Exterior

Reviews of Pan Pacific Xiamen

5 out of 5
Pan Pacific Xiamen
19 Hubin Bei Road, Xiamen, Fujian

Reviews

8.6

Excellent

Rating 10 - Excellent. 191 out of 454 reviews" "
Rating 8 - Good. 205 out of 454 reviews" "
Rating 6 - Okay. 49 out of 454 reviews" "
Rating 4 - Poor. 8 out of 454 reviews" "
Rating 2 - Terrible. 1 out of 454 reviews" "

8.8/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

8.6/10

Property conditions & facilities

8.2/10

Eco-friendliness

Reviews

6/10 Okay

Min huei lucille

Travelled with group
Stayed 3 nights in Jan 2024
Response from Candy Ou - Marketing Communications Manager on 25 Jan,2024
Dear guest,Thank you for your feedback for us for your stay. We are looking forward welcoming you back soon.Sincerely Yours,Pan Pacific Xiamen

10/10 Excellent

Fang

Stayed 2 nights in Nov 2023
Response from Candy Ou - Marketing Communications Manager on 27 Nov,2023
Dear Valued Guest,Thank you for your recognition for us, and we are looking forward welcoming you back soon.Sincerely Yours,Pan Pacific Xiamen

8/10 Good

ANDY

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Very good location, last time I stayed the subway was under construction, it’s now only 2 minutes away. Many good eateries in the walking distance, all staff willing to help and always wear a smile. Breakfast is very Chinese and quality just par, nice gym and pool, our 3 nites’ stay was pleasant and very enjoyable.
Stayed 3 nights in Oct 2023
Response from Candy Ou - Marketing Communications Manager on 31 Oct,2023
Dear Valued Guest,Thank you for your recognition for hotel good location, friendly service and breakfast etc. We are looking forward welcoming you back soon.Sincerely Yours,Pan Pacific Xiamen

10/10 Excellent

Abhishek

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Amazingly helpful staff.
Stayed 6 nights in Oct 2023
Response from Candy Ou - Marketing Communications Manager on 23 Oct,2023
Dear Valued Guest,Thank you for your feedback and recognition for us. We are looking forward welcoming you back soon.Sincerely Yours,Pan Pacific Xiamen

8/10 Good

Tu Le

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Sep 2023
Response from Candy Ou - Marketing Communications Manager on 4 Oct,2023
Dear Valued Guest,Thank you for your recognition for hotel and we are looking forward welcoming you back soon.Sincerely Yours,Pan Pacific Xiamen

4/10 Poor

Hossein

Stayed 8 nights in Jun 2023

10/10 Excellent

Sarah

Stayed 2 nights in May 2023

8/10 Good

LI CHUN

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Everything is good
Stayed 1 night in May 2023
Response from Candy Ou - Marketing Communications Manager on 30 May,2023
Dear Valued Guest,Thank you for your recognition on hotel overall and looking forward welcoming you back soon in 2023.Best regards,Hotel Management

8/10 Good

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, room comfort
The hotel is good in overall but the condition is a bit outdated
Stayed 2 nights in Nov 2021
Response from Assistant Guest Relation Manager, Melet Wu on 14 Jan,2022
Dear Valued Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen, and give us a high score on your comment. It's glad to see that you are satisfied with this stay in many aspects. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Assistant Guest Relation Manager, Melet Wu

6/10 Okay

Verified traveller

Travelled with group
Liked: Staff & service
Stayed 1 night in Sep 2019
Response from Eric Wang on 15 Jan,2020
Dear Simon, Thank you for taking a moment to share your experience and give us a score. We look forward to welcoming you back to Pan Pacific Xiamen.

10/10 Excellent

Verified traveller

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is in downtown area, right beside the Huwei park and is within walking distances to many other touristic areas. All the staff are friendly and accommodating.
Stayed 1 night in Dec 2019
Response from Eric Wang on 15 Jan,2020
Dear Guest, Thank you for taking a moment to share your experience. It's glad to see that you are satisfied with this stay in many aspects. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. Pan Pacific Xiamen is nestled in the heart of Xiamen’s financial district where is only 100 meters distance away from the Metro line 2 "Jianye Road" Station, and 30 meters distance away from the bus station. It only takes about 10-minutes walk to International Cruise Terminal (ferry to Gulangyu Island). We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

