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Reviews of Greulich Design & Boutique Hotel

3.5 out of 5
Greulich Design & Boutique Hotel
Herman-Greulich-Strasse 56, Zürich, ZH

Reviews

9.0

Wonderful

Rating 10 - Excellent. 272 out of 453 reviews" "
Rating 8 - Good. 144 out of 453 reviews" "
Rating 6 - Okay. 26 out of 453 reviews" "
Rating 4 - Poor. 7 out of 453 reviews" "
Rating 2 - Terrible. 4 out of 453 reviews" "

9.4/10

Cleanliness

9.6/10

Staff & service

8.4/10

Amenities

9.0/10

Property conditions & facilities

9.0/10

Eco-friendliness

Reviews

8/10 Good

Lorraine Devonie

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The restaurant. Great food and staff. Thank you Kenneth
Stayed 5 nights in Oct 2023
Response from J Maurer, Operations Manager on 5 Nov,2023
Dear LorraineThank you very much for your kind words!We are looking forward welcoming you soon again.Warmest regards

10/10 Excellent

susan

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was lovely, friendly and helpful. Easy access to transportation. Basic hotel, very clean no amenities.
Stayed 5 nights in Oct 2023
Response from Vanessa Eicher, Rezeption on 20 Oct,2023
Dear SusanThank you very much for your positive words about your stay.We are happy to read that you felt comfortable and welcome at Greulich Design & Boutique Hotel.Please let us know if we can assist you with your next booking.Best regards

10/10 Excellent

Vanessa, Darmstadt

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and friendly staff.
Stayed 1 night in Sep 2023
Response from Vanessa Eicher, Rezeption on 15 Sept,2023
Dear VanessaThank you very much for your kind feedback.We are pleased that you felt comfortable and in good hands with us at the hotel Greulich.We would be very happy to welcome you again at Greulich Design & Boutique Hotel.Best regards

8/10 Good

Maria, Edinburg

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very peculiar design. Room was clean and fit our needs but a little warm.
Stayed 3 nights in Jul 2023
Response from Vanessa Eicher, Rezeption on 11 Aug,2023
Dear MarinaThank you very much for taking time to review your stay with us.We are happy to read that the room fitted you needs.As we are a design and boutique hotel, we put a lot of emphasis on design and architecture. We are aware that this is not everyone's cup of tea. Sadly, we were not able to convince you with this. We would be pleased to assist you with your next booking. Best reagrds

4/10 Poor

Victoria Sophia

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
The staff was nice, but the property had no AC, it was extremely hot, they had a stand up fan and was not expecting that. No parking available. The area was not nice.
Stayed 5 nights in Jul 2023
Response from J Maurer, Operations Manager on 21 Jul,2023
Dear Ms Foster Thank you for your valuable feedback. We sincerely apologize that your stay at our boutique and design Hotel Greulich did not meet your expectations. We can only repeat wat we already said on July 18th 2023. Due to your feedback, it appears that you did not receive the comprehensive and professional information from our team. Otherwise, you would have been informed about how to operate the windows and where to park. I deeply regret this oversight and will promptly conduct additional training and sensitization with the team to ensure that we continue to uphold our service standards effectively. Thank you for bringing this to our attention, and we are committed to improving our communication and services. Please be informed, that in Switzerland air conditioning is not a standard feature in Hotel, and there is no mention of it on the Expedia platform for our property. If you expect a hotel with A/C, we highly recommend to use filters during your hotel search.Regarding parking, we offer a total of 14 parking spaces to our guests upon request and reservation at the price of 20.- as communicated on the platform.However, if no reservation is made and all spaces are occupied, we can only provide alternative parking options. Once again, we appreciate your feedback and understanding. Should you have any further concerns or require assistance, please do not hesitate to reach out to us. We strive to ensure our guests' satisfaction and enhance their experience with us. Kind regards Jasmin Maurer Operations Manager

