Games room

Reviews of Hotel Agustos Urubamba

3 out of 5
Hotel Agustos Urubamba
Calle Pacaycalle s/n, 3 Blocks from Nogalpampa Stadium, Urubamba, Cusco

Reviews

8.6

Excellent

Rating 10 - Excellent. 11 out of 27 reviews" "
Rating 8 - Good. 11 out of 27 reviews" "
Rating 6 - Okay. 5 out of 27 reviews" "
Rating 4 - Poor. 0 out of 27 reviews" "
Rating 2 - Terrible. 0 out of 27 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.0/10

Amenities

9.0/10

Property conditions & facilities

10/10

Eco-friendliness

Reviews

8/10 Good

Judy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel. Enjoyed my stY but struggled with the price they charged for a bottle of water after the first night.
Stayed 1 night in Jul 2019
Response from Pamela Onuma on 7 Aug,2019
Dear Judy: We want to thank you for choosing our hotel and sharing your experience. We are pleased to know that the facilities and service have been of your liking. We appreciate your feedback that helps us to improve and strive to provide a better service. Best regards

6/10 Okay

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The bedding and the shower was great! Breakfast was ok...it was the same every day. The beds were not comfortable..very hard!
Stayed 5 nights in Jan 2019
Response from Pamela Onuma on 5 Feb,2019
Dear Guest: Thank you for taking your time and share your experience about hotel Agustos Urubamba. We are pleased to know that the hotel facilities were your liking. Let me inform you that we are taking note of your comments and suggestions which help us to improve every day. Best regards

10/10 Excellent

yiqian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agustos
Very beautiful property. Only thing could be improved is internet
Stayed 1 night in Dec 2018
Response from Pamela Onuma on 3 Jan,2019
Dear Yiqian: Thank you very much for your comments! We are happy to know that you have had a pleasant stay at our hotel Agustos Urubamba. About the Wi-Fi, unfortunately this service in Urubamba City is not working properly because of an internet operator's problem all over the city. We hope you come back soon. Best Regards,

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, room comfort
To get there look scary looking but hotel is nice
No wifi in the room. Just in the lobby and a bad one. Very slow. They should work on that. The gardens are great
Stayed 3 nights in Jul 2017
Response from Hotel Agustos on 13 Jul,2017
Good afternoon, Thank you for staying at our hotel. We appreciate your feedback as this helps us to improve our service. We hope to see you again soon. Best regards. Hotel Agustos

10/10 Excellent

ampai, California

Liked: Cleanliness, property conditions & facilities, room comfort
Nice but too remote, difficult commute to. town
Room nice and clean, beautiful view from your room and surrounding is very pleasing
Response from Hotel Agustos Urubamba on 17 Oct,2016
Dear Guest: Thank you so much for your comment, it is so important to us. Come back soon! Best Regards, Celia Mallcco León Hotel Agustos Urubamba.

8/10 Good

Prashanth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Clean and Spacious rooms. The buffet breakfast was good.
Response from General Manager on 5 Sept,2016
Dear Guest: Thank you so much for yours comments. We hope you come back soon. Best Regards, Celia Mallcco León Hotel Agustos Urubamba.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
In a beautiful setting in the sacred valley Very peaceful hotel made it easy to relax. Staff very helpful and big clean rooms. Thoroughly recommend
Response from General Manager on 17 Oct,2016
Dear Guest: Thank you so much for your comment. Our hotel is a perfect place to be happy and relax. Come Back soon! Best Regards, Celia Mallcco León Hotel Agustos Urubamba.

10/10 Excellent

Jennifer, Fletcher

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Central oasis in the Sacred Valley
It was a great central location to visit sites in the Sacred Valley. The breakfast had lots of variety and everything was really clean. It was a sanctuary in the middle of the business of touring the area. I would highly recommend it.

