All reviews shown are from real guest experiences. Only travellers who have booked a stay with us can submit a review. We verify reviews according to our guidelines and publish all reviews, positive or negative.More informationOpens in a new window
The air conditioning did not work. Room was very hot and uncomfortable.
Peter
Stayed 4 nights in Apr 2024
Response from Reception Team on 19 Apr,2024
Hello, We are sorry for the problem concerning the AC during your stay. Unfortunatly, we couldn't predict the high temperatures registered this early in the year. Otherwise, we would have done the switch before. We hope to see you again,Kind regards,
Overall good, can do a better job in cleanness and food quality. Breakfast and dining poor and basic.
Rodrigo
Stayed 3 nights in Mar 2024
Response from Reception Team on 1 Apr,2024
Hello,Thank you for your feedback concerning your stay at Novotel Avignon Centre.We hope to see you again,Kind regards,
8/10 Good
Christophe
11 Dec,2023
Christophe
Stayed 1 night in Dec 2023
4/10 Poor
AARON
9 Nov,2023
AARON
Stayed 4 nights in Nov 2023
Response from Service Réception on 14 Dec,2023
Cher client, Nous sommes navrés que votre séjour ne vous ait pas satisfait. Nous aurions aimer connaître les raisons de ce 40/100. Au plaisir de votre retour,
8/10 Good
Catarina
9 Nov,2023
Catarina
Stayed 1 night in Nov 2023
Response from Pauline on 14 Dec,2023
Cher client, Au nom de toute notre équipe, je vous remercie pour votre commentaire élogieux. Chez Novotel, nous sommes soucieux de la satisfaction de nos clients et c'est toujours un plaisir de recevoir de tels avis. Je ne manquerai pas de partager votre avis à toutes nos équipes. Dans l'attente de vous accueillir de nouveau très prochainement, je vous souhaite une bonne journée.
8/10 Good
Yang
26 Oct,2023
Liked: Amenities
Friendly staff
Yang
Stayed 1 night in Oct 2023
Response from La réception on 28 Oct,2023
Hello,Thank you for your kind feedback.We hope to see you soon again.Have a great day,Regards
Easily walkable to city center with plenty of parking spaces if you have a rental car
M
Stayed 2 nights in Oct 2023
6/10 Okay
Vanessa
Travelled with partner
17 Sept,2023
Disliked: Staff & service, amenities
Fantastic location - within walking distance to the city central city and main Avignon sites and very close to the Bus and Train station handy for day trips.
The hotel is so nice and pleasant when we come to Avignon for work each time. Everyone is so friendly and helpful each time too.We will continue to stay there many many more times.
Don
Stayed 1 night in Sep 2023
Response from Service Réception on 16 Sept,2023
Hello,Thank you for your feedback, it is really appreciated.We hope to see you soon,Regards,
10/10 Excellent
Gabriel
9 Sept,2023
Gabriel
Stayed 1 night in Sep 2023
2/10 Terrible
Nilanjan
Travelled with family and small children
23 Aug,2023
Liked: Cleanliness
Disliked: Amenities
We had two stays here within a few days. The property is nice but I would say it didn’t seem there seems to be a person I charge. Everywhere we ran into problems — from checkin, to quality of room ( first room had no ac or soaps and despite us complaining it took 3 hours to rectify). The restaurant manager on night shift was rude and wouldn’t let us sit with our kids at 9:45 pm in the lobby area ( despite us getting permission from the hotel reception). Even though checkout is at noon, we had cleaning crews constantly knocking on our doors starting at 11 am and expressed annoyance that we haven’t left yet. Talking to the front desk it appeared we shouldn’t have experienced any of this but of course the hotel doesn’t seem to have a manager who can help solve these issues. We felt employees were doing what they could with very little supervision or coordination from anyone. It was a terrible experience considering it is a Novotel and we wouldn’t recommend this place to others with family( maybe okay if you are single in business)
Nilanjan
Stayed 1 night in Aug 2023
Response from La Réception on 27 Aug,2023
Dear Sir,We regret that your stay didn't achieved your expectations.Regarding the rooms the A/C,it works but duo the outside heat are some rooms that it gets faster cooler than others and when you mention it in 5 minutes your room was changed and you keept the other room for you luggage.For the soap dispencer at on point it ends and we replace it when you ask.Regarding the restaurant we are very sorry that you get the feeling that the employee was rude , he was trying to say that we have a restaurant and you can't have a table with outside food and he propose that you have to have at least a drink here in order for you to be able to enjoy the dinner at the restaurant with outside food.The mistake was that the receptionist had to ask first if is possible and not confirm it right away and for this the receptionist propose that if you like you can eat in the lobby aria.Once again we regret that you confront all this issues and we are thankful for letting us now to be able to improve our selfs .Thank you and hopefully we will see you again for you to see how we improve.
