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Reviews of The Crystal Resort Sun Moon Lake

3.5 out of 5
The Crystal Resort Sun Moon Lake
No 3 Shueishalian Street, Rihyue Village, Yuchih Township, Yuchi, Nantou County

Reviews

8.4

Very good

Rating 10 - Excellent. 218 out of 537 reviews" "
Rating 8 - Good. 205 out of 537 reviews" "
Rating 6 - Okay. 84 out of 537 reviews" "
Rating 4 - Poor. 18 out of 537 reviews" "
Rating 2 - Terrible. 12 out of 537 reviews" "

8.4/10

Cleanliness

8.6/10

Staff & service

8.4/10

Amenities

8.2/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

8/10 Good

Qiting

Liked: Staff & service
Disliked: Cleanliness
Stayed 1 night in Dec 2023

6/10 Okay

Qi Tong

Travelled with family and small children
Disliked: Staff & service
Stayed 1 night. Room has heater, however, the room wasn’t very clean. The table and mirror wasn’t cleaned properly. You can only get 4 towels per room. Breakfast variety is limited. Only good thing is the location is right next to the 老街。
Stayed 1 night in Dec 2023
Response from Nick on 25 Jan,2024
Dear valued guest,Thank you for choosing to stay with us and sharing your experience. We sincerely apologize for the issues you mentioned regarding room cleanliness, towel quantity, and breakfast variety, as they do not meet our quality standards.Firstly, we will promptly address the cleanliness concerns with our housekeeping staff to ensure that every guest experiences a clean and tidy environment in the future. Additional training and supervision will be implemented to improve our cleaning processes and prevent similar issues.Regarding the concern about towel quantity, we will review our policies to ensure that guests can easily access the comfortable amenities they need.As for the limited breakfast variety, we will actively consider expanding our options to cater to various taste preferences. Your feedback is crucial to us, and it will guide us in the direction of improvement.We appreciate your specific mention of the excellent location, and we are pleased that it met your satisfaction. Moving forward, we will place greater emphasis on enhancing our overall service standards to ensure that your next stay is a more enjoyable experience.If you have any further suggestions or specific requirements, please feel free to contact us. Thank you once again for your feedback, and we look forward to the opportunity to provide you with excellent service again.Best Regards

10/10 Excellent

Rose, DALY CITY

Stayed 1 night in Oct 2023
Response from 晶澤管理部 on 15 Dec,2023
親愛的貴賓您好:非常感謝您的評論,我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客,晶澤也非常期待下次與您相見。

8/10 Good

Adeline

Travelled with group
Liked: Cleanliness, staff & service, amenities
Room was big with great view of the Sun moon lake, though the property needs refurbishment as the grout at the toilet requires maintenance. Hotel was located very convenient to the night street next to it and within walking distance to the Pier to engage in activities.
Stayed 1 night in Aug 2023
Response from 日月潭晶澤管理團隊上 on 27 Aug,2023
Dear GuestWe sincerely appreciate your feedback and thank you for the suggestions you have provided. Rest assured, we are dedicated to upholding the spirit of making you feel at home, while continuously striving to offer the best services and environment to each and every guest. Your invaluable insights will be carefully considered as we embark on comprehensive improvements. The entire Crystal Radiance team is eagerly anticipating the pleasure of your return in the future.

10/10 Excellent

Roman

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect Hotel to relax
Splendid hotel with a fantastic view of the SunMoon Lake
Stayed 2 nights in Feb 2023
Response from 晶澤管理部 on 14 Mar,2023
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We hope to see you again with us when you next come to Sun Moon Lake. Best regards

6/10 Okay

Wenling

Travelled with family
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Stayed 4 nights in Dec 2022
Response from FO on 5 Jan,2023
親愛的貴賓您好非常感謝您的評論,我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客,也會做最完整的改善,晶澤也非常期待下次與您相見。

4/10 Poor

Chen

Travelled with group
Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient n room was big, but the hotel was not very clean, very poor mantain.
Stayed 1 night in Dec 2022
Response from 晶澤服務團隊 on 30 Dec,2022
Dear Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Sun Moon Lake. we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Pei-Yao, Norcross

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great location that sits next to the lake and business area.
Stayed 1 night in Jan 2022
Response from 客務部 on 7 Jan,2022
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

