3 restaurants, breakfast, lunch, dinner served; American cuisine

Reviews of The LINE Austin

4 out of 5
The LINE Austin
111 East Cesar Chavez Street, Austin, TX

Reviews

8.6

Excellent

Rating 10 - Excellent. 583 out of 1025 reviews" "
Rating 8 - Good. 219 out of 1025 reviews" "
Rating 6 - Okay. 118 out of 1025 reviews" "
Rating 4 - Poor. 67 out of 1025 reviews" "
Rating 2 - Terrible. 38 out of 1025 reviews" "

9.0/10

Cleanliness

8.8/10

Staff & service

8.4/10

Amenities

8.6/10

Property conditions & facilities

8.6/10

Eco-friendliness

Reviews

8/10 Good

James, Houston

Travelled with partner
Liked: Cleanliness, staff & service, amenities
Nice property with great views. Needs some updating. A bit old and dingy.
Stayed 1 night in May 2024

6/10 Okay

Kelly

Travelled with partner
Liked: Staff & service
Property was average. Very small room with limited space to sit. Extremely noisy . Bed was comfortable, but never slept due to cars racing all night. 54 bucks to park. Coffee is great downstairs as well as tacos. Decent pool but very crowded,
Stayed 3 nights in May 2024
Response from Brian W on 20 May,2024
Hi Kelly,Thank you for sharing your feedback with us. I apologize for any inconvenience you experienced during your stay. We take guest satisfaction seriously and will certainly address the issues you've raised.Regarding the size of the room and limited seating space, we understand that comfort and convenience are important aspects of any stay, and we'll explore ways to maximize the available space better.I'm truly sorry to hear about the noise disturbance from outside. While we cannot control external factors such as street noise, we'll look into possible solutions to mitigate this issue for our guests in the future.The parking fee is in line with the rates of other hotels in our area, but we'll take your feedback into consideration as we evaluate our pricing structure.I'm glad to hear that you enjoyed the coffee and tacos downstairs. We strive to offer a variety of dining options to cater to our guests' tastes.As for the pool, we apologize for any inconvenience caused by overcrowding. We'll assess our capacity limits and consider adjustments to ensure a more enjoyable experience for all guests.Thank you again for your feedback. We hope to have the opportunity to welcome you back and provide a more positive experience in the future. If you decide to return, please don't hesitate to reach out to me directly, and I'll ensure your stay is as comfortable as possible.

10/10 Excellent

Kelly

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
STAFF WAS VERY FRIENDLY. I actually left some expensive clothing in the room & they were kind enough to ship them to me the next day. I would highly recommend this hotel.
Stayed 3 nights in May 2024
Response from Brian W on 20 May,2024
Hey there Kelly! Thank you so much for your kind words! We're thrilled to hear that you had such a positive experience during your stay with us. Our staff strives to provide exceptional service, and it's heartwarming to know that their efforts made a difference for you. We understand how important it is to feel valued and taken care of as a guest, so we're delighted that we could assist you with retrieving your belongings promptly. We truly appreciate your recommendation and hope to have the pleasure of welcoming you back to our hotel in the future! If there's anything else we can do to enhance your next stay, please don't hesitate to let us know. Safe travels!

4/10 Poor

Carolyn

Travelled with family
Disliked: Amenities, property conditions & facilities
I left valuables in my room and notified the hotel and they said security would call me back and I have heard nothing
Stayed 2 nights in May 2024
Response from Brian W on 20 May,2024
Hi Carolyn,I'm terribly sorry to hear about this inconvenience. Your peace of mind is of utmost importance to us, and I understand the urgency of the situation. Let me personally look into this matter for you right away. I'll reach out to our security team immediately to ensure they follow up promptly and provide you with an update. Rest assured, we take the security and safety of our guests' belongings very seriously, and we will do everything we can to assist you in locating your valuables. Thank you for bringing this to our attention, and please accept my sincerest apologies for any inconvenience caused.

