In-room safe, desk, laptop workspace, blackout curtains

Reviews of Quality Inn Mt. Vernon

2.5 out of 5
Quality Inn Mt. Vernon
7212 Richmond Hwy, Groveton, Alexandria, VA

Reviews

7.6

Good

Rating 10 - Excellent. 305 out of 1009 reviews" "
Rating 8 - Good. 378 out of 1009 reviews" "
Rating 6 - Okay. 196 out of 1009 reviews" "
Rating 4 - Poor. 76 out of 1009 reviews" "
Rating 2 - Terrible. 54 out of 1009 reviews" "

7.8/10

Cleanliness

8.4/10

Staff & service

7.2/10

Amenities

7.4/10

Property conditions & facilities

7.6/10

Eco-friendliness

Reviews

6/10 Okay

Suraj

Travelled with family and small children, Travelled with group
Liked: Staff & service, amenities
It was okay. Washroom was not in good shape. There is no elevator to second floor. They could manage it better way.
Stayed 1 night in May 2024
Response from Christy on 25 May,2024
We wish we had done better to earn your recommendation, and we apologize we did not. When next time in our area please allow us a second opportunity to show you we can do better.

6/10 Okay

Mustafa

Liked: Staff & service
Stayed 4 nights in May 2024
Response from Christy on 25 May,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

4/10 Poor

Twinkle

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in May 2024
Response from Christy on 25 May,2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

8/10 Good

Krista

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Christy on 23 May,2024
Thank you for rating our location, and for your feedback your opinion counts to us.

6/10 Okay

Lisa

Travelled with family
Liked: Cleanliness, staff & service, amenities
The staff was excellent. Very professional and friendly. The room was clean, only complaints I have was the bed was very hard and the room smelled moldy and like smoke.
Stayed 1 night in May 2024
Response from Christy on 23 May,2024
We're also glad to hear that our front desk staff provided good customer service. Your feedback is greatly appreciated, and we look forward to welcoming you back for another fantastic stay in the future. If there's anything more we can do to make your next visit even better, please don't hesitate to let us know. Thank you for choosing to stay with us!

8/10 Good

Regina

Liked: Cleanliness, staff & service
Average quality bed, but was clean room
Stayed 1 night in May 2024
Response from Christy on 20 May,2024
Thank you for your wonderful rating of our location. It means a lot to us when our guests enjoy their stay we hope to see you again.

2/10 Terrible

ALPER

Disliked: Cleanliness, amenities, property conditions & facilities
The room was very humid and not safe for an individual.
Stayed 1 night in May 2024
Response from Christy on 19 May,2024
Thank you for choosing to stay with us; we apologize that you found us not to be to your expectation. Had you let us know during your stay we would have done what we could have to help make you feel more comfortable. We hope you will re-consider returning so we can show you we can do better.

2/10 Terrible

Abdullah, Secaucus

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
There was a cockroach in my room
Stayed 1 night in May 2024
Response from Christy on 17 May,2024
We apologize if we did not meet your expectations here at the Quality Inn Mount Vernon of Alexandria Virginia. We hope you will return.

8/10 Good

Terry

Liked: Cleanliness, staff & service, property conditions & facilities
Disliked: Amenities
Very acommodating staff
Stayed 1 night in May 2024
Response from Christy on 14 May,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

6/10 Okay

Laura

Travelled with partner
Disliked: Amenities, property conditions & facilities
You have to walk sideways between the bed and the wall to get to the bathroom. Plumbing extremely loud. Bed ok.
Stayed 1 night in May 2024
Response from Christy on 14 May,2024
Thank you for your feedback which is very important to us; it helps us to understand what you expect in your lodging needs.

10/10 Excellent

Linda

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Christy on 14 May,2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.

10/10 Excellent

Gabriel

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
The rooms need to be upgraded and they should have a better choice of food for breakfast
Stayed 2 nights in May 2024
Response from Christy on 13 May,2024
Thank you for your feedback which is very important to us; it helps us to understand what you expect in your lodging needs.

6/10 Okay

Shannon

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Christy on 14 May,2024
Thank you for the rating that you gave us we appreciate you as our guest

8/10 Good

Faith

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Decent for the price. Older hotel that’s being updated. Clean inside and out. Minimal breakfast but enough to get you to your next destination. Trees and landscape around the facility were nice. Bonus to be able to pull right up to room on bottom floor. Very convenient to Alexandria. Older amenities inside room. Bed was comfortable. Queen bed seems more like a full size. They were booked when we stayed so seems like a popular place.
Stayed 2 nights in May 2024
Response from Christy on 13 May,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

2/10 Terrible

Jason

Stayed 1 night in May 2024
Response from Christy on 10 May,2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

10/10 Excellent

Gerardo

Liked: Cleanliness, staff & service, property conditions & facilities
Love the property
Stayed 1 night in May 2024
Response from Christy on 5 May,2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.

