Coffee service

Reviews of Fairfield Inn & Suites by Marriott Alexandria West/Mark Center

2.5 out of 5

Reviews

8.2

Very good

Rating 10 - Excellent. 357 out of 714 reviews" "
Rating 8 - Good. 190 out of 714 reviews" "
Rating 6 - Okay. 75 out of 714 reviews" "
Rating 4 - Poor. 40 out of 714 reviews" "
Rating 2 - Terrible. 52 out of 714 reviews" "

8.6/10

Cleanliness

8.4/10

Staff & service

8.0/10

Amenities

8.4/10

Property conditions & facilities

8.4/10

Eco-friendliness

Reviews

6/10 Okay

Gobena, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
We checked in on Wednesday and no one to clean our room until Friday. The receptionist told me they don’t clean the rooms everyday, she said every other day. She told me the don’t count the check in day. Unbelievable….you pad $200 per night All staffs are very nice however they have very greedy management.
Stayed 4 nights in May 2024
Response from General Manager on 15 May,2024
Dear Guest,I recognize your time is valuable and appreciate the feedback you have taken the time to provide.Maintaining a clean atmosphere within our guest rooms and common areas is important and I apologize that we did not fulfill that expectation during your visit. Your review has been shared with our housekeeping leaders to ensure this is an isolated incident.My hope is the next time you are in the area, you will give us another chance to provide the guest experience we strive to deliver.

10/10 Excellent

Hanna, Beaverton

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 4 nights in May 2024
Response from General Manager on 15 May,2024
Thank you for your glowing review! We're thrilled to learn that you had a fantastic stay with us. It was a pleasure to host you, and we hope to have the opportunity to welcome you back for another exceptional experience in the near future.

8/10 Good

Francis

Travelled with family
Liked: Cleanliness, staff & service
Our stay was good. The staff were very courteous and friendly. They do not have their own breakfast area, but you are allowed to eat at the IHOP which is attached to the hotel. You are only given two options from a preselected menu posted in the hotel.
Stayed 2 nights in May 2024
Response from General Manager on 15 May,2024
We're truly grateful for your glowing review and thrilled that you had such a great time at our hotel. Your satisfaction is our utmost priority, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. Thank you for choosing us, and we can't wait to see you again on your next visit.

10/10 Excellent

Jesse

Liked: Cleanliness
Stayed 2 nights in Apr 2024
Response from General Manager on 7 May,2024
We're so glad to hear that you had a great stay with us! Thank you for highlighting our products and services, we're thrilled that you found it enjoyable. Your feedback is greatly appreciated, and we hope to have the opportunity to host you again soon for another fantastic experience.

10/10 Excellent

Mary

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
the staff was excellent, friendly and helpful. the breakfast was great. overall i will stay here again.
Stayed 2 nights in Apr 2024
Response from General Manager on 7 May,2024
We are incredibly grateful for your kind words about your recent stay with us. It's wonderful to hear that you had such a fantastic experience. Your satisfaction is our top priority, and we're thrilled that we were able to exceed your expectations. Thank you for choosing to stay with us, and we hope to have the pleasure of welcoming you back again soon!

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from General Manager on 7 May,2024
Thank you for your glowing review! We're thrilled to learn that you had a fantastic stay with us. Your kind review about our products and services mean the world to us. It was a pleasure to host you, and we hope to have the opportunity to welcome you back for another exceptional experience in the near future.

2/10 Terrible

Jesse

Liked: Cleanliness, property conditions & facilities
Stayed 1 night in Apr 2024

10/10 Excellent

Jesse

Liked: Cleanliness, staff & service, property conditions & facilities
Front desk service made me feel very at home, well mannered and jus all around showed they were actually happy to see us and cared
Stayed 1 night in Apr 2024
Response from General Manager on 7 May,2024
Thank you for your kind review and for recognizing the efforts of our team. We're thrilled that you enjoyed your time with us and that our dedication to providing excellent service did not go unnoticed. Your satisfaction is what drives us, and we're grateful for the opportunity to have hosted you. We look forward to welcoming you back for another exceptional stay soon!

