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Reviews of La Quinta Inn by Wyndham Albuquerque Northeast

2.5 out of 5
La Quinta Inn by Wyndham Albuquerque Northeast
5241 San Antonio Dr Ne, Albuquerque, NM

Reviews

7.2

Good

Rating 10 - Excellent. 448 out of 1388 reviews" "
Rating 8 - Good. 381 out of 1388 reviews" "
Rating 6 - Okay. 237 out of 1388 reviews" "
Rating 4 - Poor. 166 out of 1388 reviews" "
Rating 2 - Terrible. 156 out of 1388 reviews" "

7.2/10

Cleanliness

7.8/10

Staff & service

6.6/10

Amenities

6.8/10

Property conditions & facilities

7.2/10

Eco-friendliness

Reviews

8/10 Good

J. Cory

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024

6/10 Okay

King Philip

Travelled with family and small children, Business traveller
Focus on cleaning the bathroom especially the bathtub
Stayed 2 nights in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear King philip,Thank you for your feedback. I will share your comments with our team

4/10 Poor

C

Disliked: Cleanliness, property conditions & facilities
The room was dirty. There was a piece of bread under the desk, and there were ants. Towels were used. There were makings from where you wash your hands, and the water sits there and hardens. The bed sheets were dirty with red candy stains. The bathroom was unclean, and dried urine was on the toilet seat. I used to come here a few years back. I am disappointed that this hotel has lowered its value. Customer service was good. We were greeted, and the person explained the papers being signed. The room location for the price is high. In the morning, children were running around making noise, which is expected. The room needed cleaning!
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear c, We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. You signed our stay agreement and policies at front office during check in. It clearly states that we provide all of our guest 20 minutes to check the room. If the room is not up to your satisfaction, we can either change the room or give you full refund. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed. Again we thank you for your feedback and hope you give us another opportunity to better serve you in future.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
The front desk helped me when I had to emergency order an electrical transformer cord for my CPap machine which I had forgotten.
Stayed 3 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Richard, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

8/10 Good

Marilyn

Travelled with family
Liked: Cleanliness, staff & service
Clean. Had to walk around to front to access lobby breakfast. Had to call for housekeeping otherwise only every 3 days.
Stayed 4 nights in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Marilyn, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

6/10 Okay

Germaine

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Too small and bed uncomforable
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Germaine, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

2/10 Terrible

Joe

Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Cancel my room as soon as I got into town.
Stayed 1 night in May 2024

4/10 Poor

Lana

Travelled with family
Disliked: Staff & service, property conditions & facilities
The property needs updating. There is no fan in bathroom. Floors extremely dirty.
Stayed 3 nights in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Lana, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

6/10 Okay

David

Business traveller
Disliked: Staff & service
Hmmm
Stayed 2 nights in May 2024

8/10 Good

maryjane

Liked: Cleanliness, staff & service, property conditions & facilities
Convenient
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Maryjane,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

10/10 Excellent

Paul

Friendly staff and clean, spacious rooms.
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Paul,We are delighted you enjoyed your time with us and look forward to welcoming you back

6/10 Okay

Dolores

Travelled with family
Disliked: Cleanliness, staff & service, property conditions & facilities
It seemed run down, need of updates to things like tub, mold on the ceiling, stairs deteriorating, smelled, breakfast was very minimal,did have waffle machine, but not much else.
Stayed 2 nights in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear DoloresYour comments are important to us and we will keep them in mind as we are always working to improve our guest experience. We hope to welcome you back soon for an even better stay.

10/10 Excellent

Debra A

Travelled with family, Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Had the room across from Parents. Very spacious, clean, staff was very nice and asked if we were comfortable. Will be back again very pleasant stay.
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Debra, We are delighted you enjoyed your time with us and look forward to welcoming you back.

4/10 Poor

Crystal

Travelled with family and small children
Liked: Property conditions & facilities
Disliked: Amenities
Our room was dirty. Bed spread had orange staines, looked like cheetos stains. There was hair in our beds between the sheets and around the sink. Probably wont stay here again
Stayed 2 nights in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Crystal, We do strive to present a super clean property and are reviewing your comments with our housekeeping team to make sure all needed improvements are made. Thank you for your feedback.