8/10 Good

Verified traveller

Stayed 1 night in Feb 2021
Response from 飯店管理人員 on 8 Mar,2021
親愛的貴賓您好:非常感謝您的評論,我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客,也會聆聽您寶貴的意見做最完整的改善,晶澤也非常期待下次與您相見。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Upon checkin, the staff was very helpful in giving tips about destinations and dining options in the area. Awesome views from the balcony for lake-facing suite. Nearby stalls and restaurants tend to close early. Would stay again. 湖景套房空間寬敞乾淨,設備都算新、且該有的都有。兩面採光,大窗戶及陽台看出去景色驚艷,每早看著湖光山色起床。廁所另有淋浴間,也有拉門可以在泡澡時關上。服務人員友善服務周到,完全沒有其他評論提及的問題。早餐不是最豐盛,但以一間20幾個房間的旅館來說很OK了,吃了三天也不會膩。有機會再來日月潭的話會願意再入住。
Stayed 3 nights in Feb 2021
Response from FO on 24 Feb,2021
親愛的貴賓您好 非常感謝您分享在晶澤的美好經驗,能在您旅程中提供舒適的環境是我們的榮幸,謝謝您對我們所提供的設施、服務感到滿意與肯定,我們會繼續保持並朝向更細緻貼心的服務邁進。晶澤也非常期待下次與您相見,享受日月潭的品味極致生活。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The rooms were spacious and they had a jacuzzi tub! The breakfast is one of the best i have had in Taiwan. I only wish I had a room with a lake view.
Stayed 2 nights in Nov 2020
Response from 客務部 on 2 Dec,2020
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

8/10 Good

Nilobon

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2020
Response from 前台 on 14 Feb,2020
親愛的 貴賓 您好: 非常感謝您分享在晶澤的美好經驗,能在您旅程中提供舒適的環境是我們的榮幸,謝謝您對我們所提供的設施、服務感到滿意與肯定,我們會繼續保持並朝向更細緻貼心的服務邁進。晶澤也非常期待下次與您相見,享受日月潭的品味極致生活。

8/10 Good

Jangtae

Travelled with family
Liked: Staff & service, room comfort
Good place around where the hotel is
Could be better if i was staying in the room to the lake view. Bathroom design is not much friendly for use like others reviewed. But dinner was really awesome, way much better than I thought it would be. It was okay for a few days because the lake was so nice.
Stayed 2 nights in Dec 2019
Response from 前台 on 12 Jan,2020
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent service and morning food with good lake view location
Stayed 1 night in Dec 2019
Response from JANE on 12 Jan,2020
Dear guests, Thank you very much for sharing your wonderful experience in Crystal. It is our pleasure to provide a comfortable environment during your journey. Thank you for your satisfaction and affirmation of the facilities and services we provide. We will continue to maintain existing quality, and move towards more detailed and considerate service. Crystal is also looking forward to seeing you next time and enjoying the ultimate taste of Sun Moon Lake.

4/10 Poor

Verified traveller

Disliked: Cleanliness, staff & service, property conditions & facilities, room comfort
NOT RECOMMENDED.
The room and public area smells so bad. Floor carpets dirty with lots of stains....no proper tea served at breakfast ( was given lukewarm diluted tea and its a shame). Breakfast was supposed to end at 10am but we were told to come by 9am as there wont be much food left. True to their promise, we came down at 9 and they won't even replenish the bread. Overall lousy F & B. Unprofessional staff - no greetings, no smiles...talking loudly on facetime with family member (in the reception area ) on top of her voice as if it was her home. For the price we paid A$600+ for 2 nights, I would expect at least a decent clean hotel. Photos on the website was deceiving.
Stayed 1 night in Dec 2019
Response from 前台 on 31 Dec,2019
很抱歉讓您有不好的感受 飯店會持續改善您告知的建議 並改謝您的入住與評價

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2019
Response from Peggie on 24 Jan,2020
謝謝

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Nov 2019
Response from 前台 on 4 Dec,2019
感謝您的回覆

4/10 Poor

Raymond

Disliked: Cleanliness, property conditions & facilities, room comfort
Smelly and Needs renovation
The hotel looks nothing like the photograghs on the website. This hotel needs a serious update. The shower is leaking, the walls are yellow and brown, the carpet is dirty and it smells of dampness. We left after one night.
Stayed 2 nights in Oct 2019
Response from Cora on 29 Oct,2019
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Inn Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Cora on 17 Oct,2019
親愛的貴賓您好: 非常感謝您的評論,我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客 也會聆聽您寶貴的意見做最完整的改善,晶澤也非常期待下次與您相見。