10/10 Excellent

Robert

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The easy breakfast availability and lots of shopping near by
Stayed 5 nights in Mar 2024
Response from General Manager on 7 May,2024
Your positive feedback brightened our day! Thank you for sharing your experience with us. We're delighted to know that you had a wonderful stay and that our hotel met your expectations. It's guests like you who make our job so rewarding. We can't wait to welcome you back for another memorable experience.

10/10 Excellent

HARPREETSINGH, Sayreville

Liked: Cleanliness, staff & service, property conditions & facilities
Nice and clean
Stayed 1 night in Mar 2024
Response from General Manager on 7 May,2024
Thank you for your glowing review! We're thrilled to learn that you had a fantastic stay with us. Your kind words about our products and services mean the world to us. It was a pleasure to host you, and we hope to have the opportunity to welcome you back for another exceptional experience in the near future

8/10 Good

Carlos

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easily accessible. fair price. free parking and free breakfast at IHOP. IHOP is attached to hotel. Staff was friendly.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 May,2024
Thank you for your kind review and for recognizing the efforts of our team. We're thrilled that you enjoyed your time with us and that our dedication to providing excellent service did not go unnoticed. Your satisfaction is what drives us, and we're grateful for the opportunity to have hosted you. We look forward to welcoming you back for another exceptional stay soon!

8/10 Good

Richard

Liked: Cleanliness, staff & service
Stayed 4 nights in Mar 2024
Response from General Manager on 7 May,2024
Thank you for your positive review! We're delighted to hear that you enjoyed your time with us. It was a pleasure to have you as our guest, and we hope to have the opportunity to host you again in the future. Please don't hesitate to reach out if there's anything we can do to make your next stay even more memorable.

8/10 Good

Mina

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was good space with kids.
Stayed 2 nights in Mar 2024
Response from General Manager on 7 May,2024
Thank you for your kind words and for choosing to stay with us. We're thrilled to have been a part of your travel experience, and we're delighted that you had a great time here. Creating memorable moments for our guests is what we strive for, and we're grateful for the opportunity to have made your stay special. We look forward to your next visit!

8/10 Good

Joe

Liked: Cleanliness, staff & service
Stayed 3 nights in Mar 2024
Response from General Manager on 7 May,2024
We're truly grateful for your glowing review and thrilled that you had such a great time at our hotel. Your satisfaction is our utmost priority, and it's incredibly rewarding to know that we succeeded in making your stay enjoyable. Thank you for choosing us, and we can't wait to see you again on your next visit.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from General Manager on 7 May,2024
Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your stay and that our efforts to provide exceptional service made a difference. Your feedback is invaluable, and we appreciate your recognition of our hard work. We look forward to the pleasure of hosting you again soon.

10/10 Excellent

Brianna

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Feb 2024

6/10 Okay

Jeff

Business traveller
Liked: Staff & service, amenities
I have stayed here multiple times and like this hotel. This time there was some issue with the power and it shut off multiple times over night causing my breathing machine to stop working and the heat remained off most of the night. Still a good hotel for my needs.
Stayed 3 nights in Feb 2024

10/10 Excellent

Jackie

Business traveller
Liked: Staff & service, amenities
Customer service was excellent
Stayed 3 nights in Feb 2024

10/10 Excellent

Paul

Stayed 1 night in Feb 2024
Response from General Manager on 7 May,2024
Thank you very much for your wonderful review! We're thrilled to hear that you had such a fantastic experience during your stay with us. Your kind words mean a lot to our team, and we're grateful for the opportunity to have hosted you. We hope to welcome you back soon for another memorable stay.