6/10 Okay

Victoria, Fort Worth

Travelled with family, Business traveller
Liked: Staff & service
We had moved to this propery after spending tow horrible nights in another. This wasn't the best experience I've had in a La Quinta, but under the circumstances, it was a grade above where we came from and we had a decent night's sleep. The Denny's next door is awesome!
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Victoria, We thank you for staying with us and your feedback.

8/10 Good

Rosa

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Cleaner place
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Rosa, Thank you, we really do love getting such positive feedback! We’re glad your experience was a good one and hope to see you again real soon.

8/10 Good

William Roy Bundy

Liked: Cleanliness
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear William Roy,Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

8/10 Good

Joy

Travelled with family
Liked: Cleanliness, staff & service
Tired looking.
Stayed 1 night in May 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Joy, Thank you for your feedback.

4/10 Poor

David

Disliked: Property conditions & facilities
Wifi not working. Breakfast person did not show so meager food was available. Would not recommend this place.
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear David, We apologize for the inconveniences you had while you were with us. We strive to deliver a comfortable experience for our guests, and we regret that we missed the mark. We hope to have the opportunity to deliver a more pleasant experience for you next time.

8/10 Good

Anthony

Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Anthony, Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

8/10 Good

Terri

Liked: Cleanliness, staff & service, property conditions & facilities
Very nice , great breakfast. Easy off freeway
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We are delighted you enjoyed your time with us and our breakfast look forward to welcoming you back

6/10 Okay

Kevin

Disliked: Cleanliness, staff & service, property conditions & facilities
It was okay not great.
Stayed 8 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Thank you for your feedback.

6/10 Okay

James

Liked: Cleanliness, staff & service, property conditions & facilities
Worth the price. Customer laundry out of service for my 2-day stay
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Dear James, Thank you for taking the time to tell us about your experience. I am very sorry about the Guest laundry service. We have 3rd party laundry machines and we have informed them that the machines are not in service. We thank you for staying with us and hope to see you again soon.

10/10 Excellent

BILL

Like the location
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Dear Bill, Thank you for taking the time to tell us about your experience at La Quinta Inn & Suites by Wyndham Albuquerque Journal Ctr NW. We are so glad that you liked our location and we look forward to seeing you again.

6/10 Okay

Stacy

Liked: Cleanliness, staff & service, property conditions & facilities
No refrigerator in the room. Lightbulb and janitor note left in bath. We’ve stayed here several times before and it was better. Maybe just a bad room.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Dear Stacy, We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

8/10 Good

Shawn

Travelled with family, Travelled with pets
Liked: Cleanliness, staff & service, property conditions & facilities
Nice employees
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Dear Shawn, We are excited to see you had a great stay with us and enjoyed our friendly staff. We will celebrate thus review with our team. Safe travels always!

10/10 Excellent

William Roy Bundy

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The staff was very friendly and the location was ideal.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear William Roy, We appreciate your feedback. We are excited to see you had a great stay with us and enjoyed our friendly staff. We will celebrate thus review with our team. Safe travels always!

10/10 Excellent

Gary

Liked: Cleanliness, staff & service, property conditions & facilities
Clean and convenient
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Dear Gary, Thank you for your recent stay with us. We are thrilled to see you had a great stay with us. We look forward to welcoming you back as our guest!

6/10 Okay

Saundra

Travelled with family, Business traveller
Liked: Staff & service
Disliked: Cleanliness
Facility tired but maintained. Staff very responsive to concerns. Tv not working on arrival, they immediately fixed. One light in room not working they immediately fixed. Very concerned when i reported seeing a roach crossing my room, it could have easily come in from outside as it was the only one seen. It was a basic bed and shower situation that matched price. Clean, just maintenance concerns. I would return if just needing a stop over.
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Dear Saundra, We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

8/10 Good

Shelton

Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Shelton,Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

10/10 Excellent

Balwin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Super nice place 👍
Stayed 1 night in Mar 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Dear Balwin, Thank you for your recent stay with us. We are thrilled to see you had a great stay with us. We look forward to welcoming you back as our guest!

