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Reviews of TownePlace Suites by Marriott Albany Downtown/Medical Center

2.5 out of 5
TownePlace Suites by Marriott Albany Downtown/Medical Center
22 Holland Ave, Albany, NY

Reviews

8.6

Excellent

Rating 10 - Excellent. 330 out of 631 reviews" "
Rating 8 - Good. 195 out of 631 reviews" "
Rating 6 - Okay. 46 out of 631 reviews" "
Rating 4 - Poor. 28 out of 631 reviews" "
Rating 2 - Terrible. 32 out of 631 reviews" "

8.8/10

Cleanliness

9.0/10

Staff & service

8.2/10

Amenities

8.8/10

Property conditions & facilities

8.0/10

Eco-friendliness

Reviews

8/10 Good

Naw Eh

Business traveller
Liked: Cleanliness, staff & service
Family friendly.
Stayed 7 nights in May 2024

6/10 Okay

Heeba

Travelled with family, Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Everything about this property was 5 star except the breakfast, which was a bunch of cereal, and scrambled eggs. The pancake machine was broken, and there were no other options
Stayed 1 night in May 2024

10/10 Excellent

Christina

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
This hotel was nice. The rooms were large. The two women at the front desk for check in were super nice.
Stayed 1 night in May 2024

10/10 Excellent

Karin

Liked: Cleanliness, staff & service, property conditions & facilities
Large rooms, quiet, friendly, helpful employees
Stayed 1 night in May 2024

10/10 Excellent

Brittany

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff were all super helpful and amazingly friendly. The room was perfect and just what we needed
Stayed 1 night in May 2024

10/10 Excellent

Rebecca

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed here while in town for March Madness. The staff was really friendly and helpful.
Stayed 3 nights in Mar 2024

10/10 Excellent

sheraz I

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
What an amazing experience and staff was great !!
Stayed 1 night in Apr 2024

8/10 Good

Patricia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
The dining area only had 6 tables for 2 people. It was always crowded. we had to take our breakfast up to our room to eat. Staff was EXCELLENT! Room was not totally cleaned. However, the bathroom was cleaned every other day.
Stayed 6 nights in Mar 2024

6/10 Okay

Sarah

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
It is not easy getting into the hotel. When we arrived, someone was parked right in the road leading to the check in area. Thankfully my car was small enough to maneuver through. The breakfast area was small. It needed another waffle maker. There was a very strong, mildew smell in the stairwell. We were there for the NCAA tournament, and even though we were a short distance from the arena, I didn't feel comfortable walking in this area.
Stayed 2 nights in Mar 2024

2/10 Terrible

Katelynn

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Overcharged

8/10 Good

JoAnne, Abington

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

4/10 Poor

Sandro

Liked: Cleanliness, staff & service, amenities
Disliked: Property conditions & facilities
Hotel is clearly supported by patients of Albany med Center and charge for that . The feeling is the same as if you were staying in a hospital with the elevators , lighting etc. I think it was once part of the hospital.Even if the reason of my visit was the hospital , I would rather stay in a cozy place than there . Very poor job decorating the space .
Stayed 1 night in Feb 2024

10/10 Excellent

Patrick

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The hotel is located on one of the primary roads to Albany Medical Center. Ambulances use this route. Although McDonald's and Walgreen's are within walking distance, the closest restaurant is about 400m away. Also, the adjacent neighborhood is a lower income neighborhood.
Stayed 1 night in Feb 2024

10/10 Excellent

Nancy

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

10/10 Excellent

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jan 2024

2/10 Terrible

Thomas

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Charged my credit card $10.80 for parking while staying at their facility. No mention about charge while checking in or out. No receipt or anything. Just a charge appeared on my credit card statement. When I inquired, I was told that they tell you about it when you check in and out and give you a receipt. Lies!!!

2/10 Terrible

Latoya

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
It’s a very clean hotel but policies are very disturbing they took my whole check $150 for a pet 10 a day for parking and they charge your card for essential which you don’t get right back I will never stay here again .
Stayed 2 nights in Jan 2024

2/10 Terrible

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
Disliked: Staff & service
They used my reservation for Thursday on Wednesday without telling me Brittney the front supervisor was EXTREMELY RUDE
Stayed 1 night in Jan 2024

6/10 Okay

Daniel

Travelled with partner
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
The room is showing signs of age. Mattress sagged in the center. There were no clothes hangers. Only one kitchen chair. One one living room chair (a loveseat). Only one side table. Really lacking in furnishing in a room for two.
Stayed 3 nights in Dec 2023

10/10 Excellent

Austin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
People in lobby were very nice and very helpful
Stayed 2 nights in Dec 2023

10/10 Excellent

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location. The 2 women at the desk on the afternoon/night shift (I believe they said they were sisters) were absolutely the best part of our stay. Paying for parking was a little annoying as the gates were difficult to operate with room keys (one didn’t work) but overall a great place. Would stay again
Stayed 4 nights in Dec 2023

8/10 Good

Donald

Liked: Cleanliness, staff & service, room comfort
Stayed 3 nights in Dec 2023

10/10 Excellent

bruce

Travelled with pets
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very good
Stayed 1 night in Nov 2023