10/10 Excellent

Robert

Liked: Cleanliness, staff & service, property conditions & facilities
The room was nice and clean and the staff was courteous and friendly.
Stayed 1 night in May 2024
Response from Dan Arana on 17 May,2024
Dear Robert,Thank you for your feedback!Cheers!

10/10 Excellent

Deborah

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great service from front desk and valet.
Stayed 1 night in May 2024
Response from Poya on 13 May,2024
Hi Deborah,We're pleased to hear that you had an enjoyable stay! We hope to have the opportunity to host you again soon.

10/10 Excellent

Sean

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Older hotel with a great hip renovation. Just stayed one night but want to come back and get a better feel for the property.
Stayed 1 night in Apr 2024
Response from Brian W on 10 May,2024
Hi Sean,We are elated to here that you had such a wonderful time at The LINE Austin. If you find yoursel back in Austin please feel free to reach out to us so we can make your stay just as great as the first.

10/10 Excellent

Sherry

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great experience.
Stayed 1 night in May 2024
Response from Poya on 9 May,2024
Hi Sherry,We're glad to hear that you had a great experience with us! We hope to have the opportunity to host you again very soon.

6/10 Okay

Ernest

Travelled with group
Liked: Cleanliness, staff & service, amenities
The elevator was extremely small and the room was very average. My heat wouldn’t come on no matter how high I put it. Other than that the staff is amazing and everything outside the room is as well
Stayed 4 nights in Apr 2024
Response from Dan Arana on 2 May,2024
Dear Ernest,Thank you for sharing your feedback with us. We will act immediately to resolve the heating issues. Warmest regards,

10/10 Excellent

Alyssa

Stayed 1 night in Apr 2024
Response from Dan Arana on 17 May,2024
Dear Alyssa,Thank you for your feedback!Cheers!

8/10 Good

Amy

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The view of the water is spectacular. It’s not well lite hotel at all. The hallways & rooms are very dim all the time. Found a difficult to put my make up on at night in the bathroom because it was so dark even with the vanity mirror it wasn’t very well lit. Dining options are limited, and I found the staff at the dining places, not very friendly especially the hosts You had a reservation. The taco place and the only place that had really good customer service the other two restaurants really weren’t worth my time. The hotel cleaning and room service staff were really nice room service was good. I’ve stayed there twice now. I may try to find another place next time. It’s just conveniently located.
Stayed 2 nights in Apr 2024
Response from Brian W on 28 Apr,2024
Amy, It is disappointing to learn that your stay was less than satisfactory and we apologize. We trust that we can turn your experience around. Please reach out to the hotel directly if you decide to give us a chance the next time you are in Austin! We would love to host you again soon.

10/10 Excellent

Kate

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Line is such a great hotel! Beautiful lobby and rooms. Staff was so helpful and kind. Definitely coming back!
Stayed 3 nights in Apr 2024
Response from Dan Arana on 25 Apr,2024
Dear Kate,Thank you for your review!

4/10 Poor

Vincent

Liked: Property conditions & facilities
Disliked: Staff & service
Stayed 1 night in Apr 2024
Response from Poya on 17 Apr,2024
Hi Vincent, We're sorry to hear that you didn't have the desired experience during your stay with us. We hope to have the opportunity to host you again and find out ways that we can improve.

10/10 Excellent

Michael, Boise

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The Line exceeded all of my expectations! The staff was incredibly kind, and the location is fabulous. I look forward to visiting again!
Stayed 1 night in Apr 2024
Response from Brian W on 17 Apr,2024
Dear Michael,Thank you so much for this wonderful feedback! We are delighted that you had such a great time at The LINE Austin and we are looking forward to hosting you again soon !

10/10 Excellent

Demple

Stayed 2 nights in Apr 2024
Response from Brian W on 3 May,2024
Good evening Demple,Thank you for your feedback!

