Aerial view

Reviews of InterContinental Grand Ho Tram, an IHG Hotel

5 out of 5
InterContinental Grand Ho Tram, an IHG Hotel
Phuoc Thuan Commune, Xuyen Moc, Ba Ria-Vung Tau

Reviews

9.0

Wonderful

Rating 10 - Excellent. 210 out of 374 reviews" "
Rating 8 - Good. 123 out of 374 reviews" "
Rating 6 - Okay. 29 out of 374 reviews" "
Rating 4 - Poor. 8 out of 374 reviews" "
Rating 2 - Terrible. 4 out of 374 reviews" "

9.2/10

Cleanliness

8.8/10

Staff & service

8.6/10

Amenities

9.0/10

Property conditions & facilities

9.6/10

Eco-friendliness

Reviews

10/10 Excellent

Cassidy, Garden Grove

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Staff is very nice. Hotel is clean and quiet
Stayed 1 night in Mar 2024

10/10 Excellent

Kevin

Stayed 2 nights in Feb 2024

10/10 Excellent

Stuart

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

sungchul

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

10/10 Excellent

Kelly

Stayed 2 nights in Nov 2023

10/10 Excellent

JEA HYEON

Stayed 1 night in Nov 2023

10/10 Excellent

Lee An

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Nov 2023

6/10 Okay

Ena

Stayed 2 nights in Nov 2023

10/10 Excellent

Ha

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super friendly staff. Well kept facilities. We enjoyed our stay so much.
Stayed 1 night in Nov 2023

10/10 Excellent

Leo

Liked: Cleanliness, staff & service, property conditions & facilities
I like to travel this place. I will come back here again.
Stayed 1 night in Nov 2023

10/10 Excellent

monghang

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beauty full resort
Stayed 2 nights in Nov 2023

10/10 Excellent

Thao

Stayed 2 nights in Oct 2023

10/10 Excellent

Thomas

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This is a wonderful hotel. The rooms are excellent, the food options are wonderful and delicious, and the staff is very friendly and attentive. This is my second stay here and I'll stay again!!
Stayed 3 nights in Oct 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct,2023
Dear Thomas,Greetings from InterContinental Grand Ho Tram.Thank you so much for your return and we are extremely delighted to know that you and your family had an amazing stay with us as always. We look forward to an opportunity to welcome you back to the resort soon and please do not hesitate to let us know if you need any assistance for your next amazing stay! Warmest regards, Ngan Le - Quality Assurance Manager

10/10 Excellent

Anup

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Boyz trip to Vietnam !!
Very nice resort. Highly recommended for holidays.
Stayed 1 night in Oct 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct,2023
Dear Anup,Thank you for writing us this review at Intercontinental Grand Ho Tram and recommending our resort to other travelers. We are extremely delighted to hear that you had an amazing stay with us. It’s always our pledge to making sure that you have a wonderful and memorable stay with us and am proud that we did it. We look forward to an opportunity to welcome you back to the resort again. Warmest regards, Ngan Le - Quality Assurance Manager

10/10 Excellent

Anup

Stayed 3 nights in Oct 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct,2023
Dear Anup,Thank you for choosing InterContinental and for taking the time to rate your experience at InterContinental Grand Ho Tram. It’s always our pledge to making sure that you have a wonderful and memorable stay with us and am proud that we did it. We look forward to an opportunity to welcome you back to the resort again and please do not hesitate to let us know if you need any assistance for your next amazing stay! Warmest regards, Ngan Le - Quality Assurance Manager

10/10 Excellent

Ian

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct,2023
Dear Ian,Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental Grand Ho Tram. It’s always our pledge to making sure that you have a wonderful and memorable stay with us and am proud that we did it. We look forward to an opportunity to welcome you back to the resort again and please do not hesitate to let us know if you need any assistance for your next amazing stay! Warmest regards, Ngan Le - Quality Assurance Manager

10/10 Excellent

Mark

Stayed 2 nights in Sep 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct,2023
Dear Mark,Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental Grand Ho Tram. It’s always our pledge to making sure that you have a wonderful and memorable stay with us and am proud that we did it. We look forward to an opportunity to welcome you back to the resort again and please do not hesitate to let us know if you need any assistance for your next amazing stay! Warmest regards, Ngan Le Quality Assurance Manager

8/10 Good

YONG JAE

Stayed 2 nights in Aug 2023
Response from Ngan Le - Quality Assurance Manager on 20 Oct,2023
Dear YONG JAE,Thank you for choosing InterContinental and for taking the time to provide feedback about your experience at InterContinental Grand Ho Tram. We are delighted to know that you enjoyed your stay here with us.We look forward to an opportunity to welcome you back to the resort again and please do not hesitate to let us know if you need any assistance for your next amazing stay! Warmest regards, Ngan Le Quality Assurance Manager