10/10 Excellent

Maura

Liked: Property conditions & facilities
Stayed 1 night in Dec 2023

8/10 Good

Donna

Travelled with family
Liked: Amenities
Everything gets very clean and updated. Breakfast was just ok. Everyone was very pleasant
Stayed 1 night in Dec 2023

10/10 Excellent

Eric

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great place
The staff is always friendly the hotel and rooms are clean and spacious this is our 3rd time staying here and we wouldn't stay anywhere else while we are in town
Stayed 1 night in Dec 2023

10/10 Excellent

Ammu

Stayed 1 night in Dec 2023

10/10 Excellent

Ezekiel

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Sandra

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
Staff were very nice. It was confusing as to how to get to the front desk. I actually had to back into traffic to go around to the back of the hotel to check in. Another patron started screaming at me because I couldn't back out fast enough. After the bed bug check, I didnt find bugs but there were food crumbs in the crevices of the mattress. There were also food crumbs along the baseboard. There was hair on the wall in the bathroom. It looked like the bathroom had been recently painted. They left dirt and hair on the baseboards and just painted over it. Probably the worst was the plug in air fresheners all over the room and in the hallway. Presumably to cover up the marijuana smell. Its clearly not a smoke free hotel. There was a cigarette (or something) burn on the tissue box and on the floor of the bathroom. The bathroom mirror had mold behind it visible from the front. The door had a large gap underneath (not up to fire code I would imagine). The furniture was stained and disgusting. There was clearly a cat that had stayed because the corner of the couch was shredded and there was cat hair on the floor. The room was obviously not vacuumed. There are a lot of hotels in the area. Pick a different one.
Stayed 2 nights in Nov 2023

2/10 Terrible

Rick

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Possibly the worst Marriott property I've stayed in. The first room smelled so bad we had to change, and the second smelled of Smoke eater spray. The next morning the water was out, so showers, breakfast, etc were impossible. If had known the Albany area better I would have chosen a different property.
Stayed 1 night in Oct 2023

6/10 Okay

Mouhamed

Disliked: Staff & service
Not much. Would not return to this place
Stayed 2 nights in Nov 2023

6/10 Okay

Marquis

Travelled with family
Liked: Staff & service, property conditions & facilities
Disliked: Cleanliness
The toilet wasn’t clean, there was a dirty wash cloth hanging in the shower and the floor wasn’t swept when I first arrived. Other than that, everything was fine. The employees were friendly and it’s actually a nice hotel.
Stayed 1 night in Nov 2023

8/10 Good

POLINA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Breakfast
Stayed 1 night in Nov 2023

10/10 Excellent

Anthony

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very nice property
Stayed 1 night in Nov 2023

10/10 Excellent

Fashionett

Travelled with partner
Liked: Staff & service, amenities, property conditions & facilities
Overall great stay no complaints
Stayed 1 night in Nov 2023

8/10 Good

Jeffrey

Travelled with family
Liked: Property conditions & facilities
The area was outside the city center and while not unsafe seemed a little suspect.
Stayed 2 nights in Nov 2023

2/10 Terrible

Kristan

Stayed 1 night in Nov 2023

8/10 Good

Elana

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Nov 2023

2/10 Terrible

John

Disliked: Staff & service
Stayed 1 night in Nov 2023

8/10 Good

Steven

Liked: Cleanliness, staff & service, property conditions & facilities
Great room and people. Poor key cards.
The room is great size, layout and function. The morning breakfast is not so great but functional, and the door-parking lot key system is worthless. 3 out of 4 times they never worked. On a 5-night stay my electronic key-cards had to be reset 4-times. The people are very friendly and pleasant doing this, but its necessity is cumbersome.
Stayed 5 nights in Oct 2023

4/10 Poor

Adlin

Disliked: Cleanliness
Stayed 2 nights in Oct 2023

10/10 Excellent

Sonia

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 3 nights in Oct 2023

10/10 Excellent

Alice

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Check in was easy and quick. Every staff person during our stay was very friendly and helpful and showed a real interest and concern about our comfort and satisfaction. Will definitely recommend this place if you are in this area! Their staff are wonderful!
Stayed 1 night in Oct 2023

10/10 Excellent

Patrick

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Medical Center convenience
We were in Albany to support family that was using the nearby medical center. TownePlace was pet friendly and convenient. The staff was unusually helpful.
Stayed 1 night in Oct 2023

8/10 Good

Lisha

Stayed 1 night in Oct 2023

10/10 Excellent

Connie

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Proximity to Albany Medical
Stayed 1 night in Oct 2023

6/10 Okay

Michael

Business traveller
Liked: Staff & service, room comfort
Overall appearance old and dingy. For the price we paid for the room not worth it. Also had to pay for parking. Which I feel is ridiculous. Huge parking lot and the hotel was not full. It appears the State is using it for housing.
Stayed 1 night in Oct 2023

2/10 Terrible

Monae

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Oct 2023

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Good room amenities
My room was basically a studio apartment with a clean well-equipped mini kitchen, sitting area, desk area, bathroom, and bed. I had everything I needed for my short stay.
Stayed 1 night in Oct 2023

6/10 Okay

Kandace

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Breakfast was not good at all. Room was very nice size.
Stayed 3 nights in Oct 2023