4/10 Poor
Nilanjan
23 Aug,2023
Liked: Staff & service
Staff was great but room ac was not working, soap in bathroom was missing and not refilled and restaurant manager wouldn’t let us use a table at 9:45 pm when we tried to sit in lobby and have pizza. He was pretty rude. Probably not a hotel we are coming back to
AC don’t work anywhere , very small rooms , dirty mats .
Ruben
Stayed 3 nights in Jul 2023
Response from La Réception on 5 Aug,2023
Hello,Thank you for your feedback.We are really sorry, we had some problems with the air conditionning during your stay. Be sure that we tried our best to resolve this.However, the rooms have a standard size and the cleaning service is doing the mats everyday, unless you put the sign on the door.We hope that you come again to show what we really are worth of.Best regards,
6/10 Okay
Daniel
3 Jul,2023
Daniel
Stayed 1 night in Jul 2023
Response from Pauline MEILARD Première de Réception on 12 Jul,2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
10/10 Excellent
Callahan
3 Jul,2023
Callahan
Stayed 2 nights in Jun 2023
Response from Pauline on 12 Jul,2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
8/10 Good
chia tsung
26 Jun,2023
chia tsung
Stayed 1 night in Jun 2023
Response from Pauline on 12 Jul,2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
10/10 Excellent
Kristine
22 Jun,2023
Kristine
Stayed 1 night in Jun 2023
Response from Pauline on 12 Jul,2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Easily reachable location on the ring road, at the edge of the old town.
The hotel has its own subterranean parking.
We had a large Executive Room, with an excellent bed and bathroom, and we were offered free water and soft drinks.
Very good breakfast
Marin
Stayed 2 nights in May 2023
Response from La réception on 12 Jul,2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Great location. Very nice, modern and updated hotel. Clean and comfortable. Excellent pool, kids enjoyed their swim time. Breakfast was included. Huge variety, fresh fruit and vegetables. Would definitely recommend staying here.
Polina
Stayed 1 night in Jun 2023
Response from Pauline on 12 Jul,2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
thank you so much for the feedback,Kind regards,Novotel Centre
6/10 Okay
Susan
Travelled with partner
10 Jun,2023
Liked: Staff & service
A big plus is the parking €12 per 24 hours and free charging for our hybrid vehicle
The air conditioning was not cooling the room and with temperatures of over 25c it was very uncomfortable to sleep.
There was a fowl order coming from the bathroom sink
The staff were generally helpful
Susan
Stayed 1 night in Jun 2023
Response from Pauline on 12 Jul,2023
Dear Customer, We very much appreciate your comments regarding your stay at the Novotel Avignon Centre. It is always a pleasure to receive positive feedback. I will share your comments with our team. I am sure that this feedback will serve as an encouragement to all of our staff as we strive to continuously improve the quality of our services. We're so happy to hear Ali perfecty answered all of your requests. We'll share this to him directly. We hope have you in a next stay! Thank you again for sharing your experience, and we hope your next visit will be as pleasant as the previous one. Sincerely
10/10 Excellent
Jens
6 Jun,2023
Jens
Stayed 2 nights in Jun 2023
Response from Mira on 17 Jun,2023
Thank you very much for your feedback, hopefully will see you soon.Kind regards,
10/10 Excellent
George Ellis
26 May,2023
Liked: Cleanliness, staff & service
George Ellis
Stayed 3 nights in May 2023
Response from The Reception on 29 May,2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
This hotel was in a very good location to everything you need to experience while staying in Avignon. Just outside the city wall, easy walking to many sites and restaurants. Safe neighborhood, quality hotel, friendly staff, and the breakfast was healthy and fulfilling for a day of touring. Highly recommend it for any age.