MR, Vancouver, Canada

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Large Clean room, Room lighting little poor. Reception staff polite but slow and business centre hours are not suitable for business travellers .
Stayed 3 nights in Dec 2019
Response from Eric Wang on 29 Dec,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. From your comments we know that the lack of some aspects, about hotel facilities and processing speed of reception . we will feedback to relevant departments for improvement, thanks for your understanding. We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

Somm, SG

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean room. Added some money to get a room on higher floor and sea facing. Breakfast spread was great. Buffet dinner wasn’t fantastic. Very helpful bellboy providing useful informations. House keeping staff were friendly, fast and efficient. Location of hotel is somewhat remote but a stone throw to the jetty for boat ride to Gulanyu island.
Stayed 8 nights in Dec 2019
Response from Eric Wang on 23 Dec,2019
Dear Somm, Thank you for taking a moment to share your experience. It's glad to see that you are satisfied with this stay in many aspects. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. What a pity that our dinner buffet experience didn't meet your expectation during your stay, we'll report the feedback to relevant department for improvement and thanks for your understanding. We look forward to welcoming you back to Pan Pacific Xiamen.

10/10 Excellent

PP, Bangkok

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Despite the subway construction, I find the hotel clean and quiet. The staff are very helpful, especially the concierge, the bell boys and the staff at breakfast. Arno and the bellboy who has very small build (sorry I missed his name) are very helpful. When we told Arno that we want to take a bus to Nanputou, he explained the direction and ensured us have small changes. He actually went to get us CNY5 in small changes without asking if we can change the note. Fortunately, we had the bank note of CNY5 and gave it to him in return. I actually spent 1 night at Millennium and changed it to Pan Pacific for another 3 nights. I made the right decision.
Stayed 3 nights in Dec 2019
Response from Eric Wang on 12 Dec,2019
Dear Fayaz, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. Firstly, it’s glad to see that you are satisfied with our professional service, we are delighted to learn that our associates Aron and bellboy gave you a great impression, your positive comments will encourage us a lot. Secondly, from your comments we know that the lack of surrounding traffic, the metro line 2 construction will be completed by the end of this year, By then, the surrounding traffic will become smoother, thanks for your understanding. We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

Sun

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Air con is good can adjust hot and cool temperatures
Stayed 6 nights in Nov 2019
Response from Eric Wang on 29 Nov,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. It’s glad to see that you are satisfied with our facility and environment. We look forward to welcoming you back to Pan Pacific Xiamen.

10/10 Excellent

Charles

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Nov 2019
Response from Eric Wang on 29 Nov,2019
Dear Charles, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. It’s glad to see that you gave us a high score, your positive comments will encourage us a lot. We look forward to welcoming you back to Pan Pacific Xiamen.

6/10 Okay

Verified traveller

Stayed 3 nights in Nov 2019
Response from Erica Wang on 23 Nov,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen .We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

Verified traveller

Liked: Staff & service, amenities
Helpful staff. Dusty & noisy due to subway construction work right in front. Some furniture need to be replaced.
Stayed 6 nights in Nov 2019
Response from Eric Wang on 23 Nov,2019
Dear valued guest, warm greetings from Pan Pacific Xiamen. Thank you for staying with us and taking the time to share your experience with us. We highly appreciate your support for our hotel, and it would be my great pleasure to share your compliments with our staff.Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay.The Metro Line 2 has constructed a fast oversea connection channel between Xiamen island and Haicang District. Once the metro is completed, it will be more convenient to get to main stations and tourist attractions as well as Wuyuan Bay, Wetland Park, Wutong, Guanyinshan, Software Park Phase Ⅱ, Haicang Bay Park, Tianzhu Mountain. If your traveling schedule brings you back to Xiamen, you may experience the convenience and speed of the Metro service. Thank you again for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the coming future.Sincerely Yours, Assistant Marcom Manager, Eric Wang

10/10 Excellent

Al, Oahu Hawaii

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Although the hotel is bit dated, but everything works great. The service was excellent, from the bellhop, reception, lounge staff and the house keeping, everyone was friendly and courteous. There is a subway construction in front of the hotel and we didn’t hear any noises during our three nights stay; great sound proofing. We really enjoyed our stay and compliment to the management for having such well trained and wonderful staff.
Stayed 3 nights in Nov 2019
Response from Eric Wang on 17 Nov,2019
Dear Valued Guest, Thank you for taking a moment to share your experience. Thanks for your positive comments, it's glad to see that you are satisfied with your stay. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Assistant Marcom Manager, Eric Wang

