Interior

Reviews of ibis York Centre

3 out of 5
ibis York Centre
77 The Mount, York, England

Reviews

8.0

Very good

Rating 10 - Excellent. 355 out of 1005 reviews" "
Rating 8 - Good. 364 out of 1005 reviews" "
Rating 6 - Okay. 168 out of 1005 reviews" "
Rating 4 - Poor. 77 out of 1005 reviews" "
Rating 2 - Terrible. 41 out of 1005 reviews" "

7.8/10

Cleanliness

8.6/10

Staff & service

7.8/10

Amenities

7.2/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

8/10 Good

Patricia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent location for visiting York and all it has to offer Unfortunately neither my partner nor I could get a decent night sleep as we found the single beds were very uncomfortable. Too hard. The check in was very friendly, as was housekeeping, but that was the only interaction we had with any staff member. Missing the cheery "good morning" "good evening" as we left and re-entered the hotel that we have always received at other establishments.
Stayed 4 nights in Mar 2024

6/10 Okay

Wayne

Travelled with partner
Liked: Staff & service
Disliked: Property conditions & facilities
Downstairs is tidy and smart and airy. But the rooms are very dated, tiny and have extremely uncomfortable beds which have a very poor worn mattress 2inch mattress topper. Staff are professional and polite. My room was in a very bad state of repairs with a cracked outer pain window with a hole the size of a 5 pence piece in it and the sash window had a 1inch gap at the top which couldn't close as it was an old break not repaired which let in lots of cold air.
Stayed 2 nights in Mar 2024
Response from Ibis York on 27 Mar,2024
Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager.

2/10 Terrible

Nigel

Travelled with family
Disliked: Amenities
what an awful Ibis. Usually a good hotel chain, but this one!! Guy on check in was miserable and grumpy. No hello or smile just …name? Passed the cards over and that’s it. Hotel very tired. Rooms were smelly and just tired. Didn’t complain as too tired at 11 at night and only staying 1 night anyway. Wouldn’t hear again.
Stayed 1 night in Mar 2024

10/10 Excellent

Roy

Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast buffet was really good and the room was clean and comfortable.
Stayed 1 night in Mar 2024
Response from Ibis York on 26 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Barrie

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Noise at night time, breakfast was excellent lots of varieties
Stayed 1 night in Mar 2024
Response from Ibis York on 24 Mar,2024
Thank You for your kind review of ibis York Centre, We are pleased on the whole you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Joanne

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Staff lovely, hotel nice and clean and breakfast well worth the money,
Stayed 2 nights in Mar 2024
Response from Ibis York on 22 Mar,2024
Thank you for taking the time to review Ibis York Centre.

10/10 Excellent

George

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Mar 2024
Response from Ibis York on 22 Mar,2024
Thank you for taking the time to review ibis York Centre.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Ibis York on 20 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

Brian

Travelled with partner
Liked: Staff & service
Room needed redecoration
Stayed 1 night in Mar 2024
Response from Ibis York on 17 Mar,2024
Thank You for your kind review of ibis York Centre, We are pleased on the whole you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

Pamela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice, good accommodation
Stayed 3 nights in Mar 2024
Response from Ibis York on 17 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

John, Portsoy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Just a nice well run hotel with polite and helpful staff. Would definitely recommend and return again.
Stayed 3 nights in Mar 2024
Response from Ibis York on 16 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

6/10 Okay

Samuel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
Staff were incredibly lovely Bed was comfortable Car park was very tight, I couldn’t get out of my driver’s door because of unneeded bollards everywhere The floorboards were so loud we could hear people in the room next door as if they were walking right next to us
Stayed 2 nights in Mar 2024
Response from Ibis York on 16 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

Thomas

Liked: Cleanliness, staff & service, amenities
Liked Good hotel and quiet, friendly staff, safe, clean, good bar, sometimes noisy during night but quiets down, location was convident, did not like no food during night such as a vending machine might of have bern useful but was ok because breakfast was good. Good visit to York, wouldnt definitely stay agai. Thank you for the pleasant stay
Stayed 2 nights in Mar 2024
Response from Ibis York on 13 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

mr robert

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Would stay again nice hotel.
Stayed 1 night in Mar 2024
Response from Ibis York on 11 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager

8/10 Good

Sandra

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lift a bit dodgy - fine overnight stay thank you
Stayed 1 night in Mar 2024
Response from Ibis York on 8 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Ian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent staff.very helpful to disabled person
Stayed 1 night in Mar 2024
Response from Ibis York on 8 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

6/10 Okay

Emma

Travelled with family
Liked: Cleanliness, staff & service, amenities
Really happy with the staff at the hotel. Friendly welcome and staff at breakfast were lovely too. We loved the room when we first went in but it was cold and the remote did not work on the television. Someone did come and try and help us but was unable to fix it. The room is right next to a main road so can be quite noisy.
Stayed 1 night in Mar 2024
Response from Ibis York on 5 Mar,2024
Thank You for your review of ibis York Centre, I am very sorry on this occasion things were not to your satisfaction, and I have shared your feedback with the team for immediate improvement. We do hope to welcome you back for a much improved experience. Kind Regards John Holroyd General Manager.

