2 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of Aloft Austin Downtown

3 out of 5
Aloft Austin Downtown
109 E 7th St, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 602 out of 1000 reviews" "
Rating 8 - Good. 188 out of 1000 reviews" "
Rating 6 - Okay. 103 out of 1000 reviews" "
Rating 4 - Poor. 55 out of 1000 reviews" "
Rating 2 - Terrible. 52 out of 1000 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.8/10

Property conditions & facilities

8.8/10

Eco-friendliness

Reviews

10/10 Excellent

Karyme

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Everyone was super nice and the restaurant on lower and 2nd was super convenient
Stayed 1 night in May 2024

2/10 Terrible

Yesenia

Disliked: Cleanliness, staff & service, property conditions & facilities
Noise
Stayed 2 nights in May 2024
Response from Greyson F. on 24 May,2024
Hello Yesenia,Thank you for taking the time to review your stay with us. We take noise disturbances seriously and would love to connect further with you regarding your experience. Please feel free to reach out to us directly. We appreciate you choosing to stay with us and hope to welcome you back for a better stay in the future!

10/10 Excellent

Robin

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in May 2024
Response from Greyson F. on 24 May,2024
Hello Robin,Thank you so much for the perfect rating! We're absolutely delighted to hear you had such a wonderful stay with us. It means a lot to know that our efforts made your visit enjoyable. We can't wait to welcome you back again soon!

10/10 Excellent

justin

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great stay for us!
Stayed 1 night in May 2024
Response from Greyson F. on 24 May,2024
Hello Justin,Thank you for your kind words! We're thrilled to hear that your stay was enjoyable. Providing exceptional experiences for our guests is what we strive for, and we're glad we could make your visit memorable. We can't wait to welcome you back for another fantastic stay!

10/10 Excellent

Patricia

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in May 2024
Response from Greyson F. on 24 May,2024
Hello Patricia,Thank you for the review! We're delighted you had an excellent stay and can't wait to welcome you back again soon.

8/10 Good

Peter

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel
Stayed 1 night in May 2024
Response from Greyson F. on 24 May,2024
Hello Peter,Thank you for your feedback! We're glad to hear that you had a positive experience overall. Your satisfaction is important to us, and we appreciate your rating. If there's anything specific that we can improve upon to earn that extra star next time, please feel free to let us know. We hope to have the opportunity to welcome you back for an even better stay in the future!

10/10 Excellent

Elizabeth, Wadsworth

Business traveller, Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
.
Stayed 1 night in May 2024
Response from Greyson F. on 24 May,2024
Hello Elizabeth,Thank you for the outstanding rating! We're overjoyed to hear you had such a positive experience. We look forward to your next visit!

4/10 Poor

David

Business traveller
Liked: Cleanliness, staff & service
Very noisy. Hosts a popular open air bar. With a room right above it, the noise was excessive until late.
Stayed 2 nights in May 2024
Response from Greyson F. on 24 May,2024
Hello David,Thank you for sharing your experience with us. We apologize for the inconvenience caused by our outlets. Your feedback is valuable, and we'll look into ways to minimize noise disruptions for our guests, especially those in rooms located above the bar area. We appreciate your understanding and hope to have the opportunity to provide you with a more peaceful stay in the future.

6/10 Okay

Gwyneth

Stayed 3 nights in May 2024
Response from Greyson F. on 24 May,2024
Hello Gwyneth,Thank you for your rating. We're sorry to hear that your experience fell short of expectations. Your feedback is important to us, and we're committed to addressing any areas where we can improve. If you have any specific concerns or suggestions, please don't hesitate to reach out. We hope to have the opportunity to better meet your expectations in the future.

10/10 Excellent

Bradley

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great property. Would definitely stay again.
Stayed 2 nights in Feb 2024
Response from Greyson F. on 24 May,2024
Hello Bradley,Thank you for your kind words! We're thrilled you enjoyed your stay and look forward to welcoming you back soon.

10/10 Excellent

Daniela

Stayed 1 night in Apr 2024
Response from David M on 23 Apr,2024
Thank you for the kind score! We look forward to your next visit!

6/10 Okay

John Anthony

Stayed 2 nights in Apr 2024
Response from David M on 23 Apr,2024
Sorry to see the less than positive experience, please share with us any feedback you may have so that we may improve our services for your next visit.

4/10 Poor

Natalie

Disliked: Cleanliness, staff & service, property conditions & facilities
-
Stayed 1 night in Apr 2024
Response from David M on 23 Apr,2024
Sorry to see the less than positive experience, please share with us any feedback you may have so that we may improve our services for your next visit.