10/10 Excellent

Rachel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Super modern, clean hotel
This is probably one of the most modern hotels I have ever stayed in. the hotel room was small, but comfortable, very updated/modern, and clean. The bathroom is not closed off from the room with a door, but there is a divider between the bed area and the bathroom. There is on-site parking. The hotel lobby is not open 24/7, but they will proactively reach out to you for an arrival time and if they are closed when you arrive, provide you with self check in instructions. This hotel is not located in the central shopping/dining area of Zurich, but a little further away. There are dining options within walking distance.
Stayed 1 night in Apr 2023
Response from Vanessa Eicher on 6 Jun,2023
Dear RachelThank you very much for your kind review about your stay with us.We are happy to read that you like the modern interior of our hotel.Our Hotel is located just next to a bus and tram station, so if you would like to visit the city you will reach it very easily.We would be so happy to welcome and pamper you again at Greulich Design & Boutique Hotel.Sunny regards from Zurich

8/10 Good

Thiam Lye

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The room was spacious and cosy, but the shower area layout needed to improve as the entire toilet bowl gets wet during shower. Breakfast was very simple and it's not worth the value. Getting to the hotel from Zurich station was not convenient.
Stayed 1 night in May 2023
Response from Vanessa Eicher on 6 Jun,2023
Dear Mr. LyeThank you very much for taking time to review your stay with us.We are very happy to read, that you liked your room. For the shower issue already a craftsman was here and fixed the problem.In case we just offer local and selfmade products our breakfast is not very big. The products have been carefully selected by our employees.If you take bus number 31 from the mainstation you can drive directly to Bäckeranlage and walk from the station 3 minutes to the hotel.We would be very happy to welcome you again at Greulich Design & Boutique Hotel.Best regards from Zurich

6/10 Okay

Verified traveller

Disliked: Staff & service
I won't come back
Decent location close to public transport and walking distance to cafes and restaurants etc. I did not like the room. Not terrible, but cleanliness was so so (cobwebs, dead bugs under the bed), and it felt claustrophobic with no space for luggage or to move around. The room had a small window into the parking lot, and a large fabric-covered window to the front side whose sole purpose seems to be to ensure you wake up in a fully illuminated room every time somebody turns on the outside light. It's impossible to avoid getting water everywhere in the entire bathroom when you shower. At least it's wheelchair friendly. Internet was slow (usable but too slow for remote work). They were also 100% unwilling to accommodate any change to the reservation for less than the full price of an entirely new booking. I tried extending my 5 day stay to 10 days but starting 2 days later, and they tried to charge me for an additional 10 days + admin fee for changing the reservation. Ended up forfeiting the first 2 days, and went to a different hotel for the rest of my stay. Good decision.
Stayed 5 nights in Jan 2023

8/10 Good

will

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

LUIS

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Dec 2022

10/10 Excellent

Simone

Stayed 2 nights in May 2022

6/10 Okay

Andrea

Liked: Cleanliness, staff & service, property conditions & facilities
comfy bed and quiet. I think they should provide a small fridge in the room and a way to black out light more effectively. Breakfast is too expensive, considering you cannot choose what to get but they will provide you with a set selection. Orange juice is not fresh and tastes very artificial. Two hotels in the nearby badenerstrasse offer more at much cheaper rates.
Stayed 5 nights in May 2022
Response from Laura Russo / GM on 13 Jun,2022
Good day Andrea Thank you for your feedback and great, that you enjoyed the quiet location and our comfy beds! It is sad to read that you did not enjoy our breakfast. We attach great importance to high quality selected organic products from the region. In this day and age, sustainability and minimal food waste are very important to us, but of course you can also personalise them and of course a second helping is always available. We hope you had a good time in Zurich and wish you all the best. Best regards Laura Russo Director

10/10 Excellent

STEVEN

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Design and good location!
Great hotel, location pretty central with a short walk to Wiedikon station or to the Central station area. Definately be careful at night as the area on way to central station is a little sketchy and we’re accosted by a couple of drunk chaps on one evening which was not good! Hotel is very nice, super cool design(bathroom configuration a little odd!) Staff amazingly friendly!
Stayed 3 nights in Apr 2022
Response from Sonja Haefeli on 14 Apr,2022
Dear Steven, Thank you very much for your kind review. We are truly happy that you enjoyed your stay with us, especially your kind words towards our staff are very much appreciated. I am sad to hear that you had such an unfriendly encounter at night. We are close to the outgoing mile in Zürich, which sometimes is great and sometimes unfortunately not that much. Either way we very much hope to see you again, during your next visit in Zürich. If there is anything we can assist you with, please do not hesitate to contact us anytime. Best regards Sonja Haefeli Chef de Reception