10/10 Excellent

Anastasia

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
We enjoyed our stay at The LINE for the solar eclipse. The staff was very friendly and efficient. We ate twice at the P6 Bar/Restaurant and the food was very good. You can see the Congress Bridge and the bats from P6 if you make a reservation outside. They had convenient but expensive valet parking. From there you can walk along the river and its an easy walk to the action on 6th Street and Rainey Street.
Stayed 4 nights in Apr 2024
Response from Dan Arana on 12 Apr,2024
Dear Anastasia,Thank you for your glowing review of LINE Austin!Cheers!

8/10 Good

sean

Stayed 2 nights in Apr 2024
Response from Dan Arana on 2 May,2024
Dear Sean,Thank you for your feedback.Warmest regards,

10/10 Excellent

Jamie

Stayed 3 nights in Apr 2024
Response from Dan Arana on 2 May,2024
Dear Jamie,Thank you for your feedback!Cheers!

10/10 Excellent

Pawel

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great location, walking or biking distance from all Austin's attractions. The staff was very helpful. One of my best hotel experiences
Stayed 3 nights in Apr 2024
Response from Dan Arana on 12 Apr,2024
Dear Pawel,Thank you for your amazing review of LINE Austin!Cheers!

10/10 Excellent

Katherine

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 3 nights in Apr 2024
Response from Dan Arana on 12 Apr,2024
Dear Katherine,Thank you for your review of LINE Austin!Cheers!

10/10 Excellent

Gabriela

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Wish there was a smart tv, everything else was awesome.
Stayed 2 nights in Apr 2024
Response from Brian W on 10 Apr,2024
Dear Gabriela,Thank you for sharing your feedback with us.Warmest regards,

8/10 Good

Jeffrey

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice hotel, convenient location. Staff were very nicw.
Stayed 3 nights in Apr 2024
Response from Brian W on 10 Apr,2024
Dear Jeffrey, We are elated to learn that you had a wonderful stay. We are looking forward to hosting you again soon!

10/10 Excellent

Gregory R

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities
Easy access. Great staff.
Stayed 2 nights in Apr 2024
Response from Brian W on 10 Apr,2024
Good morning Gregory,Thank you for taking the time to respond to our survey! We are elated that you had a great stay and we look forward to welcoming you back in the near future. Best,

10/10 Excellent

William

Stayed 4 nights in Apr 2024
Response from Brian W on 28 Apr,2024
Dear William,Thank you for your review!

10/10 Excellent

Michael

Stayed 5 nights in Apr 2024
Response from Brian W on 28 Apr,2024
Dear Michael,Thank you for your review!

10/10 Excellent

Janice

Liked: Cleanliness, staff & service, property conditions & facilities
Pool was fun
Stayed 2 nights in Mar 2024
Response from Brian W on 10 Apr,2024
Thank you very much for the wonderful feedback.We are very happy that you had a great stay with us and hope we will have the opportunity to host you again soon !

10/10 Excellent

nitin

Travelled with group
Liked: Cleanliness, staff & service, property conditions & facilities
Best location and perfect hotel to enjoy the best of Austin!!!
Stayed 2 nights in Mar 2024
Response from Brian W on 10 Apr,2024
Hi Nitin,Thank you for taking the time to review your recent stay with us! We are happy to hear that you had an enjoyable stay, and we hope to have the opportunity to host you again in the near future.

6/10 Okay

Neal

Business traveller
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Service was good. Food was good. The bed was not good. On the floor? Poor lighting in the bathroom and bedroom was not good.
Stayed 1 night in Mar 2024
Response from Brian W on 10 Apr,2024
Dear Neal,Thank you so much for your detailed feedback. We are very happy that you had a great stay overall and hopefully we get to host you again soon.With Gratitude,

10/10 Excellent

Mallory

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Second time staying here and I love everything about it. The pool, location, beds etc
Stayed 2 nights in Apr 2024
Response from Ellie Goneva / Director of Rooms on 8 Apr,2024
Dear Mallory,Thank you so much for this wonderful feedback! We are delighted that you had such a great time at The LINE Austin and we are looking forward to hosting you again soon !

10/10 Excellent

Jane

Stayed 1 night in Apr 2024
Response from Dan Arana on 25 Apr,2024
Dear Jane,Thank you for your review!