6/10 Okay

MarkW

Travelled with family
Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
The location is excellent, close to a lot of food stalls and stores. It is also right next to the lake, which yields a great view. The staff is nice and polite. The facilities however, is in need of major maintenance. The shower door in our room leaked badly, so every time someone uses the shower one third of the bathroom floor is flooded with water. When I informed the front desk, they just told me it was a design flaw, which I know it is not. The weatherstripping is old and mildewy which is probably why the water can pass through it. Also, the dinner package that we got was terrible. Half of the sirloin steak that we got was not edible as it was full of tough sinews of tendon and cannot be cut by my steak knife much less eaten. When I informed them of this, they just apologized and said they will reflect to their suppliers. My guess is, not many people get this package as there were no other people in the dining hall with us, and that’s why the quality of the food is poor. The breakfast the next morning was not bad though. If the management improves these things, the place will be a great place to stay.
Stayed 1 night in Jun 2019
Response from Cora on 21 Jun,2019
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Resort Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Jun 2019
Response from Cherry on 14 Jun,2019
親愛的貴賓您好: 非常感謝您的評論,我們將秉持著賓至如歸的精神持續把最好的服務、最好的環境提供給每一位房客 也會聆聽您寶貴的意見做最完整的改善,晶澤也非常期待下次與您相見。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in May 2019
Response from Iris on 1 Jun,2019
親愛的 貴賓 您好: 非常感謝您分享在晶澤的美好經驗,能在您旅程中提供舒適的環境是我們的榮幸,謝謝您對我們所提供的設施、服務感到滿意與肯定,我們會持續維護現有的品質,並且朝向更細緻貼心的服務邁進。晶澤也非常期待下次與您相見,享受日月潭的品味極致生活。

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2019
Response from Cora on 25 May,2019
親愛的 貴賓您好: 非常感謝您的評論 我們將秉持著賓至如歸的精神 持續把最好的服務、最好的環境提供給每一位房客 也會聆聽您寶貴的意見做最完整的改善 晶澤也非常期待下次與您相見

6/10 Okay

Verified traveller

Liked: Staff & service, amenities
Disliked: Cleanliness, property conditions & facilities
There’s relatively good service at this hotel but the whole property is very dated. My room was large but very worn and not especially clean.
Stayed 2 nights in May 2019
Response from Cora on 22 May,2019
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Resort Sun Moon Lake. In regards to the room facility that you mentioned, we will certainly make it better.Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Fabulous place with great attention to detail.
I booked lake view room with balcony and got one on the 7th floor. It was fabulous (and I rarely use that word). Great attention to detail in every part of the room. Mugler toiletries, Toto toilet with sensor, home cinema system, jacuzzi bath in the middle of the room. I would certainly stay there again if I ever visit area again. Views from the room were great. I spent half a day sitting on the balcony and watching world go by. On the next night I stayed in Ritz Hong Kong and room was missing some of the amenities from The Crystal Resort Sun Moon Lake. Receptionist were very nice and helpful, almost too nice. There was no black tea available at breakfast and I was disappointed. I was leaving early on second day and didn't bother with breakfast. Parking is off-site, but very close and free.
Stayed 2 nights in Mar 2019
Response from Cora on 8 May,2019
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best stay in Taiwan
Very nice suite with a wonderful jetted tub. Pleasant downstairs seating area and quiet location. Hotel did not reply to my request about how to get to them from the bus station though. We bought a lake pass and used the ferry.
Stayed 2 nights in Apr 2019
Response from Cora on 15 Apr,2019
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Resort Sun Moon Lake.We're sorry about didn't reply your questions immediately,we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Hai Xia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Mar 2019
Response from Iris on 23 Mar,2019
親愛的 貴賓 您好: 非常感謝您的評論 我們將秉持著賓至如歸的精神 持續把最好的服務、最好的環境提供給每一位房客 也會聆聽您寶貴的意見做最完整的改善 晶澤也非常期待下次與您相見

8/10 Good

Brian

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2019
Response from Iris on 26 Feb,2019
親愛的 貴賓 您好: 非常感謝您的評論 我們將秉持著賓至如歸的精神 持續把最好的服務、最好的環境提供給每一位房客 也會聆聽您寶貴的意見做最完整的改善 晶澤也非常期待下次與您相見

