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Reviews of Hotel Nikko Xiamen

4.5 out of 5
Hotel Nikko Xiamen
No. 199 Wenxing East Road, Siming District, Xiamen, Fujian

Reviews

8.8

Excellent

Rating 10 - Excellent. 136 out of 259 reviews" "
Rating 8 - Good. 98 out of 259 reviews" "
Rating 6 - Okay. 17 out of 259 reviews" "
Rating 4 - Poor. 6 out of 259 reviews" "
Rating 2 - Terrible. 2 out of 259 reviews" "

9.2/10

Cleanliness

8.6/10

Staff & service

8.6/10

Amenities

9.2/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Hotel is right next to the convention centre, nice view and close to the beach for running.
Stayed 2 nights in Jan 2020
Response from General Manager of Hotel Nikko Xiamen on 13 Jan,2020
Dear Guest, Thank you for choosing Hotel Nikko Xiamen. Your recognition is the biggest motivation to improve our service quality, hope we can bring new experiences to you. We are looking forward to welcome you back at our hotel in the near future. Best regards,

4/10 Poor

Shutai

Disliked: Cleanliness, staff & service, property conditions & facilities
Staff are sucks looking down on us, I also got bit by a tick at room
Stayed 5 nights in Jul 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Jul 2019

8/10 Good

Verified traveller

Stayed 3 nights in Mar 2019
Response from Hotel Nikko Xiamen on 15 Apr,2019
Dear Guest, Thank you for choosing Hotel Nikko Xiamen for your stay in Xiamen. Hope you will come again. Best regards

8/10 Good

Verified traveller

Stayed 4 nights in Mar 2019
Response from Hotel Nikko Xiamen on 15 Apr,2019
Dear Guest, Thank you for choosing Hotel Nikko Xiamen for your stay in Xiamen. Hope you will come again. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Nice bath, clean spacious room. Tasty buffet with wide range of food
Stayed 2 nights in Jan 2019
Response from Hotel Management on 25 Mar,2019
Dear Guest, Thank you for choosing Hotel Nikko Xiamen for your stay in Xiamen. Hotel nikko xiamen is located at east side in Xiamen near huandao rd, it takes only 5 minutes to the beach, Fully equipped room with spectacular sea view. Hope you will come again.Best regards

8/10 Good

Alan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel with HORRIBLE internet censoring.
This is an excellent hotel, clean, good location for the conference center. However it’s Internet sensory is horrible. I have absolutely critical business names that I had planned to do at the hotel. But the censoring was so bad that I had to go to a McDonald’s or a coffee shop in order to do this, laded night. I had specifically planned my time to address these at the hotel. Even companies whose parents are in Europe for the rest of their sites blocked, even though you can access the Chinese offices website. And most apps on my phone I had to use cellular data. There is no reason for this. Every single other Internet access point I had anywhere in the city could get those other websites. Likewise on my phone through cellular data. It is locally blocked by the hotel. This is such a big issue for business that I will not be able to stay at this hotel we can, even though it is a good place. The funny thing is, this is my second attempt to review this, and when I submit it gets blocked. How ironic.
Stayed 5 nights in Dec 2018
Response from Hotel Management on 25 Mar,2019
Dear guest, Thank you for choosing Hotel Nikko Xiamen for your stay in Xiamen. Thank you for you suggestion, we will put more efforts to improve our facilities to make guests more comfortable. As a member of Nikko Hotels International, it is always extremely rewading to receive such useful remarks! This encourages us to strive for even higher standards of service to our valued guests such as yourself. We look forward to welcoming you back in the very near future.

