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Reviews of Costa Pacifica

3.5 out of 5
Costa Pacifica
80 Buton St., Sitio Labasin, Sabang Beach, Baler, Aurora

Reviews

8.6

Excellent

Rating 10 - Excellent. 52 out of 110 reviews" "
Rating 8 - Good. 37 out of 110 reviews" "
Rating 6 - Okay. 15 out of 110 reviews" "
Rating 4 - Poor. 5 out of 110 reviews" "
Rating 2 - Terrible. 1 out of 110 reviews" "

8.6/10

Cleanliness

8.8/10

Staff & service

8.0/10

Amenities

8.0/10

Property conditions & facilities

Reviews

4/10 Poor

Verified traveller

Stayed 2 nights in Mar 2020

10/10 Excellent

John

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great spot great service
Comfortable, great service, nice location
Stayed 7 nights in Jan 2020

10/10 Excellent

Maria Rica

Travelled with family
Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Number 1 in Baler for Good Reason
Perfect choice for a relaxing trip to Baler; but the hotel’s best gems have got to be the people. Staff were always on the ball, very accommodating and they obviously love what they do. Their energy was infectious. Would definitely stay here again on our next visit to Baler.
Stayed 2 nights in Dec 2019

4/10 Poor

Cherry, Tulsa OK

Travelled with family
Liked: Staff & service
Food is very good and breakfast buffet is awesome. Customer service is also a plus. The one bedroom suite we were in is nice and huge. It was very disappointing that the pool was under renovation when we were there and it was peak season!!! The hotel’s price point is too high considering that there isn’t much they offer. No sports activities, no gym, etc.
Stayed 2 nights in Dec 2019

6/10 Okay

Verified traveller

Travelled with family, Travelled with family and small children
Liked: Cleanliness, staff & service
Disliked: Amenities, property conditions & facilities
I stay this property for our family celebration and my kids loves the pool but we are not lucky during our stay because of the renovation.room was very disappointing because the Aircon was not cold enough.no Telepone connection,Wi-Fi poor connection inside the room.better to check the management on this matter for the future. I stay this hotel several times. But this time not our lucky day!when we are celebrating my wife’s birthday..
Stayed 2 nights in Dec 2019

10/10 Excellent

Verified traveller

Stayed 1 night in Dec 2019

10/10 Excellent

Corazon

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Dec 2019

8/10 Good

IRWIN

Travelled with group
Liked: Cleanliness, staff & service, room comfort
Disliked: Property conditions & facilities
Very pricey but worth it 😍😍😍
Happy with my stay.... the only disappointment i have is... NO HOT WATER in the shower and they were not able to fix it until we left... For someone who lives abroad and having a hot shower is part of everyday life... And you are paying an 8k plus a night hotel and yet your room has no hot water.... i wish they move us to another room because i saw there are lots of vacant room next door, but all i recieve from the staff is SORRY FOR THE INCONVINIENCE SIR.... So i did shower with cold water and this feels terrible for me!!!!
Stayed 1 night in Nov 2019

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 2 nights in Oct 2019

10/10 Excellent

HONORIO

Stayed 1 night in Oct 2019

4/10 Poor

Verified traveller

Travelled with partner
Liked: Cleanliness
Disliked: Staff & service, amenities, property conditions & facilities
Good Location, free parking. On my 1st day upstairs room was being repaired banging noise is annoying, called frontdesk 5 times and still not able to stop, took about 1.5 hours to end. There was no internet on 2nd and 3rd day of my stay. There was no ice during 2nd day breakfast. 3rd day morning there was no hot water.
Stayed 2 nights in Oct 2019

10/10 Excellent

Verified traveller

Travelled with family and small children
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Overall it was a very, very relaxing stay for us. We arrived before lunch and they already allowed us to check in. The staff were very supportive and easy to talk with. We loved the attentiveness and courteousness of the crew of their restaurant, The Beach House. The room is very spacious and clean. We just wish that they have a designated room/place for massage and spa. We traveled with our daughter and it was quite uncomfortable having a massage in our room with her sitting there.
Stayed 3 nights in Aug 2019
Response from Costa Pacifica on 20 Sept,2019
Hello, Thank you for your warm and gracious feedback of our Baler Hospitality. Your appreciation of our service and facilities is truly appreciated, and more so as a returning guests. We are considering you suggestion regarding a spa room. We look forward to another occasion to welcome you back. Thank you for choosing Costa Pacifica once again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, property conditions & facilities
We had a relaxing stay and restful sleep.And the food during the morning buffet.Keep always the good job guys.
Stayed 1 night in Aug 2019
Response from Costa Pacifica on 20 Sept,2019
Hello, Thank you for your warm and gracious feedback of our Baler Hospitality. Your appreciation of our service and facilities is truly appreciated, and more so as a returning guests. We look forward to another occasion to welcome you back. Thank you for choosing Costa Pacifica once again