10/10 Excellent

MICHAEL

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good
The staff is very friendly and the place very nice: There is very good local restaurent, and the people don't force you to buy the souvenirs as it can be in other tourist place...
Stayed 1 night in Jan 2019
Response from Cora on 11 Jan,2019
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Next to the sun moon lake with a good view. The hotel restaurant is also very nice but it’s a bit too bright
Stayed 1 night in Jan 2019
Response from Cora on 9 Jan,2019
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Resort Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

8/10 Good

Cynthia

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Rooms Modern Interior n Shopping less than five minutes walk from Crystal Hotel
Stayed 2 nights in Nov 2018
Response from Cherry on 15 Nov,2018
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

10/10 Excellent

Pui-Yan, San Francisco, CA USA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very nice hotel on the Sun Moon Lake near the Ita Thao Ferry Pier. Room is spacious and the bathroom is amazingly large and modern. Near the Sun Moon Lake cable car station that takes one up to the Formosan Aborigine Cultural Village. The Xuanguang Temple, Xuanchuang Temple and Ci-en Pagoda are not far away. Great free breakfast and good wifi. Free parking 2 blocks away. The staff was amazingly helpful. When we checked out, they took us to our car by a golf cart so we didn't have to walk there with our luggage. Great place to stay at the Sun Moon Lake.
Stayed 1 night in Nov 2018
Response from Tracy on 7 Nov,2018
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very close to night market and jetty. It is a short walk from the bus stop
Stayed 2 nights in Oct 2018
Response from Cherry on 6 Nov,2018
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, room comfort
Nice location by the lake - shame the rooftop
Stayed here for a night with my family, one of the three rooms was given an upgrade which was a great surprise. The rooms were spacious and clean however the rooftop was not well kept - it was dated and dirty which was a real shame as it offered a great view of the lake being right in front of it. Breakfast was just acceptable also. Overall the stay was pleasant and if they could improve the rooftop and breakfast it’d be even better!
Stayed 1 night in Jul 2018
Response from LUKE on 16 Aug,2018
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Resort Sun Moon Lake. In regards to the rooftop that you mentioned, we will certainly make it better. Also, we will let our manager know about breakfast that you note.Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

8/10 Good

Elizabeth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent location. Nice hotel
Next to pier. Best of the 3 pier locations. Quiet and calm. Room is comfortable although the bathtub in the middle of the bath area not really needed or desirable. Takes up space. Don’t like the curtain design. Rather inflexible. Most hotels will upgrade if rooms available. We requested upgrade to lake view. Hotel refused even though it was midweek, low season and available. Requested a slightly later checkout. 12:00 instead of 11:00. Again refused even though midweek and clearly not busy at all, would only extend to 11:30. Customers want to feel like you value them as special people. They don’t want to feel like you’re stingy towards them. Other than this, a good stay overall.
Stayed 1 night in May 2018
Response from LUKE on 8 Jun,2018
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Resort Sun Moon Lake. In regards to the room facility that you mentioned, we will certainly make it better. We are sorry about we didn't upgrade your rooms, because we have to consider other customers that pay the equivalent price for the lake view room. We look forward to giving you the favorable price when you come next time. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Annette

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Response from Cherry on 9 May,2018
您好: 感謝您前往南投縣時選擇在 日月潭晶澤會館 住宿 非常感謝您的寶貴的建議 我們將更用心務求精益求精,以期提供最優質的服務內容與品質。竭誠歡迎您再度光臨,讓我們提供您更舒適的渡假體驗 晶澤也非常期待下次與您相見

6/10 Okay

Verified traveller

Liked: Cleanliness, staff & service
Can be better...
Book a room with a view otherwise you will feel it’s not worth staying there for the price. Bathtub is too small and bathroom area is always wet after a shower which makes walking in and out of room very wet and uncomfortable.
Response from 客務部 Tracy on 3 Apr,2018
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Resort Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Love their “sauna/hot spring” facility. Perfect after a tiring day of sightseeing.
Stayed 1 night in Feb 2018
Response from Tracy on 18 Feb,2018
Dear Guest,Thank you for your feedback.But we Do Not sauna/hot spring facility.Hope we can see you soon.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Joy
Room is very clean
Stayed 1 night in Feb 2018
Response from 客務部 Tracy on 13 Feb,2018
親愛的 貴賓 您好: 非常感謝您的評論 我們將秉持著賓至如歸的精神 持續把最好的服務、最好的環境提供給每一位房客 也會聆聽您寶貴的意見做最完整的改善 晶澤也非常期待下次與您相見