8/10 Good

Martin, Beijing

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
location, but didn't have much nearby food choices
Stayed 3 nights in Nov 2018
Response from Hotel Management on 25 Mar,2019
Dear Guest, Thank you for choosing Hotel Nikko Xiamen for your stay in Xiamen. Hotel nikko xiamen is located at east side in Xiamen near huandao rd, it takes only 5 minutes to the beach, Fully equipped room with spectacular sea view. Hope you will come again.Best regards

10/10 Excellent

Laykuan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel, great service
It's great. Customer Service is fantástico. Concierge staffs are most helpful. Hotel is close to Convention Centre, about 5-10 min walk
Stayed 2 nights in Nov 2018
Response from Hotel Management on 25 Mar,2019
Dear Guest, Thank you for choosing Hotel Nikko Xiamen for your stay in Xiamen. Hotel nikko xiamen is located at east side in Xiamen near huandao rd, it takes only 5 minutes to the beach, Fully equipped room with spectacular sea view. Hope you will come again.Best regards

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Business stay; thruout hotel, staff's English was dismal and made it difficult and tedious to communicate with restaurant and front desk staff was very difficult. Asked front desk if they could mail a letter and no one knew what I meant, even after I showed the envelope. Business center was never open; barbershop, which is listed on spa floor, was no longer open, either. Not up to Nikko standards, sorry. In a town where good hotels are abundant, you have to do better.
Stayed 11 nights in Jul 2018
Response from Hotel Management on 25 Mar,2019
Dear Guest, Thank you for choosing Hotel Nikko Xiamen for your stay in Xiamen. Thank you for your suggestion, We feel regret that our staff made guest waiting, We will put more efforts to train staff their professional skill to offer better service. We look forward to welcoming you back in the very near future.

10/10 Excellent

Abhishek

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nikko Xiamen is great hotel
NIkko Xiamen is an amazing hotel. The room is great, services are awesome, staff makes the extra effort to meet your needs. Would stay here again.
Stayed 4 nights in Jul 2018
Response from Hotel Management on 25 Mar,2019
Dear Guest, Thank you for choosing Hotel Nikko Xiamen for your stay in Xiamen. Hotel nikko xiamen is located at east side in Xiamen near huandao rd, it takes only 5 minutes to the beach, Fully equipped room with spectacular sea view. Hope you will come again.Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location for Xiamen marathon
convenient and cozy
Stayed 1 night in Jan 2018
Response from Hotel Nikko Xiamen on 11 Jan,2018
Dear guest, thank you for choosing Hotel Nikko Xiamen for your stay. Hotel Nikko Xiamen has total 436 luxury rooms and suites. Different types of rooms can satisfy different needs of customers. Hotel Nikko Xiamen is located at east side in Xiamen near huandao Blvd., it takes only 5 minutes to the beach. The Xiamen International Conference Center that often holds big events is nearby. The beginning and end point of Marathon is also near here. Besides, there are some shooping malls and convenient facilities very closed to the hotel. The hotel environemnt inside is very comfortable and clean, some of the rooms can make you enjoy the sea view. You can also walk to the beach and play with your family. And our purpose of serving guests is to make them satisfied by combining the Japanese caring serving way with the Chinese traditional good manners. We are looking forward to your coming back.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2017
Response from 厦门日航酒店 on 11 Jan,2018
尊敬的宾客您好,感谢您选择厦门日航酒店!厦门日航酒店位于厦门东海岸,紧邻会展中心和风景优美的环岛路,步行至海边仅需5分钟。酒店周边交通便利,公交、BRT、的士都很方便,出行无忧。临近集购物、餐饮、文化、娱乐、商务、休闲多种功能为一体的万达广场、瑞景广场和加州广场。厦门日航酒店秉持着“温馨、高雅、时尚”的“和风文化”服务理念,致力于将中国传统文化和日式的周到细致相融合,为客人提供宾至如归的热忱服务。衷心地期待您能再次光临厦门日航酒店,祝您生活愉快!