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Absolutely outstanding in everyway. Helpful staff especially Angus, concierge Harry and Jessy in the Pan Pacific Club. Breakfast caters for all tastes and the fruit bread, pastries and poached egga were fantastic. Room service and cleaning also perfect and the room was amazing with the shower and bath window to room and piped tv sounds. Walking to the lakes is a few mins walk or run as we did or up into the gardens behind the hotel from just beyond the foot bridge for a serene peaceful dander. First time in China but I love Xiamen and would stay here again if i come back.
Stayed 12 nights in Nov 2019
Response from Eric Wang on 17 Nov,2019
Dear Valued Guest, Thank you for taking a moment to share your experience. Thanks for your positive comments, it's glad to see that you are satisfied with many asperts of your stay ,such as hotel stuff and food of breakfast and room facilities. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Assistant Marcom Manager, Eric Wang

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2019
Response from Eric Wang on 3 Nov,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen and give us a high score. We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service
Stayed 2 nights in Oct 2019
Response from Eric Wang on 29 Oct,2019
Dear Clair, Thank you for taking a moment to share your experience and give us a high score. As a branded hotel, we still have many things to improve and thanks for your supporting again. We look forward to welcoming you back to Pan Pacific Xiamen, Thank you.

8/10 Good

Verified traveller

Stayed 2 nights in Oct 2019
Response from Eric Wang on 28 Oct,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen and give us a high score. We look forward to welcoming you back to Pan Pacific Xiamen.

10/10 Excellent

Kay

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Pleasant surprise
We arrived very early in morning thinking to drop luggage until checkin. They suggested upgrade to suite which was ready to go to right away and it gave us Breakfast buffet, Afternoon Tea and Happy Hour with Appetizers. It was great! Very friendly and welcome. Little English but no problem
Stayed 2 nights in Oct 2019
Response from Eric Wang on 21 Nov,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. It's glad to see that you are satisfied with our professional service, We would like to share with you that we have periodical English lesson for our team members to improve their English language. We really appreciate that you highlighted this matter to us. Once again thank you for sharing your experience. We will try our best to improve our service and facilities that bring the best possible experience to all of our guest. your positive comments will encourage us a lot. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Assistant Marcom Manager, Eric Wang

8/10 Good

Lai Yee

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
highly recommend
good location & service.
Stayed 2 nights in Oct 2019
Response from Assistant Marcom Manager on 22 Oct,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. Your valuable comment is always welcomed and will surely make us get better every day in our constant quest for product and service excellence. Pan Pacific Xiamen sits in the heart of Xiamen’s financial and entertainment district. The Coffee Street and Bar Street nearby, and the hotel is adjacent to the Foxtail Mountain Park, Yundang Lake, and the Gulf Park. Turn right to reach the bus station, there are buses take you to the major tourist attractions, such as Xiamen University and Nanputuo Temple, and it only takes 15 minutes driving to shopping district Zhongshan Road. Moreover, you can choose to walk for 10 to 15 minutes or take our complimentary daily regular bus which can be reserved advanced by dialing our Concierge associates to get to the International Cruise Terminal (ferry to Gulang Island). If your traveling schedule brings you back to Xiamen, please feel free to contact us and we are looking forward to serving you again.Sincerely Yours, Assistant Marcom Manager, Eric Wang

8/10 Good

Carina Kit Yu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
good for value. room is spacious and nice
Stayed 2 nights in Oct 2019
Response from Assistant Marcom Manager on 14 Oct,2019
Dear Valued Guest, Thank you for taking a moment to share your experience. Thanks for your positive comments, it's glad to see that you are satisfied with our guest room. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Assistant Marcom Manager, Eric Wang

8/10 Good

Helen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing
Service was good.we enjoyed our stay at the hotel.
Stayed 2 nights in Sep 2019
Response from Assistant Marcom Manager, Eric Wang on 8 Oct,2019
Dear Valued Guest, Thank you for taking a moment to share your experience. Thanks for your positive comments, it's glad to see that you are satisfied with our guest room. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Assistant Marcom Manager, Eric Wang

10/10 Excellent

fung chu

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Sep 2019
Response from Eric Wang on 6 Sept,2019
Dear Guest, Thank you for taking a moment to share your experience and give us a high score. We look forward to welcoming you back to Pan Pacific Xiamen, Thank you.

