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Reviews of Super 8 by Wyndham Austin University/Downtown Area

2 out of 5
Super 8 by Wyndham Austin University/Downtown Area
5526 North Interstate Highway 35, Austin, TX

Reviews

6.0
Rating 10 - Excellent. 187 out of 1011 reviews" "
Rating 8 - Good. 216 out of 1011 reviews" "
Rating 6 - Okay. 194 out of 1011 reviews" "
Rating 4 - Poor. 167 out of 1011 reviews" "
Rating 2 - Terrible. 247 out of 1011 reviews" "

6.2/10

Cleanliness

7.2/10

Staff & service

5.6/10

Amenities

5.6/10

Property conditions & facilities

5.6/10

Eco-friendliness

Reviews

2/10 Terrible

Jenifer, Hockley

Disliked: Cleanliness, property conditions & facilities
Stained sheets, dead bugs and trash on floor. Moldy smell.
Stayed 3 nights in May 2024
Response from Super 8 on 20 May,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

4/10 Poor

King J

Disliked: Staff & service, property conditions & facilities
Noisy, limited dining and dirty
Stayed 1 night in May 2024
Response from Super 8 on 20 May,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

8/10 Good

Janayah

Business traveller
Liked: Staff & service
The lack of pressure in the shower, which was disappointing cominf from the airport and just wanting to shower and sleep but overall very nice and lovely staff
Stayed 3 nights in May 2024
Response from Super 8 on 19 May,2024
Thank you for sharing your feedback with us.

4/10 Poor

Gabriel

Disliked: Cleanliness, staff & service, property conditions & facilities
It’s dirty. Couldn’t wait to get out of there.
Stayed 1 night in May 2024
Response from Super 8 on 17 May,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

2/10 Terrible

Maria, grand Prairie

Travelled with family
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
It was awful!! Very unsafe to stay. It was so bad we checked out early. Wyndham must have lowered their standard because I remember they had great sites. This is definitely not one. Stay away.
Stayed 4 nights in May 2024
Response from SUPER 8 on 15 May,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

4/10 Poor

dulia

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The staff was really nice, the coffe was good, the room smell bad the bathroom was dirty and bugs where around, it is not a quite place, the location was good for an event we went for one night its ok
Stayed 2 nights in May 2024
Response from Super 8 on 13 May,2024
Thank you for sharing your feedback

6/10 Okay

Marlene

Travelled with family
Liked: Staff & service
Disliked: Property conditions & facilities
For the price, its okay. Just needs improvement. structurally
Stayed 2 nights in May 2024
Response from Super 8 on 13 May,2024
Thank you for sharing your feedback

10/10 Excellent

Joseph

Liked: Cleanliness
Everything
Stayed 1 night in May 2024
Response from Super 8 on 4 May,2024
Thank you for sharing your feedback, Hope to see you next visit.

8/10 Good

James

Liked: Cleanliness, staff & service
Room excellent. Staff attentive, helpful and efficient, seems as if facility contracts with local government to house ‘special needs’ persons, also
Stayed 2 nights in Apr 2024
Response from Super 8 on 3 May,2024
Thank you for sharing your feedback with us. Hope to see you again on next visit.

2/10 Terrible

Adam

Business traveller
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
My sheets had blood. So disgusting
Stayed 4 nights in Apr 2024
Response from SUPER 8 on 1 May,2024
Thank you for taking the time to tell us about your experience at Super 8 by Wyndham Austin University/Downtown Area. I am sorry that your experience did not meet your expectations; please allow me to express my sincerest apologies.Your feedback is very important to.. Please rest assured that we are taking the appropriate measures to address the problem and prevent any future occurrences. Here at Super 8, we continuously strive to meet your needs and expectations.

4/10 Poor

Oscar

Travelled with partner
Disliked: Cleanliness, property conditions & facilities
Fridge was leaking Toilet didn’t flush well
Stayed 2 nights in Apr 2024
Response from SUPER 8 on 29 Apr,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

2/10 Terrible

Valeria

Travelled with group
Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
Property was very dirty. We left to go buy cleaning supplies at Target to Lysol and wipe down the bathroom. Thankfully we brought our own pillows and blankets.
Stayed 1 night in Apr 2024
Response from SUPER 8 on 28 Apr,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

8/10 Good

Paul

Liked: Cleanliness, staff & service
About 15 min from downtime. Close to an In n out.
Stayed 2 nights in Apr 2024
Response from Diana A. on 28 Apr,2024
Thank you for sharing your feedback, Hope to see you next time.

10/10 Excellent

Josh

Stayed 1 night in Apr 2024
Response from Super 8 on 17 May,2024
Thank you for sharing your feedback

2/10 Terrible

Alisa

Liked: Staff & service
Disliked: Cleanliness, amenities
You can tell they're trying to get the property updated. Too bad they can't help the area it's in.
Stayed 3 nights in Apr 2024
Response from Super 8 on 23 Apr,2024
Thank you for sharing your feedback.