10/10 Excellent

Imran

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Apr 2024
Response from David M on 23 Apr,2024
Thank you for the positive score! Feel free to share any feedback you may have!

10/10 Excellent

Tryston

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel bar.
Stayed 2 nights in Apr 2024
Response from David M on 23 Apr,2024
Thank you for the kind words! Let us know if you have any additional feedback!

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities
Great location
Stayed 2 nights in Apr 2024

10/10 Excellent

Caliese, Savannah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great weekend get away! The restaurant and bar were amazing!
Stayed 1 night in Mar 2024
Response from David M on 23 Apr,2024
Thank you for the kind words! We are glad you had such an enjoyable stay!

10/10 Excellent

Susan

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Apr 2024
Response from David M on 23 Apr,2024
Thank you for the positive score! Please let us know if you have any additional feedback!

10/10 Excellent

Melissa

Stayed 4 nights in Apr 2024
Response from Greyson F. on 30 Apr,2024
Thank you for the perfect rating. We're thrilled you had a fantastic experience with us. We look forward to welcoming you back soon!

10/10 Excellent

Ed

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great price and location.
Stayed 2 nights in Mar 2024
Response from David M on 23 Apr,2024
Thank you for the kind words! We look forward to seeing you next time!

10/10 Excellent

Dayana

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff!!
Stayed 1 night in Mar 2024
Response from David M on 23 Apr,2024
Thank you so much for the kind words! We look forward to your next visit!

10/10 Excellent

Donald

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I liked the location on 7th street. Very close to the nightlife and music scene
Stayed 3 nights in Mar 2024
Response from David M on 23 Apr,2024
The nightlife is our favorite part as well! We look forward to your next visit.

10/10 Excellent

Abigail

Liked: Cleanliness, staff & service, property conditions & facilities
Staff was very friendly, great location, very walkable
Stayed 4 nights in Mar 2024
Response from David M on 23 Apr,2024
Thank you for the kind words, we look forward to seeing you next time!

10/10 Excellent

Adrian

Stayed 2 nights in Mar 2024
Response from David M on 23 Apr,2024
Thanks for the positive score! Let us know if you have any additional feedback!

10/10 Excellent

Stefanie

Stayed 2 nights in Mar 2024
Response from David M on 23 Apr,2024
Thank you for the kind score! Let us know if you have any feedback from your stay!

8/10 Good

Ligia

Travelled with group
The hotel is super cute/adorable, great location, great coffee shop & cute bar patio. BEST location, able to walk all around Downtown Austin, can't say enough of how great the location is. But I was given the handicap room, very spacious but odd with low lighting, no place to hang towels in bathroom & just strange setup. It also didn't have a full length mirror. The room was cleaned late in the day, so around 5/6 PM came back to the room to change for the evening & room wasn't clean.
Stayed 4 nights in Mar 2024
Response from Greyson F. on 27 Mar,2024
Thank you for your review! We're glad you enjoyed our cute hotel with a great location and convenient amenities. We apologize for any inconvenience with the room assignment, setup, and cleanliness timing. Your feedback is valuable, and we'll use it to improve our services. We hope to welcome you back for a better experience in the future!

10/10 Excellent

John G

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
👍
Stayed 4 nights in Mar 2024
Response from Greyson F. on 27 Mar,2024
We're truly grateful for your outstanding review! Your satisfaction is our ultimate goal, and we're thrilled to have delivered a memorable experience. We eagerly await the opportunity to welcome you back for another exceptional stay!

10/10 Excellent

Sonny

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great customer service. I enjoyed every minute.
Stayed 2 nights in Mar 2024
Response from Greyson F. on 27 Mar,2024
Thank you for your feedback! We're delighted to hear that you enjoyed great customer service during your stay. Your satisfaction is our priority, and we're glad you enjoyed every minute. We look forward to welcoming you back for another enjoyable experience soon!

10/10 Excellent

Lisa

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Loved how convenient it was to walk everywhere.
Stayed 2 nights in Mar 2024
Response from Greyson F. on 27 Mar,2024
Thank you for your feedback! We're thrilled to hear that you loved the convenience of being able to walk everywhere. We strive to provide a convenient experience for our guests, and we're glad you appreciated it. We hope to welcome you back for another enjoyable stay soon!

10/10 Excellent

Mia

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I loved the atmosphere of the hotel, as well as the hospitality. The staff was amazing and gave ideas on what to do around town!
Stayed 2 nights in Mar 2024
Response from Greyson F. on 10 Mar,2024
Dear Mia,Thank you for sharing your positive experience! We're thrilled to hear that you loved the atmosphere of our hotel, and the hospitality provided by our amazing staff. It's great to know that our team could offer suggestions on things to do around town. We appreciate your kind words and look forward to welcoming you back for another enjoyable stay.

