Courtyard

Reviews of Marcen Addis Hotel

3.5 out of 5
Marcen Addis Hotel
Mickey Leland St, Addis Ababa, Addis Ababa

Reviews

8.8

Excellent

Rating 10 - Excellent. 13 out of 25 reviews" "
Rating 8 - Good. 8 out of 25 reviews" "
Rating 6 - Okay. 3 out of 25 reviews" "
Rating 4 - Poor. 1 out of 25 reviews" "
Rating 2 - Terrible. 0 out of 25 reviews" "

9.4/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

7.4/10

Eco-friendliness

Reviews

10/10 Excellent

Yishak

Liked: Cleanliness, staff & service, property conditions & facilities
I like everything
Stayed 2 nights in Feb 2024

10/10 Excellent

David

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was an excellent value and the staff- all of them were genuinely kind and friendly.
Stayed 1 night in Feb 2024

10/10 Excellent

Jatinder

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 10 nights in Aug 2023

10/10 Excellent

Yemisrach

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Excellent costumer service!

10/10 Excellent

Fred

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff.,very comfortable facilities.
Stayed 2 nights in Mar 2022

8/10 Good

Theodros

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was clean and cozy. Staff was polite too.
Stayed 1 night in Dec 2020

6/10 Okay

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Newish looking hotel, looks clean and simple. We only stayed for a few hours due to travel delays, but it looks like you are not allowed to get a double bed if you are traveling with a friend or partner of the same sex -- something not unusual for Ethiopia, so keep in mind.
Stayed 2 nights in Mar 2020

8/10 Good

Verified traveller

Business traveller
A good effort towards an international standard. I enjoyed the food. The airport shuttle is on paper and not in practice. Communication before arrival was ignored. The mattress was of poor quality so bad for the back. The door refused to open several times and senior looking people who eventually changed batteries for the locking system did not care to apologize. With serious managed this new hotel has great potential.
Stayed 2 nights in Feb 2020
Response from Abebe Y. on 7 Mar,2020
Dear our Esteemed Guest, We would like to thank you for staying with us and shearing your experience with us.We would like ask apology for the gaps you faced like miscommunication and door lock problem. We know that pick up was done while waiting with your wife and our mattress is with extra comfort that might help for back pain. Thank you again and hopping that we will improve with what you suggest, and wishing to serve much better for next trip. Marcen Regards, The Management

6/10 Okay

Verified traveller

Liked: Cleanliness, amenities, property conditions & facilities
I like the location and the greeting I received at the door of the hotel. Some employees at front desk and dining area are not friendly and did not treat all the guests in the same hospitality.
Stayed 3 nights in Feb 2020
Response from Abebe Y. on 7 Mar,2020
Dear Our Esteemed Guest, Warm Greetings from your second home and would like to thank you for staying with us . We are glad to hear your experience at Marcen Addis Hotel and would like ask apology for the less hospitality treatment you got from our staffs. We understand your feed back is much constructive and we must work on as best hotel standard. Thank you again and wish to serve you better for your next trip in Addis Ababa. Marcen Regards, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 1 night in Feb 2020
Response from Abebe Y. on 7 Mar,2020
Dear Our Esteemed Guest, Special Greetings from your second Home, and would like to thank you for staying and sharing your experience about you satisfaction . This will energize us to strive our best for the service. Marcen Regards, The Management team

10/10 Excellent

Audrey, Toronto, Canada

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were very professional, friendly, and helpful. The room was clean; the wifi was reliable; and the restaurant had prompt service. Although I was told that the hotel is in an area that can be noisy, I heard no noise in my room. My stay at the Marcen Addis was a pleasure.
Stayed 4 nights in Feb 2020
Response from Abebe Y. on 7 Mar,2020
Dear Audrey, Special Greetings from Your second home, We would like to thank you for staying with us and shearing your detail experience at Marcen. we are glad to hear that you were satisfied with our friendly staffs,clean room, reliable WiFi , restaurant and not hearing disturbing noise around our neighbor. this will help to strive better to serve our customers. Thank you again and wish you serve to again. Marcen Regards, The Management Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, amenities
I liked its Cleanliness and quietness. What I didn't like - sometimes staffs forget to put soaps and shoes in the room and I needed to call and remind them
Stayed 4 nights in Jan 2020
Response from Abebe y. on 7 Mar,2020
Dear Our Esteemed Guest, Warm Greetings From Marcen Addis Hotel, we would like to thank you for staying with us and shearing your review about your stay. we would like to ask apology for delay and forget to deliver about room amenities. we will take your constructive comment to do much more as per our standard. Thank you again and with you serve you better for your next visit . Marcen regards, The Management Team

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Comfortable beds, WiFi strong in the morning. Very clean. Great value. Amazing customer service. Good food and great coffee.
Stayed 6 nights in Dec 2019

10/10 Excellent

Gepke

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice hotel!
We spent a couple of extra nights here before our tour started. It was very conveniently located and service was excellent,
Stayed 2 nights in Nov 2019

10/10 Excellent

Verified traveller

Liked: Staff & service, amenities, property conditions & facilities
Great value for money , nice staff , new amenities, in the hotel scene of Addis , this is my top choice
Stayed 4 nights in Nov 2019