10/10 Excellent

Nik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Ibis is in a perfect location, just outside the city walls. The hotel staff were friendly and helpful and the room was spacious and quiet, we couldn’t ask for more!
Stayed 1 night in Mar 2024
Response from Ibis York on 3 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

Mrs J

Liked: Cleanliness, staff & service
Stayed 1 night in Feb 2024
Response from Ibis York on 25 Feb,2024
Thank you for taking the time to review Ibis York Centre.

10/10 Excellent

Jack

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ibis York on 17 Feb,2024
Thank you for taking the time to review Ibis York Centre.

10/10 Excellent

Ka Yee

Travelled with pets, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice staff. Great breakfast!
Stayed 2 nights in Feb 2024
Response from Ibis York on 16 Feb,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Paula

Liked: Cleanliness, staff & service, property conditions & facilities
Staff were very friendly and accommodating - well done team!
Stayed 1 night in Jan 2024
Response from Ibis York on 16 Feb,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

Kathryn

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
We enjoyed our stay, staff were excellent and the room was clean and had everything we needed. The only negatives were it is not good soundproofing in the room and we had noisy neighbours, and the beds were just a little hard for our liking.
Stayed 2 nights in Feb 2024
Response from Ibis York on 14 Feb,2024
Thank You for your kind review of ibis York Centre, We are pleased on the whole you enjoyed your stay with us. We look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Anika

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff were super helpful and would provide us with the amenities we needed once we asked. Staff were also friendly and kind. The breakfast was really good; would've appreciated some plant-based options for Muslims/vegans such as vegan sausages, but there was a variety for breakfast options. The room was clean and the bathroom was clean too, no grout. The TV was a smart TV too so we could login to our Netflix and watch some shows. They even helped fix the connectivity issues when we struggled to login once we asked at the reception. I appreciate that someone was always there as a point of contact/assistance at the reception. Great experience overall! And it's near the city centre.
Stayed 2 nights in Feb 2024
Response from Ibis York on 7 Feb,2024
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

David

Stayed 1 night in Feb 2024
Response from Ibis York on 20 Mar,2024
Dear Guest Thank You for your very kind review. We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

david

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024
Response from Ibis York on 5 Feb,2024
Thank you for taking the time to review Ibis York Centre.

10/10 Excellent

John

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent value. Comfy room. Good location for York Centre. Reception staff very friendly & helpful. We liked being able to leave our luggage on arrival ahead of check in & also on leaving to be able to collect in time for our return train.
Stayed 2 nights in Jan 2024
Response from Ibis York on 30 Jan,2024
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Josie

Liked: Staff & service, property conditions & facilities
Clean and efficient staff no complaints very happy with the Ibis
Stayed 2 nights in Jan 2024
Response from Ibis York on 28 Jan,2024
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Christian

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 3 nights in Oct 2023
Response from Ibis York on 24 Jan,2024
Thank you for taking the time to review Ibis York Centre.

8/10 Good

Chris

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent friendly staff team. Hotel was very clean. The single beds are rather narrow. The rooms are not well soundproofed, and phone charger points and plugs nearer the beds would be useful. A decent buffet style breakfast and near many good restaurants. Limited parking, great it you get it.
Stayed 2 nights in Jan 2024
Response from Ibis York on 23 Jan,2024
Thank you for taking the time to review ibis York Centre.

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
The property is basic, but that is all I needed as I was out most of the day/evening and only needed a place to sleep. Staff is friendly. Breakfast was okay. Next time I won’t book for breakfast and purchase elsewhere. Please note the water in the shower can become very, very hot Location was great…close to train station and easy walk in to the city center
Stayed 3 nights in Jan 2024
Response from Ibis York on 5 Feb,2024
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

Kennis

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Ibis York on 23 Jan,2024
Thank you for taking the time to review ibis York Centre.

8/10 Good

roger

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jan 2024
Response from Ibis York on 21 Jan,2024
Thank you for taking the time to review Ibis York Centre.

