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Reviews of Kempinski Hotel Xiamen

5 out of 5
Kempinski Hotel Xiamen
No.98 Hubin Middle Road, Siming District, Xiamen, Fujian

Reviews

8.6

Excellent

Rating 10 - Excellent. 109 out of 208 reviews" "
Rating 8 - Good. 66 out of 208 reviews" "
Rating 6 - Okay. 19 out of 208 reviews" "
Rating 4 - Poor. 10 out of 208 reviews" "
Rating 2 - Terrible. 4 out of 208 reviews" "

9.0/10

Cleanliness

8.6/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

7.8/10

Eco-friendliness

Reviews

10/10 Excellent

Bonnie

Stayed 1 night in Feb 2024
Response from Nick Eeles General Manager on 7 Apr,2024
Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager

10/10 Excellent

Zhao Sheng

Stayed 3 nights in Mar 2024
Response from Nick Eeles General Manager on 16 Apr,2024
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您给予我们的肯定。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！

10/10 Excellent

Grant

Liked: Cleanliness, staff & service, property conditions & facilities
Alex at the front desk was very helpful
Stayed 2 nights in Mar 2024
Response from Bella on 20 Mar,2024
Dear Valued Guest,It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us.We sincerely look forward to welcoming you back once again upon your next visit to Xiamen.With my best personal regards,Nick EelesGeneral Manager

6/10 Okay

Lynda Lin Hwa

Liked: Staff & service
Smoking in a no/smoking room / floor!
I stayed at Kempinski Shanghai in October 2023 and had also previously stayed in Kempinski Xiamen. My recent stay was a disappointment. I booked 3 rooms; 2 King bed and 1 Twin for 1 pax (Guest, Kho Chuan Seng). My room was on a non smoking floor but the instant I opened my room door, smelled of cigarette smoke and there was an ashtray on the table next to a no-smoking sign!!!
Stayed 3 nights in Jan 2024
Response from Bella on 24 Jan,2024
Dear Valued Guest，I thank you for choosing to stay with us at Kempinski Xiamen during your recent trip to XiamenI am personally wish to take this opportunity to convey my personal sincere apologies to you for the inconvenience you experienced.I sincerely trust you will allow us the opportunity to provide you with the standard of service that you should enjoy when staying at a Kempinski hotel and hope you will choose to stay with us at the Kempinski Xiamen upon your next visit to Xiamen. This will also allow me the opportunity to be able to apologise to you in person.With my best personal regardsNick EelesGeneral Manager

10/10 Excellent

YIZHENG

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was really hot and there was no way for it to cool down.
Stayed 7 nights in Jan 2024
Response from Bella on 24 Jan,2024
Dear Valued Guest:It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and truly appreciate your valued comment regarding the room temperature, and we shall address it accordingly.I sincerely look forward to welcoming you back once again upon your next visit to Xiamen.Best regards,Nick EelesGeneral Manager

10/10 Excellent

PAK CHEUNG

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Jun 2023
Response from Bella on 21 Jun,2023
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，很高兴看到您的点评，您在酒店住的舒适愉快，是给予我们最大的鼓励。 真诚地希望和欢迎您能再次选择入住厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！

10/10 Excellent

JIEKUN

Stayed 1 night in May 2022
Response from Bella on 4 Jul,2022
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您抽空留下宝贵点评。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！ NICK EELES 总经理