2/10 Terrible

Ajani

Disliked: Cleanliness
Stayed 1 night in Feb 2024

10/10 Excellent

Ganesh

Travelled with family, Travelled with partner, Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very friendly staff and the room is neat and clean
Stayed 1 night in Feb 2024

8/10 Good

Yohanna

Liked: Cleanliness, staff & service, property conditions & facilities
Hotel was clean and up to date. No issues
Stayed 5 nights in Feb 2024

10/10 Excellent

Brian

Liked: Cleanliness, staff & service, property conditions & facilities
Check-in was very smooth and friendly. Room was very comfortable - excellent bed.
Stayed 1 night in Feb 2024

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Long wait for elevator. Very quiet

8/10 Good

John

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Breakfast a disaster
Stayed 1 night in Feb 2024

10/10 Excellent

Verified traveller

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Convenient location with to-go IHOP breakfast!
Convenient location with several dining options within walking distance. Breakfast is a coupon to the IHOP next door (accessible from within the hotel lobby), and there's a to-go option if you'd like to take it on the go!
Stayed 2 nights in Feb 2024

10/10 Excellent

Thomas

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024

10/10 Excellent

Arielle

Liked: Cleanliness, staff & service, property conditions & facilities
The hotel and staff make it worth coming. I will continue to come here
Stayed 1 night in Feb 2024

10/10 Excellent

Nia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jan 2024

10/10 Excellent

michael

Liked: Cleanliness, staff & service, amenities, property conditions & facilities

10/10 Excellent

Marquisha

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Satisfied
Staff always pleasant. It’s always quiet & clean
Stayed 1 night in Jan 2024

10/10 Excellent

Susan

Stayed 1 night in Jan 2024

10/10 Excellent

Carmen

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
What about handicapped
Wonderful location. Lots of shops and carry outs. Need better handicapped bathroom facilities in rooms
Stayed 2 nights in Dec 2023

10/10 Excellent

Donald

Liked: Cleanliness, staff & service, property conditions & facilities
Easy access to interstate and shopping.

6/10 Okay

Prithviram

Business traveller
Old property
Stayed 2 nights in Dec 2023

10/10 Excellent

Susan

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Only place we stay when traveling from NY down south. Convenient, clean, wonderful staff!
Stayed 1 night in Dec 2023

10/10 Excellent

Brenda

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Kevin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Dec 2023

10/10 Excellent

Yong

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Dec 2023

10/10 Excellent

Harry

Travelled with family, Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Convenient to highway and dining.
Stayed 1 night in Dec 2023

10/10 Excellent

Ulhas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice property
Stayed 2 nights in Nov 2023

10/10 Excellent

Fiska, Lawrenceville

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Staff friendly room was nice , we 6 people 3 kid 2 adult and 1 senior
Stayed 4 nights in Nov 2023

10/10 Excellent

Angelie

Stayed 4 nights in Oct 2023

8/10 Good

Jenny

Stayed 2 nights in Nov 2023

6/10 Okay

Verified traveller

Business traveller
Liked: Cleanliness
Stayed 2 nights in Nov 2023

10/10 Excellent

Thomas

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very clean and all employees courteous
Stayed 1 night in Nov 2023

4/10 Poor

Deon

Stayed 2 nights in Nov 2023

10/10 Excellent

Toni

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Nov 2023

10/10 Excellent

jaimin

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good property with decent rooms
Stayed 3 nights in Oct 2023

6/10 Okay

Calisha, Fredericksburg

Business traveller
Liked: Property conditions & facilities
Disliked: Staff & service
First room that I checked into had hair on the toilet and in the bed upon arrival. Very lovely guest receptionist name Amanda switched me to another room. 2nd room was clean. 2nd day I encountered a front desk agent that was probably the nastiest most unpleasant person I’ve ever encountered in all of my life travels. Absolutely nasty and ghetto attitude. I would have switched to another hotel had I not prepaid for the week. Her bad attitude and mannerisms completely overshadowed everything pleasant about the stay. Another guest that was behind me even commented on that wasn’t the half and how bad her attitude is. I spoke with the manager upon checking out and she was very apologetic and very nice. The agent that was nasty happened to be there when I was speaking to the manager and her attitude was revealed while I spoke to the manager. She continued to interrupt and and cut me off when I was speaking to the manager. This young lady has absolutely no business being in a customer facing position with any company. Had she been my employee she would’ve been terminated on the spot. I absolutely will NEVER stay here again! Ever.
Stayed 4 nights in Nov 2023