4/10 Poor

Antonio

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
The floor was sticky on our room the tv had a line of dead pixels and at one point we saw a gentleman sitting outside one of doors of the hotel drinking a 12pk of beer we did not feel safe plus the person working the front desk showed almost no concern. We will not be returning to this place and we do not recommend any one else going there
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 29 Apr,2024
Dear Antonio, Thank you for your stay with us and providing feedback. We see we have room for improvement and will share this with our team so we can provide all our guests with great hospitality. We wish you well on all your travel always.

8/10 Good

Valissa

Areas had trash in the parking area. And there are areas that had clutter.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Valissa,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

2/10 Terrible

Steve

Liked: Amenities
Disliked: Cleanliness, property conditions & facilities
Found a bed bug and received several bites. There was a buzzing noise in my room throughout my stay. The lighting in the room was too dim.
Stayed 5 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Steve,Thank you for taking the time to tell us about your experience. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed. We have a professional pest control company that treats for all bugs/insects at least twice a month. We appreciate the time you took to share your concerns, and it is our hope that you will give us the opportunity to better serve you in the future.

8/10 Good

Russell

Stayed 1 night in Apr 2024
Response from Hiral (Assistant General Manager) on 17 May,2024
Dear Russell, Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

8/10 Good

Casey

Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Casey,Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Typical hotel type property...doors face outside. Pleasant place to stay overnight.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Robert, Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We are so excited to see you enjoyed your stay and our outdoor property. We look forward to have you as our guest.

10/10 Excellent

Richard

Liked: Cleanliness, staff & service, property conditions & facilities
Everything was perfect
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Richard, We are so glad that you enjoyed your stay at our hotel and everything was perfect. We thank you for staying with us and look forward to see you again soon.

8/10 Good

Scott

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Scott,Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

2/10 Terrible

Reynaldo

Travelled with family
Disliked: Cleanliness, amenities, property conditions & facilities
Pubic hairs in our sheets. We checked in and checked out immediately
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Reynaldo Thanks for taking the time to review your stay with us. We’d like to apologize for any inconvenience you experienced as a guest. We hold ourselves to a high standard and plan to give this issue the attention it deserves.

2/10 Terrible

Frank

Travelled with family, Travelled with family and small children
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Horrible places to stay at.
Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Frank,Please elaborate your review so we can see how we can fix the issues in order to give you pleasant stay.

2/10 Terrible

JOSE

Stayed 2 nights in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Jose, Thank you for rating your stay.

10/10 Excellent

William

Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear William, Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

10/10 Excellent

Michael

Liked: Cleanliness, staff & service, property conditions & facilities
Real good for the price
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Michael,Thank you for taking the time to tell us about your experience at La Quinta Inn by Wyndham Albuquerque Northeast. It is always a pleasure to receive positive feedback. We look forward to serving you in the future.

10/10 Excellent

Chris

Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Chris, Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

2/10 Terrible

SHAHID

Travelled with partner
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Bed sheet was dirty, there was red, yellow stain on it. Room was not even cleaned and also dont know for how long the floor was also not clean...$100 for one night and this is what we get ....
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 21 Apr,2024
Dear Shahid, I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies. Your feedback is very important to us. We have staff on 24 hours a day to address any issue or concerns our guests may have during their stay. In the future if you report the issues they will be addressed.

10/10 Excellent

Heidi

Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Heidi, Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

8/10 Good

Olivia G

Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 17 May,2024
Dear Olivia G, Thank you for taking the time to rate your experience at La Quinta Inn by Wyndham Albuquerque Northeast. We look forward to serving you in the future.

4/10 Poor

Jana

Travelled with family
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
Desk in the room was wobbly to the extent you could set anything on it. Lamp on the desk didnt work. LaQuinta rooms we've rented in the past have always been excellent. This one was average at best.
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 12 Apr,2024
Dear Jana,We appreciate your feedback and would like to take this opportunity to sincerely apologize for inconvenience during your stay. We have shared your comments with our team to assure we address these concerns. We wish you and your family well on all your travels always. Again, thank you for being our guest and for sharing your experience.

6/10 Okay

Virgil

Business traveller
Disliked: Cleanliness, property conditions & facilities
Run into bed bugs
Stayed 1 night in Apr 2024
Response from Hailey (Assistant General Manager) on 12 Apr,2024
Dear Virgil,Thank you for your feedback. I apologies for the inconvenience during your stay. We have a professional pest control company that treats for all bugs/insects at least two to three times a month.