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Jul 2019
Response from Abebe on 22 Jul,2019
Dear our esteemed Guest, Warm greeting from your second home, We would like to thank you for staying with us and sharing your valuable review on us. Hopping to serve you better for your next visit in Addis. Marcen Regards, The Management Team

8/10 Good

Alan J

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good hotel
Stayed 4 nights in Jul 2019
Response from Abebe on 22 Jul,2019
Dear Mr. Alan, Special Greetings, We would like thank you for staying with us and sharing your experience with us. We are glad to know you were satisfied and hopping to serve you much better for your next visit in Addis. Thank you again and wishing you have a peaceful day! Marcen Regrades, The Management Team

8/10 Good

Verified traveller

Liked: Cleanliness
I received an upgrade due to an error with the shuttle. The staff were friendly. The power was not dependable. Few of the staff spoke english
Stayed 2 nights in Jun 2019
Response from Abebe on 17 Jun,2019
Dear Our Esteemed Guest, Warm Greeting fro Marcen Addis Hotel, We would like to thank you for choosing and staying with us. We are happy to get your open review about your stay with us and would like ask apology for dependable power due to power shortage all over the country and facing few English speaker staffs. Thank you again and we are looking forward to serve you much better for your nest visit in addis. Marcen Regards, Management Team

6/10 Okay

IAIA

Liked: Cleanliness, property conditions & facilities, room comfort
Stayed 1 night in May 2019
Response from Abebe on 29 May,2019
Dear Our Esteemed Guest, Warm Greetings from Marcen Addis Hotel. We would like to thank you for staying with us and taking time to review us. we are happy to know that you were satisfied. we are looking for to serve you much better for your next visit in Addis. Marcen Regards, Management Team

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in May 2019
Response from Aebebe on 22 May,2019
Dear Our Esteemed guest, Special greeting from Marcen Addis hotel, we would like to thank you for staying with us and sharing your review. We are also glad to know that you were satisfied about our service and product. Thank you once again and looking forward to serve you for next visit in Addis. Marcen Regards, The Management

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A very nice and comfortable hotel, really clean and impeccable. Friendly and polite staff. Good food with fresh fruit and juices for breakfast. A very comfortable bed,wish could have taken it home ;-) I had booked a standard room, but was upgraded to junior suite which was lovely. The only problem was that WiFi was down some days. A brand new and very nice small hotel!
Stayed 5 nights in Jan 2019
Response from General manager on 3 Apr,2019
Dear our Esteemed Guest, Warm greeting from your second home, We would like to thank you for staying with us and taking your valuble time to share your experiance at Marcen Addis Hotel. We are glad to know that you found our hotel product and sevece as your expectation. kindly accept our apology for WiFi interaption at your visit and it was from supplier but know it may not happen frequent . Thank you again and wish to serve you better for your next visit. Marcen Regards, Managenent Team

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
A brand new and very clean hotel. My room was upgraded to junior suite which was really nice. Bed was really comfortable. Food was good, breakfast included, with a good variety. Only minus was that some days the WiFi didn't work properly. All in all a very cosy and comfortable hotel, with really nice and friendly staff and service!
Stayed 5 nights in Jan 2019
Response from General Manager on 3 Apr,2019
Dear Our Esteemed Guest, Warm greeting from Marcen Addis Hotel, We would like to thank you for using our hotel and taking your time to review us. we are happy to know that you were satisfied with our product and service. please accept our apology for WiFi interruption at your visit and it was from supplier source power failure. Thank you again and forward to serve you better for your next visit in Addis. Marcen Regards, Management team

10/10 Excellent

SIM, Dortmund Germany

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Das Hotel befindet sich in zentraler Lage aber ruhig. Das Personal ist sehr freundlich.
Stayed 3 nights in Jan 2019
Response from Abebe Y. on 18 Jan,2019
Sehr geehrter Gast, Herzliche Begrüßung vom Marcen Addis Hotel, Wir möchten uns bei Ihnen dafür bedanken, dass Sie bei uns bleiben und Ihre wertvolle Zeit in Anspruch nehmen, um Ihre Erfahrungen in unserem Hotel zu teilen. Wir sind froh zu wissen, dass Sie mit unseren freundlichen Mitarbeitern und der guten Lage zufrieden waren. Marcen Addis Hotel ist ein kleines und ruhiges Hotel für sichere Erholung und Genuss. Nochmals vielen Dank und möchte Ihnen für den nächsten Besuch in Addis Ababa dienen. Marcen Grüße, Das Hotel Managem

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Het is een nieuw hotel met heel aardig personeel dat erg zijn best deed om me een aangenaam verblijf te geven. Ik ben erg tevreden over dit hotel.
Stayed 3 nights in Nov 2018
Response from Abebe Yeshambel on 5 Dec,2018
Geachte gast, We willen u bedanken voor het nemen van uw waardevolle tijd om shere uw ervaring in ons hotel. We zijn blij te weten dat u tevreden was met onze service en dat dit ons energie geeft om u veel meer van dienst te zijn voor uw volgende bezoek. Marcen Regards, Hotel management "Waar je je realiseert dat klein is butiful!"