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Was good stay ppl friendly but barely spoke English which is fustrating for Canadian and us travelers
Stayed 1 night in Nov 2017
Response from Hotel Nikko Xiamen on 11 Jan,2018
Dear guest, thank you for choosing your stay at Hotel Nikko Xiamen. Hotel Nikko Xiamen has 436 different types of rooms which can satisfy different needs of customers. As one of the members under Nikko Hotels International, we value the comment and suggestion from every guest and as for you feedback, we will carry out English training courses and English exams to improve our staffs' service skills. We are sincerely looking forward to your coming back, thank you !

10/10 Excellent

Kyle, Shanghai

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Friendly staff, great breakfast, convenient
No problems, really enjoyed my stay. Ask for a room facing the water because the view is lovely. If you have time, walk down to the beach, it's only about 1/2 kilometer. The rooms are a bit dated, but nothing major--just regular wear & tear. What really stood out for me was the friendly staff, great breakfast, and convenient location. All worth my $90 for the night. I would certainly stay at this hotel again.
Stayed 1 night in Sep 2017
Response from G.M on 26 Oct,2017
Dear guest, thank you for choosing Hotel Nikko Xiamen for your stay. Hotel Nikko Xiamen is very close to the International Exhibition Center and Huandao Blvd. with beautiful sceneries. Besides, there are some shopping malls near our hotel which can make your journey more convenient. Our hotel staffs emphasize on the quality of breakfast too much. We believe a good breakfast represents a pleasant day. Furthermore. we have noticed that you have some suggestions to our hotel and we do value the comment and feedback from every guest. We will make some improvements according to your feedback. We are looking forward for you coming back, thank you! --G.M

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Away from the hustle and bustle but still nice
Location is quite good. Close to a streets with a lot of tasty local food. However its quite far from the major tourist attractions. Good for a quieter getaway.
Stayed 3 nights in Jun 2017

8/10 Good

Jitender

Liked: Cleanliness, staff & service, room comfort
A/C was not working in the room. The duty manager helped change the room after the maintainence dept.was unable to fix it.

8/10 Good

C K

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel but not much around.
Although breakfast starts at 6:00 am there was no coffee until after 7:15. We asked a few times and at one point they said they said don't serve coffee. After telling them we will be leaving in 15 minutes did they finally bring us our coffee which was just a couple minutes before they brought out the pot of coffee. Other that that bad experience, there was great choice at the breakfast buffet.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Walkable distance to the Convention Centre
Walking distance to Convention Centre and quiet environment around the hotel, good for morning or evening walk. Well service hotel with very good restaurant options. Spacious bathroom and was surprised to have a nice and clean balcony in the room.

8/10 Good

Vic, Ong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice & comfortable
Hotel is located nearby the seaside. Room is clean & comfortable.

8/10 Good

Andrew

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
3 night in executive room
3 night stay for business in an executive floor room. Arrived on late flight into Xiamen - check in went smoothly around 11.30pm. Had breakfast included in room price - a pretty decent buffet affair, although coffee is kept in a hot pot and not as fresh as would have liked. Hotel is opposite International Convention centre and about 20 min walk from shopping/restaurants. Beach is 10 min walk away. Service was good throughout, some staff happy to chat in English in the executive lounge. Lounge was a bit restricted in times of food/drinks service but good quality snacks etc. Pool was large, clean and excellent for doing lengths. The gym had enough decent kit to get a good work out. Had dinner in the Japanese restaurant on 28th floor, food was good value but no sign of a Japanese chef - all were local, but nonetheless food was pretty authentic and around £30 to fill me up and a beer and sake included. Looby bar was large very quiet, around £4 for a glass of house wine and a decent meal around £10. Overall a good stay, not sure if the executive lounge is worth the extra - depends on how much you use it but good place to get on and do some work - WiFi throughput the hotel was sufficiently fast. Would return if business was in the area, although taxis into main centre of Xiamen were only around £4-5.