4/10 Poor

Verified traveller

Travelled with family
Liked: Cleanliness
Disliked: Staff & service
This hotel is beautiful, but has a service environment I can best describe as hostile. Rules are plentiful and enforced with vigour. Much of this, I should say, relates to travelling with children. We booked an executive floor room. Only after arrival did we learn that children are not allowed in the executive lounge free of charge (unlike any other executive/club hotel we have ever stayed). At the swimming pool, the only motion allowed is in a single direction. Swimming across the pool is forbidden and will result in verbal redress from staff. The idea of children playing and enjoying the water is foreign here. After raising some of these issues with the hotel, they did offer some accommodations - allowing our kids in the lounge for an extra night, for example. But the general hotel environment was unwelcoming, and this seemed to be institutional, not at all a question of individual staff.
Stayed 4 nights in Apr 2021
Response from Nick Eeles General Manager on 12 May,2021
Dear Valued Guest: It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated. May I take this opportunity to apologise for the inconveniences you encountered during your stay. Rest assured we shall address the points you mentioned appropriately and I sincerely trust you will allow us the opportunity to welcome you back to Kempinski Xiamen during which time you may experience the standard of service commensurate with Kempinski. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments. With my best personal regards Nick Eeles General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
OK hotel, service could be improved a lot though.
Check in and concierge service were really good, but service at breakfast and lounge bar was mediocre and disappointing for a 5 star hotel. When it gets busy, breakfast staff get really flustered with little organisation of which tables have been allocated, then tables are cleared whilst you queue at the different stations getting your food. The cocktails at the lobby bar are also not really recommended - they didn't seem to know how to make the basic cocktails. Overall a hotel that has a good reputation but the service does not quite live up to it.
Stayed 4 nights in Mar 2021
Response from Nick Eeles General Manager on 12 Apr,2021
Dear Valued Guest: It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated. May I take this opportunity to apologise for the inconveniences you encountered during your stay. Rest assured we shall address all the points you mentioned appropriately and I sincerely trust you will allow us the opportunity to welcome you back to Kempinski Xiamen during which time you may experience the standard of service commensurate with Kempinski. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments. With my best personal regards Nick Eeles General Manager

2/10 Terrible

Li cheng

Stayed 2 nights in Oct 2020
Response from Nick Eeles General Manager on 21 Oct,2020
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您抽空留下点评。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！ NICK EELES 总经理

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel in good location. You just never disappointed with German hotel management. The breakfast buffet is amazing! Too many good things to eat. The manager Mr. Li of the restaurant is very observant. My 8 years old daughter had dry throat, he served her a glass of warm lemon water right away...... we really appreciated for his service.
Stayed 3 nights in Jan 2020
Response from Nick Eeles General Manager on 8 Jan,2020
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 5 nights in Dec 2019
Response from Nick Eeles General Manager on 1 Jan,2020
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您抽空留下宝贵点评。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！ NICK EELES 总经理

10/10 Excellent

Artemis

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous stay!
We thoroughly enjoyed our stay at Kempinski while visiting Xiamen with family. The rooms are spacious and very clean, love the details too. Staff are professional and were very helpful from the moment we arrived. Breakfast buffet was excellent with a huge variety of eastern / western options and local delights. Kids friendly hotel. We’d definitely stay again.
Stayed 3 nights in Dec 2019
Response from Nick Eeles General Manager on 30 Dec,2019
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A jewel in Xiamen
Excellent stay
Stayed 2 nights in Dec 2019
Response from Nick Eeles General Manager on 26 Dec,2019
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 4 nights in Dec 2019
Response from Nick Eeles General Manager on 14 Dec,2019
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您抽空留下宝贵点评。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！ NICK EELES 总经理

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, amenities, property conditions & facilities
Disliked: Staff & service
I checked in at midnight and the reception was not friendly. The executive lounge is supposed to open until 11pm but when I went there at 9:30. There is only coffee and soft drinks left. They are busy packing the food away.
Stayed 2 nights in Dec 2019
Response from Nick Eeles General Manager on 12 Dec,2019
Dear Valued Guest: It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments . The executive lounge supplies dinner from 17:00-21:00. Coffee, soft drinks and some biscuits will be supplied until 23:00. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments. With my best personal regards Nick Eeles General Manager

8/10 Good

QUEE JONG

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Nov 2019
Response from Nick Eeles General Manager on 29 Nov,2019
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Nick Eeles General Manager on 5 Nov,2019
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您抽空留下点评。真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！ NICK EELES 总经理

10/10 Excellent

Verified traveller

Stayed 1 night in Sep 2019
Response from Nick Eeles General Manager on 3 Oct,2019
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您抽空点评。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！ NICK EELES 总经理