2/10 Terrible

Madeline

Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It smelled like weed, and saw a few roaches. I couldn’t sleep from the smell and the neighbors were noisy and it smelled gross and the bathroom was dirty. Just a horrible experience
Stayed 1 night in May 2024
Response from Christy on 3 May,2024
Thank you for choosing to stay with us. We appreciate that you selected us. We apologize for the issues you discovered in your room, and we thank you for letting us know about them; we do wish you had let us know during your stay so that we could have taken care of them or moved you to a different room. We do hope to see you again.

10/10 Excellent

Nathanial

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Christy on 30 Apr,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

4/10 Poor

Edward

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
One side of the building is dark and looked like someone who is living out of their car was parked back there.
Stayed 1 night in Apr 2024
Response from Christy on 30 Apr,2024
Thank you for your feedback. We apologize for the conditions you mentioned, not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

Michel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christy on 28 Apr,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Kaley

Stayed 1 night in Apr 2024
Response from Christy on 17 May,2024
Thank you for the rating that you gave us we appreciate you as our guest

10/10 Excellent

Harita

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Decent enough
Stayed 1 night in Apr 2024
Response from Christy on 27 Apr,2024
Thank you for rating our location, and for your feedback your opinion counts to us.

2/10 Terrible

Zohreh

Disliked: Cleanliness
Stayed 1 night in Apr 2024
Response from Christy on 27 Apr,2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

6/10 Okay

Vatsal

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities
The Amana Air condition was very noisy. So, unable to sleep well at night. The air conditioner did not had “fan only” option and you had to select heat or cool. The breakfast time was untill 9:30 only. You should have 10:00 or 10:30 because it was too congested during peak time between 8 to 9:30. The Room bed and bathroom were clean. But I had to take 2 star out due to two issues I mentioned.
Stayed 1 night in Apr 2024
Response from Christy on 27 Apr,2024
Thank you for choosing to stay with us. We appreciate that you selected us. We apologize for the issues you discovered in your room, and we thank you for letting us know about them; we do wish you had let us know during your stay so that we could have taken care of them or moved you to a different room. We do hope to see you again.

2/10 Terrible

Arwen

Business traveller, Travelled with partner
Disliked: Cleanliness, staff & service, property conditions & facilities
Very old, bathroom has several leakage(the front still gave us the room even they were aware of the leakage), smelly, would never return
Stayed 3 nights in Apr 2024
Response from Christy on 22 Apr,2024
Thank you for your feedback. We apologize for the conditions you mentioned, not what we want you to remember of your stay with us. When bought to us we immediately moved your room when one became clean. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

Abdul

Travelled with family
Liked: Cleanliness, staff & service
Good property for short stays. Not great for long-term stays.
Stayed 1 night in Apr 2024
Response from Christy on 22 Apr,2024
Thank you for your feedback which is very important to us; it helps us to understand what you expect in your lodging needs.

10/10 Excellent

ALLEN, LOCUST GROVE

Travelled with family, Travelled with family and small children, Travelled with partner, Travelled with group
Liked: Staff & service, amenities, property conditions & facilities
all
Stayed 2 nights in Mar 2024
Response from Christy on 16 Apr,2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.

4/10 Poor

Chris

Keys dod not work to room.
Stayed 1 night in Apr 2024
Response from Christy on 16 Apr,2024
Thank you for your feedback. We apologize for the conditions you mentioned such as the keys not working, not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

Joan

Travelled with group
Liked: Cleanliness, staff & service
Disliked: Property conditions & facilities
I liked it's cleanliness, quiet neighborhood, friendly and helpful staff.
Stayed 1 night in Apr 2024
Response from Christy on 14 Apr,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

8/10 Good

Aswin

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good enough for a night. Old but Tidy place.
Stayed 1 night in Apr 2024
Response from christy on 6 Apr,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Nataliia

Liked: Cleanliness, staff & service, property conditions & facilities
The room was clean, the staff was polite and friendly
Stayed 1 night in Apr 2024
Response from Christy on 6 Apr,2024
Thank you for the rating that you gave us we appreciate you as our guest

8/10 Good

Alexis

Liked: Cleanliness, staff & service
Good hotel for a quick stay over. Don’t go with high expectations but it did meet the need for my visit and overall I was pleased.
Stayed 1 night in Mar 2024
Response from Christy on 5 Apr,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

6/10 Okay

AMRISH

Disliked: Property conditions & facilities
Stayed 1 night in Apr 2024
Response from Christy on 5 Apr,2024
Thank you for the rating that you gave us we appreciate you as our guest

4/10 Poor

Prathamesh

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Christy on 26 Mar,2024
Thank you for your rating of our location. We appreciate it when our guests take time to let us know how they felt during their stay. Although you did not give us feedback I can see from the rating you were not happy with our facilities; I apologize we did not meet your standards and wish we had. Please know it is never our intention to dissatisfy our guests. If you do return we can show you we can do better.