8/10 Good

Lavina

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 5 nights in Jul 2019
Response from Assistant Marcom Manager, Eric Wang on 10 Aug,2019
Dear Guest, Thank you for taking a moment to share your experience. It's glad to see that you are satisfied with this stay in many aspects. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor, we will continue to show our hospitality to every guests and thanks for your supporting. We look forward to welcoming you back to Pan Pacific Xiamen.

6/10 Okay

Verified traveller

Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Stayed 2 nights in Aug 2019
Response from Eric Wang on 24 Feb,2020
Dear Guest, Thank you for taking a moment to share your experience and give us a score. We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The water quality of the swimming pool is quite good
Stayed 3 nights in Jun 2019
Response from Eric Wang on 3 Jul,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. It’s glad to see that you are satisfied with our facility and environment, Our outdoor swimming is popular with many guests. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Assistant Marcom Manager, Eric Wang

10/10 Excellent

Eli

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good option for business travel to Xiamen. 1am check-in was no problem, service great throughout. Breakfast buffet was very good with both Western and local options and the Cantonese restaurant dim sum was the best food I had in China. Price was low for 5 star even in China. Only downside was lots of construction in the area right now so getting around was a bit more challenging than usual. Room was still quiet.
Stayed 7 nights in Jun 2019
Response from Eric Wang on 3 Jul,2019
Dear Eli, Thank you for taking a moment to share your experience. It's glad to see that you are satisfied with this stay in many aspects. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. What a pity that Metro construction was trouble you a lot and thanks for your understanding again. The Metro Line 2 has constructed a fast oversea connection channel between Xiamen island and Haicang District. Once the metro is completed, it will be more convenient to get to main stations and tourist attractions as well as Wuyuan Bay, Wetland Park, Wutong, Guanyinshan, Software Park Phase Ⅱ, Haicang Bay Park, Tianzhu Mountain. If your traveling schedule brings you back to Xiamen, you may experience the convenience and speed of the Metro service. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Assistant Marcom Manager, Eric Wang

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent hotel with great amenities. The hotel have many great facilities., great atmosphere., great selection of breakfast buffet., room is very cozy and big. Location is very accesible and close to tourist attraction. I would to thank your Ms. Wu for doing an excellent job accomodating my family and making sure they are taken care of. Thanks! It was a amazing and awesome stay here. Very well recommended😀
Stayed 2 nights in Jun 2019
Response from Eric Wang on 26 Jun,2019
Dear Guest, Thank you for taking a moment to share your experience. It's glad to see that you are satisfied with this stay in many aspects. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor, we will continue to show our hospitality to every guests and thanks for your supporting. We look forward to welcoming you back to Pan Pacific Xiamen.

10/10 Excellent

YEN LI

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
First, let's get the not so good out of the way. It is the location. Please do not get me wrong. There are eateries and small supermarkets around. However, compared to the bustling areas around the train station or Zhong Shan road, the surroundings have to pale in comparison. Nonetheless, they are not too bad. What I like about the hotel is the service staff, especially at the concierge, who are always ready to help with a smile. That does make a big difference to the stay. A special shout-out to Harry, who is very helpful, courteous and friendly. Most of the staff at the restaurant are also very approachable. Overall, the rooms are clean, quiet and well-maintained. The gym is better than most I have been too, and the food at the restaurant is above average. Recommend for families who need a washing machine, a dryer and friendly approachable staff.
Stayed 6 nights in Jun 2019
Response from Public Relations on 26 Jun,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. Firstly, it’s glad to see that you are satisfied with our professional service, we are delighted to learn that our associates Harry gave you a great impression, your positive comments will encourage us a lot. Secondly, from your comments we know that the construction of Metro Xiamen trouble you a lot, The Metro Line 2 has constructed a fast oversea connection channel between Xiamen island and Haicang District. Once the metro is completed, it will be more convenient to get to main stations and tourist attractions as well as Wuyuan Bay, Wetland Park, Wutong, Guanyinshan, Software Park Phase Ⅱ, Haicang Bay Park, Tianzhu Mountain. If your traveling schedule brings you back to Xiamen, you may experience the convenience and speed of the Metro service. Thanks for your understanding. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours, Eric Wang Assistant Marcom Manger,