10/10 Excellent

Marissa

Liked: Cleanliness, staff & service, property conditions & facilities
This hotel is a great place to stay. The place is super clean and great ambience too. The restaurants are the best and has great food.
Stayed 3 nights in Mar 2024
Response from Greyson F. on 10 Mar,2024
Dear Marissa,Thank you for your fantastic review! We're delighted to hear that our hotel is a great place to stay, with super clean surroundings and a great ambiance. It's wonderful that you enjoyed our restaurants with their delicious food. We appreciate your kind words and look forward to hosting you again for another great experience.

8/10 Good

Mike

Stayed 3 nights in Mar 2024
Response from Greyson F. on 27 Mar,2024
We appreciate your feedback! It's great to hear you had a positive experience overall. Your insights are valuable to us as we continually strive to improve. Please don't hesitate to share any specific areas where we can enhance your experience. We look forward to exceeding your expectations during your next stay!

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
From check-in to check out, everything and everyone was excellent. It's a very convenient place at the corner of 6th and 7th street. I was in town for Austin City Limits. Less than a mile.
Stayed 2 nights in Feb 2024
Response from Greyson F. on 10 Mar,2024
Dear John,Thank you for your positive feedback! We're thrilled to hear that your experience from check-in to check-out was excellent. It's great that you found our location at the corner of 6th and 7th streets very convenient, especially for Austin City Limits. We appreciate your kind words and look forward to welcoming you back for another excellent stay.

10/10 Excellent

James

Stayed 1 night in Mar 2024
Response from Greyson F. on 27 Mar,2024
We're immensely grateful for your glowing review! Your satisfaction is our greatest reward, and we're thrilled to have provided a memorable experience. We eagerly anticipate the chance to welcome you back for another exceptional stay!

10/10 Excellent

Karina

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Greyson F. on 10 Mar,2024
Thank you for the 5 stars. We are happy to hear our team made your stay a great one. We look forward to seeing you again!

8/10 Good

Allison

Travelled with partner
It was a nice stay, we’ve stayed here a lot
Stayed 1 night in Feb 2024
Response from Greyson F. on 10 Mar,2024
Thank you for your ongoing loyalty! We're glad you had a nice stay. Looking forward to hosting you again soon.

10/10 Excellent

eric

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Nice property and great location
Nice newer property - awesome location. Room and amenities are comfortable and clean. My usual go-to when staying downtown. Only a few hiccups with this stay. Housekeeping request took 2 attempts to get extra pillows/towels. Outdated info on the in-room tv services needs to be updated - room service is NOT available anymore, and on the menu for food to be picked as "to-go", some descriptions and prices are in error. Also, music from the 2nd floor rooftop patio bar (which in and of itself is very nice) at night can be heard all the way up on the top floors. Lastly, there is only 1 ice machine for the whole hotel, on the 1st floor. Other than those minor issues, still a great stay. Staff is courteous and helpful, and management did respond in a timely manner to address my concerns. I will probably stay there again.
Stayed 3 nights in Feb 2024
Response from Mercedes on 1 Mar,2024
Thank you for sharing your detailed feedback about your recent stay at our property. We're glad to hear that you find our location awesome and our rooms and amenities comfortable and clean. However, we sincerely apologize for the hiccups you experienced during your stay. We appreciate your patience with the housekeeping request and we will work on improving our responsiveness. Your comments regarding the outdated information on the in-room TV services and menu discrepancies have been duly noted, and we will ensure these are rectified promptly. We understand your concern about noise from the rooftop patio bar and the limited ice machine availability, and we will explore ways to mitigate these issues for our guests' comfort. We're pleased that our staff was courteous and helpful, and that our management promptly addressed your concerns. We value your loyalty and hope to have the opportunity to welcome you back for an even better experience in the future. Thank you for choosing to stay with us.

10/10 Excellent

Jorge

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Great place
Stayed 1 night in Feb 2024
Response from Mercedes on 1 Mar,2024
Thank you for the great review, Jorge! This means a lot to our team and we really appreciate your time. Looking forward to your next stay!

10/10 Excellent

Larry

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service, very easy process. Right by the eventful sixth street. Will most definitely be back.
Stayed 1 night in Feb 2024
Response from Mercedes on 1 Mar,2024
Hi Larry! So happy to hear that you had a great time with us. We appreciate your feedback, it means a lot to all of us here on property, so thank you. Looking forward to hosting you again in the future!