2/10 Terrible

Laura

Stayed 3 nights in Apr 2024
Response from Super 8 on 13 May,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

2/10 Terrible

Samantha

Travelled with family
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
I will start by saying staff was very friendly and accommodating. Our issues were addressed and resolved quickly, efficiently and professionally. But outside of that, there is nothing really good to say. The location is no where near the downtown/ university, and at best is an 8 minute walk to a bus stop or $25 Uber ride. Or is on a freeway, so unsafe to walk and very loud. We got 0 sleep. Our shower looked like it hadn't been cleaned since the hotel opened. Musty and moldy rooms. The free breakfast was a joke. I was shocked this is under the Super 8 umbrella. This is more like a long term stay motel, not a place for tourists. The hotel was kind enough to refund our stay and we moved on to the Holiday Inn Town lake and never looked back
Stayed 3 nights in Apr 2024
Response from SUPER 8 on 19 Apr,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

6/10 Okay

luis

Travelled with family
Disliked: Cleanliness
Very noisy area the hotel is too close to the highway and hotel rooms are not properly insulated. Really bad to sleep.
Stayed 2 nights in Apr 2024
Response from Super 8 on 16 Apr,2024
Thank you for sharing your feedback

6/10 Okay

Heather

Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Staff was nice. Definitely a get what you paid for hotel. The only bad thing was the horrible smell of cigarette. Even though it was non-smoking. Smell improved a bit after turned the air on but it definitely lingered. Wouldnt recommended if you have any kind of breathing problems.
Stayed 4 nights in Apr 2024
Response from Super 8 on 16 Apr,2024
Thank you for sharing your feedback

4/10 Poor

Diane

Travelled with family, Travelled with group
Disliked: Property conditions & facilities
Tub had numerous chips and cracks, bathroom door needs sanding and painting. No door sweep under entry door; could put fingers through to outside. Outside area had chipped paint rusted stairs and rat traps all around. Area around it were seedy. Blow dryer didn’t work. Luggage rack rusted mirrors rusted around edges.
Stayed 1 night in Apr 2024
Response from Super 8 on 15 Apr,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

6/10 Okay

mark

Travelled with group
Liked: Staff & service
Disliked: Amenities
Convenient location, I-35 frontage is noisy. My bed was nice and clean. Room had vinyl flooring. Room just looks very tired... The room had a phone that did not have a dial tone. The room had a working refrigerator. The furniture doors would not stay shut. The fiberglass tub showed its age. The room needed a coat of fresh paint.
Stayed 5 nights in Apr 2024
Response from Kishor on 11 Apr,2024
Thank you for the feedback sir. Hope to see you back in new and fresh room very soon.

4/10 Poor

Bryan

Travelled with group
Liked: Staff & service
Disliked: Amenities, property conditions & facilities
The Property staff was very accommodating. The property itself is very tired and worn.
Stayed 2 nights in Apr 2024
Response from Kishor on 11 Apr,2024
Thank you so much for the feedbacks sir.

2/10 Terrible

Eriko

Travelled with family and small children
Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The neighbourhood was horrifying.
Stayed 2 nights in Apr 2024
Response from Kishor on 8 Apr,2024
Sorry to hear about the noisy neighbour.

8/10 Good

Esteban

Liked: Staff & service
Thank
Stayed 5 nights in Mar 2024
Response from Super 8 on 15 Apr,2024
Thank you for your feedback and thank you for choosing to stay with super 8

4/10 Poor

Eduardo

Stayed 1 night in Mar 2024
Response from Super 8 on 16 Apr,2024
Thank you for sharing your feedback

2/10 Terrible

Stephanie

Travelled with family, Business traveller
Disliked: Cleanliness, amenities, property conditions & facilities
The property was nothing like on the photos-the room smelled like smoke, when you shut the door you could still see daylight and the beds were not clean
Stayed 1 night in Mar 2024
Response from Super 8 on 15 Apr,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 Excellent

Brett

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Easy to get to our venue from the hotel.
Stayed 1 night in Mar 2024
Response from Super 8 on 15 Apr,2024
Thank you for staying with us, hope to see you again in the future.

4/10 Poor

dj

Liked: Staff & service
Disliked: Cleanliness, amenities, property conditions & facilities
The best part was the 24-hour Mcdonald's across the street. The room was dirty, and I felt like I had to itch all over my body, and I did not want to risk taking a shower without any water shoes.
Stayed 1 night in Mar 2024
Response from Super 8 on 15 Apr,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 Excellent

Ariel

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 1 night in Mar 2024
Response from Super 8 on 15 Apr,2024
Thank you for staying with us, hope to see you again in the future.

10/10 Excellent

David

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Good for what we needed a place to sleep after a night of partying and ihop close by was a great weekend
Stayed 2 nights in Mar 2024
Response from Super 8 on 15 Apr,2024
Thank you for staying with us, hope to see you again in the future.