10/10 Excellent

Verified traveller

Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
It was so homey that I wanted to extend my stay indefinitely!❤
Stayed 4 nights in Jul 2019
Response from Costa Pacifica on 20 Sept,2019
Hello, Thank you for your warm and gracious feedback of our Baler Hospitality. Your appreciation of our service and facilities is truly appreciated, and more so as a returning guests. We look forward to another occasion to welcome you back. Thank you for choosing Costa Pacifica once again

10/10 Excellent

Verified traveller

Stayed 5 nights in Jun 2019
Response from COSTA PACIFICA on 14 Jul,2019
Thanks for staying with us.

10/10 Excellent

Edwin, Santa Clara, CA

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Very elegant place, great food and staff. Only issue was the lack of Kleenex, we had to improvise with the toilet paper. Other than that view, pool and 2 minute walk to the beach... Superb!!!
Stayed 2 nights in May 2019
Response from COSTA PACIFICA on 14 Jul,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Great hotel. Staff was amazing. I arrived at 9am and they let me check in early. Awesome. This place is also close to everything.
Stayed 2 nights in Apr 2019
Response from COSTA PACIFICA on 14 Jul,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

FBB

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
An added advantage which we may have overlooked are Hotel accredited licensed surfer trainors.
Stayed 2 nights in Apr 2019
Response from COSTA PACIFICA on 2 May,2019
Dear Ma'am/Sir, Good Day! Thank you for taking time to write a review. this will help us improve our services. and thank you for appreciating our existing services.

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Every thing was good and as expected. Will come back again
Stayed 1 night in Apr 2019
Response from Costa Pacifica on 21 Apr,2019
Good Day! Thank you for your feedback, we are looking forward for your visit in the future.

10/10 Excellent

Maria C

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Bff getaway
Its was a great place.. very relaxing! We had so much fun with My bff .. they gave us two complementary suft lesson which is great but we decided not to use it..(we’ Old for that kind of fun😀) highly recommended!! Service is excellent!
Stayed 1 night in Apr 2019
Response from COSTA PACIFICA on 7 Apr,2019
Thanks for staying with us. We appreciate your feedback!

8/10 Good

Verified traveller

Travelled with group
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
Nice rooms. Nice pool. Good food in the inhouse resto. Very helpful staff.
Stayed 1 night in Mar 2019
Response from COSTA PACIFICA on 7 Apr,2019
Thanks for staying with us. We appreciate your feedback!

10/10 Excellent

MarkV, Las vegas

Travelled with family and small children, Travelled with partner
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
The resort has an actual surfer’s resort feels with the amenities of full family resort. It has plenty of rooms and most rooms are in front of the beach. Make sure to try the local breakfast that the resort offers to get some authentic Baler eats, and don’t forget to surf as they have a one hour free surf with instructor’s guide.
Stayed 1 night in Mar 2019
Response from COSTA PACIFICA on 30 Mar,2019
Thank you for your feedback. We are glad that you love your stay with us. We are happy to share this with the rest of the team.

10/10 Excellent

DJ, West Palm Beach

Liked: Cleanliness, staff & service
Excellent Staff and great location, grounds were immaculate.
Stayed 1 night in Feb 2019
Response from COSTA PACIFICA on 17 Mar,2019
Thank you for sharing your feedback with us. We are looking forward in welcoming you in our Resort in the future.

8/10 Good

daniel

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
4 out of 12 people from my family got food poisoning one night while eating at the hotel
Stayed 3 nights in Feb 2019

10/10 Excellent

Kate, Austin, TX

Travelled with family
Liked: Cleanliness, staff & service, amenities, property conditions & facilities
I feel so pampered here! Excellent service by the staff.
Stayed 2 nights in Feb 2019
Response from Costa Pacifica on 17 Feb,2019
Thank you for Staying with us. Your feedback is highly appreciated as this will help us to improve our services. We are looking forward for your next visit.

8/10 Good

Verified traveller

Liked: Cleanliness, property conditions & facilities, room comfort
We liked the location and the rooms. Beds were comfortable and location was excellent with a beautiful view. Swimming pool was nice. My only complaint was the food. They were out of stock of fruit for shakes the last two days we were there. But the Indian restaurant, The Shack was good.
Stayed 2 nights in Feb 2019
Response from Costa Pacifica on 10 Feb,2019
Dear Ma'am/Sir, Thank you for taking time to share your feedback, as this will help us improve our services. Have a great day ahead.