10/10 Excellent

Roselyn

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
All aspects were excellent - the aroma, tidiness, bar, restaurant, convenience, and the room, among others. The only minor issue was that the bathroom doors didn't completely close, allowing sounds to be heard and the people see you. Hehe.
Stayed 2 nights in Feb 2024
Response from Mercedes on 1 Mar,2024
Thank you for your wonderful feedback! We're delighted to hear that you found all aspects of your stay excellent, from the aroma and tidiness to the bar, restaurant, and room convenience. Your satisfaction is our priority, and we're thrilled that we could meet your expectations in so many areas. We apologize for any inconvenience caused by the bathroom door issue. We'll definitely look into this matter to ensure our guests' privacy and comfort are maintained. Your feedback is invaluable to us, and we look forward to welcoming you back for another outstanding experience soon!

10/10 Excellent

victoria Paolacci, Mercer Island

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 5 nights in Feb 2024
Response from Mercedes on 1 Mar,2024
Thank you for the great review, Victoria! We appreciate it a lot.

10/10 Excellent

Tom

Stayed 1 night in Feb 2024
Response from Greyson F. on 27 Mar,2024
Thank you for the stellar review! Your satisfaction is what drives us, and we're thrilled to have met your expectations. Can't wait to host you again for another wonderful experience!

10/10 Excellent

Gina, Dillingham

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
A Marriott Bonvoy hotel, this was a cool place to stay. amenities included free continental breakfast (coffee was great), a secure access to hotel floors at the elevators, a partial open air lounge, coffee house and restaurant, and valet parking. The room and bed were comfortable! Great visit!
Stayed 2 nights in Feb 2024
Response from Mercedes on 1 Mar,2024
Thank you for your fantastic review of our Marriott Bonvoy hotel! We're thrilled to hear that you found your stay with us to be cool and enjoyable. It's wonderful that you appreciated our amenities, including the free continental breakfast and excellent coffee, as well as the secure access to hotel floors and valet parking. We're glad you enjoyed our partial open-air lounge, coffee house, and restaurant, and that you found the room and bed comfortable for a great visit. Your satisfaction is our priority, and we look forward to welcoming you back for another memorable stay in the future!

10/10 Excellent

Charles

Stayed 3 nights in Feb 2024
Response from Mercedes on 1 Mar,2024
Charles! Thank you for your positive feedback and support! We're delighted to hear that you had a great experience with us. Your satisfaction is our top priority, and we look forward to welcoming you back soon!

2/10 Terrible

Max

Liked: Cleanliness, property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Feb 2024
Response from Mercedes on 1 Mar,2024
Hi Max - We're sorry to see your rating, and we would appreciate any feedback you might have to help us improve. Please reach out to us with any additional questions, as well as feedback, of how we can understand what went wrong for you during your time with us. Look forward to hearing from you. Cheers!

10/10 Excellent

Lori

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Feb 2024
Response from Mercedes on 1 Mar,2024
Hi Lori! Thank you for taking the time to share your positive experience! We're thrilled to have met your expectations, and we hope to welcome you back for more wonderful moments in the future. Your continued support means a lot to us!

8/10 Good

Kimberly

Stayed 2 nights in Feb 2024
Response from Greyson F. on 27 Mar,2024
Thank you for your feedback! We're glad you had a positive experience overall. If you have any specific suggestions for improvement, please let us know. We look forward to welcoming you back for an even better stay next time!

8/10 Good

Amir

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Housekeeping could have done a better job cleaning my room. Such as replacing toilet papers and throwing out my garbage. Front desk was very helpful and knowledgeable in answering questions.
Stayed 3 nights in Feb 2024
Response from Greyson F. on 19 Feb,2024
Hello Amir,Thank you for your feedback. We appreciate your positive comments about our front desk. We apologize for any oversight in housekeeping and will address the issues you mentioned to ensure a better experience in the future. We hope to welcome you back for an improved stay.

10/10 Excellent

Alexandria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Greyson F. on 19 Feb,2024
Hello Alexandria,Thank you for the perfect score! We're thrilled to hear you had a fantastic experience. We look forward to welcoming you back on your next Austin adventure!

10/10 Excellent

Yesenia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our corner room. The view was so nice to wake up to.
Stayed 1 night in Feb 2024
Response from Greyson F. on 19 Feb,2024
Dear Yesenia,Thank you for sharing your positive experience with us! We're delighted to hear that you enjoyed your corner room and the beautiful view. It's our pleasure to provide a memorable stay, and we hope to welcome you back soon.