6/10 Okay

roshan

Disliked: Staff & service, property conditions & facilities
Card kept not working
Stayed 1 night in Mar 2024
Response from Christy on 24 Mar,2024
Thank you for your feedback. We apologize for the conditions you mentioned, not what we want you to remember of your stay with us. Your comments have been submitted to the department heads in charge and we do hope you will return to see we can do better.

8/10 Good

Clay

Travelled with family
Liked: Cleanliness, staff & service, amenities
Facilities are a little run down, but still working well. Great price and nice staff in an area where you will either pay significantly more for slightly better, or slightly less for horrible.
Stayed 1 night in Mar 2024
Response from Christy on 23 Mar,2024
Thank you for your feedback which is very important to us; it helps us to understand what you expect in your lodging needs.

4/10 Poor

Troy

Disliked: Staff & service, property conditions & facilities
The breakfast area was not well staffed and food was not replaced when it ran out. The walls are paper thin and you could hear detailed conversations as people walked by the room. From the room above me had a child that was running from one end of their room until the other well past 10:30 and I could hear each stomp of their feet. I was charged for towels that I allegedly took because the house keeping staff could not count the number of towels left in the room after I checked out. Spent an hour trying to get in contact with someone to have the charges reversed. At this time, they still have not been reversed.
Stayed 1 night in Mar 2024
Response from Christy on 30 Mar,2024
Thank you for taking the time to complete our online survey regarding your recent stay at our hotel. On behalf of our entire team, I would like to apologize for failing to exceed your expectations. Your satisfaction is important to us and we will be using the feedback you provided to make improvements to ensure we offer an exceptional experience for our guests in the future. As we spoke on 03/25/2024 and made adjustments to your credit card an explained it takes 7 business days for credited back to the card is what was done I'm sorry it haven't reach you yet I'm sure it will come to you soon I hope that you will consider staying with us again so that we can have another chance to provide you with a superior experience.

10/10 Excellent

Althea L

Stayed 3 nights in Mar 2024
Response from Christy on 12 Apr,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

2/10 Terrible

Pegah

Travelled with family, Business traveller
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
In the room and breakfast area had very bad smell!!!
Stayed 2 nights in Mar 2024
Response from carmen on 19 Mar,2024
We apologize that you felt here was an Oder to theses areas thankyou for your feedback.

8/10 Good

Anna

Liked: Cleanliness, staff & service
The building needs a renovation. But the hotel for a short period is ok.
Stayed 2 nights in Mar 2024
Response from carmen on 19 Mar,2024
Thank you for your suggestions to our location,and sharing; renovation is something that is constant it never sleeps.

6/10 Okay

Anita

Disliked: Staff & service
Stayed 3 nights in Mar 2024
Response from carmen on 19 Mar,2024
thankyou for rating our location we sadden that you gave us a 3 out of 5and hope we can do better next time.

6/10 Okay

John

Staff was very pleasant
Stayed 3 nights in Mar 2024
Response from carmen on 19 Mar,2024
your feedback is important

8/10 Good

CUONG

Stayed 1 night in Mar 2024
Response from christy on 30 Mar,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Lostat

Travelled with family and small children
Liked: Cleanliness, staff & service, property conditions & facilities
Good location. Easy to get in and out.
Stayed 3 nights in Feb 2024
Response from Christy on 6 Mar,2024
Thank you for your positive review and the recommendation of our location. We appreciate you as our guest and hope to see you again.

10/10 Excellent

Janina, WESTFIELD

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
It was a great place to stay. My family was happy.
Stayed 1 night in Mar 2024
Response from Christy on 4 Mar,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Joseph

Liked: Staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Christy on 3 Mar,2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 5/5's. We do hope to see you again soon.

8/10 Good

Mohammad

Stayed 1 night in Feb 2024
Response from Christy on 23 Mar,2024
Thank you for sharing with us your experience as our guest, it was our pleasure to have you as our guest and we hope to see you again.

10/10 Excellent

Kelvin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Easy And Fast!
Everything went smoothly as always and I am so grateful for that the young lady whom took care of me had so much professionalism and class and was very pleasant durin my check in.
Stayed 1 night in Feb 2024
Response from Christy on 16 Feb,2024
Thank you for staying with us. We know you had a choice and you choose us And we also appreciate your awesome survey 10/10's. We do hope to see you again soon.

8/10 Good

abeba

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Feb 2024
Response from Christy on 13 Feb,2024
Thank you for the rating that you gave us we appreciate you as our guest

10/10 Excellent

Graham

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
Will definitely be coming back. It was exactly what we needed and I would recommend the hotel to anyone. The staff were excellent and please make sure this is relayed to the hotel’s management. Thank you.
Stayed 9 nights in Feb 2024
Response from Christy on 13 Feb,2024
Thank you for taking the time to fill out our online survey with such positive feedback! I have shared your comments with my staff, and they join me in thanking you for your kind words. We take great pride in Quality Inn Mount Vernon and the services we provide for our valued Customer's.. We are so glad you enjoyed your stay. We look forward to providing you with wonderful accommodations and experiences each time you are in town. We cant wait to see you again.