Christopher
Stayed 3 nights in May 2023
Response from The Reception on 29 May,2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
Réception staf were excellent and extremely helpful. Bar staff were ok but didn’t really go out of their way to help. Area was so close to the town. Parking was underneath and secure. Lift from car park. Nice size rooms. Would stay here again
Michele
Stayed 2 nights in May 2023
Response from The reception on 29 May,2023
-Dear Guest, We thank you for taking the time to leave us a comment. We are happy to have participated positively in your stay in Avignon.We are also delighted that you enjoyed the hotel’s location and aesthetics. About the price it is justified by its standing. We hope to see you again very soon.Sincerely,
Excellent location - walked to city center, great restaurants.
William
Stayed 7 nights in Apr 2023
Response from The reception on 29 May,2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
The staff was very friendly and helpful. Our room was very clean and modern. We really enjoyed our stay.
Sue
Stayed 1 night in May 2023
Response from Service Réception on 25 May,2023
Dear Guest, Thank you, we really appreciate your response and we are so happy that you enjoyed your stay at our hotel. And also we appreciate your comments about the amability of the staff and the quality of the room.We hope to see you again for your next stay at Avignon. Reception
8/10 Good
Alan
28 Apr,2023
Alan
Stayed 1 night in Apr 2023
Response from The reception on 29 May,2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
10/10 Excellent
Danielle
21 Apr,2023
Danielle
Stayed 3 nights in Apr 2023
Response from The reception on 29 May,2023
-Dear Guest, Thank you for the great note you left on our hotel! We are pleased that you enjoyed your stay, appreciated the quality of our equipment and the friendliness of our staff. We hope to receive you very soon during your next trip to Avignon!
-Cher client, Nous vous remercions pour la note formidable que vous avez laissée sur notre hôtel ! Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous revoir très bientôt.
10/10 Excellent
Jean-michel
6 Jan,2023
Jean-michel
Stayed 3 nights in Jan 2023
Response from La réception on 22 Jan,2023
Cher client, Merci d’avoir pris le temps de laisser un avis sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous revoir très bientôt.La réception
10/10 Excellent
Luciene
1 Jan,2023
Luciene
Stayed 2 nights in Dec 2022
Response from La réception on 22 Jan,2023
Chère cliente, Merci d’avoir pris le temps de laisser un avis sur notre hôtel. Nous sommes ravis que vous ayez appréciée votre séjour et nous espérons vous revoir très bientôt.La réception
Cher client, Merci d’avoir pris le temps de laisser un avis sur notre hôtel. Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous revoir très bientôt.La réception
Cher client, Nous vous remercions pour la note formidable que vous avez laissée sur notre hôtel! Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous revoir très bientôt.La réception
6/10 Okay
Erika
20 Sept,2022
Erika
Stayed 2 nights in Sep 2022
10/10 Excellent
JAE WAN
18 Sept,2022
JAE WAN
Stayed 3 nights in Sep 2022
Response from THE RECEPTION on 20 Sept,2022
Dear guest, Thank you for the great note you left on our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon.The reception
10/10 Excellent
Hakoun
8 Sept,2022
Hakoun
Stayed 2 nights in Sep 2022
Response from LE SERVICE RECEPTION on 20 Sept,2022
Cher client, Nous vous remercions pour la note formidable que vous avez laissée sur notre hôtel! Nous sommes ravis que vous ayez apprécié votre séjour et nous espérons vous revoir très bientôt.La réception
8/10 Good
wenrui
6 Sept,2022
wenrui
Stayed 4 nights in Aug 2022
Response from THE RECEPTION on 20 Sept,2022
Dear guest, Thank you for the great note you left on our hotel! We are delighted that you enjoyed your stay and hope to see you again very soon.The reception
8/10 Good
Barry
Travelled with family
4 Sept,2022
Liked: Cleanliness, staff & service, room comfort
Avignon comfortable and modern
Outside the walls of the old city and an easy stroll to the main tourist attractions and restauarants. On site parking/ Overall a great stay. The rooms while only tw years old and still ok are showing a lot of wear and tear, but it was still comfortable and clean. Breakfast was good with lots of choices and decent coffee.
Barry
Stayed 2 nights in Aug 2022
Response from THE RECEPTION on 20 Sept,2022
Dear Customer, We thank you for taking the time to leave us a comment. We are happy to have participated positively in your stay in Avignon. We are also delighted that you enjoyed the hotel’s location and breakfast. We take good note of your comments which constitute our best tool in improving our quality of service we will refer it to the services concerned. Waiting to receive you again this time fully meet your expectations. Sincerely, The reception