2/10 Terrible

Li Chieh Jacky

Stayed 4 nights in Jun 2023

10/10 Excellent

sunny

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Ocean view swimming pool and magnificent Bluff golf course are fantastic. It's a very good deal.
Stayed 1 night in Jun 2023

8/10 Good

Raffi

Stayed 2 nights in Apr 2023

10/10 Excellent

Mark

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
10/10 ABSOLUTELY EXCELLENT
This accomodation is MAGNIFICENT by far the best service, food, comfortable bed, facilities, Everything is absolutely first class
Stayed 3 nights in Apr 2023

8/10 Good

Ronald

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Feb 2023
Response from Ngoc Vu - Quality Assurance Manager on 27 Feb,2023
Dear Ronald,Thank you for taking the time to provide feedback about your recent stay at InterContinental Grand Ho Tram.We are very pleased to receive your positive rating for the Resort. We hope you had a relaxing and satisfying stay here.Once again, thank you for choosing InterContinental Grand Ho Tram and we look forward to welcoming you and your family back in the near future.All the best,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Bihn

10/10 Excellent

MICHAEL

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We stayed for 9 nights after hectic 12 days visiting Saigon and Cambodia. Was brilliant. Sea view room was amazing. Staff were amazing. Breakfast was excellent. Location was excellent. Highly recommend.
Stayed 9 nights in Jan 2023
Response from Ngoc Vu - Quality Assurance Manager on 27 Feb,2023
Dear Michael,Thank you for taking the time to provide feedback about your recent stay at InterContinental Grand Ho Tram.We are very pleased to receive your compliments for the Resort. We hope you had a relaxing and satisfying stay here.Once again, thank you for choosing InterContinental Grand Ho Tram and we look forward to welcoming you and your family back in the near future.All the best,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Robina

Stayed 9 nights in Jan 2023

10/10 Excellent

Thi Quynh nhu, VANCOUVER

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service Super easy check in Every single staffs work there even the clean grass lady alway say Hi al smile to you Im been there 2 nd time dont have any extra charge Food good - awesome service - room clean - nice and quiet place - not too loud music - good thing they NOT TURN ON VIET MUSIC. - will come back soon

10/10 Excellent

Darren

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everything you needed was on the property. The only thing which would have been better if they had an bar on the beach. Everything was centered around the pool area

10/10 Excellent

Biljana

10/10 Excellent

Thi Quynh nhu, VANCOUVER

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful place - super clean Breakfast fantastic a lot of choice - staffs very helpful and friendly Will come back soon 5***** Recommended
Stayed 1 night in Oct 2022
Response from Ngoc Vu - Quality Assurance Manager on 20 Oct,2022
Dear Thi Quynh Nhu,Greetings from InterContinental Grand Ho Tram!Thank you for taking the time to write us a review about your stay at InterContinental.We are delighted to know that you had a relaxing time here.Your positive feedback for breakfast quality, staff performance and Resort facilities will definitely encourage us to continuously deliver the best service to our guests.Once again, thank you for staying with us and we look forward to welcoming you back soon.Sincerely,Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Mary Oanh, New Orleans

Stayed 2 nights in Jul 2022

10/10 Excellent

Mindy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice place
Stayed 2 nights in May 2022
Response from Ngoc Vu - Quality Assurance Manager on 2 Jul,2022
Dear Mindy, Greetings from InterContinental Grand Ho Tram! Thank you for taking the time to write us a review about your stay with us. We are delighted to know that you had a relaxing time here. Your positive feedback will definitely encourage us to continuously deliver the best service to our guests. Once again, thank you for staying with us and we look forward to welcoming you back soon. Sincerely, Ngoc Vu - Quality Assurance Manager

10/10 Excellent

Harry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This hotel was easily the nicest hotel i have stayed in. The staff, amenties and and location are unbeatable.
Stayed 2 nights in May 2022
Response from Ngoc Vu - Quality Assurance Manager on 12 May,2022
Dear Harry, Warmest greetings from InterContinental Grand Ho Tram. Thank you for taking the time to write a review about your stay with us. We are delighted to know you enjoyed and had a great time here. Your positive comments will definitely encourage us to continuously deliver the best experience to our guests. Once again, thank you for staying with us and we look forward to welcoming you back in the future. All the best, Ngoc Vu - Quality Assurance Manager

10/10 Excellent

David

Stayed 2 nights in Jan 2020

10/10 Excellent

Eilidh

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Relaxing indulgent weekender
Beautiful setting, quiet and relaxing with a fairly clean well kept beach. The weather was windy for our trip which made it difficult to relax on the beach but the poolside loungers were plentiful and comfortable. Hotel itself is well kept with very comfortable rooms. Restaurants on site are expensive but good quality food and excellent service. Very high quality breakfast buffet with western and Asian options. Very good variety. Great for an indulgent couples break away from the city. Tried to use the casino but no one inside was able to explain to us the procedure… very confusing so we left without playing any games. A few other amenities were closed for refurbishment or due to covid restrictions but our stay was still very enjoyable.
Stayed 2 nights in Dec 2021
Response from Hotel Management Team on 3 Jan,2022
Dear Eilidh, Thank you for staying with us and sharing your impression. It gives us great pleasure to know that you thoroughly enjoyed your overall experience. We are all looking forward to welcoming you back in InterContinental Grand Ho Tram. Thank you & Best Regards Hotel Management Team