2/10 Terrible

Vich

Stayed 1 night in Dec 2021

10/10 Excellent

Rachal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Beautiful hotel - intimate and chic.
Stayed 1 night in Nov 2021
Response from Sonja Haefeli on 30 Nov,2021
Dear Rachal, Thank you very much for your kind words and for taking the time to write us a review. We are happy to hear that you enjoyed your stay with us. We very much hope to welcome you back in the close future and stay of course at your entire disposal. We wish you a lovely Christmas time and send you our warmest regards. Sonja Haefeli Chef de Reception

10/10 Excellent

Manesh

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
One of the nicest staff I met in all my stay in zürich, unfortunately it was just one day, will go back
Stayed 1 night in Nov 2021
Response from Sonja Haefeli on 23 Nov,2021
Dear Manesh, Thank you so much for taking the time and writing us such a lovely review. We are very happy to hear that we are your favorite staff in Zürich and that you enjoyed your time with us. We already look very much forward to see you again - hopefully very soon :) In the meatime, we always stay at your entire disposal and wish yo a great Christmas time. With best regards Sonja Haefeli Chef de Recéption and Greulich Team

10/10 Excellent

Alexander

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Sep 2021

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
perfect location. the room was big and stylish. the stuff was very nice and helpful. amazing place
Stayed 1 night in Sep 2020
Response from GREULICH on 4 Oct,2020
Dear Guest Thank you for the great review of our hotel! We are glad that you enjoyed your stay and hope to see you again very soon. Kind regards Your Greulich Team

8/10 Good

Hemanth

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Sep 2020
Response from Laura Russo on 6 Oct,2020
Guten Tag Hemanth Vielen Dank für die 8 von 10 Punkten. Wir hoffen, Sie bald wieder bei uns im Greulich Design & Lifestyle Hotel willkommen zu heissen. Herzliche Grüsse Ihr Greulich Team

8/10 Good

Michael

Stayed 1 night in Feb 2020

10/10 Excellent

Catriona

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
We had a fantastic stay at Greulich. Helpful, friendly attentive staff.. rooms were lovely and more than we expected. Easy to get into the lake and centre.
Stayed 4 nights in Dec 2019
Response from Lea on 21 Jan,2020
Dear Catriona Thank you for your lovely review. A big thank you from the staff, regarding your feedback about team. We would be happy to be your host again. Kind regards, Lea Tanner Assistant Front Office Manager

8/10 Good

SAMI

Stayed 2 nights in Dec 2019

6/10 Okay

Michael, Richmond, VA

Liked: Cleanliness, staff & service
Disliked: Amenities
Room was very warm, despite temperatures in the 50's (10 c), and radiators turned off - so the only way to maintain comfort was to keep the windows open. That's a problem because the window overlooks the train tracks with frequent traffic... Also, some security concerns since anyone could walk in off the street up to any room
Stayed 1 night in Oct 2019
Response from Lea on 8 Nov,2019
Dear Michael Thank you for your review. We apologize for the circumstances with the temperatures. For your next stay our front desk team will be happy to show you our rooms in our quiet courtyard, where the windows are faced to a backyard. For security reasons all our hotel doors are locked during the night. As well the nightduty is in house to sercure the safety from our guests during the night. We will be very happy, to welcome you again

6/10 Okay

Julie

Liked: Cleanliness, staff & service, room comfort
Nice hotel -restaurant and bar closed renovating
The Hotel is nice but the bar and restaurant were closed for renovations. Had we known, we likely would have stayed elsewhere. But the front receptionist was incredibly nice and helpful!
Stayed 2 nights in Oct 2019
Response from Lea on 8 Nov,2019
Dear Julie Thank you for your feedback. We are sorry that you haven't seen the renovation note. After every booking we receive, we send a information about the soft renovation by e-mail. The compliments about our staff are flattering to read and will be forwarded. We would be glad to welcom you again in december with the new restaurant.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Oct 2019
Response from Lea on 8 Nov,2019
Thank you!