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great pick
We went for a quick private getaway from a family visit in Tainan. So glad we stayed on the farther side of the lake. It was wonderful! The hotel was clean, our room was lovely, our tub with jets was much needed to relax! They cleaned the room each day with complimentary waters, soda, bath salts, etc. The room was CLEAN and very comfortable with free international calls for the larger room with the balcony. It met our expectations and the staff were polite and professional. I think we picked the best option for a hotel by far regardless of room rate. We will be sending friends this way! P.s. The breakfast buffet is a smart thing - they were consistent and good and honestly some nearby places were expensive also not consistent. Go with the hotel included breakfast. It was definitely the right choice...
Stayed 3 nights in Dec 2017
Response from Tracy on 25 Dec,2017
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Inn Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Sun Moon Lake
Room was facing the lake. Wonderful sight.
Stayed 2 nights in Dec 2017
Dear Guest of honor Thank you so much for such a positive review of the The crystal Resort Sun Moon Lake and the valuable comments ! We are very happy to read that you enjoyed our services. We hope to see you again with us when you next come to Sun Moon Lake. Best regards

10/10 Excellent

thomas

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied customer
Superb room . Super clean , wonderful location . Just in front of Sun Moon Lake . First time staying in a hotel with such powerful speakers .
Stayed 1 night in Nov 2017
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Inn Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
The hotel was clean & rooms were comfortable. Location was fine easy access to boats to take you other island location s.
Stayed 1 night in Oct 2017
Dear Valued Guest, Thank you for sharing your feedback with us following your recent stay at The Crystal Inn Sun Moon Lake. In regards to the service shortfalls that you mentioned, we will certainly review and further enhance. Once again, appreciate your feedback and we truly look forward to welcoming you back in the near future.

6/10 Okay

Verified traveller

8/10 Good

ally

Liked: Cleanliness, staff & service
Staff are nice but not sure about the arrangement
Extremely polite and friendly staff. We checked in quiet early and allocate a room on 11th floor but the room was not ready yet. We were offered to a upgrade room with discount offer but we decided not to. Left luggages at the hotel then we went out to wonder around Taipei. When we came back to the hotel early evening. Our room was changed to 8th floor without any explanations. Room was small but relatively small and worn. We didn't really mind as long as the bed and pillow were comfortable. Anyway, it's an ok hotel, nice and clean. Would we go back? Probably not.
Response from 客務部 Emily on 1 May,2017
您好,感謝您的回覆。但您的留言可能不是給晶澤會館的。晶澤會館位於日月潭,房間最高樓層為8樓。

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
ok
the hotel staff is friendly and helpful but they are making the road so my shoe is very dirty

10/10 Excellent

Rodger

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It's All about Location
The shower didn't always have hot water, but everything else was wonderful. I look forward to returning in the future.

10/10 Excellent

C & E, Canada

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very accommodating staff
Room overlooked part of the lake and mountains. Room was very large with a sitting area; bathroom was huge with a big soaker tub. Hotel is starting to show age but still very nice. Staff very helpful- streets are narrow and congested so an employee parked our car for us and brought it back at the end of our stay. We had chosen to include dinner for our room and it was delicious and very generous-7 or 8 courses.

2/10 Terrible

chen, new zealand

Liked: Property conditions & facilities
Disliked: Staff & service
Good location however The service is terrible.
Stayed for one night. No proper parking facility. Hotel staff total ignore us after point out where to park, no one help with luggage whatsoever. Check in service is cold and indifferent, feel like talking to machine. We were told the check in is 3pm therefore we need to leave luggage with hotel, but all the luggage were stacked in the corner of the hotel without any supervision. I raise the issue with one of staff, I was told this is secure area with security camera, no need to worry. When we finally checked in and after 6level of hot elevator ride only to find out they are still fixing the room and cleaning crew were sitting on sofa chatting away. We went downstairs to complain and we were told supervisor is away, when they finally get on phone with them, for 5mins he refuse to talk to customer directly. We were eventually upgrade to better room but we were exhausted and tired after all this. I noticed some hotel staff are really trying however the management seriously need to be replace there is no proper training and some of the staff are just aweful and rude

8/10 Good

Jia Lisa

Liked: Cleanliness, staff & service, room comfort
A little overpriced...but still good overall
Check-in was fast and quick. Moon room had a good view but The windows were a kind of mirror type that made it hard to look out and enjoy the view at night unless the room was in total darkness. Location was great...dinner included in the stay was higher category type but unfortunately the main course of duck has a strong pheasant smell and the sauce used for the steak turned out gooey...staffs at restaurant were polite but w/o much smiles.