8/10 Good

Anne

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel was value for money , the room was huge but with one radiator so was cold , the shower was very powerful and the soap was empty
Stayed 1 night in Jan 2024
Response from Ibis York on 18 Jan,2024
Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager.

6/10 Okay

Helen

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
A very basic hotel (although not reflected in the price - £80 for 1 night, plus £21 for breakfast). Staff were friendly and welcoming when we arrived. Location was good and the area was quiet and away from the hustle and bustle. Took us 10 minutes to walk into town. Unfortunately the room was in need of a good clean and some repair. My partner woke up in the morning with bites to his arms and legs. We mentioned this to the receptionist who said that all rooms were checked weekly so it couldn't be bed bugs (we weren't complaining, we just thought we would mention it, but the defensiveness made us believe it might be a regular complaint). It was obvious the room had not been thoroughly cleaned in a while as the carpet could have done with a good clean and there was dust cobwebs hanging from the ceiling. There was no air-con in the room and the window was sealed shut. The door to the bathroom would not close and had no lock. We will not be staying there again.
Stayed 1 night in Jan 2024
Response from John Holroyd General Manager. on 16 Jan,2024
Dear GuestThank You for your kind review of ibis York Centre, We annually treat all of our bedrooms with a preventative spray against bed bugs and happily we have never had an issue with them. The room has been inspected as a precaution and I am pleased to inform you none were found. I will share your other comments with the team to improve on and we do hope to welcome you back in the future.Kind RegardsJohn HolroydGeneral Manager

10/10 Excellent

Mark

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Clean and polite, location very convenient
Stayed 1 night in Jan 2024
Response from Ibis York on 16 Jan,2024
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Louise

Stayed 1 night in Dec 2023
Response from Ibis York on 31 Dec,2023
Thank you for taking the time to review ibis York Centre.

10/10 Excellent

David

Stayed 1 night in Dec 2023
Response from Ibis York on 30 Dec,2023
Thank you for taking the time to review Ibis York Centre.

8/10 Good

Natasha

Stayed 1 night in Dec 2023
Response from Ibis York on 29 Dec,2023
Thank you for taking the time to review Ibis York Centre.

10/10 Excellent

Carole

Travelled with group
Liked: Property conditions & facilities, room comfort
Great stay
Everything was just fine ,friendly staff .Breakfast plenty of choices.Would recommend.
Stayed 1 night in Dec 2023
Response from Ibis York on 28 Dec,2023
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

2/10 Terrible

Antonio

Stayed 1 night in Dec 2023
Response from Ibis York on 28 Dec,2023
Thank you for taking the time to review Ibis York Centre.

6/10 Okay

Jennifer

Stayed 1 night in Dec 2023
Response from Ibis York on 26 Dec,2023
Dear Guest Thank You for your review, I am sorry on this occasion things were not up to standard and I have shared this with the relevant people to immediately improve. We look forward to seeing you again for a much improved experience. Kind Regards John Holroyd General Manager.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023
Response from Ibis York on 23 Dec,2023
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Eleni

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent experience for 2 nights stay! Staff members are lovely and very friendly. Evi the receptionist was one of them, happy to check you in and help with a smile! Definitely stay here again!!!!
Response from Ibis York on 23 Dec,2023
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Jaclyn

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Recommend!
Great little hotel. Room was spacious for the price, and shower had good heat/water pressure. Also, close to train station and bus stops.
Stayed 1 night in Dec 2023
Response from Ibis York on 23 Dec,2023
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Stuart

Stayed 1 night in Dec 2023
Response from Ibis York on 23 Dec,2023
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

steve

Liked: Room comfort
Disliked: Property conditions & facilities
York Christmas stay
The Hotel we have used several times its in a convenient area to walk into York City center. there are plenty of gr8 places to eat and drink. althoug the time we where there its was extra busy due to Xmas last weekend. Our room was okay needs a little TLC a bit dated also no USB skts.as with most hotels they only ever put one chair in the room when they know we are a couple and the same with towels but they did ask for extra.
Stayed 3 nights in Dec 2023
Response from Ibis York on 20 Dec,2023
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

8/10 Good

Sarah

Stayed 1 night in Dec 2023
Response from Ibis York on 20 Dec,2023
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Kirstie

Stayed 1 night in Dec 2023
Response from Ibis York on 20 Dec,2023
Dear Guest Thank You for your very kind review, We are all delighted you enjoyed your stay with us and we look forward to welcoming you back in the near future. Kind Regards John Holroyd General Manager.

10/10 Excellent

Shaun

Stayed 1 night in Dec 2023
Response from Ibis York on 7 Jan,2024
Thank you for taking the time to review Ibis York Centre.