10/10 Excellent

Kaleo

Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was being renovated at the time but they did a good job of compenstating. Service was outstanding and the room was very clean and presentable. The shower door is a little cumbersome but the property is in a quiet and pleasant part of town the the rooms are very spacious and comfortable.
Stayed 1 night in Oct 2019

6/10 Okay

Verified traveller

Liked: Cleanliness
Stayed 3 nights in Aug 2019
Response from Lea on 19 Aug,2019
Thank you!

8/10 Good

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very spacious, clean and stylish. Staffs are very helpful. It's a goid hotel in most aspects. The only problem is that our room is heavily affected by passing trains all night. My wife cannot sleep well.
Stayed 1 night in Aug 2019
Response from Lea on 10 Sept,2019
Dear Guest Thank you for your review. We are hapy to hear that you enjoyed your stay with us. For your the next time we recommend our rooms in the quiet courtyard with our relaxing birchgrove. We will be happy welcoming you any time again.

10/10 Excellent

Jamie

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Large rooms, excellent helpful staff and a nice relaxed atmosphere for our mid week stay.
Stayed 3 nights in Aug 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast was pretty scant. Didn’t expect that at 4 star property. Everything else was great
Stayed 1 night in Aug 2019
Response from Lea on 10 Sept,2019
Thank you for your feedback.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
room was a little warm but staff are excellent and keen to provide the best service they can.
Stayed 3 nights in Jul 2019

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Liked the location and the staff. Very helpful and friendly.
Stayed 1 night in Jul 2019
Response from Hotel Greulich - Yves on 2 Aug,2019
Thank you very much for this great feedback!

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Friendly and helpful! Made a great visit for the family! The kids wanted to stay longer.
Stayed 1 night in Jul 2019
Response from Hotel Greulich - Yves on 2 Aug,2019
Thank you for this great feedback. It would be a pleasure to welcome you and your family back some time soon.

10/10 Excellent

Scott, Lewis Center, OH

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Fantastic space in great location. Felt like home while our family of 5 were there on vacation.
Stayed 3 nights in Jun 2019
Response from Hotel Greulich - Yves on 2 Aug,2019
Dear Scott Thank you so much for your lovely review. We would be happy to welcome you and your family back some time soon. Kind regards, Yves Isenschmid

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
First off, we really wanted to love this place, but it was in the middle of a heat wave where temps were 90° plus and this hotel does not have air conditioning. It was not comfortable without AC, and it’s my fault for not checking that beforehand. But I feel like we would have been way more forgiving on the minor faults had we not been so miserably hot. Because of the heat we had to have our windows wide open and since the train runs right by the hotel, it was quite noisy most of the time. On the plus side, other than a lack of a mini-bar/fridge, the room was perfect. The entire staff was extremely nice and attentive. Our breakfast was completely satisfactory and tasty.
Stayed 2 nights in Jun 2019
Response from Hotel Greulich - Yves on 2 Aug,2019
Dear Guest Thank you very much for taking your time to write us such a detailed feedback. It makes us verry happy to read that our breakfast and staff was to your satisfaction. As only our Living Design Lofts provide fridges, we are more than happy to store your food and beverages in our fridges (in the kitchen). For your next stay, we recommend you our Design Double or Small Design Rooms as they are located in our quiet courtyard. We would be happy to welcome you back soon again - maybe next time in a cooler month? Kind regards, Yves Isenschmid

10/10 Excellent

Verified traveller

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved the spacious well appointed rooms. The location is good, however not close to the center.
Stayed 3 nights in Jun 2019
Response from Hotel Greulich - Yves on 2 Aug,2019
Dear Guest Thank you for your feedback. It is great to read that our rooms were to your satisfaction.

4/10 Poor

Verified traveller

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in Jun 2019
Response from Lea on 5 Aug,2019
Thank you!

8/10 Good

Pfcm, Cleveland

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Quirky, quiet, on interesting neighborhood slightly outside of the beaten path
Stayed 1 night in Jun 2019
Response from Hotel Greulich - Yves on 2 Aug,2019
Thank you for your wonderful feedback.