4/10 Poor

Verified traveller

Liked: Cleanliness
Disliked: Staff & service
Stayed 1 night in Sep 2019
Response from Nick Eeles General Manager on 2 Oct,2019
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您抽空留下点评。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！ NICK EELES 总经理

8/10 Good

Verified traveller

Stayed 1 night in Sep 2019
Response from Nick Eeles General Manager on 2 Oct,2019
尊贵的客人： 非常高兴您选择入住厦门源昌凯宾斯基大酒店，感谢您抽空留下点评。 真诚地希望能有机会再次欢迎您入住我们厦门源昌凯宾斯基大酒店。 向您致以我最真诚地问候！ NICK EELES 总经理

10/10 Excellent

JL, Mx

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It’s just Great. The restaurants at the lobby (one Japanese and the Other German are pretty good as well.
Stayed 1 night in Sep 2019
Response from Nick Eeles General Manager on 2 Oct,2019
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a one night stay in the hotel as was very impressed. We had a great room with a fantastic view over the river. A great bar area in the foyer was very relaxing with friendly staff. The bed in the room was very comfortable and a spacious room, unfortunely we only had a short stay but would come back again
Stayed 1 night in Aug 2019
Response from Nick Eeles General Manager on 28 Aug,2019
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Two day stay at Kempinski Xiamen
Positives: Very polite and efficient service. Room was clean and spacious. Wide range of toiletries provided. Food at Chinese restaurant was delicious. Only one negative point: Lighting in room was a bit dim.
Stayed 2 nights in Aug 2019
Response from Nick Eeles General Manager on 26 Aug,2019
Dear Valued Guest: It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and truly appreciate your valued comment, and we shall address it accordingly. I sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

6/10 Okay

Verified traveller

Travelled with family
Liked: Cleanliness, amenities, property conditions & facilities
Fine building. Good trips arranged. Check in took over half and hour because they did not have the rooms at 4.30pm and we had to wait a further half hour to get in. Lounge staff very ill at ease with what drink they have etc.
Stayed 2 nights in Aug 2019
Response from Nick Eeles General Manager on 22 Aug,2019
Dear Valued Guest: It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and truly appreciate your valued comments, and we shall address them all accordingly. I sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great Hotel in Xiamen.
Wow what a hotel, great service, food and staff
Stayed 1 night in Mar 2019
Response from Nick Eeles General Manager on 24 May,2019
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

4/10 Poor

Verified traveller

Business traveller, Travelled with partner
Disliked: Property conditions & facilities
I was told this was a premier hotel. Far from the truth. Unfortunately the property is run down and aging poorly. Not maintained very well. The reception people were very nice and helpful and the gentleman at the Paulander was very nice. Club level employees were terrible. If your fluent in Chinese your experience would probably be somewhat acceptable.
Stayed 2 nights in Apr 2019
Response from Nick Eeles General Manager on 30 Apr,2019
Dear Valued Guest: It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated. May I take this opportunity to apologise for the inconveniences you encountered during your stay. It is through such constructive feedback that we are able to continuously improve our services. Rest assured we shall address the point you mentioned appropriately and I sincerely trust you will allow us the opportunity to welcome you back to Kempinski Xiamen during which time you may experience the standard of service commensurate with Kempinski. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments. With my best personal regards Nick Eeles General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel for tourist and business travel
It is a good hotel- with very spacious room, well designed and decorated. Give a sense of elegance- similar to St Regis or Four Seasons, without the price. Bathroom is also spacious. The breakfast was excellent- one of the better ones I had in China, and offer plenty of Western choices as well as local choices. I would say the only negative area would be its location- it is not located to anywhere of interest in walking distance, and not much restaurant choices around the neighborhood. However, taxi is very easy to get, and you can always take a 10-15 minutes cab ride to nearby train station.
Stayed 4 nights in Apr 2019
Response from Nick Eeles General Manager on 28 Apr,2019
Dear Valued Guest: It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated. And glad to hear that you enjoyed your stay with us. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments. With my best personal regards Nick Eeles General Manager

