Lobby

Reviews of Best Western Lone Star Inn

2.5 out of 5
Best Western Lone Star Inn
310 E Houston Hwy, Edna, TX

Reviews

8.0

Very good

Rating 10 - Excellent. 64 out of 144 reviews" "
Rating 8 - Good. 38 out of 144 reviews" "
Rating 6 - Okay. 20 out of 144 reviews" "
Rating 4 - Poor. 8 out of 144 reviews" "
Rating 2 - Terrible. 14 out of 144 reviews" "

8.8/10

Cleanliness

8.2/10

Staff & service

7.8/10

Amenities

8.4/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

10/10 Excellent

Lucena

Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in Mar 2024

8/10 Good

Shane

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was great, it was off the highway and it was a two way road so we didn’t have to loop all the way around to get to it. Really clean, breakfast was good and staff super friendly!
Stayed 1 night in Feb 2024

10/10 Excellent

melissa

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Jan 2024

10/10 Excellent

Jhonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was my second stay here. While both were great the second was by far better. Kudos to the management for reading the reviews and finally maintaining the breakfast bar and keeping it stocked during the hours listed. Thank you!
Stayed 1 night in Dec 2023

10/10 Excellent

Patty

Stayed 1 night in Dec 2023

4/10 Poor

Arthur

Stayed 2 nights in Dec 2023
Response from Georgia on 14 Dec,2023
Mr. Arthur,Thank you for completing the survey regarding your recent stay at our property.On behalf of our entire team, I would like to apologize for not exceeding your expectations. At Best Western we strive every day to provide a superior customer experience. I am sorry we weren’t able to do that for you during this visit. If you are able, please give us more information regarding your stay so we can implement improvements to ensure we provide a better experience in the future.

10/10 Excellent

melissa

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and friendly
Stayed 1 night in Sep 2023

10/10 Excellent

Eve

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice, clean & affordable
Stayed 3 nights in Sep 2023
Response from GN on 9 Sept,2023
Thank you your voice does matter to us hope to see you again

2/10 Terrible

Jevetta

Stayed 1 night in Sep 2023
Response from Bianca on 5 Oct,2023
Thank you for your review regarding your recent stay with us.We are sorry that we were unable to meet your expectations during your stay. Guest satisfaction is something we strive for every day and your feedback is very much appreciated. Please know we use all feedback, both positive and constructive when reviewing the services and accommodations we provide to our guests.If we can be of further assistance, please don't hesitate to let us know.

10/10 Excellent

Oscar

Business traveller
Liked: Amenities
Room temperature and accommodations were adequate.
Stayed 1 night in Aug 2023

10/10 Excellent

lidia Beatriz

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The card key never worked in our room, but the front desk lady was always there to opened it for us.. Great hot breaks fast!
Stayed 2 nights in Jul 2023
Response from G N on 19 Jul,2023
Thank you for your review and thanks for unstanding about the problem we were having with our key cardshope you have a wonderful day

2/10 Terrible

April

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Do not stay here
This place is horrible, the minute you walk in stinks they have mothballs in every corner of the entry way, the front desk girl was super friendly. Went to check our room and found bed bugs, we demanded a refund and got it but I don't know how this place is still open.
Stayed 1 night in Jul 2023
Response from G N on 19 Jul,2023
Sorry this happened We have our motel sprayed by Orkin Pet Control every month and they just sprayed 2 days before your arrival and that room has been rented everyday for the last 2weeks and no one has complained about the room everyone has had good reports of how clean the room and of hotel is kept How a wonderful and blessed day

10/10 Excellent

Steven

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2023
Response from GN on 11 Apr,2023
Thank you for taking time to tell us about your stay it helps us to better our hotel for guests Thanks again and have a wonderful day

8/10 Good

Tom

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Most everything was as we expected it would be, from Best Western. Due to the cold day on our arrival, room number 222 was chilly, set at 62. We had some time to be in our room and visit with family from the kid rodeo, then watch a bit of TV. With the exterior wall mounted heater and fan, the continuous air movement from the heater unit was always blowing the top curtain valance up and down in a way that was very, very annoying, and taking away from a calm conversation or even watching TV. Take it down!! TC
Stayed 1 night in Mar 2023
Response from GN on 21 Mar,2023
Thank you for taking time to tell us about your stay your comments will help us better our hotel thank you for staying at our hotel. Hope to see you again.

