake in the afternoon at the bar surprised us (kitchen is closed, only coffee or drinks available) was a missed opportunity."

"It was a nice place to be, friendly team members, helped when we need "

"Everyone was extremely helpful and made out stay very relaxed with our 2 doggies. They had setup some doggy beds, bowls and treats which was a very nice touch."

"Great location and value"