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
All staff were SO engaged, attentive, helpful, generous with their time, caring. Property was amazing. View spectacular. Rooms really nice. My wife loved the tub. Great location in the city. Walk along the lake is so nice. Gym is good. Pool not inviting. Need a place for sunbathing, lounge chairs. Got stuck in elevator...doors wouldn't open...couldn't get down to first floor...had to go to second floor and walk down,
Stayed 2 nights in Apr 2019
Response from Nick Eeles General Manager on 11 Apr,2019
Dear Valued Guest: It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and thanks for your time to provide us such constructive comments. I also would like to take this opportunity to apologise for the inconveniences you encountered during your stay regarding the elevator, we shall address it appropriately and I sincerely trust you will allow us the opportunity to welcome you back to Kempinski Xiamen during which time you may experience the standard of all aspects commensurate with Kempinski. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments. With my best personal regards Nick Eeles General Manager

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Poor service for breakfast hall and English limitations for most servers. The person making omelette has ZERO English. Disappointed to see that at international brand. Conceirge, checkin and front entrance staff excellent. Bathroom don’t have ear buds!
Stayed 1 night in Mar 2019
Response from Nick Eeles General Manager on 28 Mar,2019
Dear Valued Guest: It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated. May I take this opportunity to apologize that we have not met your expectation during this time you stayed with us. And continuously improve our services is our mission all the time. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments. With my best personal regards Nick Eeles General Manager

8/10 Good

Verified traveller

Stayed 2 nights in Mar 2019
Response from Nick Eeles General Manager on 2 Apr,2019
Dear Valued Guest: It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and truly appreciate your valued comments. I sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

10/10 Excellent

Leeann

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
simply stunning
Simply not long enough ! Stunning City Stunning Hotel Stunning Service Stunning room Stunning Food Will be back to this beautiful hotel and city
Stayed 1 night in Mar 2019
Response from Nick Eeles General Manager on 22 Mar,2019
Dear Valued Guest: It is indeed our pleasure to have you stay in Kempinski Hotel Xiamen and glad to hear that you enjoyed your stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

10/10 Excellent

brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel Is very nice. Views and location great. Staff is super. The only thing I did not like was the Resturant/Bar attached to hotel. Was suppose to be German Theme. But was far from it. No bar for someone to just have a drink. Was dark and set for storage. Only offered 2 beers. Was not that warm or inviting for a single person traveling.
Stayed 2 nights in Mar 2019
Response from Nick Eeles General Manager on 19 Mar,2019
Dear Valued Guest: It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and truly appreciate your valued comment, and we shall address it accordingly. I sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

8/10 Good

Matej

Liked: Cleanliness, staff & service, room comfort
Stayed 1 night in Mar 2019
Response from Nick Eeles General Manager on 19 Mar,2019
Dear Valued Guest: It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and truly appreciate you take the time to share the comments with us. I sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

6/10 Okay

Verified traveller

Stayed 3 nights in Feb 2019
Response from Nick Eeles General Manager on 2 Apr,2019
Dear Valued Guest: It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and thank you for the time to leave the comments. I sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

8/10 Good

Xiaoling

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Feb 2019
Response from Nick Eeles on 20 Feb,2019
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Martin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent!
The best 5* hotel I have had so far. I shall return in the future!
Stayed 1 night in Jan 2019
Response from Nick Eeles General Manager on 28 Jan,2019
It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards,

2/10 Terrible

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
I got charged for a hotel i didn’t book!!! I am very unhappy
Stayed 1 night in Jan 2019
Response from Nick Eeles General Manager on 31 Jan,2019
Dear Valued Guest: I truly appreciate your valued comment, and we shall address it accordingly. Best regards, Nick Eeles General Manager

8/10 Good

Ee Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2018
Response from Nick Eeles General Manager on 25 Dec,2018
Dear Valued Guest: It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen. I sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