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice clean and spacious. Locationnear major attractions and bus stops location nearby.
Stayed 4 nights in Apr 2019
Response from Eric Wang on 6 May,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. It’s glad to see that you are satisfied with our facility and Location. Pan Pacific Xiamen sits in the heart of Xiamen’s financial and entertainment district. The Coffee Street and Bar Street nearby, and the hotel is adjacent to the Foxtail Mountain Park, Yundang Lake, and the Gulf Park. Turn right to reach the bus station, there are buses take you to the major tourist attractions, such as Xiamen University and Nanputuo Temple, and it only takes 15 minutes driving to shopping district Zhongshan Road. Moreover, you can choose to walk for 10 to 15 minutes or take our complimentary daily regular bus which can be reserved advanced by dialing our Concierge associates to get to the International Cruise Terminal (ferry to Gulang Island). We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent hotel. Excellent staff. Location not so great but ok.
Stayed 3 nights in Apr 2019
Response from Eric Wang on 26 Apr,2019
Dear Elizabeth, Thank you for taking a moment to share your experience. It's glad to see that you are satisfied with this stay in many aspects. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. We have noted your comment about our location. Our hotel is adjacent to Wanda Plaza, the city's fashion and shopping centre and Wuyuan Natural Park is nearby the hotel. For tourists’ convenience, we have a shuttle bus service to send our in-house guests to the Ferry Station to Gulang Yu Island every day. It takes 30 minutes to the Ferry Station, you could contact our Concierge who is very happy to assist you. We look forward to welcoming you back to Pan Pacific Xiamen, Thank you.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Apr 2019
Response from Eric Wang on 24 Apr,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. It’s glad to receive a high score from your comment. We look forward to welcoming you back to Pan Pacific Xiamen.

6/10 Okay

Eddie Soh Kim

Liked: Cleanliness, staff & service
Quick review.
Hotel is not within walking to shopping. Needed to take cab to go to shopping areas. Facilities in hotel cater to business stay. Staff at hotel are very helpful and pleasant.
Stayed 5 nights in Apr 2019
Response from Eric Wang on 22 Apr,2019
Dear Eddie Soh Kim, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. Firstly, It’s glad to see that you are satisfied with our professional service and facilities. Secondly, from your comments we see that hotel location trouble you a lot, Pan Pacific Xiamen sits in the heart of Xiamen’s financial and entertainment district. The Coffee Street and Bar Street nearby, and the hotel is adjacent to the Foxtail Mountain Park, Yundang Lake, and the Gulf Park. Turn right to reach the bus station, there are buses take you to the major tourist attractions, such as Xiamen University and Nanputuo Temple, and it only takes 15 minutes driving to shopping district Zhongshan Road. Moreover, you can choose to walk for 10 to 15 minutes or take our complimentary daily regular bus which can be reserved advanced by dialing our Concierge associates to get to the International Cruise Terminal (ferry to Gulang Island). We look forward to welcoming you back to Pan Pacific Xiamen in the not too distant future.

10/10 Excellent

Verified traveller

Stayed 3 nights in Apr 2019
Response from Eric Wang on 22 Apr,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. It’s glad to see that you are satisfied with your stay and give us a high score, it will encourage us a lot. We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

Leong

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Could have been better
Not much f&b choices around possibly due to the ongoing construction.
Stayed 4 nights in Apr 2019
Response from Eric Wang on 19 May,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. Pan Pacific Xiamen sits in the heart of Xiamen’s financial and entertainment district. The Coffee Street and Bar Street nearby, and the hotel is adjacent to the Foxtail Mountain Park, Yundang Lake, and the Gulf Park. Turn right to reach the bus station, there are buses take you to the major tourist attractions, such as Xiamen University and Nanputuo Temple, and it only takes 15 minutes driving to shopping district Zhongshan Road. Moreover, you can choose to walk for 10 to 15 minutes or take our complimentary daily regular bus which can be reserved advanced by dialing our Concierge associates to get to the International Cruise Terminal (ferry to Gulang Island). We look forward to welcoming you back to Pan Pacific Xiamen.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Xiamen trip
Good service . Except tour recommendation.
Stayed 1 night in Apr 2019
Response from Eric Wang on 13 Jun,2019
Dear Guest, Thank you for taking a moment to share your experience. It's glad to see that you are satisfied with this stay in many aspects. Our staff will take personalized service to each guest, make sure that everyone can feel warm during the stay. You can also enjoy the great views in the high floor. We have noted your comment about our location. Our hotel is adjacent to Wanda Plaza, the city's fashion and shopping centre and Wuyuan Natural Park is nearby the hotel. For tourists’ convenience, we have a shuttle bus service to send our in-house guests to the Ferry Station to Gulang Yu Island every day. It takes 30 minutes to the Ferry Station, you could contact our Concierge who is very happy to assist you. We look forward to welcoming you back to Pan Pacific Xiamen, Thank you.