4/10 Poor

SALIM EMRAH

Disliked: Staff & service
Dissappoinment!
Stay away from this one. The are is pretty shady and the staff is pretty horrible. They simply cant communicate. There is plenty more better hotels in Xiamen at this price range.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect
My second stay in this hotel, everything is perfect

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel was great and Japanese rest was even greater
The Japanese rest at the top floor was cooked by a Japanese chef and great value.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel in a nice location
This is a beautiful hotel, the rooms are very modern and beautiful, the location is nice, very close to the Xiamen Bay

10/10 Excellent

Patty

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Todd, Taipei Taiwan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good view of Xiamen convention center and seacoast
Excellent breakfast buffet. Well kept facilities.
Elevator Bank
Room
Pool
View

10/10 Excellent

Yuet Man Susan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel is out of my expectation. Room and service are good.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

Chie hong, Australia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Holiday
Hotel stay was great to catch up with friends. Nice clean modern hotel. Will stay again.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel is very clean. The staff very nice. Stayed in a ocean view room that comes with a nice balcony. Good!

10/10 Excellent

Jose Anonio

Liked: Cleanliness, staff & service, room comfort
Relaxing stay
As usual, Nikko Hotel fulfilled my expectations. Nice place, warm staff, excelent location, good restaurants.

10/10 Excellent

Dennis, Oceanside, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend getaway
Very nice hotel with lots of nice amenities -- bath robes and slippers, tea and free water. Comfortable bed.s. Great buffet

8/10 Good

Yip Keung

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great hotel
Good comfortable room. Good service.

10/10 Excellent

Jurney man

Liked: Cleanliness, staff & service, room comfort
It's worth it
Food was great, room was clean, staff was experienced.

10/10 Excellent

Chris, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel not really far from city
Hotel is clean and spacious, food also nice. The most important thing is staff especially the porters are very helpful, they can help us to locate the village that we are looking for through their computer knowledge that make us found the particular village within minutes although the location is more than 2 hours from the hotel by car. I really appreciate their help and make our journey more meaningful.

8/10 Good

ggdesu, singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fairly priced and rated
The hotel is advertised as a 4.5 start hotel. This rating is fair. The price is a little cheaper than the big 5 star brands. The location is fine. Away from downtown but accessable by taxi. The hotel has been well constructed being a Japanese hotel and the quality of fitting etc is very good (eg showers, room quality). It has been well maintained whereas hotels generally deteriorate quickly in China. The rooms below 9th floor or so may look into adjacent buildings and this is where most basic rooms are located. We chose a luxury room for the extra few dollars and it was on the 20th floor. Not much of a view being china and the white haze but more importantly no-one looking in. The breakfast buffet, It has everything but depending on the time you go and day there may be some items a tad stale (Eg: crossaints one day great. next a bit rubbery) This is the difference btw a 4.5 and 5 star hotel. I will say though because you have a wide choice I had more than enough to eat. The staff are very kind and young. They do panic a bit at breakfast when you talk in English and run for the few english speakers to help them. All very well intentioned but. Overall I would say very good value and again fairly rated. If your the type of person whom needs 5 star service (all runs like clockwork so you can make your big meeting),maybe not for you but if you can accept a very good effort then you will be happy here and pleased you saved a few dollars.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort

10/10 Excellent

TRAVELTRIP, MALAYSIA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
GREAT VALUE FOR HOTEL ROOM & SERVICES.

8/10 Good

Tom, China

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel.
Served all needs. Clean & comfortable. Would stay again.

10/10 Excellent

Juan Carlos, Venezuela

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice new clean and clase to conventilm center
Breaksfast verybgood Also everything new and room well equiped

8/10 Good

Ken, Sydney

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good Service!
Hotel not in the centre of Xiamen, overall good hotel and comfortable. Service was very good.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort

10/10 Excellent

franky, hong kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
value for money
good experience

10/10 Excellent

R, USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay near convention center
Really enjoyed staying here. Clean hotel and good service. Heated toilets were a major plus... Only downstroke is that the location is great for a convention, but otherwise not in the heart of Xiamen - but really isn't a long ride either.