10/10 Excellent

Evelyn

Stayed 2 nights in Mar 2023
Response from G N on 7 Mar,2023
Thank you for taking time out of your busy schedule to let us know how you enjoyed staying at Bestwestern in Edna hope to see you again

10/10 Excellent

Andriy, Laguna Niguel

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Great hotel in Edna, TX. For a road trip stop - all you can ask for.
Stayed 1 night in Feb 2023
Response from G N on 26 Feb,2023
Thank you for taking time to let us know how we are doing your comments help us to better our hotel thank you again for staying with us Hope you have a wonderful day and be safe inn your travels

8/10 Good

melissa

Stayed 1 night in Feb 2023
Response from GN on 8 Apr,2023
thank you for taking time to fill out the survey have a nice day

10/10 Excellent

Else

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The staff was awesome. Under new management. Super nice to us. We were there for a church anniversary service and they gave us a. Brunch thanking us for staying. Awesuplace now!
Stayed 3 nights in Feb 2023
Response from G N on 12 Feb,2023
Thank you very much for the review it will help us knowing how our guest feel and help us with any improvements . hope to see you again soon thank you

10/10 Excellent

Sharon

Stayed 1 night in Feb 2023
Response from G N on 6 Mar,2023
thank you for taking time to tell us about your this helpus to see how we can better our hotel for our guest thanks again and hope to see you again

8/10 Good

Cathy

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The ladies at the front desk are always so nice, helpful with any questions. Rooms are very clean. Thank you!!
Stayed 2 nights in Feb 2023
Response from G N on 6 Feb,2023
thank you for your response Hope to see you again soon

10/10 Excellent

David

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Edna
Awesome environment!
Stayed 1 night in Dec 2022

10/10 Excellent

J Jesus

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice and clean, good breakfast, friendly peolpe
Stayed 3 nights in Nov 2022

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was nice. I liked that breakfast was included. Location was perfect for my needs.
Stayed 1 night in Sep 2022

2/10 Terrible

DOUG

Stayed 1 night in Aug 2022

10/10 Excellent

Charles

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
great staff
Stayed 2 nights in Jul 2022

2/10 Terrible

Steven

Business traveller
Cancel Blues
We didnt stay. We tried to cancel a week before and the owner said no. I realize we booked a non cancel night but our family member got Covid and we had to cancel. We tried to trade for anotrher BWest hotel in Houston and were denied. Our team wont be using BW anytime soon.
Stayed 1 night in Jul 2022

6/10 Okay

Ruth

Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
I asked if we could check in early but the gentleman up front was rude and said they had been full night before. I was about 130pm and maybe 5 cars in the parking lot. They wont see us again.
Stayed 1 night in May 2022

10/10 Excellent

jackie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from GN on 17 Apr,2022
THANK YOU FOR TAKING TIME TO GIVE US A REVIEW OF YOUR STAY.. IT MEANS A LOT TO US GLAD YOU ENJOYED IT AND HOPE TO SEE YOU AGAIN

10/10 Excellent

Brian

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2022
Response from GN on 17 Apr,2022
THANK YOU FOR TAKING THE TIME TO GIVE US A REVIEW OF YOUR STAY WITH US.GLAD YOU ENJOYED THE STAY AND HOPE TO SEE YOU AGAIN

8/10 Good

abraham, Rosenberg

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
😊
Stayed 1 night in Mar 2022
Response from GN on 12 Mar,2022
thank you for the nice comments hope to see you again soon Have a great day!

2/10 Terrible

Ed

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Discourtesies people who were rude on ignorant and lacked any understanding of what had occurred because of EXPEDIA's system flaw. No manager on duty to try to discuss. I am just as angry at Expedia and your customer "bot" service, which was/is a joke. I will never use Expedia or stay at a Best Western again. I have filed a dispute regarding the $158.19 charge. I paid the $9.00 for the cancellation option but because I was trying to deal with your "bot" for 45-60 minutes, I missed the 4:00 deadline to cancel. You can contact me if you like but I have given complete statements to Chase regarding the charge to my account for the $158.19 charge. Expedia, your service is horrible and Best Western, hire some people who can communicate.
Stayed 1 night in Jan 2022
Response from Manager on 1 Mar,2022
You made a reservation with 24 hours cancellation policy and you did not cancel in time, therefore Hotel charged for Reservation cancellation charges.

2/10 Terrible

LAURA

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
Horrible service !! Charged a deposit and won’t return it and manager is very rude and disrespectful, I booked my room one month in advice and when I checked in they said they were over booked and all they didn’t have double bed like o had reserved so they gave me a king size bed and manager say we only have this room in front of their washer and dryers so it’s going to be noisy but take or leave it!! I give them a one 1 The room was hot and smelled like wet towels
Stayed 2 nights in Nov 2021
Response from Manager on 7 Dec,2021
Hi Laura: As we explained to you, you had extra person in the room, there were 3 adult in your room for reservation for 1. At the time of check in FD informed you that there will be extra charge for your extra people and you reviewed and approved such charges. If you still have any questions, feel free to call us.