10/10 Excellent

Sandra, San Antonio

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Urubamba stay
Very nice hotel! Room was large and bath was very nice. Restaurant was good at dinner as well as the complementary breakfast. Had a little problem with credit card processing but all was resolved at end of visit. Would recommend this location to anyone planning to visit Machu Picchu as a good stopping off point closer to the site than Cusco.

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
An oasis with some issues
The hotel is in great condition, and the gardens are over the top. It looks like the employ an army of gardeners to keep the grounds pristine (and the sheep lawnmowers were a nice touch). Truly a quiet little sanctuary, which is nice after the gauntlet of tourists and hawkers in Cuzco or AguasCalientes. The property is gated, so you feel very secure, but it is somewhat removed from the town. Cab drivers from out of town will have a difficult time finding it - bring a google map. The free internet in the lobby was somewhat intermittent. Don't expect luxury beds; I've slept on plywood that is more forgiving. Then again, after an exhausting day of hiking, you won't notice. FYI, as you will find in most of Peru - even the international airport, you are advised not to flush toilet paper down the toilet, and instead use the waste basket. The biggest complaint has to be the breakfast. It might be included in the price, but you're not getting much. Skip the coffee and go for the tea. Actually, unless they replace a gardener or two with a chef or cook (or just a better menu), you should just bring breakfast food with you. The dinner was decent, though nothing to write home about. Overall the staff was friendly, and offered help with dinner suggestions and calling for cabs. If I had to do it again, I might consider staying in Ollanta.

8/10 Good

Jeff, in PCB, FL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Internet available in lobby only, & desk clerk had to be asked to reset the router multiple times. Bar stock is weak at best. Using sheep as lawn mowers was a nice touch!

10/10 Excellent

Carlos Gustavo

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Agradable
Stayed 1 night in Apr 2023
Response from Pamela Onuma on 17 Apr,2023
Hola Carlos!Muchas gracias por tomarse el tiempo de dejarnos su calificación!Estamos muy contentos que todo haya sido de su agrado, esperamos poder atenderlos en una próxima oportunidad.Saludos cordiales,

10/10 Excellent

Linda Rosmeri

Travelled with family
Liked: Cleanliness, property conditions & facilities, room comfort
Muy confortable y sus habitaciones amplias, todo ok.
Stayed 1 night in Jul 2022

8/10 Good

Jesus

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2018
Response from Pamela Onuma on 26 Oct,2018
Estimado Jesus: Muchas gracias por su puntuación. Para nosotros es muy importante saber que usted ha estado a gusto en nuestro hotel. Esperamos que retorne pronto. Saludos cordiales

6/10 Okay

Robin

Liked: Cleanliness, property conditions & facilities, room comfort
Esta bien
No está mal, le daría un gran plus que las habitaciones tengan wifi y que no llamen a las 8 am para recordar que el desayuno se levanta a las 9 de hecho es desicion de cada quien tomarlo.
Stayed 2 nights in Jun 2018
Response from Pamela Onuma on 23 Jun,2018
Estimado Robin: Muchas gracias por sus comentarios! Lamentamos que la estadía no haya sido de su completo agrado, tomaremos en cuenta sus comentarios pues nos ayudan a mejorar y brindar un mejor servicio. Con respecto al Internet, esta es una debilidad que se encuentra en todo el Pueblo de Urubamba, el alcance del Internet es muy bajo. Nuestro Internet- WIFI es free y puede acceder a él solo en el área del Lobby. Saludos cordiales.

8/10 Good

Carolina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
O hotel é lindo e o atendimento muito bom! Só tivemos dificuldade em chegar ao local. Pegamos dois taxis até conseguirem localizar, mesmo com o endereço em mãos.
Stayed 1 night in Jun 2017
Response from Agustos Cusco on 3 Jul,2017
Prezada Carolina: Muito obrigada pelo seu comentário. Volte em breve! Atenciosamente, Hotel Agustos

10/10 Excellent

jung moon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boa gostamos
Gostamos muito. Pessoal muito atensioso. E prestativos. Foi uma boa escolha.
Response from Celia on 2 Jan,2017
Prezado Hóspede: Obrigada pelo seus comentários. Volte em breve! Atenciosamente, Celia Mallcco L. Hotel Agustos Urubamba.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Response from General Manager on 5 Sept,2016
Dear Guest: Thanks for the 4/5. Best Regards, Celia Mallcco León Hotel Agustos Urubamba.

