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Reviews of Capitol Skyline

3.5 out of 5
Capitol Skyline
10 'I' Street SW, Washington, DC

Reviews

8.0

Very good

Rating 10 - Excellent. 330 out of 1000 reviews" "
Rating 8 - Good. 401 out of 1000 reviews" "
Rating 6 - Okay. 179 out of 1000 reviews" "
Rating 4 - Poor. 46 out of 1000 reviews" "
Rating 2 - Terrible. 44 out of 1000 reviews" "

8.4/10

Cleanliness

8.4/10

Staff & service

7.4/10

Amenities

7.8/10

Property conditions & facilities

2.0/10

Eco-friendliness

Reviews

10/10 Excellent

Eileen Van

Stayed 3 nights in Jul 2019

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Its clos3e
Stayed 1 night in Jul 2021

2/10 Terrible

Verified traveller

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020

10/10 Excellent

Lakia

Business traveller, Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
SKYLINE Inn
Its always amazing to stay at this location. Pool parties in summer with live DJ, fronr desk staff professional -friendly, cleaning staff does a grlluva job cleaning this hotel, its public transportation accessible and near all the good eateries and groceries stores
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Stayed 3 nights in Mar 2020

4/10 Poor

Verified traveller

Stayed 1 night in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

10/10 Excellent

N

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Staff & service
Stayed 2 nights in Mar 2020

2/10 Terrible

Verified traveller

Travelled with family, Business traveller
Disliked: Staff & service, amenities, property conditions & facilities
They allow parties until 2 AM. I would never stay there again.
Stayed 3 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2020

10/10 Excellent

Steve

Stayed 3 nights in Mar 2020

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
Stayed 2 nights in Mar 2020

8/10 Good

Paul

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Mar 2020

6/10 Okay

Verified traveller

Business traveller
Liked: Amenities
The property was fairly clean with the exception of a few things I noted: 1. A dirty facial towel was left behind in the restroom which contained a short curly hair. 2. My bed was made however, sheets were not changed. I noticed that there was makeup on one of the sheets still. 3. The last day of my stay there was NO hot water. As I was in line to check out in the reception area the lady mentioned that the phones were ringing off the hook since everyone was calling in regarding that issue. :/ The highlight of our stay was the accessibility of the monument tours. I was glad they offered evening tours since we were very limited with time.
Stayed 2 nights in Mar 2020

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was friendly and helpful. I was allowed to check in a few hours early and they held my luggage for me for a few hours after I checked out so I didn’t have to carry it around.
Stayed 2 nights in Feb 2020

10/10 Excellent

William J

Stayed 1 night in Mar 2020

10/10 Excellent

Verified traveller

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked everything. It aeemed like the hotel was redone recently. Need to make the shower pressure better
Stayed 1 night in Mar 2020
Response from Ken on 4 Mar,2020
Thanks for your feedback! We are consistently making improvements and shower pressure is top priority. At times, the shower-head needs to be cleaned to allow better water-flow. ENG team is on it ! Thank you.

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ken on 4 Mar,2020
Thanks for your feedback!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Travelled with family, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Ken on 4 Mar,2020
Thanks for your Fab rating!! This will encourage our team to continue to strive in excellence!!

8/10 Good

Jill

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, in an awkward area
Stayed 2 nights in Feb 2020
Response from Ken on 4 Mar,2020
Thanks for your feedback! The neighborhood has come to our door-step, Navy Yard has transformed our surroundings and more new developments underway. On the other side, the Wharf district, waterfront with tons of new bars, restaurants and entertainment venues...

2/10 Terrible

Michael

Business traveller
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bedbugs and no customer service
My room was recently renovated - a decent value for the location and price - until the second night when I started feeling bites. The desk agent did not react when I told her. Offered no response or compensation. Now all my luggage goes into quarantine. Stay anywhere else.
Stayed 3 nights in Feb 2020
Response from Ken on 4 Mar,2020
Thanks for bringing this to my attention. I am surprised to hear about the lack of attention you experienced. We take pride in everything we do to make our guests feel comfortable. Trust I will look into this to ensure there's no future re-occurrence. Thank you!