10/10 Excellent

Ee Sian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2018
Response from Nick Eeles General Manager on 23 Dec,2018
Dear Valued Guest: It is indeed our pleasure to have you stay in Kempinski Hotel Xiamen. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bed mattress need to be changed. When we sleep it cave in
Stayed 4 nights in Dec 2018
Response from Nick Eeles General Manager on 23 Dec,2018
Dear Valued Guest: It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and I truly appreciate your valued comment which are very much appreciated. There is hard mattress available for our guests, please kindly call Guest Service Centre for assistance upon your next visit to us. Once again I thank you for choosing Kempinski Xiamen during your recent visit and for your valued comments. With my best personal regards Nick Eeles General Manager

10/10 Excellent

Trisha May

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
very good place but bed not so good to sleep
Stayed 1 night in Nov 2018
Response from Nick Eeles General Manager on 28 Nov,2018
Dear Valued Guest: It is indeed my pleasure to have you stay in Kempinski Hotel Xiamen and truly appreciate your valued comment regarding the bed, and we shall address it accordingly. I sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

10/10 Excellent

hkphoto, SFO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The Property was clean and well kept . The Staff was helpful.
Stayed 1 night in Nov 2018
Response from Nick Eeles General Manager on 28 Nov,2018
Dear Valued Guest: It is indeed our pleasure to have you stay in Kempinski Hotel Xiamen and glad to hear that you enjoyed your stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Oct 2018
Response from Nick Eeles General Manager on 28 Nov,2018
Dear Valued Guest: It is indeed our pleasure to have you stay in Kempinski Hotel Xiamen. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

10/10 Excellent

Yuk Chun

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2018
Response from Nick Eeles General Manager on 28 Nov,2018
Dear Valued Guest: It is indeed our pleasure to have you stay in Kempinski Hotel Xiamen. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. Best regards, Nick Eeles General Manager

8/10 Good

Sebrina, Hong Kong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a very pleasant stay. The location is really convenient.
Stayed 4 nights in May 2018
Response from Nick Eeles on 21 May,2018
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Tony, new zealand

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great 5 Star in central location
Beautiful hotel. Well priced and right next to fantastic walkways along waters edge. My pick for Xiamen
Stayed 1 night in Apr 2018
Response from Nick Eeles on 20 Apr,2018
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Top hotel
Top hotel, very nice lobby and rooms well appointed. Staff friendly and always ready to help. Stayed here before and will do again next time
Stayed 4 nights in Mar 2018
Response from Nick Eeles on 14 Mar,2018
Dear Valued Guest, It was indeed our pleasure to have you stay with us at Kempinski Hotel Xiamen and nice to hear you had a most enjoyable and relaxing stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great stay for New Year eve in Xiamen
The hotel is located in the mid of Xiamen city good place to walk around or connect to other area of Xiamen. The German bar downstair is probably one of the great spot to stay for New Year eve in Xiamen for foreigners. The room is big and comes with a big bathroom which I really like. Can't complain about the service with free room upgrade! very friendly front deck service while check-in and check-out. Overall, it's totally worthy to spend one night here!
Stayed 1 night in Dec 2017
Response from Nick Eeles on 22 Jan,2018
Dear Valued Guest: It is indeed our pleasure to have you stay in Kempinski Hotel Xiamen and glad to hear that you enjoyed your stay with us. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager

8/10 Good

SIMON

Liked: Staff & service
regular room and also a grand deluxe suite. Deluxe suite was nice layout and size but was tatty and old , needs refurbishing badly. I expected more for the price. Had to call in engineering 3 separate times to fix power outages as well. Generally OK though , We ( my company ) still use the hotel a lot for guests
Stayed 1 night in Dec 2017
Dear Valued Guest, It was indeed my pleasure to have you stay in Kempinski Hotel Xiamen and I truly appreciate your valued comments which are very much appreciated. We sincerely look forward to welcoming you back once again upon your next visit to Xiamen. With my best personal regards, Nick Eeles General Manager