10/10 Excellent

Devika

Travelled with family, Business traveller
Liked: Staff & service, amenities, property conditions & facilities
Modern and clean
Stayed 2 nights in Apr 2024
Response from Dan Arana on 4 Apr,2024
Dear Devika,Thank you for your amazing feedback!Cheers!

6/10 Okay

Larry

Travelled with family, Travelled with group
Liked: Cleanliness, staff & service
View was nice, staff & valet was excellent.
Stayed 2 nights in Mar 2024
Response from Brian W on 3 Apr,2024
Hi Larry, Thank you for your feedback!

2/10 Terrible

rene

Disliked: Cleanliness, staff & service, amenities, property conditions & facilities
horrible
Stayed 1 night in Mar 2024
Response from Brian W on 3 Apr,2024
Dear Rene,We are saddened by your review. Can you provide us with more feedback?Warmest regards,

4/10 Poor

Michael

Travelled with partner
Disliked: Amenities, property conditions & facilities
Odd place and not in a good way. From the minute you walk through the beaten up exterior the space is dark. The hallways are very dark also. The room was also odd with mattress sitting on a very low platform. Large empty wall but No dresser for clothes- so odd and the bathroom is also dark, impossible for women to apply makeup. Outlets are difficult to access in the bathroom also. When running the fan, an odd odor permeates. It was so disgusting that we had to keep the fan off. And the 2 bikes supposedly available for use could not be unlocked for use due to no one knowing the combination! There is no reason to stay at The Line.
Response from Brian W on 31 Mar,2024
Hello Michael,Thank you for sharing your feedback with us! We will pass this along to our design, housekeeping and engineering time immediately. If you need anything else please do not hesitate to reach out to us again.Warmest regards,

6/10 Okay

jason

Business traveller, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great staff, room is a good size and was clean. Hotel in general, very noisy, the walls in the rooms are thin and you hear every...single...thing people are doing in the room next door. Big party hotel. Don't come if you are looking to sleep well. Dinner restaurant was great. Breakfast is weak unless you are looking for breakfast tacos.
Stayed 2 nights in Mar 2024
Response from Brian W on 30 Mar,2024
Hi Jason,Thank you for your feedback and we look forward to welcoming you in the near future future.Best,

8/10 Good

carlos

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Location!
Stayed 3 nights in Mar 2024
Response from Brian W on 28 Mar,2024
Hi Carlos,Thank you for your feedback!

8/10 Good

Michael

Travelled with partner
Liked: Cleanliness, staff & service
We had a much more peaceful stay once we changed rooms. We like the vibe of the lobby and love the taco restaurant as well as P6. We love the pillows but the mattresses are not very comfortable. We both prefer plush mattresses compared to the ones currently offered. We like the hotel but I think there needs to be more attention to details in the maintenance...For example, the carpet in 718 was badly stained and the ceiling in the bathroom of 1055 is damaged. All in all, love the location, love the vibe. We were not expecting the 4seasons because that's not the vibe or energy we thrive but this place deserves a little more care and it would be perfect...because the people working here were great and that counts more that the imperfections.
Response from Brian W on 30 Mar,2024
Hi Michael,Wew truly value your feedback and appreciate you taking the time to fill out our survey. We are currently undergoing multiple projects to uplift our property. We hope that we are able to host you again in the future so we can show you and your guest a more pleasent experience. Warmest regards

6/10 Okay

Amanda

Travelled with group
Disliked: Property conditions & facilities
Was expecting more for the price that was paid. Grateful the front desk did the best they could to make it up to my friends and I when we checked out.
Stayed 1 night in Mar 2024
Response from Brian W on 25 Mar,2024
Hi Amanda,We are sorry to hear that your stay was anything less than perfect. I was able to pull up your reservation and read some comments that were left in your profile and I wanted to apologize for all the inconveniences that occured. If you are ever back in Austin please do not hesitate to reach out to us so we can make your stay exceptional. Thank you for staying at The Line and look forward to welcoming you back.Best,Brian Assistant Front Office Manager Brian West

8/10 Good

Lauren

Stayed 1 night in Mar 2024
Response from Brian W on 13 Apr,2024
Hi Laura, thank you for staying here with us at The LINE hotel. We hope to host you again in the near future.Best,

10/10 Excellent

BEN

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very upscale and creative
Stayed 10 nights in Mar 2024
Response from Ellie Goneva on 21 Mar,2024
Thank you very much for the wonderful feedback.We are very happy that you had a great stay with us and hope we will have the opportunity to host you again soon !