8/10 Good

Euan

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2021
Response from The Hotel Management on 10 Dec,2021
Dear Euan, Thank you very much for your excellent rating. We look forwards to welcoming you back to InterContinental Grand Ho Tram in the near future. Best regards, The Hotel Management

10/10 Excellent

Tyge, Hcmc

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good location and quiet. The ovean view is great. The staff is very comperent and professional. Great pools fo the kids
Stayed 2 nights in Oct 2020
Response from Cecilie Nguyen on 2 Nov,2020
Greetings from The Grand Ho Tram! Thank you very much for taking the time to provide us with feedback. We are very pleased to hear that you and your family had a great "mini" vacation at The Grand Ho Tram. In addition to the pools for kids, we have Movie Theater, Karaoke, Kids Club, mini-golf, badminton and some water sports for older kids. On your next trip, if you wish the Concierge team to put together a schedule with different activities for your family, we are more than happy to assist you. We look forward to welcoming you and your family back in the near future. Kind regards, Cecilie Nguyen Vice President of Hotel Operations

10/10 Excellent

Seung Woo

Stayed 1 night in Sep 2020

10/10 Excellent

Verified traveller

Stayed 2 nights in Jul 2020

6/10 Okay

Tho

Travelled with family
Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Jun 2020

8/10 Good

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Decent Hotel but if you want global standard 5-star excellency, a little bit less satisfactory. Room condition is good and the view from oceanview rooms is great. I did not use both casino nor golf course so got bored quickly.
Stayed 1 night in Apr 2020
Response from Dai Giang - Mark (Mr.)| Guest Relations Manager on 7 May,2020
Dear Sir/Madam, Thank you for choosing The Grand Ho Tram for your vacation and taking your time to share your experience with us. We are glad to hear that you like the room and the ocean view from your room. We really appreciate if you could tell us what we need to improve or what we are able to do in order to make an unforgetable trip for our guests. We express our appreciation for your feedback. Once again, thank you for your constructive feedback and we do look forward to welcoming you back in the nearest stay. Best regards,

6/10 Okay

Khazrul Elzey

Travelled with family
Liked: Room comfort
Disliked: Cleanliness
Disappointed
Staying in premier suite . Disappointed they permanent lock all the window. We cannot feel the air nature winding. Aircond also leaking when on 3 days without off bcoz they lock all the window.
Stayed 3 nights in Mar 2020
Response from Mark on 31 Mar,2020
Dear Mr. Khazrul Elzey, Thank you for choosing The Grand Ho Tram for your vacation and taking your time to share your experience with us. We are glad to see that you and your family love our pool. We are sorry for the inconvenience you have been encountered about the air-conditioner. All the windows have been locked for guests's safety. We really regret to hear that it has an impact on your vacation. We express our appreciation for your constructive feedback. It was a great pleasure having you and your family at The Grand Ho Tram and we do look forward to welcoming you back in the nearest stay. Thereby, allowing us to restore your confidence on us. Best regards, Dai Giang (Mr.)- Guest Relations Manager

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Staff & service
Stayed 2 nights in Feb 2020

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice and clean , conveniently for golfers and families get away
Stayed 1 night in Feb 2020

6/10 Okay

Verified traveller

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
The check in process is super long, even just a few people in line.
Stayed 1 night in Jan 2020

8/10 Good

Anne, Calgary

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great resort property , good food. Loved the pool area and the beach. Expensive spa.
Stayed 2 nights in Jan 2020

10/10 Excellent

MRS K OSRIN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Outstanding hotel
Oh I really love this hotel who ever manages it does perfect job!We were upgraded from grand golf view room to grand corner view which was the most amazing view that you could ever get!:)Service absolutely 5* very professional.Super friendly staff.We loved the ginger restaurant which served Vietnamese delicious food.Buffet breakfast had so much choice that you could wish for!Location was nice as for me as there isn’t much around.Lots of new 5* resorts going to be build within a year or 2!The beach is nice and cleaned every day.New Years Eve party was fun with cool DJ and pole dancers!I would def recommend the hotel for either couples or families.
Stayed 3 nights in Dec 2019

10/10 Excellent

Huy

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2020

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice weekend stay
Great venue for a getaway. Commendable staff that went above and beyond to accommodate special requests (e.g. vegetarian food options; doctor to check on injured child to cite two examples!) Tip: plan ahead and book their popular free shuttle to/from HCMC (we discovered this option too late and booked private transport)
Stayed 2 nights in Dec 2019