2/10 Terrible

Adam

Travelled with partner
Disliked: Cleanliness, amenities, property conditions & facilities
I don’t recommend staying here. The rooms smelled like smoke and were in poor condition.
Stayed 1 night in Mar 2024
Response from Super 8 on 15 Apr,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable

10/10 Excellent

Ramon

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great services
Stayed 1 night in Mar 2024
Response from Super 8 on 15 Apr,2024
Thank you for your feedback

10/10 Excellent

Jeffrey

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service all around and close to downtown
Stayed 1 night in Feb 2024
Response from Super 8 on 23 Feb,2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

4/10 Poor

Sandeep

Liked: Cleanliness
Disliked: Staff & service, property conditions & facilities
They expect us not to use TV but provide it as a namesake which is unprofessional.
Stayed 2 nights in Feb 2024
Response from Super 8 on 23 Feb,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Super 8 on 23 Feb,2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

10/10 Excellent

Jennifer

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Feb 2024
Response from Super 8 on 23 Feb,2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

2/10 Terrible

Monica

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
My husband stayed there off and on the last 3 months and it was horrible the one thing good was the price. He came home with bites all over, come to find out there was bed bugs. And the mattress was from 2005 .. that is ridiculous! I’m asking for a refund ! We have pictures.
Stayed 5 nights in Jan 2024
Response from Super 8 on 23 Feb,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

10/10 Excellent

Paul

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience overall! Outstanding staff, very welcoming, friendly, helpful, positive atmosphere. Examples like the front desk manager Mikayla who went the extra mile to accomodate the type of room I desired (location, view etc), and who also is running all the time thoroughly ensuring that everything is the best for everyone. The same with Jennifer, front desk is extremely busy juggling between incoming customers and servicing existing guests. Ethish is also very welcoming, thorough in helping, very friendly and positive. Akhil shows high professionalism, friendliness and caring as well. Diana (also front desk manager) confirms the same same qualities of this great team. Security is very active day and night, adding extra comfort to the numerous security cameras and the quiet area. The continental hot breakfast is of good quality. Fresh coffee is available 24/7. The rooms are very clean, the housekeeping and cleaning teams are also very helpful and polite (to exemplify with Rocio). Windham management inspects this location regularly. I strongly recommend this place for a great value stay!
Stayed 1 night in Jan 2024
Response from Super 8 on 23 Feb,2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

6/10 Okay

Ismael

Travelled with partner
Disliked: Property conditions & facilities
Place was a bit shady
Stayed 2 nights in Jan 2024
Response from Super 8 on 23 Feb,2024
Thank you for your feedback, we’re sorry to hear some dissatisfaction during your stay. It is our duty to make your stay to your very best satisfaction. We are currently making improvements to our property to provide our guest with excellent service. We hope in the future you will visit again and give us another chance to make your stay enjoyable.

8/10 Good

Mary

Liked: Cleanliness, staff & service
I have to admit that I did not pay a lot to stay here, but the sidewalk and parking lot really needed to be repaved. It was very uneven and you had to watch where you were walking. There were some repairs needed in the room as well but were minor. The clerk upon check-in did not tell me when breakfast was. It ended at 9 which I find unusual for a weekend day. I heard the neighbors through the walls. They asked that we not put the cooler under 68 and the heater over 72. That was unusual. But for what I paid, it was sufficient.
Stayed 1 night in Jan 2024
Response from Super 8 on 23 Feb,2024
Thank you for your feedback

10/10 Excellent

Jeff

Business traveller
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
My stay was great and comfortable. The hotel felt safe because they have an onsite security officer. The staff are real accommodating and nice. Will definitely stay again.
Stayed 5 nights in Jan 2024
Response from Super 8 on 23 Feb,2024
Thank you for staying with us and we appreciate you sharing feedback. Have a blessed day.

6/10 Okay

Joseph

Disliked: Cleanliness, property conditions & facilities
Stayed 1 night in Jan 2024
Response from Super 8 on 23 Feb,2024
Thank you for your feedback

4/10 Poor

Jason

Stayed 1 night in Jan 2024
Response from Super 8 on 23 Feb,2024
Thank you for your feed back

6/10 Okay

Ruben

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
Stayed 1 night in Dec 2023

2/10 Terrible

Marcus

Business traveller
Disliked: Cleanliness, property conditions & facilities, room comfort
Slimy shower
My shower was slimy when I stepped in 😬
Stayed 1 night in Dec 2023

6/10 Okay

Kelly

Travelled with family
Disliked: Amenities
Stayed 2 nights in Dec 2023

6/10 Okay

Verified traveller

Liked: Staff & service
Hotel was okay, pretty clean apart from some stains on sheets and smelled like cigarette smoke. Sink water was a bit stranger, it felt silky like if you had soap that wouldn’t come off.
Stayed 2 nights in Dec 2023

2/10 Terrible

Dominic

Travelled with partner
Liked: Staff & service
Disliked: Cleanliness, property conditions & facilities
Room smelled like cigarettes, could barely breathe. Very few towels. Dead bugs
Stayed 2 nights in Dec 2023

10/10 Excellent

John

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
This was a great value!
Stayed 5 nights in Nov 2023

8/10 Good

Ricardo

Travelled with family, Business traveller
Liked: Cleanliness, amenities, property conditions & facilities
Me parece que es antiguo y falta canales de TV en español
Stayed 1 night in Nov 2023