4/10 Poor

Verified traveller

Stayed 1 night in Feb 2020
Response from Ken on 4 Mar,2020
Thanks for your feedback! Look forward to welcome you back soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Ken on 4 Mar,2020
Thanks for your terrific feedback! Look forward to welcome you back soon.

6/10 Okay

Clifford

Liked: Cleanliness
Disliked: Property conditions & facilities, room comfort
Wasn’t very pleased
Very disappointed it took forever for the hot water to start working. Then on Saturday the power was out for about 6 hours and the hot water wasn’t working so me and my fiancé has to go somewhere to shower wasn’t a Pleasant stay at all.
Stayed 2 nights in Feb 2020
Response from Ken on 4 Mar,2020
Thank you for your feedback. Unfortunately, we experienced a neighborhood power outage due to a construction site nearby damaged cables. We apologize for any inconvenience caused. This is certainly a one-off incident and hope you will allow us to redeem ourselves and come to stay with us again in the near future!

8/10 Good

Robert

Business traveller
Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Feb 2020
Response from Ken on 4 Mar,2020
Thanks for your feedback! Look forward to welcome you back soon.

2/10 Terrible

Boudreaux, Baton Rouge, La

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
From the moment we stepped in to the lobby we were met with rude and hostile staff. The rooms had no hot water or AC. There was a terrible sewage smell coming from the bathroom. No fridge or working coffee maker in the room. The closets had blankets covering them. The window coverings did not cover the entire window. The sheets and towels were dingy and dirty looking. After less than 5 minutes walking in socks on the carper, the socks were black. The ONLY plus is this hotel is close to the Capitol.
Stayed 1 night in Feb 2020
Response from Ken on 4 Mar,2020
Thanks for bringing this to my attention. I am sorry to learn you had such a poor impression of our hotel. We take pride and strive to provide impeccable service. I shared your comments with Housekeeping, they are investigating your claims. I hope you will give us the opportunity to redeem ourselves as this is certainly a one-off!!

10/10 Excellent

Brian

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Feb 2020
Response from Ken on 4 Mar,2020
Brian Thanks for the terrific review. Look forward to welcome you back soon!

10/10 Excellent

maria, springfield, ma

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and price. I did not like having top pay a $100 deposit that is not refunded for up to 6 weeks.
Stayed 3 nights in Feb 2020
Response from Ken on 10 Feb,2020
Hello Maria, Thanks for you excellent review! The hotel releases credit card pre-authorization immediately upon check out. It is up to our clients financial institution to make funds available in their account. Overseas banks could take up to 4-6 weeks while domestic banks clear faster within 10 business days. Look forward to welcome you back!

10/10 Excellent

James

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from Ken on 7 Feb,2020
Thanks for your terrific review. Look forward to welcome you back!

8/10 Good

Pierre

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2020
Response from Ken on 7 Feb,2020
Thank you for your review. Look forward to welcome you back!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The service at the hotel bar was fantastic the hotel kitchens were superb and the drinks were mixed well.
Stayed 6 nights in Jan 2020
Response from Ken on 3 Feb,2020
Thanks for your terrific review. Hope to welcome you back soon!

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff was awesome!! Great location! Room was nice & comfortable!
Stayed 4 nights in Jan 2020
Response from Ken on 3 Feb,2020
Thanks for your great feedback! We love to read positive reviews and look forward to welcome you back soon!

4/10 Poor

Takisha

Disliked: Cleanliness, property conditions & facilities, room comfort
Disgusting and disappointed
The room was kind of filthy and because I was too exhausted from my day and didn’t have an ounce of energy to let the hotel staff know. There was hair all over the bathroom and in the shower. The towels were disgusting.. I can go on and on but i won’t. But horrible experience...
Stayed 1 night in Jan 2020
Response from Ken on 3 Feb,2020
Takisha, we’re disappointed to learn about the deficiencies you encountered. It’s a shame you didn’t let management know to arrange a room change immediately.