10/10 Excellent

Narayan Kumar

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
All Things very nice but Breakfast so poor.
Stayed 1 night in Apr 2019
Response from Eric Wang on 8 Apr,2019
Dear Narayan Kumar, Thank you for taking a moment to share your comments at Pan Pacific Xiamen. Firstly, It's glad to receive your satisfied experience during your stay. Secondly, we would like to know more details about breakfast and then target improvement through your suggestions. As a brand hotel, we still need lots of things to improve, thanks for your understanding. looking forward to welcoming you back to Pan Pacific Xiamen.

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 2 nights in Mar 2019
Response from Eric Wang on 8 Apr,2019
Dear Guest, Thank you for taking a moment to give us a score. We would like to know more details about your experience at Pan Pacific Xiamen, and then target improvement. We look forward to welcoming you back to Pan Pacific Xiamen.

10/10 Excellent

KarenL, Monterey Park, us

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The two-bedroom apartment was perfect for a family like ours that needed a home away from home. We had all the amenities needed: full kitchen and washer/dryer. The hotel is well maintained and within walking distance to the Gulangyu ferry terminal. Breakfast is always plentiful and delicious. The staff is thoughtful and very helpful with answering our questions about local attractions. We highly recommend this luxury hotel for families visiting Xiamen for the first time. Make sure to coordinate with the hotel ahead of time for tickets to Gulangyu Island and Xiamen University because these popular attractions require reservations well in advance.
Stayed 1 night in Mar 2019
Response from Assistant Marcom Manger, Eric Wang on 2 Apr,2019
Dear Karen, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. Firstly, it’s glad to see that you are satisfied with our facility and environment. Pan Pacific Xiamen sits in the heart of Xiamen’s financial and entertainment district. The Coffee Street and Bar Street nearby, and the hotel is adjacent to the Foxtail Mountain Park, Yundang Lake, and the Gulf Park. Turn right to reach the bus station, there are buses take you to the major tourist attractions, such as Xiamen University and Nanputuo Temple, and it only takes 15 minutes driving to shopping district Zhongshan Road. Moreover, you can choose to walk for 10 to 15 minutes or take our complimentary daily regular bus which can be reserved advanced by dialing our Concierge associates to get to the International Cruise Terminal (ferry to Gulang Island). Secondly, From your comments we knew that our professional service make you feel at home and delighted to learn that our associates Will Wang and Yong Yang gave you a great impression. In the end, your kindly suggestions at comment will help other guests more clear about the destination. We look forward to welcoming you back to Pan Pacific Xiamen. Sincerely Yours!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Hotel condition looks new!
Room size is big with sofa and writing desk. Hotel ambience is nice and condition looks new. Speed of check-in can be improved.
Stayed 1 night in Mar 2019
Response from Assistant Marcom Manger, Eric Wang on 2 Apr,2019
Dear Guest, Thank you for taking a moment to share your experience at Pan Pacific Xiamen. Firstly, it’s glad to see that you are satisfied with our facility and environment. Secondly, from your comments we know that the lack of check-in speed, we will feedback to Front Desk for more training and improvement, thanks for your understanding. We look forward to welcoming you back to Pan Pacific Xiamen.

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 4 nights in Mar 2019
Response from Danny Han on 12 Mar,2019
Dear Valued Guest, Welcome to Pan Pacific Xiamen and taking your time to share your review with us. We are very glad to know that you are satisfied with the stay with us. Your comment has been shared with the team who will be delighted to receive such wonderful recognition and this will only serve to keep trying to get better every day in our constant quest for product and service excellence. While Xiamen has a vibrant culinary landscape, you won’t even need to leave the hotel to experience some of the finest dining we offer. Caesar’s on 3 offers all-day buffet & a la carte dining; Hai Tien Lo is renowned for its authentic Cantonese cuisine, including dim sum and local delicacies. The Lobby Bar offers delicate breakfast, afternoon tea in the daytime; cocktails, wines, liquors are available for you to enjoy the relaxation in the evening. We are genuinely looking forward to seeing you.