10/10 Excellent

Jeff, Malvern

Great Howell and location
Stayed 1 night in Mar 2024
Response from Ellie Goneva on 21 Mar,2024
Thank you very much for the wonderful feedback.We are very happy that you had a great stay with us and hope we will have the opportunity to host you again soon !

8/10 Good

Yaneli

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Sad that you couldnt connect to tv… but loved the area. So much exploration to dooo and you can rent paddle boata from em
Stayed 3 nights in Mar 2024
Response from Brian W on 18 Mar,2024
Good morning! We do apologize for any inconviences this may have caused you. Thank you for your kind words and taking the time to complete our survey.We hope to see you again very soon and have a great weekened.

10/10 Excellent

Brianna

Stayed 4 nights in Mar 2024
Response from Dan Arana on 4 Apr,2024
Dear Brianna,Thank you for your amazing feedback!Cheers!

4/10 Poor

Yeshimabeit

Stayed 2 nights in Mar 2024
Response from Brian W on 3 Apr,2024
Hi Yeshimabeit ,Thank you for your feedback!

6/10 Okay

Lindsay

Travelled with partner
I was expecting more for $500.00 a night. Hallways were dirty. Steamer in the room didn’t work. Mini bar not fully packed.
Stayed 1 night in Mar 2024
Response from Brian W on 15 Mar,2024
Lindsay, It is disappointing to learn that your stay was less than satisfactory and we apologize. We trust that we can turn your experience around. Please reach out to the hotel directly if you decide to give us a chance the next time you are in Austin! We would love to host you again soon.

10/10 Excellent

Dawn

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Feb 2024
Response from Brian W on 9 Mar,2024
Dear Dawn,Thank you for sharing your feedback with us.Warmest regards,

10/10 Excellent

Erik

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
My wife and I stayed here for a night on the weekend, and we really enjoyed our stay here. The room was nice and spacious and offered a nice view of downtown. The hotel is right along the river and next to S Congress and is walkable to a variety of shops and restaurants in downtown. On the inside, it is pretty spacious and has a variety of restaurants, art, and places to chill out. There was even a wedding reception that took place during the night we stayed, and the hotel is certainly a nice place to host one of those. Be prepared to pay for valet parking, as that is the only parking available, unless you want to walk at least a few blocks. Overall, we had a nice stay and would definitely stay here again.
Stayed 1 night in Jan 2024
Response from Brian W on 8 Mar,2024
Good morning Erik,Thank you for your kind words! It was pleasure having you stay with us! We hope that you make The Line Hotel your home away from home during your next visit to Austin! We greatly appreciate you and hope you have a great weekend!

6/10 Okay

Gabriel

Business traveller
Liked: Cleanliness, staff & service
It’s an ok hotel but Overpriced for the overall quality of the place.
Stayed 5 nights in Mar 2024
Response from Brian W on 8 Mar,2024
Good morning Gabriel,We are sad to see that we did not exceed your expectations. We'd love to hear more about your experience so that we can continue to perfect our guest offering! Feel free to reach out to the Front Desk Management team to discuss further! We hope to see you again soon!

8/10 Good

David

Stayed 5 nights in Feb 2024
Response from Brian W on 30 Mar,2024
Dear David,Thank you for sharing your feedback with us. We hope to welcome you back in the near future.Warmest regards,

8/10 Good

Larry

Stayed 2 nights in Mar 2024
Response from Brian W on 25 Mar,2024
Dear Larry,Thank you for sharing your feedback with us.Warmest regards,