8/10 Good

Zachary

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 1 night in Nov 2021
Response from JT on 27 Nov,2021
Thank you for taking time to complete the survey.; Hope to see you soon.

10/10 Excellent

Vandon

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean
Stayed 2 nights in Nov 2021
Response from GN on 25 Nov,2021
THANK YOU FOR TAKING TIME TO DO THE REVIEW THANK YOU FOR YOUR KIND RESPONSE HOPE TO SEE YOU AGAIN

10/10 Excellent

joe

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Padilla family wedding,Great stay
This is great,clean,quiet,friendly(kay)great view of of a quiet pasture,fresh hot breakfast,great waffle mix,hot coffee,juice,pband j,just great overall👍
Stayed 1 night in Nov 2021
Response from JT on 22 Nov,2021
Thank you for taking time completing survey and your kind words. These surveys help us improve our service for future guest.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place to stay!!
Stayed 1 night in Nov 2021
Response from GN on 25 Nov,2021
THANK TOU FOR TAKING TIME TO LEAVE A REVIEW THANKS FOR THE KIND WORDS GLAD YOU ENJOYED YOUR STAY HOPE TO SEE YOU AGAIN

10/10 Excellent

George

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Wonderful hotel. Best in area
Stayed 1 night in Oct 2021
Response from JT on 22 Nov,2021
Thank you for taking time completing survey and your kind words. These surveys help us improve our service for future guest.

10/10 Excellent

Elizabeth

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
we've stayed a few times and find it really nice and clean
Stayed 1 night in Sep 2021
Response from JT on 22 Nov,2021
Thank you for taking time completing survey and your kind words. These surveys help us improve our service for future guest.

6/10 Okay

Verified traveller

Travelled with family
Didn't appreciate paying $125 plus tax for a room that had mold all above the shower. Seems like a BW Plus should hold higher standards. Kind of gross to be cleaning your body when surrounded by mold. That was room 210. Otherwise, beds were comfortable and decor pleasant.
Stayed 1 night in Aug 2021
Response from Manager on 18 Aug,2021
Thank you for your comments, our staff works very hard to satisfy all the guest and we took a note of it and will look in to it.

2/10 Terrible

Verified traveller

Travelled with family and small children, Travelled with partner
Disliked: Staff & service
The staff us terrible their refusal to cooperate with the transfer if names from mine to someone else and also terrible service at the front desk. I will not come back.
Stayed 1 night in Jul 2021
Response from Manager on 7 Aug,2021
Thank you for taking time to complete survey. Your feed back helps hotel to improve services. We want to make it right, give us a call Thank you for staying at Best Western Lone star Inn

2/10 Terrible

angel

Travelled with family
Disliked: Staff & service
Very unprofessional
Front desk was incredibly rude. No explanation on the hold on the credit card. Did not refund the entire amount of the hold and no explanation as to way the full amount was not returned. Kept getting the manager will call you back.
Stayed 2 nights in Jul 2021
Response from Georgia on 4 Aug,2021
Thank you for taking time completing survey and your survey helps future guest and improve our services. We want to make it right. When you have chance call us and we will gladly explain to you what the charges are. Hope to see you see you soon.

4/10 Poor

Richard

Stayed 1 night in Jul 2021

10/10 Excellent

Jennifer

Stayed 1 night in Jul 2021
Response from Georgia on 4 Aug,2021
Thank you for taking time to complete the survey . Your feed back helps future guest and help hotel to make improvements. Hope to see you soon.

8/10 Good

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was ok
Stayed 1 night in Jun 2021
Response from Georgia on 4 Aug,2021
Thank you for taking time to complete the survey . Your feed back helps future guest and help hotel to make improvements. Hope to see you soon.

8/10 Good

Eddie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in May 2021

10/10 Excellent

Estephanie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Apr 2021
Response from GN on 19 Apr,2021
Thank You for your time to tell how you like our hotel if we can help you in future please let us know Hope to see you again Thanks again

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2021

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Mar 2021

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Best place to stay if in Edna. Went for wedding. Hotels limited. This one was best choice for money.
Stayed 1 night in Dec 2020
Response from GN on 22 Dec,2020
THank you for taking time to respond how your stay was. We try our best to please everyone and make their stay a good one Hope to see you again

8/10 Good

Jose

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Nov 2020
Response from GN on 22 Dec,2020
Thank you you for your respond hope to see you again