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020
Response from Ken on 3 Feb,2020
Thanks for your feedback. Look forward to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Stayed 7 nights in Jan 2020
Response from Ken on 3 Feb,2020
Thanks for your terrific review and rating. Look forward to welcome you back soon!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2020
Response from Ken on 3 Feb,2020
Thanks for your great feedback. Look forward to welcome you back soon!

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
The property is very nice. The room was very nice size with a nice view.
Stayed 1 night in Jan 2020
Response from Ken on 29 Jan,2020
Thanks for writing your review. Look forward to welcome you back!

6/10 Okay

Verified traveller

Stayed 2 nights in Jan 2020
Response from Ken on 29 Jan,2020
Thanks for writing your review. Look forward to welcome you back soon!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Ken on 29 Jan,2020
Thanks for writing your review. Look forward to welcome you back soon!

8/10 Good

Brittany, New York, NY

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I enjoyed the price for the size of the room on such a last minute booking!
Stayed 1 night in Jan 2020
Response from Ken on 29 Jan,2020
Great to hear you enjoyed your stay! Look forward to welcome you back soon.

8/10 Good

AC, NYC

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice simple hotel with all you need for a basic stay. The courtesy shuttle was an added bonus.
Stayed 2 nights in Jan 2020
Response from Ken on 18 Jan,2020
We love to hear great feedback. Look forward to welcome you back!

2/10 Terrible

Willretractwhen, I receive my refund

Travelled with family, Business traveller
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
They are sneaky on expedia. They put a 48 cancellation policy on it. I cancelled within 30 hours, and they still charged me for 2 rooms during my stay. When I checked in, the manager said it was fine, it was cancelled, but I did not get my money back until I filed a dispute with my bank. They were also sold out, meaning they are getting extra money they did not earn off of this, and it is unfair. Expedia was no help either. Agents speak horrible English and are not willing to help. Bad practices.
Stayed 2 nights in Jan 2020
Response from Ken on 18 Jan,2020
Thanks for bringing this to our attention. The hotel way have very well been sold out taking into account all sources of our bookings. We apologize for any inconvenience caused. Suggest you follow up with source of booking.

6/10 Okay

AHS, NJ

Liked: Cleanliness
The hotel itself was ok. The room is was clean and basic. The drawback with this hotel is it’s location. It is at least a 10 minute walk from the Metro and there are few of any stores nearby to purchase food or necessities such as Advil.
Stayed 2 nights in Jan 2020
Response from Ken on 18 Jan,2020
Thanks for your feedback. Please try our complimentary shuttle service next time. There’s tons of nearby restaurants including Navy Yard Waterfront and across the street, ABC Pony. Our Market Place stocks Advil and numerous sundries. Hope you will stay with us again in the near future!

8/10 Good

Verified traveller

Stayed 1 night in Jan 2020
Response from Ken on 18 Jan,2020
Thanks for your review. Look forward to welcome you back!

8/10 Good

Ayanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020
Response from Ken on 9 Jan,2020
Ayanna thanks for your terrific feedback. Look forward to welcome you back!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Old building but nice view and great pool and guest services
Stayed 1 night in Dec 2019
Response from Ken on 9 Jan,2020
Thanks for your terrific review. Look forward to welcome you back!

6/10 Okay

Verified traveller

Travelled with family
Disliked: Cleanliness, amenities
No usb charging ports. Shower was dirty. Only one bath towel in the room.
Stayed 1 night in Dec 2019
Response from Ken on 9 Jan,2020
Thanks for your feedback. I apologize for not meeting your expectation. I inspected the bathroom and found scratches and wear and tear but this may have appeared dirty and it was not dirt. The towel may have been the housekeepers oversight and I apologize for that. Hope this has not left a negative impression and you will give us the opportunity to redeem ourselves on your next visit!

10/10 Excellent

Marlon

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019
Response from Ken on 9 Jan,2020
Terrific review. Thank you! We look forward to welcome you back.