10/10 Excellent

Thao

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2019
Response from Danny Han on 16 Jan,2019
Dear Valued Guest, Warm greetings from Pan Pacific Xiamen! Thank you for choosing us and share your valued comment with us! It is an honor to bring you a satisfying staying experience. We highly appreciate your support for our hotel, and it would be my great pleasure to share your compliments with our team. Our 354 rooms including 25 serviced suites offer elegant style, superb service and a refined atmosphere to our guests. Sufficient facilities, thoughtful service and relaxing staying enable you to have a comfortable experience. If your traveling schedule brings you back to Pan Pacific Xiamen, there is relaxation and recreation awaits you on Level 3. Bask in the morning sun by our outdoor pool, workout in our air-condition gym, or get pampered at St. Gregory Spa. Thank you again for your precious comment and we are looking forward to serving you again.

6/10 Okay

LapKayFrank

Liked: Cleanliness, room comfort
Disliked: Property conditions & facilities
location is not great, there is underground construction around the hotel.
Stayed 3 nights in Jan 2019
Response from Danny Han on 14 Jan,2019
Dear valued guest, warm greetings from Pan Pacific Xiamen. Thank you for staying with us and taking the time to share your experience with us. We are sorry for not able to offer you a prefect experience because of the metro construction during your last visit. Please accept our sincere apology for any inconvenience has caused. In view of this matter, we will consult with all departments to minimize the impact caused by the construction. We will also make further improvements in our constant quest for product and service excellence. The Metro Line 2 has constructed a fast oversea connection channel between Xiamen island and Haicang District. Once the metro is completed, it will be more convenient to get to main stations and tourist attractions as well as Wuyuan Bay, Wetland Park, Wutong, Guanyinshan, Software Park Phase Ⅱ, Haicang Bay Park, Tianzhu Mountain. If your traveling schedule brings you back to Xiamen, you may experience the convenience and speed of the Metro service. If your traveling schedule brings you back to Xiamen, please feel free to contact us and we are looking forward to serving you again.

8/10 Good

Joanna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Thanks hotel for the birthday cake! It's just the hotel is a bit tired but totally fine to stay, the carpet at the corner behind the door is a bit dusty, hope that could be improved. Breakfast wise, it's ok (I wouldn't say it's great), seating space is quite crowded.
Stayed 2 nights in Dec 2018
Response from Danny Han on 29 Dec,2018
Dear Ms. Joanna, Happy Birthday to you! Warm greetings from Pan Pacific Xiamen! Thank you for choosing our hotel and share your comments and feedback with us! We are sorry for not able to offer you a prefect experience during your last visit. Please accept our apology for any inconvenience has caused. We have highlighted your concerns to relevant departments to make further improvements in our constant quest for product and service excellence. If your schedule brings you back to Pan Pacific Xiamen, we would like to recommend you to experience the finest dining in our hotel. Caesar’s on 3 offers all-day buffet & a la carte dining; Hai Tien Lo is renowned for its authentic Cantonese cuisine, including dim sum and local delicacies. The Lobby Bar offers delicate breakfast, afternoon tea in the daytime; cocktails, wines, liquors are available for you to enjoy the relaxation in the evening. Thank you again for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the coming future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel to stay..................................
Stayed 4 nights in Dec 2018
Response from Danny Han on 24 Dec,2018
Dear Valued Guest, thank you very much for choosing Pan Pacific Xiamen and share your valuable comments with us. It is an honor to bring you a satisfying staying experience. Your comment has been shared with the team who will be delighted to receive such wonderful recognition and this will only serve to keep trying to get better every day in our constant quest for product and service excellence. While Xiamen has a vibrant culinary landscape, you won’t even need to leave the hotel to experience some of the finest dining we offer. Caesar’s on 3 offers all-day buffet & a la carte dining; Hai Tien Lo is renowned for its authentic Cantonese cuisine, including dim sum and local delicacies. The Lobby Bar offers delicate breakfast, afternoon tea in the daytime; cocktails, wines, liquors are available for you to enjoy the relaxation in the evening. Thank you again for your valuable feedback and looking forward to welcoming you back to Pan Pacific Xiamen in the coming future.