4/10 Poor

Andre

Liked: Staff & service
Disliked: Property conditions & facilities, room comfort
I don't recommend staying at Coasta Pacifica
this place is run down and needs to be remodeled. There are holes and mold on the ceiling of the rooms, office fixtures are broken. The rain shower didn't work, wifi didn't work. The staff is great, they go all out to help you. Our room had a huge hole in the ceiling and mold, I wanted a refund but all the staff could do was move us to another room that wasn't much better. I'll never stay here again.
Stayed 2 nights in Jan 2019
Response from Costa Pacifica on 10 Feb,2019
Dear Mr. Andre, Good Day! We would like to apologize for the inconveniences you have encountered during your stay with us and Thank you for taking time to write your feedback, this will help us improve our facilities and services.

8/10 Good

Samuel

Liked: Cleanliness, staff & service, room comfort
Our first Baler Experience
Looks like the nicest hotel in baler. Recommendation: 1. put a bread toaster 2. put some reclining chair and table at the veranda of the room 3. Fixed the light located outside room 200 4. Room 200 has plenty of space, maybe lack of furnitures?
Stayed 1 night in Jan 2019
Response from Costa Pacifica on 12 Jan,2019
Greetings from Costa Pacifica! Thank you for Staying with us and Thank you for your feedback, this will help us to improve our facilities and services. Have a great day ahead.

8/10 Good

A

Liked: Cleanliness, staff & service, room comfort
Nice place overall
Stayed 3 nights in Dec 2018
Response from COSTA PACIFICA on 5 Jan,2019
Thank you for your feedback!

8/10 Good

Manny

Liked: Cleanliness, staff & service, property conditions & facilities
Good hotel location, but be prepared for a long travel by land.
Stayed 2 nights in Dec 2018
Response from Costa Pacifica on 2 Jan,2019
Thank you for your feedback!

8/10 Good

Benjie, Metro Manila

Liked: Cleanliness, staff & service, room comfort
Stayed 4 nights in Oct 2018
Response from Tin on 23 Oct,2018
Thank you for taking time to review us. Hope to see you back and catch the wave at Costa Pacifica!

8/10 Good

DARREN

Liked: Cleanliness, staff & service, room comfort
Stayed 2 nights in Aug 2018
Response from Tin on 23 Oct,2018
Thank you for taking time to review us. Hope to see you back and catch the wave at Costa Pacifica!

10/10 Excellent

kerwin

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Aug 2018

8/10 Good

Krishna

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Stayed 1 night in Jul 2018

10/10 Excellent

Melissa, Seaford, NY

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Staff were exceptional! The manager Mr. JR Cacho was very accommodating. The pool was not ready when we got to the hotel and he made sure that he gave us the beat room and free accommodation for our driver! The food is great!!
Stayed 2 nights in Jul 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities
Stayed 2 nights in Jul 2018
Response from Costa Pacifica Baler on 12 Jul,2018
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again, and please bring friends.

8/10 Good

travelako, manila

Liked: Staff & service
Quite pleasant but needs renovation
Our stay is quite pleasant. We booked 5 rooms for the whole family. The staff were all helpful. Though they Really need to renovate the rooms at the Casita De Bahia and the rooms across the hotel, esp the cr. clogged sink and shower room, and smelly toilet ( like sewerage when you’re flushing ). i highly recommend that you should book a room in the hotel ( junior premire & up ) to be able to enjoy the view and very close to the pool and resto. Price is a little bit high compare to the Casita and the standard room/loft, but it’s more cleaner ,comfortable and spacious.
Stayed 3 nights in Jun 2018
Response from Costa Pacifica Baler on 14 Jul,2018
Hi. Thank you for the review. We would like to extend to you the most sincere apologies regarding the issues in your room. We will elevate this concern to our General Manager to make sure that it will not happen again. We hope that this will not be your last visit.

10/10 Excellent

Ryan

Liked: Cleanliness, staff & service, room comfort
Best in Baler
The best hotel in Baler and the price reflects that. Attentive staff, nicely set out and a good food menu. I am always disappointed though by the corners taken by some of (most of) these establishments. Damp was appearing on the walls and the awnings for outside of the restaurant did not function, probably because they have rusted into position. Generally, a very pleasant experience and will definitely return.
Stayed 1 night in May 2018

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very good resort
The whole resort is clean and nice. Courteous staff.
Stayed 1 night in May 2018
Response from Costa Pacifica Baler on 12 Jul,2018
Thank you for the great review of our hotel! We are glad that you enjoyed your stay. We hope to see you again, and please bring friends.

10/10 Excellent

Ynna, STL, MO

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Best hotel in area!
Very nice hotel close to the beach! Surfer's paradise in the Philippines
Stayed 1 night in Apr 2018
Response from Costa Pacifica Baler on 2 May,2018
Glad you enjoy your stay with Costa Pacifica. Just to inform you that we will now serve buffet dinner every Saturdays of May. Please come back soon and experience our weekend buffet spread.