8/10 Good

Denville S Y, Singapore

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent value for money for a Suisse hotel
Great boutique hotel. Very spacious and functional. Near to tram station and easy connection to anywhere with the efficient Swiss transport system. Only small problem .... pillow far too soft and makes it tough to sleep.
Stayed 3 nights in Jun 2019
Response from Hotel Greulich - YVes on 2 Aug,2019
Dear Denville S Y Thank you very much for your feedback. We are happy to hread that you enjoyed our hotel and its location. Next time just contact the front desk directly regarding different pillows. Upon request, we offer 3 different types of pillows. Kind regards, Yves Isenschmid

10/10 Excellent

Verified traveller

Stayed 7 nights in Jun 2019
Response from Lea on 22 Jun,2019
Thank you!

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Lovely and unique room with lots of space. Facilities were excellent and there was plenty of places to take time out. I also liked the location although it was a 20 minute to shopping/restaurants etc.
Stayed 3 nights in May 2019
Response from Marlon on 22 Jun,2019
Thank you for your great feedback. Kind regards Marlon Hare Front Office

10/10 Excellent

darren

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Style, design and comfort all in one
This hotel is a real gem. I had booked it because I was unable to get into the hotel I traditionally stayed in in Zurich and I have to tell it it was a pleasant surprise. The rooms are functional, well designed and very comfortable. The location is surrounded by terrific restauratants plus you can walk into the centre of town or get a e-scooter or a tram. It makes it a great location and a terrific environment to stay.
Stayed 6 nights in May 2019
Response from Marlon on 22 Jun,2019
Dear darren Thank you for your nice feedback. We are pleased to hear that you had a great time in our hotel and that the room was to your satisfaction. Hopefully we will be your regular hotel for your stays in Zurich from now on, we will be happy to see you again. Kind regards Marlon Hare Front Office

10/10 Excellent

Kunal

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Greulich - Zurich.
Was an amazing stay. The staff was very polite and helpful. Clean rooms and nice outdoor and indoor seating for drinks and eating. Overall we had a great stay and a very pleasant experience. Would highly recommend to travellers.
Stayed 2 nights in May 2019
Response from Marlon on 22 Jun,2019
Dear Kunal We feel flattered about your great feedback. Thank you so much. We will be happy welcoming you anytime again. Kind regards Marlon Hare Front Office

10/10 Excellent

Amr

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Lea on 15 May,2019
Dear Amr Thank you for your rating.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
I stayed in the Design Double Room, which was very spacious. It had a separate raised area w a huge sprawling desk (perfect for work etc) and couch and TV. The bar and common space/restaurant was a chill relaxing cool place to eat, drink and work on your laptop. Only minor thing is - their pillows are too soft. Would be great to offer other style pillows for the bed for a truly restful sleep.
Stayed 3 nights in May 2019
Response from Lea on 30 May,2019
Dear Guest Thank you for this great review. It pleases us to hear that the Design Double Room suited your needs. How great that you could get some work done at the spacious desk. We recommend requesting extra pillows at the front desk for your next stay. We have a lot of variety of pillows. They will be provided free of charge. We are happy to see you again soon. Kind regards, Lea Tanner

8/10 Good

Robert

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Perfect location for Zurich trip
Great location, fabulous spacious apartment. Some pointers for further success. The wi-fi is inadequate for the number of users in the building.
Stayed 3 nights in May 2019
Response from Lea on 30 May,2019
Dear Robert Many thanks for your nice feedback. We are looking forward to welcoming you again in our spacious apartment. Kind regards, Lea Tanner

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Apr 2019
Response from Lea on 15 May,2019
Thank you!

2/10 Terrible

Premjith

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities, room comfort
Stayed 3 nights in Apr 2019
Response from Lea on 26 Apr,2019
Dear Premjith Thank you for your review. Your feedback is understandable and we apologize that you couldn't enjoy your upgrade to the Living Penthouse Loft. On your next arrival we will definitely convince you of the Greulich

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Mar 2019
Response from Lea on 11 Apr,2019
Thank you!

10/10 Excellent

Verified traveller

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Spacious apartment space, staff very friendly, beautiful breakfast and located in quiet area with many great restaurants in walking distance.
Stayed 2 nights in Mar 2019
Response from Marlon on 30 Mar,2019
Dear Guest, Thank you so much for this lovely review and the compliments. We are happy to welcome you back soon. Kind regards Marlon Hare Front Office