6/10 Okay

Roberto Carlos, Mexico

Liked: Cleanliness, property conditions & facilities, room comfort
Buen hotel, habitaciones confortables.
Buen hotel, habitaciones confortables, bonitos jardines, la ubicación es un poco alejada del centro de urubamba, y hay que comer en el restaurant del hotel que es un poco caro. Buena atención en el restaurante, solo hay internet en el lovy.
Response from Hotel Agustos Urubamba on 17 Oct,2016
Estimado Roberto: Muchas gracias por sus comentarios, los que son muy importantes para nosotros. Estamos a un punto intermedio con respecto a la distancia entre Cusco y Ollantaytambo. Es usual que nuestros huéspedes tomen esa opción cuando van a visitar Machu Picchu ya que el viaje es menos cansado. Con respecto al Wifi, el servicio solo se brinda en el lobby del hotel y es gratuito. En las habitaciones no contamos con wifi por el momento. Nuestro restaurante ofrece diversos platos nacionales así como internacionales. También brindamos cenas menú a tarifas especiales. Esperamos que retorne pronto. Saludos Cordiales, Celia Mallcco León Hotel Agustos Urubamba.

10/10 Excellent

jose antonio, Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
super excelente, vale la pena
Fabuloso, a mis dos hijos les agrado el espacio no solo de la habitacion, sino tambien del frontis de las habitaciones, mucha naturaleza, etc. estuvo perfecto los tres dias que permanecimos.
Response from General Manager on 17 Oct,2016
Estimado Jose Antonio: Muchas gracias a usted por haber elegido nuestro hotel durante sus vacaciones en Cusco. Nos enorgullece leer su comentario el cual es muy importante para nosotros ya que nos motiva a seguir ofreciendo un servicio de Calidad. Esperamos retorne pronto! Saludos Cordiales, Celia Mallcco León. Hotel Agustos Urubamba.

8/10 Good

Ricardo , Lima

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Tranquilidad y comodidad.
Hotel muy cómodo, entorno tranquilo, no lejos del centro, cálido y con buena relación calidad-precio.

8/10 Good

sandra, neuquen-argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Mi estancia en hotel agustos
Buscabamos un hotel de camino a machu pichu, para pasar un par de noches tranquilos y descansar, lugar muy adecuado

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Lindo Hotel
El servicio fue muy bueno nos ayudaron en todo momento con referencias que solicitábamos, transporte, compra de pastillas, etc. El paisaje hermoso y la tranquilidad de lo mejor. El acceso al hotel es un poco complicado pero vale la pena. Recomendable 100%. No ofrecen servicio de botones, tuvimos que llevar nuestras maletas :(

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Servicio de primera.
Excelente servicio de todos, absolutamente todos sus empleados. Enamorada de total de Perú.
Response from Agustos Cusco on 14 Jun,2014
Estimada Eli: Muchas gracias por su comentario. Estamos muy contentos de saber que cubrimos sus expectativas. Vuelva pronto. Saludos, Equipo Hotel Agusto's CUSCO- PERU

10/10 Excellent

Matías, Argentina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
El hotel de Valle Sagrado
El hotel es de lo mejor del Valle Sagrado. Situado bajo la montaña y a pocas cuadras de la plaza de armas y avenida principal. Limpieza, amplitud de habitaciones, jardines hermosos. Gran servicio.
Response from Agustos Cusco on 11 Oct,2014
Estimado Matías: Muchas gracias por compartir sus comentarios. Nos enorgullece saber que su estadía fue la mejor. Vuelva pronto. Saludos, Equipo Hotel Agusto's CUSCO- PERU