8/10 Good

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Enjoyed our stay. Definitely recommend to my friends!!
Stayed 1 night in Apr 2018
Response from Costa Pacifica Baler on 2 May,2018
Our deep gratitude for your good review and recommendation. Just to inform you that we are now serving buffet dinner every Saturdays of May. Hope you will also experience this satisfying buffet dinner at the Beach House. Looking forward to seeing you again soon. Thank you for the love.

10/10 Excellent

Kristine

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Excellent service and facilities.
On our first night, we arrived at dawn, but the resort was able to check us into our room early. The main resort lobby was impressive and the view to the beach is stunning. The interior design and architecture of the resort are the best and they make the resort stand out among the whole stretch of the beach with all the hostels and inns. The room was in an annex separate from the main resort - which was unexpected and didn't look like the one in the photos. However - it had all the main facilities and we're good with that. We didn't mind walking for a bit to get to the main resort and eat our free breakfast. That gave us a chance to check out the area. On our second night, the resort was kind enough to transfer us to a room within the main resort without additional charges and we were elated to hear it. They provide transportation to town which was very convenient. All the staff - from receptionist, to guards, to drivers, to waiters, were very courteous and polite. Service is excellent. I would recommend Costa Pacifica to my friends and family.
Response from Costa Pacifica Baler on 2 May,2018
Thank you for the great review. Our team will be delighted to hear this from a valued guest. Hope to see you again soon.

10/10 Excellent

Elenor , Philippines

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
a nice hotel close to the beach
overall it's a rating of 5, however although we have our personal towels, yet they forgot to give us towels during the stay. it was a wonderful stay though
Stayed 1 night in Mar 2018
Response from Costa Pacifica Baler on 2 May,2018
Thank you for the review but sorry to hear about your towels. We will definitely call the attention of our Housekeeping Department. About the play place for kids, we are in the process of discussion to improve the area of Buton for the kids. But we will surely glad to make a playpen for the kids and kids at heart. Hope you come back soon.

10/10 Excellent

Mark

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great service
Amazing

10/10 Excellent

sher, philipines

Liked: Staff & service, property conditions & facilities, room comfort
Worth the travel
Food is tasty, good presentation Room has a very wide space good lighting but needs maintenance especially the bathrooms :( Pool is just right Linens and towels smells so good. All in all It was relaxing stay except that a couple of maintenance personnel was in our area painting walls, like seriously cant they wait for us to check out before doing so, literally had to excuse ourselves so that we can enter our room. ( they were painting the exterior walls pf our assigned room) thank you to edison for the take home plants by the way. Will surely be back soon
Stayed 2 nights in Jan 2018

8/10 Good

Maria

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
It was fun.
Great view. Very relaxing ambience. Awesome setting for conducting a business meeting.
Stayed 1 night in Jan 2018

10/10 Excellent

EDNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very courteous and helpful staff!
Though their prices are outrageously high, we had 2 rooms reserved for family of 8! You can forget if you are planning to work while you are on vacation because the wi-fi did not work at all even in the lobby. The manager is very helpful in letting me use their office computer to have access in wi-fi but it still not working. So I had to go next door at the restaurant to get a good wi-fi. I feel safe staying at this hotel. My family had a great time!
Stayed 3 nights in Dec 2017

10/10 Excellent

EDNA

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Very friendly staff- absolutely no WI-FI
The staff are very friendly and polite. Very clean and breakfast is really good! Our family had a great time spending the holidays in this hotel. The only disappointment in this hotel is the wi-fi, totally no wi-fi in every part of the hotel, even at the lobby. I have to go to next door's restaurant to get access to wi-fi so that I can work.
Stayed 3 nights in Dec 2017

10/10 Excellent

Verified traveller

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Great staff and comfortable beds
Was a pleasure to stay at Coasta Pacifica. Staff was very friendly and helpful. Beds were most comfortable we have stayed in while in the Philippines.
Stayed 2 nights in Dec 2017

8/10 Good

Allen, Quezon City

Liked: Cleanliness, staff & service, property conditions & facilities, room comfort
Beautiful Hotel with a Great Location
Costa Pacifica got everything we need. I love their shuttle services that would pick up and drop off guests to and from different places within the vicinity of Baler. The hotel staffs were corteous, approachable, and kind. They patiently assisted us in all our requests. The hotel food was good. The serving size of food was reasonable for its price. Hotel rooms were really clean. They have nice swimming pools also. Overall, we really enjoyed our stay in Costa Pacifica and I am hoping to go back in this hotel again for our future trip to Baler.
Stayed 2 nights in Nov 2017